Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I hated having to send my license information over the Internet. It’s completely unsafe. I have never given out that info online and in order to get this rental I had to do it. Complete garbage.
I like decker Dr store the guy was real help full in all ? At time of return
I had one pick up location and then when I arrived to the location Uhaul had changed my location which is very upsetting.!
Miss Jennifer extremely friendly thank you very much
Very friendly staff. Excellent customer service.
The person who rent it to us was very pleased and nice.
They were very friendly and helpful.
Alex is so helpful and nice.
Very polite staff.positive experience!
The trailer wheel hubs were very rusty, the trailer actually had damage on front end that was not in photo check in. The guy didn't make sure we had the right connections for electrical.
Better customer relationship skills
The service was excellent. Was treated with a smile just continue doing a good job in day and day out. Continue treating everybody with respect just like we were treated.
If your trailer is not adapted for 7 prong, then the rental should come with an adapter free of charge. Not only does the customer have to pay for the trailer rental, they also have to spend another$40 to purchase an adapter before even being able to tow the trailer off the lot. Or even charge a deposit, or rental fee for use of an adapter, then if the customer doesn't return it, then charge full fee for the adapter.
I was way overcharged, the office smelled of stale smoke. I was charged for 2 Dolly’s when I only rented 1! They put one in the uhaul and one was in there we made sure not to touch as it was zip tied and remained that way so they knew we didn’t use it! I only had the uhaul for 1 and a half days. So I should of been charged for 2 days but yet I was charged for 3.
Gentleman at the front desk was very fast and thorough. Answered all questions I had with ease.
Jennifer & Louis were super nice and helpful. We liked them a lot.
Great customer service always
Nothing at all!
Better communication
Very Efficient and Courteous Very well kept premise
The rep, was awesome..Very patient when computer was giving issue and attentive to my needs.. Thank you for such great customer service
OMG, I just Love Jennifer's sales savvy. She is the real MVP. 100 percent 1st class customer service not just to myself but other customers that came through while I was waiting. My stress was relieved. Louis also does a fantastic job with assisting or getting you to where you need to be. Beautiful teamwork, Dynamic Duo.
Nothing. It was a good experience and the representative was very nice and professional.
Everything was GREAT!
Came to drop off truck after hours. Just parked vehicle and dropped key through door.
Baytown Self Storage rocks! I've used them for oth storage and U-Haul rental. Every time I'm impressed at how well they treat me here. When I've been forced to use another location (due to truck size needed) I've not been as happy with the service elsewhere.
This was the secondary site because the location I chose did not have the equipment I requested. The second location did not have the moving pads and wanted me to go to a third site to get them. Improvements could be made by U-haul actually making sure that the sites have what is requested in its entirety. The staff was helpful and friendly.
Excellent customer service. Thank you for the good experience
Very friendly guys
I reserved a 5x9 "utility trailer with ramp" from U-haul.com. That was a total fail. Equipment was "unavailable", "someone should have called you" This was a more expensive/poor alternative. Not the 2nd renting station's fault; a U-Haul system fault. Will avoid U-Haul in the future.
The lobby smelled like cigarettes and air freshener.
The location was closed when I dropped off the vehicle, I checked it in online
This was not the location we initially chose for our pick up, but they were still helpful.
They did not know how to hook up the trailer, nor offered. I am a single woman and had to ask for help. They also did not initially write the contract per my reservation request. I had to call into UHaul twice and wait on hold for over 1 hour total to get the drop off location resolved.
It was very easy and the staff was very nice!
awsome
The truck was ready on time, and the cashier was helpful.
The people at location are fast and courteous.
The price of the trailer was double the amount. It was $147 to rent the same trailer for 5 days and make the trip from FL to TX. It was $297 to make the same trip from TX back to FL with the same trailer a month later. Why would the cost double in just a month. Price gouging on people affected by the hurricanes? Will not rent from Uhaul again. I used to rent from uhual all the time.
Nothing they were awesome. I use them all the tine i need them.
Most helpful and great personnel in site to help. Very friendly and helpful
MS JENNIFER WAS WONDERFUL! VERY ATTENTIVE AND PROFESSIONAL! EVEN WHEN ENCOUNTERING A RUDE CUSTOMER SHE MAINTAINED HER PROFESSIONALISM! I forgot the young man's name but he was TOTALLY AWESOME! Even after I popped his hand??????! I will DEFINITELY use this Center again and recommend them to friends and family!!!!! THANK YOU SOOO MUCH
The price just a little bit cheaper it could you maybe $10 cheaper
The brake light was out upon rental
SHOULD ALWAYS GREET CUSTOMERS WHEN WALK IN....
The staff at this location were amazing such a great help what I needed the most from today . A breath of fresh air in what seems the most stressful of times . Gentlemen very helpful and even said they could help me with future rentals I will be coming back to them any time I need a
Professional and courteous. Went the extra mile by waiting for me after closing because I was stuck in traffic. Emergency rental.
Went to pick my uhaul up, the place was out. Apparently my pick up location was changed and I was never told. Went to the new location, they were also out. Finally got my uhaul after going to 3 separate locations. Even with a reservation.
No problems
I had no complaints, so I wouldn't change a thing. The staff was friendly and courteous, even remaining on the phone with me to get me to the correct location. No, I wouldn't change a thing.
When i walked in i thought no was there just saw a child under the age of 4 running around almost naked and ask if where his parents were and we kept opening the so the door would buzz and finally after 10 minutes the child called his father whom was sitting in front of the office facing the tv with the headphones on completely asleep! He woke up and I felt that wasnt very appropriate. If your running a business keep yourself busy!
Slow as a sloth, just like zootopia!
Too high of a cost, but when you are in a bind you have to pay it!
Truck was usable but could used a sprucing up . Windows were filthy . interior lights or not operating .
Continue to provide great customer service.
Wrong move to address was on rental agreement. It should have been listed as: 12502 Seattle Slew Dr Apt 902, Houston, TX 77065. Change of equipment was not updated on rental agreement. Assure that when an equipment change is made that the equipment number be updated on the rental agreement. Location was helpfulhen hooking up equipment.
I love the people who are still going strong
