Customer Reviews for B&G Paint & Body
(U-Haul Neighborhood Dealer)

110 reviews

412 S 31st St   Temple, TX 76504

(254) 231-4065

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/9/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(254) 231-4065

412 S 31st St
Temple, TX 76504

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/9/2021 - 12/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

This comment has nothing to do with pick up or drop off location. While loaded in Killeen, Texas and sitting in a parking lot, I encountered a gentleman who drove up beside me and said, “how did you get that loaded?” I said, with the push of a tractor. He then said, I run the haul just down the street and can't believe they let you put that on there (meaning the truck). He was a black gentleman and I believe his business is on either east trimmer or WS young in Killeen. So now I'm wondering, was I doing something I wasn't suppose to. I called pick up location and Roy assured me all was good. You are are great to use, I'm just a bit concerned with that guy approaching me like that representing U haul. He isn't representing you well. Thanks for having just what I needed to bring my dad's old 1967 Chevy home. 😊

Linda N. 
Rating:
5.0

Very helpful

Cristina E. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

My truck was dirty, the mileage was incorrect, and there was a filthy queen mattress and box frame in the back. The driver's side window was left open and the cab was full of mosquitos in addition to a dead cricket in the driver's door pocket. This location obviously did not clean the truck between clients or verify the truck was clean upon return.

Michael L. 
Rating:
5.0

First time ever renting and sure was a great experience , awesome customer service , great location , and will go back for new service as needed , thanks, Ricardo.

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
1.0

The person doesn't know anything and he was not helped me to take care of issue.. He said "The photos were there... Uh...." He was keep saying this for 30 minutes and he doesn't know how to open the photos. He needs more training and at least he know how to say "Sorry". I will never and ever drop this locations again.. I did last 4 times, but this time was so bad and worst. Since he was doing nothing and no help, I had to contact Michael Graham directly to help investigate.... LOL

HyunJong K. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne H. 
Rating:
5.0

The Uhaul trailer was good enough for our needs, but it was in rough shape. Lots of dings and such. But again, not a big deal to us.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Ramona B. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
1.0

Be open and have the dolly I paid for and not still charge me more money when I returned 3 days early

Krystal S. 
Rating:
5.0

Customer did not leave a comment.

Pablo R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Check ratchet straps on car haulers for proper length. Straps on my hauler were almost to shorty for the 19 inch wheels. Your video said make sure straps gave at least 6 inches through ratchet holder. I had about 2 to work with.

William K. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Avery K. 
Rating:
5.0

Customer did not leave a comment.

Warren H. 
Rating:
3.0

Oh bullshit $20 fee for not doing a cell phone check in

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

Karen U. 
Rating:
5.0

Customer did not leave a comment.

Colleen F. 
Rating:
5.0

They were very helpful with the drop-off procedure. Will definitely use again.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

Bertha C. 
Rating:
5.0

Everything was great!

Jeff E. 
Rating:
5.0

Excellent service an trailer was great

William L. 
Rating:
5.0

Knowledge, training and extremely friendly.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Artemio C. 
Rating:
5.0

Staff was VERY helpful and quick. He made sure the trailer was hooked up correctly and also gave me some great towing tips.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

The process of setting up a reservation is where u haul falls down. Had trouble with website had to call to do this. No one really knew the hours of the pickup location. Less hours then we were told. We just lucked out and called ahead to confirm. It's upper management that lacks.

MIKE W. 
Rating:
3.0

Compared to other U haul locations, this one could use some updating. The guy that helped me was very polite.

Barbara M. 
Rating:
5.0

The entire experience was EXCELLENT. The process of reserving, picking up and returning the vehicle went smoothly. The truck was available as promised, and the U-Haul dealer was pleasant to interact with. Since this location is extremely close to me, I will most certainly use them for my next rental. Highly recommend using this location for your next U-Haul rental!

PHYLISSA M. 
Rating:
5.0

The gentlemen at this location was friendly and the truck was clean and ready to go. Very happy with my experience.

