Customer Reviews for B&R Tire Service
(U-Haul Neighborhood Dealer)

133 reviews

4120 N Glenn Ave   Winston-Salem, NC 27105

(336) 245-9111

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(336) 245-9111

4120 N Glenn Ave
Winston-Salem, NC 27105

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MaryAnn J. 
Rating:
3.0

More info on drop off is helpful but the receipt back was fast

LEONARD P. 
Rating:
5.0

Customer did not leave a comment.

Reginald P. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
1.0

We deal with Marshall st in Winston Salem and will continue to. The older gentleman had a hard time getting us booked and on our way. My husband had to do way too much, including driving the truck back home, getting the ramp unstuck, and cleaning the interior. Even after that I didn't want to drive it. The truck had a smell, and shook at 40-50 miles per hour. When we dropped the truck off and called customer service the wait was ridiculously long. And the truck hadn't been checked in yet. We are long time Uhaul renters. We will continue to use the service. Vanessa Chism

Vanessa D. 
Rating:
5.0

Great service easy transaction helpful and knowledgeable staff all around good experience I highly recommend this location

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
5.0

Customer did not leave a comment.

PATRICE B. 
Rating:
5.0

Customer did not leave a comment.

sherry T. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Easiest drop-off ever. Would definitely recommend this location to others!

STACIE W. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

No complaints so far. Thank you for your help!

Janice D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA L. 
Rating:
5.0

Great experience per usual

TYRIONE J. 
Rating:
1.0

I had no prior knowledge that there would not be a representative at the site. I was fortunate there was someone checking another truck who let me know everything would be done on my phone which luckily I did have with me. The check in and return process is a ridiculous performance requiring the customer to do all the work.

William R. 
Rating:
5.0

Darryl was very helpful and friendly!

SUSAN M. 
Rating:
5.0

Nice people, good to deal with. A+++=

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

paul R. 
Rating:
5.0

Customer did not leave a comment.

Dominique M. 
Rating:
4.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Customer did not leave a comment.

Chrissy G. 
Rating:
5.0

This location was not necessarily in a great part of town

Adam B. 
Rating:
1.0

To whom it may concern this location needs improvement from the website that has been frozen to the customer service that could not solve the problem .

Sandra V. 
Rating:
3.0

I didn't see or talk to anyone, nor did I go inside, as I dropped the trailer off on a weekend "after hours."

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

The owner was busy changing a tire but stopped what he was doing to take care of the trailer for me so I can get going and on my way. Very good service.

Brian P. 
Rating:
3.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Great customer service and very professional.

RICHARD H. 
Rating:
5.0

Professional job and after rental issue resolved immediately with urgency!

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

Super friendly

JENNIFER P. 
Rating:
5.0

Nothing the owner is quick answers any questions u may have very friendly environment great service and knowledgeable about the equipment all around great experience

TYRIONE J. 
Rating:
5.0

Nothing

CHARLES D. 
Rating:
5.0

Add backup camera

Scott D. 
Rating:
5.0

The checkout process is real easy very self explanatory

darrell A. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Very friendly, quick and helpful. I will use this location again.

Susan L. 
Rating:
5.0

Guy who helped check out was great.

David H. 
Rating:
3.0

I was not told about the $20 fee that would be added for not using the online return process, which I was also not told about. I was only told to return the truck by 7a today. We returned it at approximately 8p last night. Very disappointed. Also the truck needs a front end alignment

daphne W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Entire process was excellent. The people were very friendly and professional. The online process after hours was easy.

Gregg P. 
Rating:
5.0

Make sure that the garbage is taken out.

Charles D. 
Rating:
4.0

Thank you for being so kind.

Crystal N. 
Rating:
5.0

Good experience

Tony H. 
Rating:
3.0

Customer did not leave a comment.

MichelleB W. 
Rating:
5.0

This rental was a pleasant experience. Thank you.

Pamela I. 
Rating:
5.0

Customer did not leave a comment.

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

Sonya W. 
Rating:
5.0

Customer did not leave a comment.

darrell A. 
Rating:
5.0

Great service

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

Johnathon L. 
Rating:
5.0

Customer did not leave a comment.

marquis S. 
Rating:
4.0

B&R Tire was great. The 118 Marshall St N, Winston-Salem, NC. Was horrible. My reservation was at the Marshall st location, and I was not notified that there was not a vehicle available until I was ready to pick up. Adjustments were made to pick up at B&R Tire. However this added 20 miles to my usage that I would have not had if I was able to pick up at the location my reservation was at. My reservation number was. 29813631 The employees at the downtown location were helpful in locating a truck for me, but un aploigetic. It will be unlikely that I will use uhaul for future rentals.

