Customer Reviews for B&M Service Center
(U-Haul Neighborhood Dealer)

237 reviews

8000 47th St   Lyons, IL 60534

(708) 442-3308

Location Hours

  • Mon-Thur: 7 am - 5 pm
  • Fri: 7 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(708) 442-3308

8000 47th St
Lyons, IL 60534

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 5 pm
  • Fri: 7 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

May was the lovely lady that walked me through the rental of the van. She was courteous and quick to get me on my way. I would use this place again and recommend to someone in the area.

Silvia L. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Arturo B. 
Rating:
5.0

Customer did not leave a comment.

TOMASZ J. 
Rating:
3.0

The people at B&M Service Center were great. However, this was 2nd attempt to rent a van as your website is still showing a business at 8848 47th AVe as a location, which it is NOT. The person at 8848 47th Ave stated they were 'shut down by the village' and no longer able to rent vehicles. I incurred additional expense and a day delay due to your system accepting reservations that are unable to be fulfilled.

Paul D. 
Rating:
5.0

It seemed like this was a shop that has some uhauls contacted that they can rent. Excellent service and the facility looks and feels dedicated to the maintenance of the vehicles. Customer service was terrific and terms were explained clearly.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Mae wonderful!

Julio V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

SHAUN T. 
Rating:
5.0

Customer did not leave a comment.

Petar R. 
Rating:
5.0

Customer did not leave a comment.

Julio V. 
Rating:
5.0

Mays a sweetheart. Keep her well supplied. I've rented from her twice and both experiences were wonderful. I gave her less than a weeks notice and she delivered

SCOTT F O. 
Rating:
3.0

The establishment was close.

ARMANDO G. 
Rating:
5.0

Customer did not leave a comment.

Rocio O. 
Rating:
4.0

Not to recommend the estimated travel miles for the customer then, charge extra because he went a mile or two over. That seems a little deceitful to me.

marvin J. 
Rating:
5.0

Customer did not leave a comment.

SHAUN T. 
Rating:
5.0

Everything was great especially Mrs May!

Catrina C. 
Rating:
5.0

After being turned away from my contracted location in Brookfield, IL By a rude individual we were directed to the Lyons facility where rental was completed with no problem at all! Thanks Lyons U-HAUL

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

The lady at the counter is excellent very helpful and friendly

shane T. 
Rating:
4.0

The woman who processed the order was very courteous and called herself the ‘uhaul' lady…lol

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Petar R. 
Rating:
5.0

Customer did not leave a comment.

Denise Cindy O. 
Rating:
1.0

This location requires using the UHAUL app which is horrible

Kozhaya D. 
Rating:
5.0

Customer did not leave a comment.

Petar R. 
Rating:
5.0

Working with May was awesome Great Lady

Kevin H. 
Rating:
5.0

B&M is my go to for U Haul rental. They are always friendly, helpful and attentive to my needs.

Steven C. 
Rating:
5.0

Make sure if the contract changes (due to no available truck at chosen location) pick up time is correct. Though this problem occurred for me, your staff gave me excellent customer service and the issue was resolved quickly enabling me to pick up my truck at my originaly requested time.

Gaymarie B. 
Rating:
5.0

Customer did not leave a comment.

HECTOR O. 
Rating:
5.0

The sales rep went out of her way to make sure I was taken care of .

Valentine R. 
Rating:
5.0

The lady, May, was extremely nice and the total experience was great!

Brittney A. 
Rating:
3.0

This was the second location I had to go to to pick up my van. The first location was on 37th street in Brookfield and they had not set up my pick up to be a mobile pick up. Caused my timing to change for the entire day and forced me to go another location that was open to pick up a van. Second location on Lyrons road was great.

lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Janice E. 
Rating:
5.0

The truck was a little dirty when we received it. Was not swept out and empty bottles in cab

Donna B. 
Rating:
3.0

It is not the location's fault. The Uhaul site moved our reservation to this location, which was closed. No one told us about remote pickup. We had to go to the location, find out it was closed on Saturdays, which Uhaul did not alert us to, then leave. When e was finally able to get a hold of someone at Uhaul, they informed us we needed to do a remote pickup. Which of course we knew nothing about. We had to schlep back to the location. And go through many steps to retrieve the van. then when we brought it back, more unnecessary steps. Pain in the ass. Plus thee extra miles/costs. Not fun.

