Customer Reviews for Barry's Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Barry's Towing

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John N. on

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It’s a little hard to understand why we had to drive over 30 miles away to pick up a truck when there appeared to be several at a spot 10 minutes away. Other than this our experience was very good

Rose S. on

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Went to return Uhal 2 times no one there, called several numbers several times before someone called back to say no one is in, yes it's a Uhal location, drop keys in a box! Get charged extra $200 for the drop, want to know why, and still unknown, no one bothered to return call nor money!!

Kathy H. on

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Jennifer C. on

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Have updated accurate photos of current scratches and damage. Make sure vehicles are swept out before next customer picks them up. Make sure engine maintenance is done before next customer picks them up.

Jan L. on

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Allen G. on

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Nothing at this location. Friendly, knowledgeable folks here at Barry's. One of the top two U-Haul locations I have ever rented from.

Belinda K. on

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Carmel at Barry's was great!! Very helpful and very friendly!

kent L. on

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Jacob S. on

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Arthur A. on

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herivan F. on

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Easy to pick up

RANDY R. on

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Sean C. on

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Dropped my trailer off after business hours. Location was very accessible and clean.

alfred S. on

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Lewis W. on

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Cedric L. on

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Carmel was wonderful. We appreciate her accommodating our last minute reservation and great customer service. We would recommend this location to everyone.

James M. on

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Mitch A. on

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Make all of them like this one!!

Jose R. on

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Very good customer service

JACKIE W. on

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Very polite very knowledgeable

Tom M. on

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Very friendly and helpful staff.

Judy L. on

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I telephoned to be certain someone would be at that location for drop off during normal business hours. I was told to just leave my trailer there as no one is there during normal business hours, usually. I told them i needed help unhooking the uhaul trailer from my vehicle as i am a smaller build female. I was told they couldn't help me. I was on my own.

Doug D. on

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Franklin B. on

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DAVID P. on

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This was overall a miserable experience. We booked the uhaul and we got to the location to pick up only to find out that our reservation had been “bumped” and our rental was now assigned to someone else. We supposedly received a text and an email. We received the text 3 days later, never received an email. Not only was our location changed but it was changed to a location 45 minutes away. Not only were we charged for all that additional mileage which is wrong on so many levels, but we were also charged for the equipment we ordered to go with the truck which surprise surprise was not in the truck and the pickup location was closed so there was no way to get it. We have been trying for 7 full days to get somebody on the phone at Uhaul and the few times someone has answered we have been hung up on. We have also emailed with no response. To sum it up, our rental location was changed to a location 45 minutes out of our way and we were charged for mileage to/from that location and equipment we never received. I tried to wait to submit a review until we could resolve this but I’m currently on my 25th minute of hold time for the 7th day in a row.

JAMES LEE M. on

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ken B. on

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We pulled on the lot (Barry's Towing) in Harvest and no one was available to check us in at about . We saw a tow truck driver and he said they "would check it in soon, just drop it off". I did not receive an email for checking it in. Days later I received a call from someone at U-Haul to see if I dropped it off.

Derek M. on

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PATRICE A. on

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Yes I would highly recommend this location as well. They were very professional and efficient as well.

Tanesha B. on

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Brandi R. on

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A. Douglas S. on

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Keith P. on

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STACY K. on

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Great experience, I would recommend.

Michelle M. on

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Tell people what time the rental has to be returned..i was charged for an extra day because I turned it in at 3pm and not 10am.

Matt M. on

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Autumn W. on

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We dropped off after hours so we have no idea what this location or personnel are like.

AUSTIN C. on

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LARRY B. on

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the inside of the truck could have been cleaner, I cleaned it up before I returned it, But other than that we had no problem with the truck rental. The lady at the office was very helpful and went beyond our expectations.

Donna G. on

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The person working here tried to help me get my refund for the missing pads but Uhaul just kept bouncing my call around and then gave me a certificate to use a uhaul. I will not be using Uhaul as everyone but this one person was extremely unprofessional. I should have received a refund not a certificate.

Karen R. on

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Carmel was very helpful and informative

GAYLIA A. on

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Paul J. on

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Thank you!

Kathleen G. on

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We made a reservation online and paid online. When we got there to pick it up, they wanted us to swipe our card again and it took over 30 minutes to finally get the truck. And we also did the online checkout that said it would cut our wait time down. I would not recommend or reserve at this location again.

