Customer Reviews for Battens Appliance
(U-Haul Neighborhood Dealer)

230 reviews

3808 GA Hwy 40 E   Saint Marys, GA 31558

(912) 673-8272

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8 am - 11:30 am
  • Sunday:
    Closed

Services at this Location:

Contact Us

(912) 673-8272

3808 GA Hwy 40 E
Saint Marys, GA 31558

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    8 am - 11:30 am
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KENT K. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
4.0

Customer did not leave a comment.

TERRY L. 
Rating:
5.0

The staff is friendly, helpful and professional! A great rental experience!

MICHAEL H. 
Rating:
1.0

Rude customer service representative.

CONSTANCE C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
3.0

Wen I wen to pick up the truck, the lady start everything all over again, wen everything was done by me , I don't understand, and I get this truck for returning the same date and she put me to return the 24 , I don't know way.. but I return it the saim day as I put there.. 10/22 /2021

EDWIN T. 
Rating:
1.0

The UHaul was poorly maintained.

RHIQUIA D. 
Rating:
4.0

Customer did not leave a comment.

FLOYD P. 
Rating:
2.0

Needs a oil change…no wiper fluid..bug came at me and no fluid to clean my windshield..the floor bored was dirty..and needs a alignment

MARK G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE A. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
2.0

This location was 30+ from the area where the truck was requested. Website program did not perform well

ROBERTO A. 
Rating:
3.0

Customer did not leave a comment.

LATOYA Y. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Easy process. Simple instructions to follow. Left truck with 3/4 tank.

Wilhemina K. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Thank you for all the helpfulness we got. :)

BIANCAGRATIELA D. 
Rating:
5.0

Customer did not leave a comment.

Elissa M. 
Rating:
3.0

lubricate the ratchet so people can easily strap down their cargo.

DEWAYNE L. 
Rating:
3.0

For starters I spoke with someone from one 800 U-Haul I went to the website to rent a rent the largest U-Haul you had when I got there to pick up the U-Haul the order was all wrong I had one of the small ones and I had to get two other people to go to the storage so I wouldn't have to make another trip. I paid for a dolly and there was a dolly already in the back of the U-Haul and I never got reimbursed for that the people were friendly. I was not satisfied with the service.

Tracy W. 
Rating:
3.0

Had to pick this off at a hotel and the people at the desk or not very happy about it

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

SHEMONA B. 
Rating:
5.0

Customer did not leave a comment.

SASCHA J. 
Rating:
5.0

Seledte sevision

ALEXIS G. 
Rating:
1.0

I had a truck reserved and the truck was not there for us!! our reservation was canceled and not by us!! HORRIBLE experience

AARON B. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

They really go out of there way to help and they understand moving problems.

DAVID B. 
Rating:
5.0

Staff were courteous and helpful. No problems.

CHARLES G. 
Rating:
3.0

This was 1 of 3 locations we had to pick up our equipment, that was unfortunate and made our moving experience much more difficult than absolutely necessary. We picked up the truck at a shady gas station, where they didn't have the furniture moving equipment we rented, which we were told they would. We had to go to another location to pick that up, while we were sent to a third location for the car dolly. And everyone said we got an extra day for each item, we later found out and were charged for keeping items for an extra day. Why in the hell would anyone return those items one at a time on different days, we will think twice before using U-Haul again in the future.

Ashley I. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

MARITZA C. 
Rating:
4.0

Thank you great truck and service from Battons

ROGER M. 
Rating:
3.0

Should provide equipment to lift tongue of trailer.

CURTIS Q. 
Rating:
5.0

Excellent experience

DANIEL B. 
Rating:
3.0

Should be noted that this place closes everyday for an hour plus for lunch. I arrived at 12:15 and had to wait till 1:15 to pick up the trailer.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

VERSA G. 
Rating:
5.0

Thank you so much to the staff Battens for a great experience!!

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER MICH T. 
Rating:
4.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
5.0

Everything went well & truck was returned on time even though office closed for 30 minutes. Great experience with Baten's Appliances U-Haul rental. Pam was a trooper!

KAYLA W. 
Rating:
5.0

Customer did not leave a comment.

