Customer did not leave a comment.Brooke S.
Customer Reviews for Beechgrove Self Storage
(U-Haul Neighborhood Dealer)
Independence, KY 41051
(Off Dixie Hwy)
Services at this Location:
- Mon–Fri9 am–6 pm
- Saturday8 am–3:30 pm
- Sunday9 am–12 pm
Special Operating Hours
- 4/9/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well maintained facility and very secure. I haven’t had a problem in the two years I used the facility. My only recommendation would be to raise the key pads at the entrance/exit for people in trucks. They currently sit so low that I had to get out of my truck to reach them.Michael H. | Overall Experience
Staff at this location were friendly and helpful.Sue H.
We got there just as the business was closing. We had to do the entire process with toll-free help. As we unhooked the dolly and rolled it into place, the manager came out and told us good job. Would have been nice if he had asked if we needed any help. It took us nearly 30 minutes to complete the transaction.Alan B.
Excellent, secure facility. Sherry and her crew do an excellent job.Robert B. | Overall Experience
Improve the check in process especially with respect to odometer and fuel level readingsTushar B.
Customer did not leave a comment.Geneva C.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.GRADON Z. | Overall Experience
The truck seemed to need some steering work, ball joints or something. It died when it came to idle at a stop sign and the engine light came on. It started right back up and had no other issues. It worked fine for moving all of the large objects out of my house and into my new house that is 6 miles away, I wouldn't have wanted to take any long road trips in it though. All in all, my stuff is moved, I am happy.Sheila C.
Lot is too small for amateurs to safely back in trailersHenry S.
Customer did not leave a comment.David O.
Customer did not leave a comment.Brian D.
Explain how to remove the locks on the lock boxes. It took my 10 minutes to figure it out.STEVEN H.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Karen P.
Great and friendly staff. I checked in on line and was only in the facility a very few minutes. Thank you for Eva.Michael C.
The lady at the front is just the sweetest most hopeful person! I am so glad I found this location, I wouldn't trust my things anywhere else.Geneva C.
The employee that helped us was very kind and nice. He did a wonderful job explaining what we needed to know when renting.Rusty S.
Customer did not leave a comment.Debra S.
Customer did not leave a comment.Carla R.
Customer did not leave a comment.Matthew J.
Great customer servicePeggy B. | Reservation
Customer did not leave a comment.Brian J.
The door latch on the truck was iced up and took an hour to get door open. Windshield wipers didn't work. I had to keep stopping to clean off windshield.Alethea O.
Customer did not leave a comment.Charles T.
The truck we rented was on empty. It had 42 miles of driving left before it ran out. I had to go out of my way to fill it up. That wasted at least 30 minutes of my day. The location where I reserved the truck, called 2 days before my rental to tell me that the pickup location had changed to this address. As they didn't have the truck or tow dolly we had reserved weeks earlier. That's poor business practice. We were told that this location didn't open until 9am. That was false information as this location actually opened at 8am. Thankfully we arrived early and were able to get the truck before 9am. We returned at around 4pm to hook up the tow dolly to put our personal vehicle on it. After hooking up the tow dolly and securing the first wheel, we learned that the other part of the dolly was broken and we had to unhook everything. Again, unacceptable. The service rep at this location offered to call other locations to see if they had a tow dolly but that would have taken another hour or more to located and then drive and get hooked up. So instead of riding together, my wife was forced to drive the 900+ mile trip by herself. Plus the additional cost of gasoline for my personal vehicle. I was also yelled at by the owner while we were trying to hook up the tow dolly stating that we were "Blocking the entrance to the facility" We weren't as the owner himself was able to get into the lot. This was one of the worst rental experiences we've had in many years. Thankfully we moved away from Northern KY and don't have to worry about using this facility ever again. If you need a truck or anything moving related, don't come to this facility. Try someone else.Matt M.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.jason T.
Great customer service. Easy communicationMatt S.
