Just noted the trailer needed swept out.KEN M.
Customer Reviews for Beaufort Self Storage
(U-Haul Neighborhood Dealer)
Port Royal, SC 29935
Services at this Location:
- Mon-Tue: 9 am - 5 pm
- Wed: 9 am - 12 pm
- Thur-Fri: 9 am - 5 pm
- Sat-Sun: 9 am - 12 pm
Special Operating Hours
- 11/25/2021: 8:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues...no problems with process...what's to improve?Kenneth B.
William was VERY informative, helpful and found me an alternative drop-off location that was worth $80 to me. Excellent!!Jeffery G.
Customer did not leave a comment.Rachel T.
Customer did not leave a comment.Michael C.
William and John were both soo friendly and helpful. I would highly recommend this facility for both U-Haul and storage. One of the only storage facility's to have a clean environment and very helpful staff that understand every need you may have and gladly help you through it. If I ever need storage or truck rental services, Beaufort Self Storage would be the only place I would use! Soo grateful to have met them. Randall RewertsRandall R. | Overall Experience
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Mark H.
Parking a premiumRon M.
I received a text and a call from U-Haul that changed my pickup location to Beaufort Self Storage. This location was close to me and I felt that William/Beaufort Self Storage was very welcoming, helpful and effective. My experience at Beaufort Self Storage was much better than my previous experiences at Kobuch Fireworks U-Haul. William also had the dish pack we needed when we ran out during packing. Thank you, William!Mark G.
Excellent associate on-site.JONATHAN C.
Glad the owner called to change reservation time due to not being open until 9 versus a scheduled pickup of 8Phil K.
Always great service. John the owner is a great person to deal with and William is a person I would hire and trust with my own business. Great team and the reason I come and always do business with these guysBARDO A.
I had no issues.Kenneth B.
The person who received the trailer was very friendly and personable. Though he was extremely busy he was very friendly and helpful. I cannot offer any improvements at this time.Louis P.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Emmie N.
Wonderful customer service. John was amazing. Very knowledgeable and thorough in answering any of my questions. Everything was ready when I came to pick up the truck, very convenient and smooth. Quick turn around as well for forgotten keys, called me first thing in the morning. I definitely highly recommend this u haul.Guadalupe S.
Outstanding service as usual.John S.
Customer did not leave a comment.Leevon S.
Incredible staff and very accommodating. I am very happy with this facility. This will be my go-to business for moving and storage. Nice to know they are always there and ready to support.William H. | Overall Experience
John (the owner) and William (site manager) were both very helpful and supportive. We rented a unit from them and will be using them in the future for trailer rentals. - JohnJohn H.
Customer did not leave a comment.Reginald D.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.Valerie C.
Tight turn right needed at entrance and it should be better marked.Brett B.
Customer did not leave a comment.Chad L.
Loved it.Julio B.
The Gentleman was nice, courteous well knowledgeable on the truck and packing of the truck. He made this experience more tolerable I really appreciate him.Susan P.
For me nothing!Richard S.
Excellent service as usualMARTIN P.
Customer did not leave a comment.Frederic H.
Awesome customer service and easy worry free rental. This location is especially proud to be a U-Haul dealer. When you walk in the atmosphere feels comfortable and professional with cool U-Haul memorabilia. The gentleman helping me was knowledgeable, kind, and had me in and out quickly. This is by far the best U-Haul dealer location in Beaufort, SC by a long shot.Aleczander F.
Customer did not leave a comment.Joseph M. | Overall Experience
I was charged a late fee when returning the Trailor which I am disputing on my AMEX card. I had to take the Trailor to 3 locations on Saturday in order to return it. The return site was shown as a city in Tennessee vs Waynesville NC which is on my contract. UHaul on line software and customer service is terrible. I will never use UHaul again. Thank you. David HeadDAVID H.
Nothing! Your service is outstanding and go beyond helping customers For us you are life savers from â€œall my sons movers â€œ who did not complete our pack up and moveMARTIN P.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Debra S.
Customer did not leave a comment.Andrew R.
William is an outstanding U-Haul Manager and helped me put a trailer on hitch. I have gone here twice and it is the best one around.NANCY N.
Very nice people, very small equipment yard, difficult to maneuver.Wayne S.
Customer did not leave a comment.Peter G.
Great professional staff.John S.
Friendly service and always goes above and beyond to service its customers. I always recommend this group to everyone that needs a rent a trailer or truckBARDO A.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Jeff I.
Excellent serviceKevin K.
John and William are examples of true professionals. I don't go anywhere else for my needs. Always awesome!!Hank Y.
