I called the number listed on line during posted business hours. Agent appeared to make UHaul their last priority, berated me for interrupting her trade show and for not having an appointment, was unwilling to check availability, told me her kids weren’t her slaves, and wanted me to drive 30 minutes to see what *might be in her yard and then dial the number posted on her door to get help from someone else if there was anything there. Negative stars, if that’s an option.
David M
Customer Reviews for Bar Diamond P Ranches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I know we had a huge snowfall the night before, but the trolly, key box and truck were almost impossible to access. they have tractor on the property so they should have cleared a path for all three of those spots. The snow was literally up to my knees. You moved the time of my pick up by two hours because of the person who needed the truck before me and it really threw me because I only had the boys to move my furniture in and out for three hours. And of course, that wasn’t enough time for them. So needless to say, this all took a very stressful event and multiplied it by 10 fold
Terri SOne issue, ordered blankets none available.
Ritchard NService was amazing
NICHOLAS LDrive in a field to drop off trailer, no one was around, just a number to call. I called, was told to just drop off the trailer and that he would email or text the dealer.
Morey LNo one was at this site
Shelford WI have a video of rain was coming inside of the truck. I got wet completely while i was driving. Also, they charged me for 2 days although i didn't use two days. My transaction is under dispute. Its such a bad experience.
Md MPerson could be their for hours of operation
Samantha DActually dealt with Simon, a regional manager I'm guessing. He made the experience very seamless, and I got the truck an hour earlier in the morning.
Rob L.
SHAYSE SAwesome Service
Nino TThe owner of the location was away, but has been very helpful in the past . The person who helped me, Simon was very helpful
alex pOnly 5 of the requested 24 blankets were available. The truck was booked for a trip from Stettler Alberta to Langley British Columbia. It has Summer tires on it, winter tire are REQUIRED from Oct1-Apr30 on all mountain highways in BC!
Bruce Pthe on-line drop off didnt work - so left the keys in the bowl outside and hoped that I wouldn't get charged an extra day I would recommend a more secure method in off hours.
Janice WOffer refund if the trailer is used for fewer days than expected. I rented a trailer for two days but only needed it for one and returned it a day early and was told I couldn’t be refunded. That is disappointing.
daram vWw Woke the employee up in am she stated she work nightshifg, we did have a 10 apt Triuck wasnt pulled out n ready for us was garbage in it and the ramp had excess amount of oats n feceal matter not sure if mice or used to transport animals l Employee told me to go put oil I. Truck cuz light low oil on, when I called to ask what oil cuz sticker was off Employee told me call uhaul ask she didn't know. When calling uhaul they said I'm not allowed to put oil in and waited in gas station 1 hr 1/2 sitting in truck. When uhaul called back an said its going to be another hour wait then allowed me to drive to house to load. My 3 helpers had to work an it was to late for them to help me . On arriving at address the baxk tires l just spiinned on the road flat road I sent picture and had to get a neighbor to help me get backed up , i Sent pictures of tires it was unbelievable no traction on the main road. Uhaul roadside assit arrived and 2 pm and said truck need 4 liters and left to go buy oil and come back fill up and directed driver to back up to get unstuck. All Employees sorry .ecept from the lady i picked trick up atlt. This situation should never have happened. I called said I need a free extra day I can't move this evening and drop off truck iam the driver not the one paying and moving . That was odd as well. When I said to uhail Employee iam the driver my daughter moving and paying she replied that makes it complicated , so she said I need to be the renter cuz iam the driver which I found out isn't true, since I couldn't drive on Monday my daughter had to get another driver an add to account that I had access too. My daughter ended up hiring 2 males in reddeer where she moved to help unload cuz here helpers all worked Monday. This was not perfessional in Any way Very hard on a single mom an baby my daughter. The uhal Employee we picked it up from was friendly but just not maintaing and doing her job with prep of vehicle who's renting .
Tamarym II had rented a rather large enclosed trailer. I assumed it would be equipped with normal equipment for such a trailer, such as a jack to lift the tongue up to the hitch. Disappointingly such was not the case. While still reasonably strong a 80, help from a fit 30 something was barely sufficient to lift it. Secondly, this is Canada, leaving the tongues and hitch mechanism laying in the snow and ice may well compromise safe hitch up. When I returned the trailer, I brought a bar to pry it off my hitch and let the tongue fall down into the snow and ice. The trailer also had one of the rear clearance lights out.
Jack WThe staff was good to deal with but the tires on the truck were very unsafe due to winter driving conditions with summer, almost bald tires.
Ronald IVery courteous and professional staff.
lee tGreat experience. Contactless pick up and drop off. Will use again!
Shannon TIt said our truck should have had 3/4 a tank of fuel it was on empty with the low fuel light on. The they should have made sure that vehicle had fuel before sending it out.
