Customer Reviews for Baytown Self Storage Center
(U-Haul Neighborhood Dealer)

335 reviews

4500 Decker Dr Ste B   Baytown, TX 77520

(832) 514-6567

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(832) 514-6567

4500 Decker Dr Ste B
Baytown, TX 77520

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Misty H. 
Rating:
4.0

Customer did not leave a comment.

Isabel S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Everything was fine, my experiences were great, the service and the customer service representative treated me and my son respectfully and assisted us with everything I needed in a timely manner from truck rental to storage.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
5.0

Customer did not leave a comment.

Patsy L. 
Rating:
1.0

hello, good evening, how is it possible if I talk to customer service and ask him if it takes me 3 more hours to deliver the truck and he tells me that he will not see an extra charge, they will deduct 250 dollars from my account for 3 hoursssssss you guys are crazy???? that's a scam that's theft of my money they'll give me the money back or let's see how we're going to end up!!!!!!

Alvaro A. 
Rating:
5.0

Best Uhaul experience I ever had

JEROME S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Gentleman at the front who helped me get uhaul and storage unit was very helpfull and nice.

JVONI O. 
Rating:
5.0

Excellent service from all. Would gladly do business here again and recommend to others. My thank to all involved.

LEON R. 
Rating:
5.0

Customer did not leave a comment.

MERRILL B. 
Rating:
5.0

The gentleman that helped me was awesome. Very nice and explained things great.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE H. 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

Veloney C. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE C. 
Rating:
4.0

This was a designated one way truck, reasonable to assume for "long hauls", yet it did not have cruise control??!! This was first time I've ever rented a small moving truck, so didn't know to look for that feature when choosing. In the future I will NOT rent any trucks from any company that do not have cruise control. Truck cab smelled like cigarette smoke and body odor, had to Febreze the cab 3 times, yet it still smelled. Also, windshield and side windows were dirty, had to clean them before the trip.

JACK F. 
Rating:
5.0

Customer did not leave a comment.

Chantz A. 
Rating:
3.0

Was there early before opening to insure on time turn in. Had to use app for check in after waiting 30 minutes

TYLER P. 
Rating:
2.0

We were told we had until 2 pm to return the truck, get here before 2, get charged an extra day instead of honoring what uhaul told us.

Heath N. 
Rating:
5.0

Great service

EDWIN M. 
Rating:
5.0

Customer did not leave a comment.

ZECCHAUS M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Jennifer the desk agent was very friendly and knowledgeable.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

Eric E. 
Rating:
4.0

U-haul corporate needs to ensure that their systems work on saturdays.

NELSON P M. 
Rating:
5.0

Customer did not leave a comment.

JOANN W. 
Rating:
5.0

Lewis was great and the other gentleman that checked us in. We use no one, but Uhaul when we need equipment. They were fair and went above and beyond. Will definitely recommend and use again.

PERRY M. 
Rating:
4.0

Customer service was very good. Truck was not in good condition. Very slow to drive and it was dirty from drive side. Back trailer was clean. Thanks!!

RANJANA K. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

KISHA J. 
Rating:
4.0

The person working was more worried about the phone conversation he was having (planning his night), than he was helping me.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN Z. 
Rating:
5.0

Customer did not leave a comment.

dawn P. 
Rating:
3.0

Truck provided was dirty from the outside. It also had a dent & scratches in the front compared to the other trucks available, that were clean and undamaged.

Dixy C. 
Rating:
3.0

Only if they had better choices. The 15' truck had no fuel in it, the knobs were broken you couldn't adjust air, etc. , missing knobs...

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

russell M. 
Rating:
5.0

Customer did not leave a comment.

Decorrey H. 
Rating:
4.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

NYGALA W. 
Rating:
5.0

Customer did not leave a comment.

Antionette H. 
Rating:
5.0

Customer did not leave a comment.

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
4.0

I hated having to send my license information over the Internet. It's completely unsafe. I have never given out that info online and in order to get this rental I had to do it. Complete garbage.

Nelson M. 
Rating:
5.0

I like decker Dr store the guy was real help full in all ? At time of return

JOSHUA J. 
Rating:
4.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

josselyn C. 
Rating:
1.0

I had one pick up location and then when I arrived to the location Uhaul had changed my location which is very upsetting.!

Angie A. 
Rating:
5.0

Miss Jennifer extremely friendly thank you very much

Adwar D. 
Rating:
5.0

Customer did not leave a comment.

Bryon B. 
Rating:
5.0

Customer did not leave a comment.