Beat up older truck, ran good with supplies providedCharles A.
I was very disappointed that I had to BUY a trailer hitch ball to be able to use the trailer. The ball ended up costing me more than the trailer rental itself. Bad business plan to have a bait and switch operation!Mel C.
None. It was an awesomenishant A.
I've really really appreciated renting with you.Bruce Y.
Great staffTim J. | Overall Experience
Very pleased with the service and facilities. Left because I no longer need a storage unit. My monthly price went up 30% in three years.Kristine S. | Overall Experience
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.Henery D.
Customer did not leave a comment.Keli S.
The truck had 180,000 miles and was not in good condition. Both window cranks were broken. Lock was seized on cargo door. Interior lights didn't work. Cargo light didn't work. Sounded like it had a hole in the exhaust manifold. Headlights were the worst I've ever seen.Mike S.
Always friendly and hospitable. Thankyou.MICHAEL D. | Overall Experience
The steering was a little offMICHAEL S.
Customer did not leave a comment.Tim O.
Customer did not leave a comment.Brittany S.
Customer did not leave a comment.Sean H.
Customer did not leave a comment.JOEL P.
Stored my travel trailer there for about 18 months. No issues at all. Sold the trailer and no longer needed the space.michael f. | Overall Experience
Clean the vehicle and vacuum the animal hair off the seats, the van I got felt like it needed to be aligned and the wheel was a bit hard, also the service tired monitor system warning came on. I wasn't offer any recompense for my troubles wish made me feel like my experience didn't mean anything to them! Also the location has a cat inside the building and am allergic to the cat hair. Am a regular renter of uhaul and will not be coming back to this location.Elizabeth V.
Nothing, everything was perfect, thank you.Michael F.
The gentleman working was very helpful and professional.Daniel S.
Super friendlyJody S.
The storage facility itself was fine, the only downside is they raise the rates quite often, during my time there they increased my rate from $75.00 to $95.00 forcing to shop for another facilityRick M. | Overall Experience
Customer did not leave a comment.Randy E.
I have used this U-Haul company for the past 3 or 4 moves and I will continue to use them for any moving or storage needs that I may have in the future. They are family owned and treat their customers with the utmost respect and I appreciate their kindness. I also enjoy visiting the cat that resides thereJennifer P.
Customer did not leave a comment.Christina A. | Overall Experience
Extremely expensive. 16 ft truck for 22 hours over $160 plus $30 dollars for gas. Outrageous! Was charged for two days. I had it one afternoon, one night, and pack on lot before 1pm.John B.
They had the equipment I needed when I needed it. My move went well with no problems. You can't ask for more than that.Ralph B.
Customer did not leave a comment.Joseph B.
Everything was great!Jody S.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.MICHAEL D.
Never had any issues with the staff or facility. Great storage placeChristopher s. | Overall Experience
The lady in office is an angel!Emily C.
It was closed, I just put the key in the drop box.David S.
Best customer service!Jamie W.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Christopher C. | Overall Experience
Customer did not leave a comment.Mark C.
No comment just very nice folks keep up the good work will see you again... have a blessed daySHAWN C.
Always have a positive experieince when I rent from this location!FRANK S.
Stop raping your customers over gas extortion policy.Anthony H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Denise D.
Access to the after hours lock box to retrieve vehicle key leaves a lot to be desired. I attempted to gain access to the coded padlock over 15 times before it actually opened.Thomas E J.
This is the ONLY place I would keep anything of mine…Charlene M. | Overall Experience
Great customer service! The truck was well maintained as well. Very happy with the rental experience overall, very easy.stephan S.
Customer did not leave a comment.Derek C.
Excellent service!Christopher H.
Customer did not leave a comment.GINA L.
Customer did not leave a comment.Jasmin P.
Customer did not leave a comment.Brian Z.
Inside of trailer had to be swept out before we could use it. Lots of yard debris inside.Debra S.
