Customer Reviews for Batavia Parcel
(U-Haul Neighborhood Dealer)

476 reviews

1911 W Wilson St   Batavia, IL 60510

(630) 454-8009

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/29/2022: Closed
  • 5/30/2022: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(630) 454-8009

1911 W Wilson St
Batavia, IL 60510

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/29/2022: Closed
  • 5/30/2022: 9:00 am - 2:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I was greeted and serviced very well. Everything was explained and I had no issues. Thank you!

george M. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
1.0

The owner was an hour late opening. When I commented that he was running late, his response was I don't care, said he wasn't making any money and didn't want to be doing this anyway. His attitude was exactly what a local business owner should not have. There was myself and other people waiting on reservations. Then he has the nerve to tell me I need to be back by 4:00 pm because he can't leave until all the trucks are back because they are all booked for tomorrow. Overall a really disappointing experience with the person, not the product.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Hilary W. 
Rating:
1.0

Very difficult to return

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

LOUIS G. 
Rating:
5.0

Staff/reps were fantastic. Quick and professional. Thanks Batavia Parcel.

Jacob E. 
Rating:
5.0

Nothing. This guy was amazing. I called as they were closing and they stayed open for me to come get a trailer for an impromptu purchase I made and the item would t fit in my car no how no way. This man stayed after and even hooked it up for us.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

I recommend this location they were great. I do not recommend the uhaul website. I reserved a truck online a week prior, when I go to pick it up it's not there. I never received a phone call as the website stated I would. Had to cancel my reservation thankfully the worker at the store was able to help me out with the trucks they had and it was about $30 cheaper than online. If you make a reservation you better do it in person.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
1.0

The man that owns this small business is rude and overcharged us for gas when we returned the truck over the full line. U-Haul customer service has refunded us but the overall experience with this site was awful.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Excellence on all avenues, great location and service. Thank you!

Michele B. 
Rating:
5.0

Shawn was fabulous to work with. He was professional, friendly ad easy to work with A++

Caren F. 
Rating:
4.0

Efficient process…courteous follow up. Good inventory of vehicles.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
5.0

They also helped to unhitch the trailer! Great service

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

Gregg H. 
Rating:
5.0

Best location in our area to rent a UHaul. Nice people work here.

LORALEE K. 
Rating:
5.0

Location wasn't a problem. The UHaul app is the worst app that I have ever used with a major company. The location was closed and I tried to use the app to return the truck. I called the hotline, but used the main website instead. Spend some money on improving the app.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Kelli F. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

I had to help connect the car transport trailer to the truck as this was something not often done by the one employee available at that time of the morning.

Paul E. 
Rating:
4.0

Customer did not leave a comment.

marla J. 
Rating:
4.0

Customer did not leave a comment.

SUE C. 
Rating:
4.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

BRAD S. 
Rating:
5.0

Best customer service

JACOB E. 
Rating:
5.0

Friendly and quick service. Had to make a few changes Batavia Parcel was very helpful.

CYNTHIA S. 
Rating:
5.0

Bed of truck had oil spots on it.

PAMELA I. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE K. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Took care of me despite being swamped with other customers. Highly recommend

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

ANNE B. 
Rating:
4.0

Customer did not leave a comment.

Jena S. 
Rating:
5.0

Customer did not leave a comment.

Jami H. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
3.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Great people to deal with.

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
3.0

Customer did not leave a comment.

BRUCE W. 
Rating:
5.0

Employees were very nice and help us ... she was great

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Joel F. 
Rating:
5.0

I always have great service from Batavia Parcel. Great service, nice people.

WAYNE G. 
Rating:
5.0

Great people to deal with.

FREDERICK C. 
Rating:
1.0

Customer did not leave a comment.

KATHLEEN Z. 
Rating:
5.0

Very nice and helpful!

