Customer Reviews for Becker Finch
(U-Haul Neighborhood Dealer)

423 reviews

5739 Finch Ave E   Scarborough, ON M1B2G5
(at Baldoon rd google maps is incorrect)

(416) 321-8305

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(416) 321-8305

5739 Finch Ave E
Scarborough, ON M1B2G5
(at Baldoon rd google maps is incorrect)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

roxane M. 
Rating:
5.0

Great people and very helpful

Raviranjan P. 
Rating:
3.0

No boxes were available save 2 small boxes, the clerk who created the work order was efficient and able to help when the Uhaul app wouldn't work.

michael H. 
Rating:
5.0

Customer did not leave a comment.

denis R. 
Rating:
4.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Anil A. 
Rating:
5.0

Customer did not leave a comment.

Ved P. 
Rating:
5.0

Customer did not leave a comment.

SHARANGAN V. 
Rating:
5.0

Customer did not leave a comment.

LAMARR R. 
Rating:
5.0

Customer did not leave a comment.

nirojan R. 
Rating:
3.0

Customer did not leave a comment.

SHAN H. 
Rating:
5.0

Customer did not leave a comment.

Raviranjan P. 
Rating:
5.0

Customer did not leave a comment.

JIARUI C. 
Rating:
5.0

Just have the equipment ready

BLACK L. 
Rating:
3.0

Customer did not leave a comment.

Marc H. 
Rating:
3.0

Scheduled to pick up at 7 am, but Mobile pick up didn't work, had to come back 1 hour later for in store pick up. Staff at location is professional. I wanted the 15', at some point during reservation I was downgraded to 10', didn't even notice. Next time I'll take screenshots. U-Haul needs competition

RAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

THANGAVELU S. 
Rating:
5.0

Customer did not leave a comment.

Kayla M. 
Rating:
5.0

Customer did not leave a comment.

untung T. 
Rating:
5.0

Customer did not leave a comment.

Rasheed S. 
Rating:
5.0

Customer did not leave a comment.

KHAN P. 
Rating:
5.0

The truck I received wasn't clean it wasn't sanitize steering wheel was very sticky the flooring was dirty the cleanest part of the truck was the cargo section. Make sure the the driver section is properly cleaned

CARLANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

The rental van is dirty. We just had to wipe down the entire seating and dashboard area but otherwise our experience was great. It was a reasonable rental price as well. Thank you!

JOHNGREGORYPALOM A. 
Rating:
1.0

This was my first time with a U-Haul rental. I was not explained anything so I was not fully aware of fees such as gas charges. I was not notified of cleanliness which the vehicle clearly was not. The old paperwork from the previous rental was still present. Considering that covid19 is still very much present, the likelihood that this vehicle was not wiped down is concerning. I did not have a pleasant experience with my first U-haul rental

Newton L. 
Rating:
4.0

Customer did not leave a comment.

Nitin T. 
Rating:
4.0

Customer did not leave a comment.

kesang D. 
Rating:
5.0

Customer did not leave a comment.

RAJKUMAR S. 
Rating:
5.0

Good service on booking truck and people are friendly at the store. Recommended.

NIKOLAY D. 
Rating:
5.0

Good service.

NAPOLEONH D. 
Rating:
5.0

Customer did not leave a comment.

Patrick Y. 
Rating:
4.0

Customer did not leave a comment.

Mohammad Hamad I. 
Rating:
5.0

Customer did not leave a comment.

SANDRAA L. 
Rating:
5.0

Customer did not leave a comment.

Sivanesan K. 
Rating:
5.0

Customer did not leave a comment.

EDWIN U. 
Rating:
5.0

Car was dirty Busy location Mistakes happened and now i am being penalized for it. Overall the location is convenient

LATISHA T. 
Rating:
5.0

Customer did not leave a comment.

teresa S. 
Rating:
3.0

Customer did not leave a comment.

Stanley E. 
Rating:
5.0

Your mileage charges are misleading. Online it said that's it's for $.89 per km nothing was mentioned that if a customer was picking up a vehicle with a US plates in it that you'll be charged in Miles which is a different rate. That's what happened to the charges I incurred. Never was explained to be either when Inpicked up the truck yesterday. Just autopsied when I received my final bill online. Please be transparent. Plus the truck was so dirty, I have to hosed it before I can load my belongings. Thank you.

Arwyn D. 
Rating:
5.0

Great customer service will make this my uhaul rental place

Hardave D. 
Rating:
5.0

Customer did not leave a comment.

LU D. 
Rating:
5.0

Nice service

elangeethan P. 
Rating:
5.0

Customer did not leave a comment.

Jatinder pal S. 
Rating:
3.0

The Vehicle parking break did not work

Jamaar M. 
Rating:
4.0

Service was fine. Thank you

Naresh P. 
Rating:
5.0

Customer did not leave a comment.

Hardave D. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
4.0

Customer did not leave a comment.

Satgururajah T. 
Rating:
4.0

Customer did not leave a comment.

MOHDQAYUM G. 
Rating:
3.0

I booked 15 foot & also received confirmation call before pick up...once i was there 15 ft truck was given to someone despite confirmation...not happy

Arif S. 
Rating:
5.0

Customer did not leave a comment.

Anirude K. 
Rating:
3.0

Customer did not leave a comment.

Rae Aldrich D. 
Rating:
4.0

Have a cleaner standard (I.e. periodic routine wipe down), rental trucks should come with tie-down ropes. If truck has been sitting too long, battery may be weak to start the engine.

Kin F Y. 
Rating:
3.0

The sign up and pick up was seamless. But the vehicle seems unclean, it was a bit snowy and wipers were scratching the windshield as there was no rubber left in the wiper blades. It was tricky to drive with a dirty windshield. If the vehicles can be maintained well, this will be a good location for all UHaulers.