Customer did not leave a comment.Cole I.
Customer did not leave a comment.Cathie B.
Customer did not leave a comment.Robin L.
Customer did not leave a comment.Ronald W.
Very friendly and accommodating!Samuel L.
Customer did not leave a comment.JASON C.
Good place to store thingsAllen P. | Overall Experience
Customer did not leave a comment.Steven R.
Customer did not leave a comment.JOSEPHINE M. | Overall Experience
Customer did not leave a comment.John P.
Customer did not leave a comment.DEBRA L.
Customer did not leave a comment.PATEL M.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.VICKY P.
Great experience. Will use them again.James S.
Customer did not leave a comment.Jenna R.
Customer did not leave a comment.Ashley K.
I was very pleased with inside check-in process and hook-up assistance. All done in a very timely manner.Doug A.
I had set my pickup to be 7am (which is before anyone was there). The keys were not in the lockbox or anywhere to be found. I called corporate and they said I would have to wait till 8am to pick up the truck since the keys were not put into the lockbox the night before. I had a long trip ahead of me that got delayed because they couldn't get me my truck at the scheduled time that was booked weeks in advance. The truck had chips in the windows, the chair would move around, windshield wipers were bare and it was not a good experience. Hope I actually get my $50 refund like they said they would give me.Elly D.
Nothing. The experience was perfect. The staff anticipated questions and gave thorough, understandable instructions.Mary K.
I would and have recommended this uhaul location to friends. The staff at this location are always pleasant and very, very knowledgeable. Just call them up, tell them what you need to get accomplished and they make sure you have all the correct supplies you'll need for any task. We've used them for our move from Georgia to here. Could not have done that move without Sherry and Jesse. Then we used them again to move our daughter in Ohio. And, we're using them again for another move for us. Their facility is always (I can't stress this enough!) clean. We originally started off with 1 huge storage unit and a small one. After giving our daughter some furniture during her move we were able to downsize to one medium unit. Never any issues with pests and we've been leasing for 4 yrs now. Look no further If you ever need a storage unit or to rent a truck for a move. We've even rented their cargo van for a day. We have been very happy as renters and with each and every transaction with them. Thank you Sherry and Jesse.Georgette E.
I was on hold with UHaul for 45 mins trying to get my code for the lock box. The location was good but uhual needs to get with it.DEREK B.
Customer did not leave a comment.Kirk W.
I was very happy with the service I was providedMICHAEL S.
Customer did not leave a comment.THOMAS F.
Customer did not leave a comment.Cody P.
Everything was goodDina T.
Customer did not leave a comment.GarySheri D.
Friendly, easy to do business with. I could contact them directly, without having to go through corporate.C MICHAEL S.
Highly recommend this location. The staff is friendly and helpful. I was able to get the truck I needed for the move.REBECCA B.
