Ensure correct key is in lock box! They placed the incorrect key in the lock box for truck. This caused a 45 minute delay to get sorted out.
Joe S
Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer electrical is outdated and needs updated, or Uhaul needs to supply adapters so that the trailer electrical will connect to current vehicle standards
Jason Cwas unfortunate is this is the only U-Haul in my area so I use this U-Haul however every time I go I’m up charged over 60 or $80 up charged. I hate this place and I would never recommend anybody to come here. I went to my house two trips there is no way I went 45 miles impossible on earth impossible after my horrible experience for the fifth time. I’m now sinking out Penske because they are my area and even if they are $100 more I rather use them and I’m gonna block on my block and if you can check I have over 1 million subscribers I am going to block this place personally cause I’m sick of it. Thanks for asking carry-on
Rasheda BVery helpful check in and check out very fast.
Mario DDon’t know how you can better excellence ! Great experience! Good service! Thank you U-haul!
kerry sI had a tow capable vehicle but not a ball hitch. This UHAUL store said I had to go buy one. So, another $80. They should at least had one available to rent. The man there was at least efficient and polite.
Steven pGood service, handled quickly
TYRONE QI always choose to come to this location in particular because of the great customer service they offer.
Shankar MThe very best service,The owner was very helpful. Equipment is always clean and working condition.
Vannest BSo very helpful. !!
Stacy TBetter customer service. Not a good booking experience
HELEN AAllow one way rental for the vans.
Frank Pexcellent
Janet aThis is self service drop off to a dirt lot. Dropbox was there and I left the keys that was it.
MICHAEL GEverything was good, except having issue with the app to drop off vehicle.
Kevin DThe windshield was dirty so had to use wipers/cleaner
Curt GNothing to improve upon. The rental process was simple and fast.
KENNETH JU-Haul is the best!
Earl PNever had a problem renting from the gentleman always courteous and knows what he’s doing in and out in 15 minutes.
CHARLES LThank you!
Ronald lGreat guy
DAVID AThe experience was good. The owner was friendly and helpful.
Susan eEverything was great. So appreciate being able to drop it off after hours. Reason I selected this location.
JULIE AQuick pick up and drop off. Great service.
Craig MNothing!!
Hector MThe system was down which resulted in an hour and a half wait. There really should have been some sort of discount offered for this extreme inconvenience.
Steven SDude is an asshole and it took over 2 hours just to get the truck
Cody QI have used this location for rentals in the past and have never had any issues. I will definitely use this place when necessary in the future.
Rodney AEverything was smooth and easy pick up and drop off
Chad SI didn’t know the procedure for returning the unit required the APP, and taking a photo, and then sending the picture, from the return location. I had to make a second trip to the location, and still needed to call customer service to make sure I wasn’t charged a late fee. Next time I’ll know, but the rental agent should have asked me if I knew the return procedure when I rented the trailer.
Gerald PUhaul changed pick up places at the last minute. Besides myself there were others at the changed location that had a hard time doing self pick up because their location was blocked on the app. It took me an hour to finally get the keys but could not complete check in to take pictures due to their blocked location. I have used uhaul for years and with no problems, but this was a horror show.
Steven WEasy peasy
Sally LBooking online was fast and easy. Pick up and drop off were just as easy.
RONNIE AProvided effective advice and made the drop off simple and quick. Good guy.
F FEverything was good.
gary wThey can use extra help on busy mornings. Wait time is longer than expected.
Orlando EThe online application was why experience wasn’t better, it would not allow me to upload photos of the truck so I had to contact customer service to get a link
James SI have used B&N many times over the years and service is always great.
Jeremy KInitially I was disappointed with U-Haul as I thought I was getting to pick up my truck from my Storelocal Brentwood storage, but then the reservation was changed to Oakley. But overall the Service was good and the move went well.
Laurel pGreat customer service. A very hard working man was able to accommodate my needs. Please thank him again for me.
Dean MTrailer had terrible vibration, I ended up not towing my vehicle back home. Tire was replaced and vibration still persisted. Customer service was unable to help me out as this was a neighborhood dealer rental. I am pretty unsatisfied with this overall experience and would not recommend uhaul to others due to my hands being tied to making sure this poorly maintained equipment made it back to its home location over 7 hours of driving away.
STEPHEN Severything was great!!!
David lHelpful staff and the truck was just what we needed.
Jonathan SVery nice man that works there.
Vannest tThe cargo van we rented was dirty and when trying to check in it was hard because the location is a dead spot with connection so my phone would not load anything
MAKAYLA NSo helpful and fast.
Cherie HAlways satisfied with the service I received and very grateful for it I would definitely refer you to my friends and family Thank you Sincerely Huihui Very satisfied customer
FAITH MGreat help u haul!
Nelson DGreat service
Edgar aBased on this experience, I have nothing more to add. Thanks
olugenga aService was excellent and I appreciate the effort to walk me thru the photos I needed on my phone to get everything started quickly. No recommendations for improvement as everything was fast and pleasant.
Lurie DStaff was generally understanding and sympathetic to my needs.
Glenn CWas able to get a same day rental, super quick and easy. The owner is always super friendly and helpful. He’s quick and to the point. Great location
Fila eAlways get GREAT service here. Pretty impressive for a one-man operation! It's my go-to place when I need a vehicle.
Craig BWe were treated respectfully and with a smile.
Devera l