Customer did not leave a comment.Gary W.
Customer Reviews for Bargain Store Furniture Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thw only comment I would have is that they didi not go over the vehicle with me before I left the lot.Susan C.
We rented a truck online the night before and set the appt to pickup at the location at 7am with the 24/7 share and when we arrived, it was never set up and store was closed and wouldn't be opening till 9am. We had arrived at 6:45 am. We had hire help and had to pay them to wait until store opened. I called the customer service several times and spoke to several people who were nasty to us and hung up the phone on us bc they couldn't help us. First and last time I ever use Uhaul or even recommend anyone to use Uhaul. We were not even given the paperwork at the store with our payment info. Worst experience everEdwin P.
The drop box for the keys is not noticeable. A sign, or other indicator should be provided at the door directing you to the pole with the box. Otherwise no issues.DANIEL S.
Customer did not leave a comment.Nick J.
Customer did not leave a comment.john D.
Charged for an extra day even though it was returned on Sunday which is the day after renting.NICK C.
Customer did not leave a comment.Charles M.
Drop off location was fine, location staff were personable and very helpful the next day. Again the entire automated servicing needs some major overhauls. Phone app does not take into account drop-off locations may not have mobile internet access. When I tried to check the equipment back in when I got home It would not let me complete as I was in the wrong location. Wait times to talk to customer service were estimated 30+ minutes.DANIEL S.
Drop box for the u-haul keys was hard to find, not in a location you'd look for it atALISHA D.
Customer did not leave a comment.Genifer S.