WILLIAM P. 
Rating:
1.0

To be clear, my rating of poor applies to U-Haul and not the B&M service center. If not for an employee happening to show up at the location on a date they were closed I would not have gotten my truck. I attempted to use the self pickup method, and it went horribly. My only provided option was to call a U-Haul number for assistance, where I was bounced between operators and held on hold for an hour and a half and delayed my entire moving process. I would not recommend anybody use the self pickup method ever.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

LOUIS A. 
Rating:
5.0

Mae is wonderful! Casual yet very professional.

Timothy K. 
Rating:
5.0

The service at this location is too notch! They are always welcoming and friendly.

Steven C. 
Rating:
5.0

Considering covid 19, inside of cabin should be wiped down, at a minimum.

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Put air fresheners in the trucks

Christine H. 
Rating:
5.0

Customer service was wonderful and friendly.

angela D. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Everyone was friendly courteous and professional

jeff C. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

I have rented from this location many times, and I keep coming back as this is the best place I have found for great service and pleasant people. Love Marie, and her trucks are always in great shape. Thanks again, and again!

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

May was very nice and professional, with detailed instructions for return. I fully recommend this uhal location.

Waleed S. 
Rating:
5.0

Nothing, the woman who worked there was kind, courteous, and prompt. Found my new uhaul location.

Dolores A. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN P. 
Rating:
1.0

I had to shovel and dig the van out of snow myself and putting it back. I will be calling your corporate headquarters.

Xavier T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Everything was good.

larry S. 
Rating:
5.0

Really friendly and knowledgeable people to make business with thank you.

Carlos A. 
Rating:
3.0

the side mirror was broken for last 2 times we rented, won't be back unless it's fixed

aRTHUR B. 
Rating:
5.0

Customer did not leave a comment.

jim D. 
Rating:
4.0

Overall had great experience. New app was good and convenient. Roadside customer service was excellent

Gloria K. 
Rating:
2.0

My reservation was completely screwed up. The wrong key was left in the Dropbox. It was for a cargo van, not a 10' truck. Then, when I went to call Uhaul, I got rerouted and transferred 4x, for a total of an hour of my moving time trying to rectify the situation. Now I was charged $24 for the accident damage insurance for the cargo van that I did not order. It was $14 for the truck I initially ordered. I should be compensated for the difference and for the inconvenience of the whole situation.

Jessica R. 
Rating:
5.0

Upgrade computer system to process more quickly. Great staff!!!

aRTHUR B. 
Rating:
5.0

nothing this was a quick and friendly rental and return

Janice E. 
Rating:
5.0

Marie is fabulous to work with when renting anything U-Haul. She really knows her stuff and is always willing to meet your needs and accommodations. I have used this facility before and have always received top notch service. Would definitely recommend to friends and family.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Great customer service

Ben C. 
Rating:
5.0

Very good service

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer Service was excellent :)

Claudia P. 
Rating:
1.0

Did not have the equipment I rented and was impossible to re-park the van after renting.

John D. 
Rating:
5.0

May was Super friendly Very professional and i will definitely come back in the fall THANK U ????????

Diana G. 
Rating:
5.0

Customer did not leave a comment.

ronald W. 
Rating:
5.0

Driver door was hard to get closed but not the end of the world

William C. 
Rating:
5.0

Absolutely nothing it is amazing

Shakeena S. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Thank you May for the professional service. We will highly recommend.

lilia W. 
Rating:
5.0

Pleasant people who give A-PLUS help -- I ALWAYS rent here.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Darnell G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Great customer service .

Camerino I. 
Rating:
5.0

Great customer service!!! I would definitely use them again

Kelly H. 
Rating:
4.0

Service was excellent and very friendly.

John H. 
Rating:
5.0

The employee was very friendly and helpful.

Steven C. 
Rating:
5.0

Pleased with B&M, as well as the cargo van

Alanna N. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

Lease date was not correct. I rented for Sunday 9-29, however lease show the date I went in to pay 9-27.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Raymond Z. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

May was great. Everything was very clear regarding the contract and upon returning the van, there were no surprises. I will rent U-Haul from this location again and will recommend to others.

Bruce B. 
Rating:
5.0

There is an Unbelievably friendly family running this location. Doggy and all. I loved the experience and the customer service.

monica P. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Beata W. 
Rating:
3.0

My pick up location was changed to a site more than 30 miles from my home. The information was given to us to late so that we could not make other arrangements.

harry G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

The customer service at this location is unparalleled! Maeve is the kindest most helpful person, always willing to do everything possible to help you get a U-HAUL when you need it. It is because of Maeve and the kindness that she shows that I make sure to always check with her location first for availability.

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

May is always very helpful and personable and provides excellent customer service.

Darlene B S. 
No reviews have been submitted for this location.

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