DON H. on

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I found everything good. They were very helpful and friendly.

KETTY S. on

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KETTY S. on

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It is an excellent location, very accessible, conveniently situated right off a main road and excellent customer service.

QUINLA W. on

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Maximus G. on

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I don't see why I give a rating for this a drop off, parked truck, put keys in box and got out.

KETTY S. on

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Robert E. on

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Topeeza T. on

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No improvements needed.

Derek M. on

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Jimmie R. on

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Scott T. on

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Carmel was EXCELLLENT!

James L. on

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Ashley W. on

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Carmel was so friendly and very helpful. I will definitely be using them again and sending my friends and family when they need U-Haul services.

Scott B. on

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There was no one there to receive my equipment at 3:30pm. There was a note to call the business. I did that. I was told to drop it and leave it unattended, someone would be by "later" to check it in. The lot is unsecured and open on a busy thoroughfare. I wasn't comfortable doing that. So I called the number on my statement to let your company know I was dropping it off and would like an email confirmation that I had completed my transaction with you. That took an inordinate amount of time, as well. Overall, I can't see me doing business with UHaul again, as it's just a gigantic pain in the ass

ALAN L. on

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TIM P. on

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TIMOTHY K. on

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I've rented from this location quite a few times now within the last two months and every time I've had the same great experience. I'm in and out quick and easy and drop off is a breeze. Carmel has been great working with and has even been nice enough to warn me about a car wreck down the street from her when she knew I was in a rush and told me which way to come to avoid getting caught in the traffic pileup. That is top notch customer service. The location is great with lots of room to return equipment so I don't have to worry about backing up a utility trailer through a small alley like most uhaul locations.

TIMOTHY K. on

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Quick and easy pickup & drop-off of equipment. Carmel was fantastic to deal with and was happy to allow me to pickup a little later than originally planned. The facility had easy access to the highway and had lots of room to park returned equipment so that you don't have to worry about hitting something like with some locations that are tight and narrow.

James G. on

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tom M. on

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There was no one there to check us in. We just had to leave the truck. Don't like to do this in case someone does something to the truck and I have no way to prove I didn't do it. The location was somewhat shady. I would not want my wife dropping off there.

Lynn C. on

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Very helpful and friendly

Angel T. on

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Kelly O. on

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Gene S. on

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Great experience! Thanks again.

Sidney B. on

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Paula T. on

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Lady worked with me in every way that she could to ensure that I had the truck when I needed it. She was very friendly, informative, and helpful. I will use her again when needed and I will recommended her to anyone that I meet needing a rental truck.

GARY C. on

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Very cheerful person to deal with and very understanding of my needs. Would use this location again!

MONTY C. on

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DAVID J. on

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DON S. on

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SCOTT S. on

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Carmel was very helpful and a pleasure to do business with.

JENNIFER K. on

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DENNIS W. on

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MONTY C. on

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Great service

DORTHY Y. on

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SHERRY L. on

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They don't need improvement,they were awesome.Wish all locations were this great :-)

LIZ F. on

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met all my needs.

CEACILA S. on

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stacey G. on

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CHANTELLE H. on

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JEFFREY W. on

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MYRON R. on

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Had trouble getting the ruck at a location closer to my house(the location closer had none available). The location I picked up the truck was 1/4 mile from my work, but 20 miles from my house. Your company was gracious enough to allow mileage to make up for most of the trip. Very satisfied and will rent my next truck or trailer from you. Ed

LISA S. on

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CARLOS G. on

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BRUCE S. on

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BRUCE S. on

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Very accommodating. Reviewed my equipment request for blankets and provided professional advice saving me money in not over-renting the number of blankets I thought I would need. Very efficient and extremely helpful.

DAWN B. on

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BRUCE P. on

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CUSTOMER Service Was Fantastic!

BOBBY J. on

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Nothing top notch establishment A+++

debborah L. on

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CHRISTOPHER R. on

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Nothing. Ms. Carmel was outstanding. She went far above and beyond in helping us get everything we needed to facilitate our trip. She provided the best service I've ever experienced.

MARCO C. on

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GEORGE G. on

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The lady was very pleasant and very informative with the needs I was looking for.the only drawback was she didndnt have a hand truck available..fortunately the movers didn't need one.

TINA M. on

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philip A. on

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be open the hours you say you are

DONALD D. on

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