Rented a uhaul from beds and beds a few times now and they have always been super helpful. Helps you hitch things up and gives you a heads up confirming they do have the uhaul or not before you come.Paul W.
Customer Reviews for Beds & Beds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpfulWilliam D.
Customer did not leave a comment.Holly N.
The â€œconvenienceâ€ of picking up this truck at whatever time I chose was competent eclipsed by the actual debacle ok picking up the truck. The amount of steps which were in no way listed out to understand the amount of time it would take took an obscene amount of time-and all stores were completed by me. Not an employee which should in fact create a discount because it spent cost you any money. Not a discount that I could see in my final bill. Also, the trucks being parked in the rear of this location. And the key pick up abs drop off in the front was extremely inconvenient.Kristin J.
Customer did not leave a comment.KENT A.
The mobile pick up wouldn't work so I went in the store.. It took a while for me to finally get the truck. Then I was charged a cleaning fee.. even though we swept out the truck.shannon V.
Customer did not leave a comment.Ray S.
Average rating is not the fault of this location, but rather entire rental process. Requested U-haul 5x8 trailer pickup in Madison, SD. The day before received call that it wasn't available there and I'd need to drive an hour south to Sioux Falls. Reluctantly accepted, because what else could I do so close to move date? Went to location they texted me when the switch was made and was told it wasn't there and that I'd have to drive across town to another location, Beds & Beds, to pick it up. Service there was excellent - quick check out and great assistance getting hooked up. However, next time I may look for alternative to U-Haul as I feel as though I can't depend on their system for ensuring availability of rental equipment.Tom K.
Customer did not leave a comment.BRENDA K.
Great service and Beds and Beds location. Will do business again!TAYLOR T.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.jan C.
Customer did not leave a comment.JOANN M.
App kept freezing - had to re-enter all information. Confirmation of material provided poor. I am a US citizen with a valid address and license but still needed to provide proof. Would rather organize rental with a live human being in person. Whole experience was irritating and aggravating. Will not use mobile rental ever again. Rental started at 2:30p. Left with truck at 3p.FRANK H.
Carl is an excellent person and a great person to do business with.MARY P.
Very affordable for size of truck. Great customer service with no hassle pick up or returnRICHARD H.
Customer did not leave a comment.Troy M.
Customer did not leave a comment.Connie M.
Customer did not leave a comment.Casandra S.
Very helpful, very friendly, did a thorough walk thru of the truck, checked all the pre-existing damage and had me on my way in 10 min. Fast, trustworthy and friendly is what I like. Would definitely go back if I need another U-Haul.Avery G.
Customer did not leave a comment.John M.
They falsified the gas tank level. When I took the truck the guage showed under 3/4 tank. The paper work that was printed showed the tank level at 5/8 - 3/4 tank. I returned the truck and he claimed it should have been over 3/4 full. I drove the truck about 6-7 miles. That number was also falsified o. The papersork. The orevious time I rented a truck I specifically declined insurance. Yet they charged me for insurance. Thai dealer is dishonest.LARRY S.
Went to drop off and there was nobody there. Had to do it virtually and figure it out alone. Pain in the ass.John O.
Customer did not leave a comment.Anita Z.
Courteous and convenientJustin P.
The service rep in this location was very helpful and made the entire experience easy and pleasant.Richard H.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Jaret S.
Customer did not leave a comment.Curt B.
Customer did not leave a comment.Ben K.
Customer did not leave a comment.Curtis Z.
Miss quoted 100$ over quoteJackson G.
Customer did not leave a comment.brandon W.
Awesome help! Quick and easyMatthew P.
Customer did not leave a comment.ALLAN B.
Customer did not leave a comment.Jim B.
I ordered a cargo van from the 11th street location in Sioux Falls and then my reservation said that there were vans available. The mileage rate for a van was $.69 per mile. I called to make a reservation and I was told there was a ten foot cargo van available at the 11th street location. So, my reservation comes up and it's for a ten foot cargo van on 41st street beds and beds location. First of all, the cab of the van stunk like dogs and was full of gnats. Secondly, the check tire air level light was on. Third, Instead of being charged for $.69 per mile as per my original reservation, I was charged $1.29 per mile and I had to drive more miles to get to the location to pick up the truck than the reservation I thought I made on 11th street location. I should have only been charged $.69 per mile as per my original order. I was told there were no vehicles available at the 11th street location. After I dropped off the stinky truck at the Beds and Beds location, I drove past the 11th street location on my way home. That location had at least a dozen ten foot cargo trucks, and a cargo van sitting in the parking lot. Would I rent another vehicle from Uhaul again? Perhaps, but only in person, not over the phone and certainly not online.Matt B.
Ended up having a flat tire and noticing immediately after pulling out of the uhaul parking lot. Unacceptable.Robyn M.
Customer did not leave a comment.ANTHONY W.
A more visible sign on the exterior that's allCarlos T.
Couple of things...I was unaware that I had to download the app to do an electronic checkout in the morning. I was trying to use the desktop version from my phone and it wouldn't find my location which meant I couldn't start the process. I didn't see anywhere that it said the app was needed, so it took me about 20 minutes to get it figured out. If I missed it then that's my bad. Other thing is that I had reserved a dozen moving blankets and got a message the night before that they were out of them. Goes back to the Sienfeld bit where he had a reservation on a rental car, but no car was available when he got there. You took the reservation on the blankets, which meant I should have had a dozen available. If there were none available, don't take the reservation. Other than that, went as smooth as it should have.Chris P.
Nothing . Went well.DALE L.
Customer did not leave a comment.RANDY R.
Young man at drop off was very rude and told me this was a vehicle transport service when he had to help get trailer off.Rhonda S.