Francis J. 
Rating:
1.0

The people who worked there did not explain anything. On top of the they were taking customers even if we're first. They made us wait to get the truck. When we returned the truck the lady told us we didn't put enough gas . I showed her the picture of what was inside the truck. Honestly, most unprofessional place ever. Never coming back.

supan C. 
Rating:
5.0

Customer did not leave a comment.

Chinedu N. 
Rating:
5.0

Customer did not leave a comment.

Hamdan A. 
Rating:
5.0

Power charge for navigation not working.

Kumar V. 
Rating:
1.0

Customer did not leave a comment.

Marva M. 
Rating:
5.0

Customer did not leave a comment.

JIJI V. 
Rating:
5.0

Very friendly,easy to deal with and nice people! Would definitely recommend this location to my friends!!

melvin A. 
Rating:
1.0

Customer did not leave a comment.

ZHIWU Y. 
Rating:
5.0

The mirror need to be lubricated

Dwight C. 
Rating:
4.0

Make it obvious that you can rent it for the full 24 hours for the daily rate

Mohammed K. 
Rating:
1.0

Have the truck ready for the pick up time with all the dollys that the customer paoid for. Ensure that the vehicle is clean and nothing is broken. Ensure that the keys given are not faulty - make sure that the key will not break in the keyhole in the door. Ensure that the right code for the truck is sent to your office - roadside assistance was delayed due the the wrong code being sent. Inform customer about extra charges. Be more friendly, professional and helpful.

KRISTINRUTH L. 
Rating:
1.0

Worst experience with uhaul store... very disappointed

Niraj P. 
Rating:
5.0

Customer did not leave a comment.

Amritpal S. 
Rating:
2.0

Customer did not leave a comment.

KALAPI P. 
Rating:
4.0

Customer did not leave a comment.

Vijayakanthan Y. 
Rating:
1.0

Customer did not leave a comment.

Maverick H. 
Rating:
3.0

Better rate

Chenthooran J. 
Rating:
3.0

-clean

THAVANESAN S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Manokaran T. 
Rating:
5.0

Everything is good

PIRAPAHARAN M. 
Rating:
3.0

At location, service was good, but at the same location i called them and asked about a u-haul. They said there is no availability for today and tomorrow, and they cut the call. Poor customer service on phone call. When I search online at the same time same location. I was wondering that I easily reserve a cargo van for this location.

Aagiapal K. 
Rating:
1.0

My overall experience was horrible. I will never rent from this company again.

giovanni P. 
Rating:
5.0

Customer did not leave a comment.

rohan S. 
Rating:
5.0

Customer did not leave a comment.

Jaytheepan S. 
Rating:
1.0

I was charged the SafeMove fee by he convenience store clerk when he made me redo the entire check in process in person (seen on my email receipt after I returned the Truck) when I had clearly declined this option when I completed my Express check-in online.

Shirish P. 
Rating:
5.0

The process was very quick and the clerk was very friendly. I would definitely use this location again.

Laureen K. 
Rating:
1.0

Bad customer service. The truck was dirty. Very rude. Lying about the gas. Very very very disappointed. No more this location.

Masoud A. 
Rating:
3.0

Customer did not leave a comment.

untung T. 
Rating:
5.0

Customer did not leave a comment.

Loganathan K. 
Rating:
4.0

Customer did not leave a comment.

KATIE M. 
Rating:
3.0

Have equipment clean and sanitized before the next customer pick-up.

Avis T. 
Rating:
5.0

Customer did not leave a comment.

vivekson K. 
Rating:
5.0

They were very helpful as the original location pick up didn't have any more trucks. Annoyed the first location - Pick Up Location: Emergency Hub 380 Finchdene Sq Unit 5 Scarborough, ON M1X1C9 Did not call me to tell me the truck was not back. I would give Emergency Hub Zero stars

louis H. 
Rating:
2.0

Communicate with a customer if trucks are not available.

Ildar K. 
Rating:
1.0

The person managing the store was very rude and incompetent. The gas was filled to the Max the pump automatically stopped making sure it was filled to the top and the man said that we should have put 20 dollars of gas. Worst customer service experience I've ever had at any store or business.

Jayeshkumar P. 
Rating:
1.0

Extremely poor service from this particular location. This is a convenience location and when I went back to give the keys and asked for a receipt the lady said no receipt you will receive in email and than than she sneaked in cleaning and exaggerated milage which was not correct. I will not recomend this location. they brining bad name to Uhaul

NOUMAN K. 
Rating:
4.0

Faster service

Maya S. 
Rating:
4.0

Customer did not leave a comment.

Joel Sam J. 
Rating:
5.0

None

Andre S. 
Rating:
5.0

Customer did not leave a comment.

VALEPURAM G. 
Rating:
4.0

Keep up with above average customer service both in person and on the telephone,

JOVENCIOB R. 
Rating:
5.0

Customer did not leave a comment.

shasibavan V. 
Rating:
4.0

I rented a van for moving. It was in really excellent condition. I am really happy with the vehicle and rental process. Staffs were friendly and nice.

Jain D. 
Rating:
2.0

-truck needs to be cleaned , not just the floor but the steering wheel, seats, controls, etc as they were filthy. They need to be cleaned with alohocol as well. -truck mechanical maintainance does not appear to be safe; was making a lot of ending noise as well transmission was not shifting properly. -back door padlock key was not provided.

THAVANESAN S. 
Rating:
5.0

Customer did not leave a comment.

SOORAJ R. 
No reviews have been submitted for this location.

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