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graham a
Customer Reviews for Bargain Tours LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online checkin: verification process to far too long.
SHELDON MExcellent service
Gil RUnfriendly, nobody was there when we returned, bill was FAR higher than we expected and the advertising is nowhere near the cost and should not be allowed. Everyone knows you don’t get $19.95… but $149? Stop false advertising. Never again.
Henry MClean, new van- that made our moving project easy. Easy and fast check in and check out. We will definitely rent from this location again.
Kimber JThey charged me for 11 miles and I did not go 11 miles. The distance is 2.4 miles and we went 2xs and dropped the truck off. Not even at 2.4 4xs does it add up to 11 miles
Jazmin RStaff was extremely nice to assist me with paperwork and hook up
irene cIt needs to be clean and more improsionte
WILFORD CThis damn app is too complicated dropping the truck off
Sheldon LEddie is awesome
Harold MThank you for a smooth transition,
Lewis SBad disorder, bad education, they change my reservation for another trailer, the office is a mess, the worst place ever for rent a uhaul
JACKSON AGuy is very helpful even if place looks like horders den! As visual- there is lots of room for improvement
ROBERT SGentleman that helped me was Souter nice and helpful I would recommend them again!
Christine BQuick pickup and drop off
STEVEN KVery friendly and great representative at this site
BRIAN GGreat people, equipment in great shape.. Clean your office! Makes bad first impression.
Ronald KCustomer service rep was excellent.
Charles HVery good customer service by the rep. That unfortunately I don’t remember his name. He was very knowledgeable and helpful.
Erick GExcellent, fantastic service
Gil RPickup process wasn't smooth. Employee struggled to use the computer. Slow service.
Derek Struck was brand new!
DAVID GWaited more than 30 minutes to be attended to despite being first in line and getting there ahead of my scheduled pick up time. Their POS doesn't work so I had to have my card details manually inputted which is a security risk as I'm not sure they are PCIDSS certified and therefore authorized to store card holder details.
Elizabeth RStaff was friendly and helpful. The location had plenty of trucks, trailers, etc.
Beth BEasy as 123 Great bunch of guys !!
RICHARD RNo one was there for the drop off.
MICHAEL GThe staff are great, friendly.. I like using this location because it’s easy and close to me..
Delmis AThe guys at the desk are awesome
PETER SPrompt fresh cargo van
FILOMENA Mperfect
Jose BThis truck rental location is a bit scruffy, but the truck was fine.
JOHN SAll good!
Julienne CThe office was disgusting — papers everywhere, and an overwhelming smell of marijuana. It took four separate attempts before the staff finally got us the correct truck and keys. The truck it self was also dirty and poorly maintained. The tires senator said it needed air, and the brakes were soft, so I suspect they need to be replaced.
Pamela Kwhen I got there they were very helpful. Made sure The trailer was connected correctly. Everything went smooth
Robert PWaited 45 minutes to talk to the person at the desk.
jason gGreta location. Fast service, clean and well maintained equipment.
Yoram GVery helpful people working there. Thanks Dom
Jan GGrate service
GABRIEL MNice. Service
CARLOS AReduce price
SANJAYKUMAR BEvery time I call dom or ede. They make sure they get me what I am looking for, if it’s a van to the to biggest truck. They take care of me
FLOID CGreat guys Easy as 1 2 3 Will always use them Thanks !!!
RICHARD RWhen refilling the gas I did not know how much fuel it needed and I added too much. Costing me more money.
Susan SGreat
ALEXANDER GDid mobile dropoff, so didn't interact with any personnel. However, it was very easy and straightforward and there was plenty of parking.
Isobel SPassenger side view mirror would not stay in position, kept rotating out so I couldn’t see the traffic on my right.
SEAN ZTruck was clean and well maintained. Pickup and drop off process worked well.
Thomas KGuy that helped me out was extremely pleasant and very helpful
Pearse OThe Largo Park Springdale U-Haul team could not be more friendly, helpful, or more efficient. They treat you like a neighbor,. Have no worries going there your first time. Courtney helped me troubleshoot a corroded connector on my Dodge Ram this week.
Robert CService was excellent.
ANDRES TQuick and efficient pick up/drop off. Truck in good condition and clean.
Felicia MI opted for mobile check in. The location of the ID number on the truck according to the app was different to where it was actually located. Retrieving the key from the lockbox was not a problem. When I turned on the truck the check engine light was on and it only had a little over a quarter tank of gas. The app required me to take pictures and I tried about 3 or 4 times but it was not saving the pictures. When I went inside there was no one to be found. There was only a piece of paper saying they would be right back and in the meantime call Dom with a number. I decided to make the executive decision to take my own pictures with my phone and proceed to my destination. The truck ran fine and I put gas in it. Upon arrival back to Uhaul I took another set of pictures with my own phone again and, I’m presuming, Dom was there this time. I told him about the app not working and he said it was not a problem. Still, something needs to be fixed with the app. All in all, in the future I would not rent from this location again.
Shawna OVery efficient
Thomas FEddie is good man thanks
JOSE SIt was easy to make a reservation, Pickup, and drop off!
ROCKY PU-Haul Truck and found that theside mirrors were ver adequate at looking at traffic to the right and the left. I noticed that in the left mirror you have the height of the vehicle "11 Feet"plus metric "3.4m" for the actual height of the truck. Filling the gas tank up was a breeze with the particcular sinage of which side the gas filler side is. Great to Excellent overall safety built in.
FRANCIS CGreat experience! Very easy and quick to get in and out. The employee outside (named Courtney) was extremely nice and helpful in getting the trailer mounted and checked. I had to purchase a trailer hitch and a plug adaptor which they had for sale in the office at a very reasonable price. Kudos to all of you at U-Haul of Stamford, CT!
JOHN HGood trailer, new tires
GLENN FVery Nice, very friendly and helpful. Thank You!
Yury RThis is the worst "office" I have ever walked in to! There is garbage and garbage bags in the immediate area - then the actual office is the most unclean space I have seen with a desk that is so piled with papers and stuff. The shelves are overflowing with crap and there are tissues on the floor as well as indescribable objects. Please send a manager there to take a look because it makes the renting of a truck unpleasant. The truck - perfect, clean and new. .... but please have the guy clean himself and the space. it was exactly the same 3 years ago when I went to purchase moving boxes. As a customer - I have never seen anything like it.
Paul B