Customer Reviews for B&B Automotive Inc
(U-Haul Neighborhood Dealer)

81 reviews

2681 Selma Ln   Brenham, TX 77833

(979) 353-6616

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 353-6616

2681 Selma Ln
Brenham, TX 77833

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything is excellent.

keith C. 
Rating:
5.0

Customer did not leave a comment.

keith C. 
Rating:
5.0

Customer did not leave a comment.

keith C. 
Rating:
5.0

So helpful in locating a UHaul for rental in an extremely busy time of year.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Sam R. 
Rating:
1.0

The owner of the location was not there when I picked up the trailer. A young employee processed the pick up. She did not know the website and took too long to navigate through. MOST IMPORTANTLY, SHE DID NOT TIGHTEN DOWN THE CAP ON THE TOP OF THE HITCH THAT TIGHTENS AROUND THE BALL BY TURNING CLOCKWISE. THE TRAILER JUMPED OFF THE BALL IN TRANSIT AND ALMOST CAUSED A WRECK. I noticed the trailer was off the ball and had to pick the trailer up and reattach to the ball. No damage but not a good situation.

BRYON C. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
1.0

I was charged twice still waiting for a refund. Then I was charged 20,00 because apparently we parked the trailer in the wrong spot.

Alisa S. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Darron S. 
Rating:
3.0

Customer did not leave a comment.

Vidal F. 
Rating:
5.0

Great place. Nice friendly and clean

Ginger W. 
Rating:
1.0

The woman who normally ran the office was off site at lunch (another city, in fact). She had her daughter try and process the rental, but she had only done it once before, I first tried to use the UHAUL app, but after 5 unsuccessful tries, I gave up. The daughter FINALLY pushed through after about 4 tries on her part. It took 1.5 hours to complete the process, when it should have taken 15-20 minutes. The site is so remote and off the beaten path. I went to a trailer-- thinking it was their office, but after no response and calling their number, it turns out that I hadn't gone far enough down their winding drive to find the office. Very confusing. I don't think I would ever visit there again.

clay W. 
Rating:
1.0

Customer did not leave a comment.

CLETES K. 
Rating:
3.0

They were very helpful. It was raining hard and helped hook up and got us on our way.

David C. 
Rating:
5.0

This location may be a bit confusing to get to, but its such an incredible location that you will not mind !!!! From the first few seconds of being there I was greeted, not only with a "Hello" but with an incredible , inviting, smile ! TAMMY and her crew went above AND beyond the requirements to make sure I was happy with this rental. If anyone is renting Uhaul equipment in Brenham DO NOT HESITATE going to this location !

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Eligio G. 
Rating:
4.0

Customer did not leave a comment.

Althea B. 
Rating:
3.0

Truck was a bit below 3/4.... paper was marked 3/4 tank. Upon taking it back to Uhaul at the SAME line we received it on, we were charged $42 for fuel. It poured rain the whole 10 hour ride and drivers side door leaked in water the ENTIRE time.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Even though pickup location was off the beaten path. Tammy my service representative did a great job.

Larry W. 
Rating:
5.0

Fix U-Haul trailer so it would seal properly so it would not let rain to leak in. The reason we rented a closed trailer was to protect from theft and outside elements like rain.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
4.0

Customer did not leave a comment.

taylor W. 
Rating:
5.0

nothing, super nice people.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Stacy W. 
Rating:
3.0

Trailer prices are way overpriced. It should not cost more to rent a trailer than a huge moving van, which actually requires more maintenance than tires, like gas and oil changes and all other maintenance costs. Way too expensive.

Brandi R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

The entire experience was very easy. Great people and service

jamey D. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Nothing. Good stuff.

JAMES M. 
Rating:
5.0

Very nice attendant. Helpful. Acted like she really appreciated my choice of her business location to drop off the equipment.

Allen G. 
Rating:
3.0

I was told that I would receive a refund for miles not used upon drop off I was told that I would not

Heather O. 
Rating:
3.0

Was told the return location was left open but the website made me take it back to this location. No office just a return key box. I took pictures of milage and gas and back cleaned out. Nothing against the location just had to go out of way to take it there. Put way to much gas in too.

JOHN O. 
Rating:
2.0

Frustrated! I got there (after calling the day before) to only find that the app doesn't work...and they knew that! The "pin point" isn't accurate, so it says I'm not there...when I am!? Then no one bothered to unlock the unit and after untold minutes we were unable to get in!? Again, I told them I was coming!!! Then you've taken my money and your horrible system can't reapply that money to another unit, so now my money is tied up in a "credit status" and I have to pay again!? We get to the new truck, it hadn't been swept out, so when we opened up the back to put in the four (4) bags of blankets, we were met with a pile of dirt and no comment from the proprietor!? Then I get a notice from U-Haul that my unit was due back by 7:00, when I didn't leave until 7:50 because of the fiascos! Then, I find that no one bothers to check the blankets (very disgusting), so you tell your customers to fold them and put them in a bag and no one bothers to clean them! GROSS! We had a blanket that looked like it was peed on, we had a blanket that was covered in dried mud! Outrageous! Then after all of that...you still have several hundred dollars of my money tied up and no one knows how to use another credit card! In less that two (2) weeks I had rented two (2) units. And, by the way, when I call and try to get this mess straightened out, I don't care that someone is at the Dentist and has a cavity. Unprofessional.....I'm sad. I feel that if you're burned out or too lazy to do this job then you shouldn't be given a dealership!

Karla G. 
Rating:
5.0

Customer did not leave a comment.

Jahmal S. 
Rating:
5.0

Customer did not leave a comment.

Karla G. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Aundria R. 
Rating:
5.0

Very sweet lady and easy drop off

Valerie C. 
Rating:
5.0

Customer did not leave a comment.

Patti N. 
Rating:
5.0

Customer did not leave a comment.

Gina V. 
Rating:
5.0

Customer did not leave a comment.

Eshanna H. 
Rating:
5.0

Customer did not leave a comment.

Kenney H. 
Rating:
3.0

Customer did not leave a comment.

BRETTE O. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Johnny E. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

parker F. 
Rating:
5.0

Tammy was very nice and accommodating

ROSS M. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Excellent , keep up the good work !

James B. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

The lady that assisted us was wonderful! Thank you!

TIMOTHY E. 
Rating:
4.0

Customer did not leave a comment.

william Y. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Excellent service..exceeded expectations !

Daniel F. 
Rating:
5.0

Good customer service

Vidal F. 
Rating:
5.0

Customer did not leave a comment.

felicia J. 
Rating:
5.0

Customer did not leave a comment.

Larson H. 
Rating:
5.0

They helped hook up and take off.

tom W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Larson H. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Edwin O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

norris P. 
Rating:
4.0

Very accommodating, friendly, No complaints thank you

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Cheryll G. 
Rating:
3.0

I arrived to find no one. I finally got assistance and learned what I should do to return the trailer.

bill K. 
Rating:
5.0

Keep up the good work,excellent service.

Lacreshia S. 
Rating:
5.0

Customer did not leave a comment.

brandon L. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

There was no trailer available at this site. I was required to drive an hour away and back to rent the trailer I reserved. I was very disappointed in the customer service from UHaul.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Yao L. 
Rating:
4.0

Customer did not leave a comment.

Marshay T. 
No reviews have been submitted for this location.

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