Gary C. 
Rating:
3.0

Customer did not leave a comment.

Denise F. 
Rating:
4.0

Waiting room was very comfortable, location handy for my needs. Easy place to park a truck.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

GLENN L. 
Rating:
5.0

Customer did not leave a comment.

gerhardt K. 
Rating:
5.0

na

Bobby B. 
Rating:
5.0

Awesome customer service ??

Mandi M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

They were closed when I dropped off but the location was easy to access and plenty of room for me to drop over the rented equipment.

Joseph D. 
Rating:
1.0

The lady there was dumb as a box of rocks. I had to coach here thru 100% of the check in screens. It took her 4 times to figure it out. I WAS OVERCHARGED. I had to find the trailer. Hook it up my self. She stood and just watched me with no help what so ever. I'm surprised she even checked my blinkers.

Chris C. 
Rating:
4.0

Everything was satisfactory.

Robert S. 
Rating:
3.0

Put out some lighting. It was dark and hard to get to at night.

William W. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Customer did not leave a comment.

joseph H. 
Rating:
5.0

N/A

Victor O. 
Rating:
5.0

Customer did not leave a comment.

Becky M. 
Rating:
5.0

The man helping me was very helpful and patient with me.

Jared E. 
Rating:
5.0

Customer did not leave a comment.

Sandy M. 
Rating:
3.0

My wife and I had to call U-Haul to be able to get our keys, as the business was closed and had lockboxes outside. We were supposed to receive an e-mail with a confirmation and a combination number, with which to open said lockbox. Needless to say, we did receive the combination, hence having to call U-Haul. It was not a horrible experience, it just set us back longer than expected, and with the inclement weather we had been having, time was short.

Venus C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

It's not their fault, but I-35 construction makes getting around Temple a real pain especially in a big truck

Danny G. 
Rating:
5.0

Customer did not leave a comment.

Ralph N. 
Rating:
5.0

Excellent service, very helpful, professional.

Greg B. 
Rating:
4.0

Customer did not leave a comment.

josh C. 
Rating:
5.0

Customer did not leave a comment.

Teresa J. 
Rating:
5.0

great service

Lyle B. 
Rating:
5.0

They were both professional and helpful. Appreciated the tutorial on how to use the straps on the car dolly as well as them hooking and unhooking the trailer itself to my truck. Will use this location again!

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

orland P. 
Rating:
5.0

He was amazing and tre process was really easy and super smooth. :)

Gabriela O. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
3.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Great..above average customer service

DIANA Z. 
Rating:
5.0

Roy was very helpful when hooking up the trailer, I was so confused! Will definitely go back again as I haul furniture constantly ??

Kelly G. 
Rating:
2.0

This was the third location I was sent to to rent a 6x12 trailer. It seems none of the places in Temple are managed as what I have experienced from U-haul in the past. Over all poor management.

melvin L. 
Rating:
3.0

I only came to this location because the location I wanted didn't have the trailer I wanted.

JAMES M. 
Rating:
5.0

great small location very helpful. I wish the big box locations were as good.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Great service!

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Great customer service

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Siavosh V. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Tanashea M. 
Rating:
4.0

Customer did not leave a comment.

ken F. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

Roy did a great job.

Jim L. 
Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

You doing well Keep going God bless

JAFAR B. 
Rating:
3.0

This location might be fine if not for construction going on around it,very hard to get to. I requested a pick up location as close to Ft. Hood as possible and this is what I received,Killeen location would have made much better sense.

forrest P. 
Rating:
5.0

Customer did not leave a comment.

Bessie L. 
Rating:
5.0

Customer did not leave a comment.

Demerius T. 
Rating:
4.0

Customer did not leave a comment.

Tosha H. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

WADE P. 
Rating:
5.0

Friendly staff!

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR V. 
Rating:
3.0

Inside. Not clean

don L. 
Rating:
4.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Wonderful Service even stay of after closing time to help me.

ROSEMARY B. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top