Customer did not leave a comment.Bryan C.
Customer did not leave a comment.Peter Y.
Customer did not leave a comment.Terri L.
Customer did not leave a comment.Dave S.
Customer did not leave a comment.Andrea W.
The lock wasn't so easy to unlock .. I had the right passcode, just had to jiggle the letters a bit to get it unlockabril V.
Everything was great. Quick and very professional.jarrod R.
Customer did not leave a comment.DALE L.
Customer did not leave a comment.steve R.
It was excellentKaren M.
My email said to pick truck up at 7:30am at mai address. We were there at 730 and td to go pick it my truck at Beds and Beds. We hot there and Beds and zbeds don't open until 10:00. They said I was sent another email telling me to pick it up at Beds snd zbeds at 5;00. I never received such an email. We had planned on being completely moved by noon, in which my grandson had a football game in SF. Because of the situation the two people we were paying to help move backed out. They agreed to let us get truck at 3:00, however, it took us til 5 to find new help and they charged us double. We had no other men to help, so we had to pay the double price. If I ever again need a moving truck, I will think twice about using uhslShirlette L.
Customer did not leave a comment.Brandy S.
Customer did not leave a comment.CODY G.
Too small, no supplies.David J.
Not so much the drop-off location but uhaul the company itself, I understand time and everything like that but charging me for an entire extra day for being 2 hrs late even tho I called to double checked time and they asked me if I could make it by 1pm that day like it wasn't an issue so they charged me not only the rate for the truck and trailer but also the insurance for the day as well customer service was not helpful either and started arguing with me over the phone at that.... double dipping garbage experience this time fixe the policyCasey S.
Customer did not leave a comment.Eric S.
Very friendly and helpful staffLyle B.
Customer did not leave a comment.Ajak A.
Customer did not leave a comment.ANDREA M.
Customer did not leave a comment.Craig A.
Customer did not leave a comment.TIMOTHY R.
Customer did not leave a comment.MESA J.
The location was as perfect as you can get. Friendly quick and efficient. However not the locations fault I did not get the trailer i reserved 3 weeks earlier.Mona W.
Customer did not leave a comment.Michael M.
The signage was almost non existent as I had went by the location and had to call to find out how to get to the location. I pulled in and there is no place to park to go inside to talk to an attendant. There was very little room to maneuver the trailer and my vehicle to park it into a spot. Bad.GAROLD V.
Total bill was higher than expected because of insurance coverages.Vicki B.
Decided to shop for a mattress as well whole there, good store and helpful associatesTIMOTHY B.
Customer did not leave a comment.Travis B.
They refunded me for the blankets I did not receive. On a side note, I did have to call Uhaul customer service to let them know about the blanket situation and I was on hold for about an hour. That is not good.ANN H.
The gas gauge in the truck I used was not accurate upon filling so instead of filling it to the 7/8th mark I filled it full. It wasn't until driving back to the drop off that the gauge finally read as full. Customers should be warned about this or it should be full before pickup so the customer doesn't pay for a full tank of gas when they only need to fill it to 7/8th.Valerie B.
Customer did not leave a comment.RONALD L.
Air conditioner of the Vehicle did not work (104* outside) leak transmission fluid so much that we were worried the whole time that it would break down. Had to take the truck back early due to all the issues and they still charged us for days not used. Trash.James M.
Would have been nice to know about the extra mile charge and the insurance charge,Clarence T.
Customer did not leave a comment.DEBRA M.
I have rented from this location twice now, and both times the customer service has been wonderful both times. I had one concern this time as I rented an enclosed trailer. The door was a bit hard to open. I did have the chance to mention it an employee upon returning the trailer. Fantastic location and staff!!Justin S.
The air conditioning in the unit I rented was not working. Also, the seal around the windshield was loose and made a terrible racket when the vehicle was driven over 45 mph. I can't imagine that was a particularly safe condition. Also, the vehicle did not have as much gas in it when I picked it up as was documented on the rental agreement. I had to put 5.7 gallons of gas in a vehicle that I drove 27 miles. Not impressed!Kristi D.
The guys helped with everything made the experience very enjoyableJohn M.
Told Karl about the truck & mechanical problems. I hope he did something about it because the next renter may not be as lucky.!James H.
We shouldn't have to pay mileage plus gas! Should be one of the other. Especially if you only use it three hours and fill it more than when you received it. Was not happy about the cost at all!Amanda O.
I had initially booked a uhaul a week in advance for the 2nd st location in Yankton, SD and found out upon arriving at my scheduled time that they did not have a uhaul for me. They called around and found one for me at this location. It was a major inconvenience to have to get a uhual from this location over an hour away but the Sioux Falls location was great and very helpful.April L.
I had to drop after hours and I tried everything to get the website to work so I didn't have to pay the $20 to have them check it in and could not get it to work. I had the same trouble when I picked up the truck. Very frustrating. When I called to make sure everything was ok the guy was kind of rude. Like I was disturbing him.Daniel P.
B and B is well run and friendly.JAMES H.
Customer did not leave a comment.Patricia K.
Pretty simple drop off. Not much interaction but that's ok. No issues with this location either.Douglas N.
Customer did not leave a comment.Dean B.
The only thing that didn't impress me was they could find my name but could not find my reservation. They had a truck for me but it could have been better.Allen A.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.JOSEPH V.
Customer did not leave a comment.Danaca B.
Customer did not leave a comment.Steven C M.
Customer did not leave a comment.Kyle M.
Customer did not leave a comment.BILLY G.
There was a clerical error done on the pick up location that messed with the ending mileage of the truck. The staff at this location was extremely helpful; figured out the error; and corrected it.Xavier S.