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Richard M.
Customer Reviews for B&M Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the counter is excellent very helpful and friendly
shane T.The woman who processed the order was very courteous and called herself the ‘uhaul' lady…lol
Scott O.This location requires using the UHAUL app which is horrible
Kozhaya D.Working with May was awesome Great Lady
Kevin H.B&M is my go to for U Haul rental. They are always friendly, helpful and attentive to my needs.
Steven C.Make sure if the contract changes (due to no available truck at chosen location) pick up time is correct. Though this problem occurred for me, your staff gave me excellent customer service and the issue was resolved quickly enabling me to pick up my truck at my originaly requested time.
Gaymarie B.The sales rep went out of her way to make sure I was taken care of .
Valentine R.The lady, May, was extremely nice and the total experience was great!
Brittney A.This was the second location I had to go to to pick up my van. The first location was on 37th street in Brookfield and they had not set up my pick up to be a mobile pick up. Caused my timing to change for the entire day and forced me to go another location that was open to pick up a van. Second location on Lyrons road was great.
lindsay B.The truck was a little dirty when we received it. Was not swept out and empty bottles in cab
Donna B.It is not the location's fault. The Uhaul site moved our reservation to this location, which was closed. No one told us about remote pickup. We had to go to the location, find out it was closed on Saturdays, which Uhaul did not alert us to, then leave. When e was finally able to get a hold of someone at Uhaul, they informed us we needed to do a remote pickup. Which of course we knew nothing about. We had to schlep back to the location. And go through many steps to retrieve the van. then when we brought it back, more unnecessary steps. Pain in the ass. Plus thee extra miles/costs. Not fun.
WILLIAM P.To be clear, my rating of poor applies to U-Haul and not the B&M service center. If not for an employee happening to show up at the location on a date they were closed I would not have gotten my truck. I attempted to use the self pickup method, and it went horribly. My only provided option was to call a U-Haul number for assistance, where I was bounced between operators and held on hold for an hour and a half and delayed my entire moving process. I would not recommend anybody use the self pickup method ever.
Thomas G.Mae is wonderful! Casual yet very professional.
Timothy K.The service at this location is too notch! They are always welcoming and friendly.
Steven C.Considering covid 19, inside of cabin should be wiped down, at a minimum.
Janet L.Put air fresheners in the trucks
Christine H.Customer service was wonderful and friendly.
angela D.Everyone was friendly courteous and professional
jeff C.I have rented from this location many times, and I keep coming back as this is the best place I have found for great service and pleasant people. Love Marie, and her trucks are always in great shape. Thanks again, and again!
Janet M.May was very nice and professional, with detailed instructions for return. I fully recommend this uhal location.
Waleed S.Nothing, the woman who worked there was kind, courteous, and prompt. Found my new uhaul location.
Dolores A.I had to shovel and dig the van out of snow myself and putting it back. I will be calling your corporate headquarters.
Xavier T.Everything was good.
larry S.Really friendly and knowledgeable people to make business with thank you.
Carlos A.the side mirror was broken for last 2 times we rented, won't be back unless it's fixed
aRTHUR B.Overall had great experience. New app was good and convenient. Roadside customer service was excellent
Gloria K.My reservation was completely screwed up. The wrong key was left in the Dropbox. It was for a cargo van, not a 10' truck. Then, when I went to call Uhaul, I got rerouted and transferred 4x, for a total of an hour of my moving time trying to rectify the situation. Now I was charged $24 for the accident damage insurance for the cargo van that I did not order. It was $14 for the truck I initially ordered. I should be compensated for the difference and for the inconvenience of the whole situation.
Jessica R.Upgrade computer system to process more quickly. Great staff!!!
aRTHUR B.nothing this was a quick and friendly rental and return
Janice E.Marie is fabulous to work with when renting anything U-Haul. She really knows her stuff and is always willing to meet your needs and accommodations. I have used this facility before and have always received top notch service. Would definitely recommend to friends and family.
Karen P.Great customer service
Ben C.Very good service
Benjamin M.Customer Service was excellent :)
Claudia P.Did not have the equipment I rented and was impossible to re-park the van after renting.
John D.May was Super friendly Very professional and i will definitely come back in the fall THANK U ????????
Diana G.Driver door was hard to get closed but not the end of the world
William C.Absolutely nothing it is amazing
Shakeena S.Thank you May for the professional service. We will highly recommend.
lilia W.Pleasant people who give A-PLUS help -- I ALWAYS rent here.
Janet M.Great customer service .
Camerino I.Great customer service!!! I would definitely use them again
Kelly H.Service was excellent and very friendly.
John H.The employee was very friendly and helpful.
Steven C.Pleased with B&M, as well as the cargo van
Alanna N.Lease date was not correct. I rented for Sunday 9-29, however lease show the date I went in to pay 9-27.
Ron B.May was great. Everything was very clear regarding the contract and upon returning the van, there were no surprises. I will rent U-Haul from this location again and will recommend to others.
Bruce B.There is an Unbelievably friendly family running this location. Doggy and all. I loved the experience and the customer service.
monica P.My pick up location was changed to a site more than 30 miles from my home. The information was given to us to late so that we could not make other arrangements.
harry G.The customer service at this location is unparalleled! Maeve is the kindest most helpful person, always willing to do everything possible to help you get a U-HAUL when you need it. It is because of Maeve and the kindness that she shows that I make sure to always check with her location first for availability.
Brenda C.May is always very helpful and personable and provides excellent customer service.
Darlene B S.Very clean, very fast, very professional. Thank you
CHRIS R.EXCELLENT SERVICE, THANK YOU, MAY
CHRIS R.I drive 35 miles from Chicago in order to rent from this location due to its friendly, excellent service and care. I HIGHLY recommend Marie and her family for your U-Haul needs.
Janet M.This location was only usable because I had the U-Haul APP on my phone. Without that, the day would have been wasted because the business never opened. A little warning that this was an issue would have helped. Lastly, the lock box for the keys was not where the phone placed it. I found it by chance on a different entrance behind the trucks.
Franklyn G.No improvements need. May provided expedient amd friendly service. This was my second time renting from this location.
JOHN M.I now live 25 miles away from this location, but will only rent from Marie and her family. Pleasant, always striving to make the experience the best possible for the customer, and a pleasure to deal with and know. THE BEST!
Janet M.Picking up the rental van via mobil phone was very smooth, but following all the instructions and steps required via text took about 20 minutes. The return of the vehicle was much quicker.
Jeffrey G.I drive 30 miles to rent from this company -- always great to work with and everybody walks away happy. Only use the best! Thanks, Marie!
Janet M.Please note that when you reserve a truck, you are requesting a preferred pick-up location. The truck may actually be 10 or more miles from that point. Be sure to plan on extra time in case the available equipment is not close to you. If the pick-up location is further travel than planned, be sure to request to have that round-trip mileage added to your total mileage allowance.
John K.May is awesome!!!!
Norma R.My equipment wasn't with the vehicle after being assured it would be and I was still charged after speaking to someone on the phone. My entire moving day was negatively impacted and it was a horrible experience due to uhaul not providing what I paid for and not being helpful over the phone.
Amanda E.Thank You!
rabe A.