Took quite a while to get in and out.JOSEPH L.
Customer Reviews for Banana
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy drop offCHRIS S.
I had a pre-scheduled drop off for a 6 x 12 van trailer at the Turnbull Bay location in New Smyrna Beach. When I arrived the man on duty told me that he could not take my trailer because he didn't have room. I pointed out 2 parking spots in his trailer inventory (not to mention the fact that he had an empty parking lot with 12-15 spaces) but he would not accept the trailer and told me to find another U-Haul location. The only one that answered the phone was Banana on Dixie Highway, which is a gas station that happens to rent U-Haul. The woman on duty was courteous and wanted to help, but had no tools or help to unhitch or move a trailer. At least she was nice enough to let me do it. It took me 30 minutes (and a cut hand) to get the trailer off of my car, since there was no jack or stabilizer on the trailer. Not at all the fault of the woman at Banana, but it's unacceptable that the Turnbull Bay location refused my scheduled drop off.James B.
Tell them to use Ryder.Rocco L.
Customer did not leave a comment.BETTY D.
Great service and fastTIFFANY N.
Customer did not leave a comment.SEAN W.
Love this place. They had a popcorn machine and filled my kids up with coke and candy. So nice ! My kids now think that Florida is all like Disney World !WILLIAM H.
I used the automated drop off but then there was no key drop box! I tried to call uhaul and waited on hold for 30 mins. I could do anything!Jeffery H.
This was the most horrible experience. The process took over an hour to complete due to incompentence. The vehicle was poorly mantained, check engine light on and remained on. I always believe Uhaul was a reputable and reliable company, but no more. I will never recommend renting frim Uhaul.sherry S.
Customer did not leave a comment.Michael F.