Judson Todd T. 
Rating:
1.0

Supposed to be open at 8:30 am. Still wasn't open at 9:30 am. 100% incompetent!!! I have no idea how a company can stay in business when it is ran this way. Terrible experience. Had to call corporate to get ANY assistance. Ridiculous.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Was great and helpful.

SHARI LOUISE S. 
Rating:
5.0

Service was very friendly. I would rent from there again.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Faith C. 
Rating:
4.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE T. 
Rating:
5.0

Fast respectful service as always

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Adequately met my needs

JEFFREY G. 
Rating:
1.0

I was charged $60 for fuel and only drove 13 miles. The folks at Battens couldn't comprehend my complaint. Corporate made it right for me.

JONATHAN T. 
Rating:
5.0

The lady was very friendly she checked out the truck and signed me off. Very polite

MARK Q. 
Rating:
5.0

Extremely helpful, friendly & knowledgeable. I would/will recommend your location to others when in need of your services.

JAMES S. 
Rating:
1.0

The girl behind the counter was very unprofessional. The online pre check in was totally useless, the trailer I was assigned was three deep behind others, had no rubber safety holders on the chain hooks. After 20 minutes of waiting I went in to get her to take pictures before I departed. I was the only person there yet it took nearly an hour before I was able to leave. She spent most of her time on the phone with what sounded like a collection agency and when she finally hung up she said a very derogatory remark in regards to the callers apparent Nationality! I tried calling uhaul corporate to complain about the entire experience only to be told that “my complaint had been denied”... how does a complaint get denied? Whomever had taken that phone call did not listen at all and really just wasted even more of my time!

David M. 
Rating:
5.0

Customer did not leave a comment.

LEO R. 
Rating:
3.0

Both trucks were not cleaned out between rentals. (Found mail left in the cab) First truck had a mechanical defect with the driver side door. The attendant was nice and quick with giving a new truck. However, all attendants left for lunch before I completed my inspection of the truck.

Chris G. 
Rating:
3.0

As a customer, I don't feel it should be my responsibility to load the truck with supplies I additionally rented like furniture cloths and cheap old dolly that could not be used during move. Truck is cleaner when I returned it than received.

Donald R. 
Rating:
5.0

Owner was kind, professional and got me up & running right away. Didnt know about the M gear but saw the image on screen so could shift to Drive. Nice van to drive, load & unload. Will use again. Thank you!

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
4.0

Customer did not leave a comment.

Jeremey K. 
Rating:
5.0

No issues.

Lester S. 
Rating:
1.0

Horrible! Go anywhere else.... Fithy van, bugs got in all my belongings, windshield wiper fluid pump didn't spray creating hazardous driving conditions that I was told "was not a safety concern" when I asked for help. And then overcharged me at the end and refused to address the situation.

Drea D. 
Rating:
5.0

This drop off location was recommended to us and we would recommend it to someone else.

stweven T. 
Rating:
5.0

Great customer service

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Truck smelled like to much smoke inside. Truck should of been clean inside better. And the truck ran really hard driving.

ANTOINETTE H. 
Rating:
3.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

It was perfect the way it was. The young lady behind the counter was very helpful.

christian V. 
Rating:
4.0

Super easy to check in-and-out. Very friendly staff. Over all very satisfied with my interactions

ANNA H. 
Rating:
5.0

Customer did not leave a comment.

Zackery S. 
Rating:
5.0

Everything is good

OLLIE M. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Very welcoming and helpful staff.

CHRISTIAN V. 
Rating:
3.0

Customer did not leave a comment.

NICHOLEL E. 
Rating:
2.0

Customer Service at the location was awful and their was drink residue spilled in the vehicle.

KRISTY B. 
Rating:
5.0

Thanks

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

Shad C. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

They were really good. So good that I have another U-haul reservation with them on the 5th of Sept

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Toi B. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA T. 
Rating:
5.0

Very friendly and even assisted with parking the return.

SHANNON L. 
Rating:
5.0

The windshield wipers needed to be replaced along time ago. They were totally useless in the rain we encountered. I told the guy at our drop off location they needed to be replaced.

TAMMY M. 
No reviews have been submitted for this location.

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