Shaun MNothing
lee tIt was a super easy and I recurved friendly service
Philip RYou might want to make it a little clearer where the code is where you scan it for returns,thanks Dennis
dennis bShow up at scheduled time of pick up and then not charge us for the day we didn't use. I have already send in an email to rectify this.
Scott MThe woman who called was very short with me and rude. We dropped the trailer off where we thought it should go (by the rest of the trailers) but apparently it wasn’t close enough to the highway. I did apologize for the misunderstanding but the woman hung up on me. We have always had pleasant service at uhaul until this encounter. Hopefully she was just having a bad day and doesn’t treat all of her customers this way.
Curtis WRead above.
Amanda MThe website was extremely slow fix it
Joel SGreat service! Thank you for making renting a vehicle on short notice so easy!
Taylore PFlat tire on truck first assigned and taillights on one side of auto dolly were nonfunctional.
Bruce RHave communication between all uhaul reps and the dealers. The dispatch and customer service team gave different information than the pick up location and I had to call back and forth to figure out my own issues when that should have been done internally. You do not need added stress when moving. Also we were supposed to pick up in Hinton area. We were aware they might not have a uhaul in Hinton but the rep on the phone at the time of booking said we will make sure there is one close in the area for you if not. Two days before our only option to pick up was stettler Alberta (4.5 hours away). Luckily my mom was able to pick up the uhaul as they live in Red Deer. But we were based in McBride BC. Honestly the whole set up and pick up experience was awful and I don’t think I will be using uhaul again.
Makala MHow do I GET MY $60 deposit back
Christine BWell done on drop off.
Ritchard NThe owner of this pick-up location did not return either call I made after leaving a message to do so. I had no clue that I was to make a phone call upon arriving at their location to do an over-the-phone check in, because they didn't return my call when I started the check-in process. I checked in online thinking that was all I needed to do when I couldn't get a hold of anyone, and drove out to the location at the time of pick-up. Luckily someone at customer service was able to help me and get in touch with someone who could sign out the truck for me, when no one was on site where the truck was. This person was very helpful and patient with me.
Shonna BThe location is easy to find access. Nobody around to due up the contract. Had to call a fellow by the name of Simon in Edmonton as I was unable to access the contract.without filling out a membership. This was a little inconvenient.
Clifford PEverything went very well. Highly recommend this place. Phyllis was very pleasant to deal with
Russell BThe person who helped me at this location where I returned the truck was helpful. I returned the truck the evening prior to the day arranged for its return. She was happy to help and provided all necessary information and assistance. Thank you UHaul staff for a great experience.
JOHN AYard could use some gravel, lot is just open field.
Morey LHave a person there to help
Shayna AIt is out in the middle of nowhere and since it is essentially a self-serve location, you have to hope that everything works, that there is enough cell coverage, and that the App works. All of those things were dicey for me. It took almost an hour out in the freezing cold waiting on hold and not having the app working properly until we found a way to make it work. Then there was the worry that the truck wouldn't start (since it was freezing cold) and nothing was plugged in. In the end, it worked, but it was frustrating. I don't necessarily blame the operator, but the system was painful.
Robert SThank you for figuring out the discrepancy the return time. I really appreciate your help!
Jolynn MNo place on the on-line check out to get a rebate for the bag (6) blankets that we did not use
Gordon Li did not want to buy parts/equipnment to fit the trailer to my car. 7pin connector should be standard when in canada.
peter nAll good.
Matthew MThis place is extremely unprofessional, unhelpful, and even admitted that when one reserves a vehicle, that doesn’t necessarily mean that individual will be able to obtain the vehicle which was reserved. Despite being reserved, if someone presents with some payment before the scheduled pick up for the referral - that person will obtain the vehicle - leaving the individual who reserved the vehicle without a vehicle. VERY UNPROFESSIONAL!
Loren BYou should be able to get a hold of someone if you are having trouble picking up and returning your unit. Was put off no one got back to me just my email. Then a day later had to wait on the phone for a hour to talk to a person and I am still waiting to here about my bill it has been 5 days Not very happy.
Fay BVery easy we were told to park and drop the key in the box, never met the owner
Marvin NThe place didn’t have a dolly and she was rude about it Trailers should have trailer jacks and not to be picked up the front by hand as I had sore back and my wife couldn’t pick it up eather At the place should have a sign saying we’re to go for the office when u pull in to there yard She was rude about getting the trailer
daniel pDo not like the online registration...at all. Thankfully the area manager did that for me.
Rick WA representitve available to help. The person i was txting was helpful
carmine mI was Little over on the mileage, I thought they would not charge me for the extra, also the fuel tanks gauge was iffy and they charged me for 1/8 of a tank which was over 20 dollars.
ben wExcelllent service, Very friendly customer service.
Christina HGreat spot to drop if your out of town
Randy M