RANDALL F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
3.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

P/U and D/O went smoothly. No problems whatsoever

GREG K. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Make sure the staff are as good as the ones at Batavia parcel! The desk clerks always make or break the experience and they were so kind super helpful and even got me upgraded within 5 minutes for a larger truck! A+ service!

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Lady that works there is really nice and helpful

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Migdalina Merced S. 
Rating:
5.0

It was quick and easy. Just perfect. Too bad I'm moving, because this is one of the best locations I have ever dealt with. Clean & Professional. The station in Oaklawn should take some pointers from this location, especially on how to treat customers.

teresa S. 
Rating:
4.0

Customer did not leave a comment.

KATHLEENELIZABET C. 
Rating:
5.0

Great personnel

ROBERT L. 
Rating:
2.0

Was ok, tires were bald, luckily, we didn't have far to go. The rental facility was filthy and smelled like cigarette smoke's was awful!

Mary B. 
Rating:
5.0

Very easy to rent.

BERNARD R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Shawn at Batavia Parcel is always very helpful and friendly. He's quick to hook up the uHaul when I rent and I appreciate his great service!

MICHELE B. 
Rating:
5.0

Easy checking in and checking out. Location was very helpful with connecting and disconnecting the trailer.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
4.0

A more thorough cleaning of the cargo space could have been done. With the quarter tank of gas protocol, some guidance on MPG to expect would have been nice. I put way too much gas in the tank.

ROBERT T. 
Rating:
5.0

Best place to rent a U-Haul in our area. Thank you!

LORALEE K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
1.0

I received a rude email the morning after we returned our Uhaul. We originally had a rental at a different location, and 12 hours before the rental we got an automated call saying they didn't have a truck for us and then when we called back but we kept getting hung up on. We eventually got it figured out with the online chat which resulted us going to a different location. But when the truck was picked up no one told us we needed to return it to a specific spot in the parking lot. So we dropped it off in the spot we picked it up from (which also had several uhaul trucks of similar size in that area) we backed it as far as it could go. So it was not sticking out much more than any of the other trucks. But yet we got a rude email this morning telling us how stupid it was to park it there and how much we inconvenienced them. So rest assured we will not be renting from you again.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Shawn was extremely helpful, friendly, and professional.

caren F. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

U haul web site is horrible will never do on line again Store personnel made it go smooth. In person is the way to go

KURT H. 
Rating:
3.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

Fix the truck, sounds like it's goin got fall apart. Also this truck can't go faster that 55 without shaking (not good for glass furniture) When checking in the lease have employee explain how rentals and charges work

David L. 
Rating:
5.0

Good service, very good experience i would use this location again.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

JESSICA K. 
Rating:
4.0

Customer did not leave a comment.

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Everything was perfect !

DEREK M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

Rachael F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
4.0

Customer did not leave a comment.

SCOTT L. 
Rating:
3.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

KRIS K. 
Rating:
5.0

Batavia Parcel was great; the return process, however, was very difficult.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

RAY W. 
Rating:
5.0

I have rented uHauls from Shawn at Batavia Parcel on several occasions and he is always extremely friendly and helpful. I really appreciate his service and would highly recommend his store.

MICHELE B. 
Rating:
5.0

Thank you very much - last minute move - was able to find me a trailer very last minute. Thanks for great service

Micheal W. 
Rating:
5.0

The location was great...however, I attempted to check in via the website, and it was an awful experience. I was able to get the photo of the driver and the license, but the "second person verification" was ridiculous. My husband was the driver and they wouldn't let me verify because I made the reservation. I put our son down, but the call didn't go through on his phone. The agent registered it a failure and wouldn't try again. There was no one else I could get, and I didn't have a copy of our lease/mortgage (who carries that!) on me. We scrapped it and went inside to register. Thankfully they were still there. It was one of the most frustrating online experiences I have had.

Michael H. 
Rating:
4.0

Your system should describe the drop off point as BEHIND the building at the BEGINNING of the drop off process instead of at the end.

Michael M. 
No reviews have been submitted for this location.

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