Customer did not leave a comment.Nina H. | Overall Experience
Manager was rude and tried to squeeze more money out of me the place is a rip off a total jokerobert b. | Overall Experience
This was the nicest storage unit I have ever had. The employees were so nice. Sherry is the best, anytime I had any problem she was always so friendly and helpful. Thank youJoyce M. | Overall Experience
Thank you very much! You were all extremely helpful and honest. I am glad to meet all of you!Hakan C. | Overall Experience
john you have done a great job with this business the manager was very helpfulBILL H. | Overall Experience
Customer did not leave a comment.neshea p. | Overall Experience
Everyone there was very nice and very professional. And I really like the layout. Nice and secluded.Derek M. | Overall Experience
No I haven’t moved out yet…maybe the first of April…Charlene M. | Overall Experience
Had a good experience every visit.Tom M. | Overall Experience
My experience with Beechgrove was great, people are very friendly.will be back in the future.thank you.Becky B. | Overall Experience
Great place!Joyce W. | Overall Experience
Customer did not leave a comment.CHRISTINA A. | Overall Experience
wonderful place office staff was very helpfultimothy f. | Overall Experience
Customer did not leave a comment.Debby S. | Overall Experience
My experience was perfect will use them again if neededCHRISPHOFER B. | Overall Experience
Not only us the staff friendly and helpful but they also offer 24 hour access I think they are the only ones around that do!Christopher T. | Overall Experience
Wonderful staff! Very friendly and customer focused. Thank you so much for the great service. I will recommend you to others. Regards, PatrickPatrick P. | Overall Experience
I have been at this facility for several years and do not have any complaints. John and Sherry where always very friendly and helpful. Very reasonably priced. Thanks John and manager SherryDOUG H. | Overall Experience
The office staff were very nice and very helpful with renting Uhaul’s and storage units . They get the best I’ve ever worked with .👍🏻Earl M. | Overall Experience
We loved our experience! Great staff, great prices, lots of choices, and great hours. The safety was awesome. I could trust my stuff there at all times. Thank you for being great!Nora F. | Overall Experience
The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn’t receive an email or a text. Also, I wasn’t the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don’t know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn’t know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is “5’2” and doesn’t like cleaning up after people” she also stated that she “didn’t care my stuff was ruined”. When I told her about the blacktop people she stated “we called and told everyone.” Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she’s too short to deal with the dumpsters and that’s why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn’t put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn’t want to charge them because we had more things. She also then said she was charging me another $150 because “her boss said she could”. When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn’t there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: “That’s fine. Rumpke takes care of that anyways. We don’t touch it.” So the lady that’s “5’2” with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.Malina M. | Overall Experience
Sherry is wonderful. She is very efficient and helpful and professional. Thank you!Timothy Q. | Overall Experience
My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. ThanksGARRY D. | Overall Experience
Customer did not leave a comment.Amy S. | Overall Experience
I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.DAVID K. | Overall Experience
Customer did not leave a comment.Michael E. | Overall Experience
Friendly and helpful staff Would highly recommendRobert M. | Overall Experience
Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.Tim S. | Overall Experience
The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten yearsJames L. | Overall Experience
Customer did not leave a comment.Toni M. | Overall Experience
Customer service 2nd to none. Very clean place. Great people work here.Chris H. | Overall Experience
Customer did not leave a comment.Meghan W. | Overall Experience
I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.Ramon R. | Overall Experience
Great facility, just had to tighten the belt.KENNETH S. | Overall Experience
Customer did not leave a comment.Cory K. | Overall Experience
This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!Elizabeth W. | Reservation
Everyone is friendly and helpful...Charlene M. | Reservation
It's really hard to leave a good review when you find out that you were lied to!Jennifer L. | Reservation
Laurine was extremely helpful the day I picked up the lock. Initial res thru central loc was not too good, they were confused on location and what I wanted.Privacy R. | First Impressions
The experience and the process was great! Will definitely recommend this facility to all my friends and family.Privacy R. | First Impressions
We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.JAMES P. | First Impressions
The owner John was very professional and conscientious. I will recommend his facilities to everyone in need of them.Privacy R. | First Impressions
This storage facility was very helpful and accommodating. Check in was very smooth. I also had to change the size of unit that I originally rented and she was very accommodating.Privacy R. | First Impressions
Although I didn`t use the facility due to distance from my move, the manager bent over backwards to help me in my situation. If I lived in KY, I would DEFINITELY rent here!!Privacy R. | First Impressions
great!Privacy R. | First Impressions
I only wish there was a light to see into the storage unit or an electrical outlet close by so I could plug in a lamp. Other than that I am completely satisfied!Privacy R. | First Impressions
There are many cameras,and you punch an id code to get into and out of the facility. Everything they have done has provided me peace of mind that my personal items will be safe.Privacy R. | First Impressions
John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional lookingBARRY C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
Trucks for Sale
We have the largest selection in the industry!