Customer Reviews for Beamsville Buzbys
(U-Haul Neighborhood Dealer)

Rating:

1.0

Staff were not trained on the rental process and the male Was very rude I have used this location many times but after this experience I will not be returning

Rating:

3.0

It was a convenient pick up location. My only issue was that the 10 ft truck that I had reserved was not there at pick-up but they honoured the same price for a 20 ft truck that was there.

Rating:

4.0

When I got into the vehicle, I noticed that there was barely any gas in it.And there was juice spills all over the console and floor. I then went home, parked it in my driveway and went to go open the backtail. Gate, when I noticed that there was a lock on it. So I called the location that I got it from and the lady sent to me.I don't know what the lock code is... so I struggled trying different words that may match up to get that lock unlocked, considering I was already paying for a rental that I was not using. So my girlfriend called into you hall. Regional manager and he helped us out and got the lock opened. Keep in mind that the vehicle ran very, very rough, bringing it to my home. And after I loaded it up, fully and went to go start it up, it would not start. And I had to play around with it for about fifteen minutes before it actually started. Then, I got to my location, emptied out all of the cargo and went to go start it up again and the same thing happened. This definitely was something that I did not expect from a vehicle that only had seventy seven hundred miles on it.

Rating:

3.0

Difficulty parking 26 ft truck. Also the mileage was overcharged because they calculated it in miles instead of kilometres. I had to call UHaul to resolve—which was extra time and hassle on my part. The man I spoke with at UHaul (Jacob) was very helpful.

Rating:

3.0

Firstly, I needed a 10' Truck in Smithville Ontario, whereI live and where the furniture I was moving was stored and moving to Grimsby. I was advised that I could only pick up elsewhere - option for Beamsville. Busby's attendant was very efficient. I was surprized at the lack of any printed documents given. however, after the busy day of moving, I discovered that the receipt and agreement documentrs were sent to my email.. This is not at all business-like or conveinent for the Renter to read and understand the transaction just made, before taking off with the vehicle. The contract, receipt for payment and detailed instructions for operation of the vehicle should be provided in a printed form prior to taking vehicle possession . As it was, I declined the CDW whilst showing my own CAA Insurance document. So just nowseeing my receipt showings a charge of $16.