Will P. 
Rating:
5.0

Everything was excellent

barbara S. 
Rating:
5.0

Quick service great experience very helpful and knowledgeable about equipment and safety best place to rent any uhaul equipment from

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

Uduak A. 
Rating:
1.0

My experience was beyond unpleasant. It was traumatizing. I was given a uhaul truck with the gas gauge broken and was left stranded on the highway at night for several hours. I called uhaul and was unable to speak to anyone for over 2 hours. When they did respond it was via text. When asked if I was safe I repeatedly told them no and it was at night and i was stranded on the left shoulder/median of the highway. This happened around 8pm it was after midnight before I heard from the rudest most non caring customer representative ever. Uhaul was more concerned about the truck that my life as a human. it was a very very poor experience.

CARMELITA C. 
Rating:
5.0

Quick great knowledgeable service

TYRIONE J. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
3.0

Keep airfreshners out of your vehicles.Sweep out the back of van.

MATTHEW E. 
Rating:
4.0

Customer did not leave a comment.

MACK W. 
Rating:
3.0

They were closed.

Delmuss W. 
Rating:
5.0

Very professional help with hook up and got us ready to go highly recommended

PEDRO G. 
Rating:
4.0

The vehicle could have been vacuumed but overall it was fine.

Marque P. 
Rating:
5.0

Customer did not leave a comment.

DYLAN H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

TANIYA W. 
Rating:
5.0

Everything was great. Very friendly people.

NICHOLAS R. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Original location was out of business went to 3 other locations in Winston and same thing. Seen B&R and pulled in the owner was very helpful and more than glad to take equipment back. He was awesome .....Uhaul not so much after 3 of there places weren't even there when told to return it.

robert W. 
Rating:
4.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Awesome Customer Service., I scheduled for a rental online. Called a day prior and everything was set up. When I arrived the transaction was smooth. No Issues., Just great customer Service. Everything that I asked for was already in the truck.. They even offered to extend the rental time, Just in case I needed it. This is my second time utilizing this service. I will continue to use and recommend them.

TIA D. 
Rating:
5.0

Nothing b&r tire service had quick great service and was very knowledgeable about equipment was a lot of help gave tips on towing with equipment was an overall great experience looking forward to telling all my friends and renting from him again thanks you guys

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

TARA G. 
Rating:
5.0

They were very nice

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

THAYERS T. 
Rating:
5.0

Was a great experience they were very helpful and informative quick processing picking up and returning I will definitely recommend this location

TYRIONE J. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Thanks to the manager who let me turn the U-Haul back in a couple hours later without additional charge. Thanks!

KENNETTA S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Superb service! Very professional and friendly! Would definitely recommend this location for your moving needs! 10 out of 10!

TERESA D. 
Rating:
5.0

The folks at B&R Tire were very helpful and knowledgeable. I told them what I was moving, and they helped me pick the right size truck. From the reservation to the drop off, they made everything a smooth transaction. Anyone needing a U-Haul should definitely check with B&R Tire in Winston Salem

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL P. 
Rating:
5.0

Very busy little place.The guys had me in and out. EXCELLENT customer service

JAMES S. 
Rating:
4.0

Make sure you know where you send your customers to drop off. Obviously some places do not take trailers.

MICHAEL WAYNE W. 
Rating:
5.0

Thank you

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
4.0

I will never use U-Haul again neither will my family and friends because of what happened to me on this rental that I had. He will be very lucky if I don't Sue U-Haul

Deborah E. 
Rating:
1.0

Truck was broken from stolen parts. The key wasn't left in the truck the night before like they said it would have been since I paid for an extra day I wanted to get it early….. Was found on the side of the road (as like they dropped it) Call the 800 number many times and no one could figure out how to help me. Terrible!!!

holly H. 
Rating:
5.0

Everything was great. Vehicle came cleaned and well maintained and operated perfectly. Very friendly owners and they make sure everything is to the customers satisfaction.

ANDREW B. 
Rating:
5.0

The guys at B&R were awesome! Unfortunately this was the third place I had to go to as Uhal fucked up. Why would they allow a closed business with a discontinued phone number to be the drop off? I spent 30 minutes on hold to finally speak with someone who had to transfer me to his supervisor and then was disconnected. Fortunately Kara at the local hub had her shit together. Her yard was full, but connected me with B&R. Great guys.

John R. 
Rating:
5.0

Customer did not leave a comment.

THERESA C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIANA O. 
No reviews have been submitted for this location.

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