Busy location and not a great place to drive in an drop off. I left trailer where I could as that was an issue. Will also say your customer service team failed miserably. 55 minutes to talk to a customer service representative. Then they said they needed to talk to traffic and would be right back. I guess someone else from traffic came on and she hung up on me without giving me a resolution. Very disappointed and I would expect better. Drove around 2 hours looking for a uhaul trailer drop off but any place I could get hold of didn't help or answer phone and said they do not accept trailers. These type requirements need to be shown on website.ðŸ˜¡Bill H.
Customer did not leave a comment.Cherish E.
I was over charged on the mileage. I was charge for 97 miles went I only drove about 25 miles. They said they would correct it but I did not receive a corrected receipt. what going onFaye P.
all good...just a bit hard to get in and out. great help.William and S.
1 Hour + drive to pick up the trailer. Why can't they be located in Bluffton or Hilton Head? It seems only trucks are in Bluffton.David P.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Laura R.
Beaufort Self Storage was a very convenient location in Port Royal. William was very helpful, knowledgeable about the facility ,efficient and accommodating to us. We would recommend this facility.Laura J. | Overall Experience
Customer did not leave a comment.Brian K.
Customer did not leave a comment.Claudia H.
The manager of this facility was extremely rude during the drop off. He kept arguing loudly that we had to call before drop off, that we needed to show him the paper contract, and that the contract stated we can't just drop off the trailer without notifying him before. We completed every detail online with Uhaul so there was no paper contract. He demanded we show him our Uhaul email because he insisted that it would say that we had to call before drop off. We did show him and it did not say that. He was the most unpleasant person to work with in any capacity of rental.Frederick K.
Strong odor in trailer. It was a cleaner smell. My pillows have this same odor from being enclosed within the trailer. It may be sort or deodorizer. Not sure.Gary C.
Most of the equipment parking area isn't visible from the street so it's an adventure getting in and positioned to drop off equipment. Manager came out to unhook the trailer so I never saw the office.Scott B.
Customer did not leave a comment.Lisa T.
Customer did not leave a comment.ROY W.
Customer did not leave a comment.Abigail T.
Very customer oriented.Patrick M.
Very little room for equipment storage. Entrance to storage yard was hard to find. Should be better markedROBERT R.
Your problem solvers changed my reservation to a uhaul dealer that no longer exists. Your call center is virtually unusable as it kept connecting me to the wrong people after interminable wait times and then cut me off. Basically you guys are the worst ever.ERIC W.
Everything went smoothly, friendly and professionally. Thanks, we got the job done painlessly.TED M.
Customer did not leave a comment.mariel M.
I have been a customer multiple time in the past few years and the staff has always been absolutely wonderful and helpful. Always clean areas and wonderful people!Kathryn M. | Overall Experience
Nothing - the gentleman who assisted us at Port Royal was incredible.Bryan B.
Customer did not leave a comment.Jack L.
Fast and friendly service.Daniel T.
Customer did not leave a comment.Andrew C.
No. William was. AWESOMERANDOLPH B.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.Jeffrey S.
William did a great job of making sure the trailer was properly connected, great instructions.William R.
Customer did not leave a comment.LEE S.
outstanding service as usual.John S.
Manager was very helpful. A credit to your company. Couldn't have been better to deal with.LARRY W.
Customer did not leave a comment.alex M.
No attendant, the office was closed so we used the app to drop off. Very difficult to park the truck.RICHARD C.
Great service. Especially for a Saturday. Will use againSteve D.
Customer did not leave a comment.Charles B.
Outstanding service ThanksJohn S.
Very tight. Impossible to turn around. The gentleman who checked me in was extremely helpful, but it was after closing so i am lucky he was there, because the return portion of the app expected me to be somewhere else.Mark K.
Great service and friendly service is why I always drive a bit further and always recommend this locationBARDO A.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Buddy P.
Customer did not leave a comment.Nigel S.
Nothing NeededNigel S.
Best uhaul locatuon ive worked with. Owner is very friendly.Sherlok H.
Customer did not leave a comment.colton S.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Bruce D.
Improve? Nothing bad happened so there was nothing to improve upon. The staff was helpful and competent. Could not ask for betterDavid S.
Blinkers (only) checked as we pulled out. Thought we were good to go. Drove home in the dark during a thunderstorm with NO working TAIL LIGHTS!! Big rigs rushing up on me and I didn't realize why until I stopped for gas. Damn...Patrick K.
Great customer service! They were easy to work with And they were very understanding and helpful.KIMBERLY V.
Customer did not leave a comment.margaret N.
The 1st month free that was offered online was not honored . Had I known it wouldn’t be I would have definitely booked my storage at a facility that honored the promotion with the uhaul partnershipNatasha C. | Reservation
I am so glad that I chose this storage facility! It was quick, easy the gentleman who helped me was fabulous. The price isn’t too shabby either. I’ll highly recommend them to anyone.KELLY H. | First Impressions
The facility was very neat and the clerk was awesome. He walked me to my storage unit and explaines somethings and then we completed the paperwork.MIOSHI G. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!