Lashanika C. 
Rating:
5.0

Very friendly staff. Excellent customer service.

Lashunda M. 
Rating:
5.0

The person who rent it to us was very pleased and nice.

Roberto P. 
Rating:
5.0

They were very friendly and helpful.

William W. 
Rating:
5.0

Alex is so helpful and nice.

LaToya G. 
Rating:
5.0

Very polite staff.positive experience!

Nathan T. 
Rating:
4.0

The trailer wheel hubs were very rusty, the trailer actually had damage on front end that was not in photo check in. The guy didn't make sure we had the right connections for electrical.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
3.0

Better customer relationship skills

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Karyn A. 
Rating:
5.0

The service was excellent. Was treated with a smile just continue doing a good job in day and day out. Continue treating everybody with respect just like we were treated.

Rafael D. 
Rating:
5.0

If your trailer is not adapted for 7 prong, then the rental should come with an adapter free of charge. Not only does the customer have to pay for the trailer rental, they also have to spend another$40 to purchase an adapter before even being able to tow the trailer off the lot. Or even charge a deposit, or rental fee for use of an adapter, then if the customer doesn't return it, then charge full fee for the adapter.

roshun F. 
Rating:
5.0

Customer did not leave a comment.

halie N. 
Rating:
4.0

Customer did not leave a comment.

silvia M. 
Rating:
5.0

Customer did not leave a comment.

Merrill B. 
Rating:
1.0

I was way overcharged, the office smelled of stale smoke. I was charged for 2 Dolly's when I only rented 1! They put one in the uhaul and one was in there we made sure not to touch as it was zip tied and remained that way so they knew we didn't use it! I only had the uhaul for 1 and a half days. So I should of been charged for 2 days but yet I was charged for 3.

Makaila G. 
Rating:
5.0

Gentleman at the front desk was very fast and thorough. Answered all questions I had with ease.

Alejandro V. 
Rating:
5.0

Jennifer & Louis were super nice and helpful. We liked them a lot.

Esther M. 
Rating:
5.0

Great customer service always

Jazmin T. 
Rating:
5.0

Nothing at all!

destiny C. 
Rating:
5.0

Better communication

Alicia J. 
Rating:
5.0

Very Efficient and Courteous Very well kept premise

Dianna M. 
Rating:
5.0

Customer did not leave a comment.

Ana G. 
Rating:
5.0

The rep, was awesome..Very patient when computer was giving issue and attentive to my needs.. Thank you for such great customer service

Tonya P. 
Rating:
5.0

Customer did not leave a comment.

Beverly E. 
Rating:
5.0

Customer did not leave a comment.

Emma Lee H. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Customer did not leave a comment.

Sherri T. 
Rating:
5.0

OMG, I just Love Jennifer's sales savvy. She is the real MVP. 100 percent 1st class customer service not just to myself but other customers that came through while I was waiting. My stress was relieved. Louis also does a fantastic job with assisting or getting you to where you need to be. Beautiful teamwork, Dynamic Duo.

Lenora W. 
Rating:
5.0

Customer did not leave a comment.

Tonia J. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
4.0

Nothing. It was a good experience and the representative was very nice and professional.

Milangela E. 
Rating:
5.0

Everything was GREAT!

Lesly R. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Came to drop off truck after hours. Just parked vehicle and dropped key through door.

Purnima B. 
Rating:
5.0

Customer did not leave a comment.

cindy W. 
Rating:
5.0

Baytown Self Storage rocks! I've used them for oth storage and U-Haul rental. Every time I'm impressed at how well they treat me here. When I've been forced to use another location (due to truck size needed) I've not been as happy with the service elsewhere.

Suzette T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
3.0

This was the secondary site because the location I chose did not have the equipment I requested. The second location did not have the moving pads and wanted me to go to a third site to get them. Improvements could be made by U-haul actually making sure that the sites have what is requested in its entirety. The staff was helpful and friendly.

Stacy L. 
Rating:
4.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Excellent customer service. Thank you for the good experience

David E. 
Rating:
3.0

Customer did not leave a comment.

Wade M. 
Rating:
5.0

Very friendly guys

Juan T. 
Rating:
3.0

Customer did not leave a comment.

Josh N. 
Rating:
5.0

I reserved a 5x9 "utility trailer with ramp" from U-haul.com. That was a total fail. Equipment was "unavailable", "someone should have called you" This was a more expensive/poor alternative. Not the 2nd renting station's fault; a U-Haul system fault. Will avoid U-Haul in the future.

Graydon C. 
No reviews have been submitted for this location.

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