Customer Reviews for Barrys Ace Hardware
(U-Haul Neighborhood Dealer)

397 reviews

1929 W Glendale Ave   Phoenix, AZ 85021

(602) 841-7590

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 841-7590

1929 W Glendale Ave
Phoenix, AZ 85021

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

fast service and very courteous

LUCY A. 
Rating:
5.0

The windshield could have been cleaned (it was covered with bugs). Otherwise the staff were really great at this location.

James W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Great customer service. Truck was in great working order and worked perfectly fir my move.

VICKIE F. 
Rating:
5.0

Customer did not leave a comment.

Marlene W. 
Rating:
5.0

Efficient and personable operation from pick up to return!

JOHN D. 
Rating:
5.0

The person that tried to contact received a text but never the phone call.

Diane T. 
Rating:
2.0

Customer did not leave a comment.

PAUL T. 
Rating:
2.0

When I took it back to the location, I had hurt myself moving and I was in so much pain, I could barely stand up and they made me wait for a long time, I ended up in tears and had to go sit in my car and wait, then I had to call the store and tell them that I needed to go to the hospital so could they PLEASE check the truck in. They finally came out and told me I could leave. It was ridiculous.

LILLIAN S. 
Rating:
4.0

We had to take the equipment to another location so that someone who was trained could help us load the towed vehicle. That took almost an extra hour to accomplish.

matthew Z. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

malissa L. 
Rating:
5.0

Customer did not leave a comment.

Ivy J. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

AMBROSE W. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
3.0

I was not given the dolly or furniture pads I ordered. Also, the padlock on the back of the truck was broken.

Amanda Y. 
Rating:
5.0

nothing, it was great, smooth sailing

Sue M. 
Rating:
5.0

Excellent staff, friendly and helpful.

RICHARD P. 
Rating:
2.0

Took forever to get help and then the uhaul computers broke down and that took forever. P

CAROL H. 
Rating:
5.0

Gas tank should be topped off for each new customer. I over filled my truck because I did not know when to stop at the previous mark. This location does not have the parking space tp accommodate the trucks and patrons!

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

CAITLYN H. 
Rating:
5.0

My best rental experience.

SANDRA S. 
Rating:
2.0

Customer did not leave a comment.

MIDHAT M. 
Rating:
5.0

You have wonderful customer service , keep it up!

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
1.0

The vehicle had no gas and had a check engine light on, to where the truck drove poorly. On top of every thing, the employees were rude and gave a hard time of reimbursing the gaa.

DEBORAH H. 
Rating:
3.0

The truck was old and very slow . The staff was professional and very nice. I think you need to get new trucks and bring pickups in that location too, because they don't have pickups.

BONYAN U. 
Rating:
4.0

Customer did not leave a comment.

Johnathan R. 
Rating:
4.0

Ben was the only one who does U-Haul. He was amazing yes

BETTY S. 
Rating:
3.0

UHaul Network was not accessible. Required more time than expected to drop-off. Never received final receipt. However, the staff acknowledged the drop-off challenges and offered a discount.

Greg S. 
Rating:
5.0

dolly was very rusted but it did the job

Terry W. 
Rating:
5.0

The truck was not in the best shape. The turn signal lever didn't work properly, the brakes were weak, the steering had a lot of play in it. It was hard to keep in a straight line. 140,000 miles is a little high for a safe reliable rental.

FRANKLIN D. 
Rating:
3.0

Probably won't go back.

JAIME S. 
Rating:
4.0

Customer did not leave a comment.

VICKIE B. 
Rating:
5.0

Free lunch with every rental.

FRANKLIN D. 
Rating:
5.0

Air freshener

ZACHARY T. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
3.0

Customer did not leave a comment.

rudy Q. 
Rating:
4.0

Excellent Customer Service! Maybe some signage to direct clients to U-Haul - in that store. And maybe a place to sit while waiting? We literally had to just stand in a crowded aisle - in shoppers way.

JOLINE P. 
Rating:
4.0

On line process was good. Process at location excellent

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
2.0

Customer did not leave a comment.

TYROME K. 
Rating:
3.0

Customer did not leave a comment.

FELICIA R. 
Rating:
5.0

Thank you for the easy process. Delivered late and customer service was very helpful. Liked the drop off routine. Smart.

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
1.0

I rented a truck, and a uhaul storage, which I was denied access to and drove 2 x the amount I had too, expending more fuel and more cost, and came out of pocket double what I should have. This was a horrible experience.

