When I arrived, I called the number in the U-Haul App for the Barcroft Shell and the man told me I cannot leave my truck there. I told him that his Shell is listed in the app and the phone number he picked up from is listed in the app. He stood on his stance that I couldn’t drop it off there. I then called U-Haul Customer Support and they said based on my location I’m at the right place. After walking around the location I saw a locked fenced area with a U-Haul signage that said “Scan Here” but the QR code didn’t work. Eventually the clerk came out of the Shell and said he will open the gate for me to drop off the truck. Not sure what changed between then and five minutes earlier when he told me I can’t park the truck there. I’m glad I didn’t have to drive 30 minutes to the next drop off location after spending the last 10 hours moving, but had the clerk not had a sudden epiphany before I drove off, that’s exactly what I would have had to do. Avoid this place, consider dropping off at an actual U-Haul facility.
Jon G
Customer Reviews for Barcroft Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.