JOHNATHAN R. 
Rating:
2.0

We arrived at 6:30am as planned, but the app wasn't working. Luckily for us, there was an employee present, but it still took 40 minutes to leave, blankets and trolley weren't in the vehicle.

ELISABETH G. 
Rating:
4.0

Customer did not leave a comment.

NELS B. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
1.0

There were footprints on the front windshield the truck made some weird noises that made me feel unsafe. Luckily it made to where I need to go and back to their location.

LORENA O. 
Rating:
5.0

Nothing from my experience.

WILLIAM S. 
Rating:
5.0

The staff here was very nice and I was pleased with my visit. I originally went to another uhaul location and was treated poorly, so I ended up walking out and coming here which was a better choice. Awesome customer service.

SHAKOYA M. 
Rating:
5.0

Customer did not leave a comment.

NOAH S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER N. 
Rating:
4.0

State that you are out of equipment when making the reservation online

Adrian O. 
Rating:
3.0

Only had a couple trucks, Small location for UHaul.

GERALD B. 
Rating:
5.0

My every transaction is always good

CHARLENE A. 
Rating:
4.0

The whole rental process was great! We were really appreciative to have the van to help our daughter move into her college apartment at Grand Canyon University!

Rachel H. 
Rating:
5.0

First truck I got had an oil light on. Second truck I got, the fuel pump went out and truck died in the middle of the road.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Exceptionally friendly, professional service.

JASON Z. 
Rating:
5.0

Customer did not leave a comment.

BRUNO C. 
Rating:
5.0

Customer did not leave a comment.

LEE G. 
Rating:
5.0

Nothing he was excellent..

TABITHA LASHAN B. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

The guy that helped me was very knowledgeable and had great customer service skills.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Service was fast and friendly.

NANCY B. 
Rating:
5.0

Free drinks and snacks… lol

jAMES B. 
Rating:
5.0

The app isn't very good and the phone support is worse. Fortunately, the people at the physical location were excellent.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JORDAN R. 
Rating:
5.0

All was good.

MICHAEL M. 
Rating:
5.0

Great experience over all. Will definitely be going back!!

ESTEVAN C. 
Rating:
5.0

Lower mileage rate a little

JOE E. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

SIMON S. 
Rating:
4.0

Customer did not leave a comment.

JESUS P. 
Rating:
5.0

Customer did not leave a comment.

TWYLA P. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Great customer service!!!

FREDRICK E. 
Rating:
5.0

Customer did not leave a comment.

DEJWAR K. 
Rating:
3.0

Customer did not leave a comment.

Halley B. 
Rating:
5.0

Customer did not leave a comment.

TWYLA P. 
Rating:
5.0

Customer did not leave a comment.

Kirby R. 
Rating:
5.0

Na

Lee I. 
Rating:
3.0

Customer did not leave a comment.

malcom E. 
Rating:
4.0

A hardware store. Easy to do business.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

Shiloh Kristine P. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Ok

JORGE P. 
Rating:
3.0

My original reservation was for the previous night at 7pm. It was supposed to be the contactless pickup via the app but it once we arrived at 7pm to pickup it said that we had to wait until the store opened the next day. This completely derailed my moving plans for the weekend, we couldn't start the move until the next day so I had to push my moving plans out a day and I had to call off work all because of this thing that didn't work. I am very dissatisfied and would like to make my complaint heard.

WESLEY W. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY G. 
Rating:
3.0

Customer did not leave a comment.

JONNA H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

My truck reservation was converted to in-person pickup from the 24/7 mobile pick up, and I was never notified. I arrived around 6 am to pick up my equipment and only found out upon arrival. The store did not open until 8 am but they kindly opened early so we could pick up the truck. I received excellent service from Barry's. Uhaul did not provide excellent service, as I spent over 1 hour and 45 minutes on the phone being transferred from person to person and being put on hold in between these transfers.

RYAN D. 
Rating:
5.0

From reserving on line to the treatment I received at Barry's Ace Hardware during pickup and return of the truck, I was very impressed with the ease of a successful transaction! The staff at Barry's were professional, cordial, and informative. Kudos to them for their service and to U-Haul for having Barry's crew on your team!

JOHN D. 
Rating:
5.0

Very nice people, very helpful and kind. Excellent service!

Michael S. 
No reviews have been submitted for this location.

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