Customer Reviews for Beechgrove Self Storage
(U-Haul Neighborhood Dealer)

1,184 reviews

4290 Richardson Rd   Independence, KY 41051
(Off Dixie Hwy)

(859) 746-2758

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(859) 746-2758

4290 Richardson Rd
Independence, KY 41051
(Off Dixie Hwy)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Cargo bay had muddy footprints all over

Jessica T. 
Rating:
5.0

john you have done a great job with this business the manager was very helpful

BILL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

neshea p.  |  Overall Experience 
Rating:
5.0

Everyone there was very nice and very professional. And I really like the layout. Nice and secluded.

Derek M.  |  Overall Experience 
Rating:
5.0

No I haven’t moved out yet…maybe the first of April…

Charlene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Had a good experience every visit.

Tom M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

The truck was dirty, but I couldn't say that on return without a 25 dollar charge. The wind shield was the problem. Not something you'd notice in daylight, but it was murder on the interstate at night.

DREW C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

RENATO P. 
Rating:
5.0

Staff was great! I've rented trucks in the past from other locations, this was by far my best experience renting from UHaul. Will be my go to location going forward Thanks Beechgrove Self Storage

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

My experience with Beechgrove was great, people are very friendly.will be back in the future.thank you.

Becky B.  |  Overall Experience 
Rating:
4.0

Made my experience great and easy no hassle and no pressure to change anything on a reservation. Definitely great people working there and some of the best customer service I had in a long while

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Brooklyn F. 
Rating:
3.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Joel N. 
Rating:
5.0

These Gals/ Guys have their stuff together! In and out! You will be happy and well taken care of

WILLIAM G. 
Rating:
5.0

Great place!

Joyce W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

This is a great UHAUL location. Clean facilities, prompt service and the staff is friendly and helpful!

DUANE P. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

The employee was very informative and pleasant

HOLLIE S. 
Rating:
5.0

This is a popular rental location. Could use a little more room for parking trailers, trucks, etc. Gets a little congested with in-and-out traffic coming from rental units.

James A. 
Rating:
5.0

Katherine and Jessie rock. Easy process.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Very friendly staff

Barry A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
2.0

Felt like I was being schooled on every detail. Then truck wasn't serviced or clean, Doritos left inside the door. Super tight parking lot to return equipment, almost no place to park to be out of the way of the storage gate. I would not rent from this location again.

KIMBERLY G. 
Rating:
4.0

Truck didn't have a/c but staff at location was great and very accommodating. It was just so hot when driving the truck- good thing it wasn't the middle of summer.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A. 
Rating:
3.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
3.0

Customer did not leave a comment.

BAILEE J. 
Rating:
5.0

Nothing, except keep up the good work!

BERT W. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

SHETADRA R. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE G. 
Rating:
4.0

Customer did not leave a comment.

STEVIE L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

The agent at Beech Grove chose a random return location 40 miles away from our new apt. I clearly chose the return location when I originally booked the truck and we are still not sure why it was changed. We called the agent who said he couldn't do anything and gave an 800 number to call and change it back. However nobody answered the 800 line after waiting over 45 minutes on hold. Terrible

RICHARD B. 
Rating:
5.0

Customer service was first class; I spoke with two different employees and both were friendly, efficient, polite, and knowledgeable. The facility and its trucks were well maintained and spotlessly clean. Excellent experience! I would not hesitate to rent trucks (or storage) here in future.

DAWN M. 
Rating:
5.0

My order was not entered as a 24/7 pickup which cost me a 30 minute delay and $50. Had it been entered correctly it would have been an excellent experience.

Dave R. 
Rating:
5.0

The truck was clean but the steering was bad. Way too much play in the steering wheel, but otherwise fine.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

UTE H. 
Rating:
5.0

Nothing! The lady that took care of me was very friendly and helpful. It was a great experience and I would recommend this place to anyone.

ANDREW B. 
Rating:
1.0

Some kind of compensation for our ruined furniture would have been nice.

Alyssa P. 
Rating:
5.0

Customer did not leave a comment.

EUGENE I. 
Rating:
5.0

Nothing I can think of.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE S. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

Customer did not leave a comment.

rushi G. 
Rating:
4.0

the belts were twisted and tied causing tools needed to loosen, this should have been straight when inspected on return. I returned the unit like I would like to have received it

RICHARD H. 
Rating:
5.0

The representative who handled my rental was very friendly and courteous. He did a great job!

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The young lady who Helprin me was professional and courteous, making the drop-off a pleasant experience!

Duane P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
4.0

Customer did not leave a comment.

LUKE K. 
Rating:
5.0

When I need to rent a truck for a quick, store-to-home rental, I always look here first. Great customer service.

bea G. 
Rating:
4.0

The pickup and return mobile process was very easy and quick. I was surprised at how well it went. The instructions were very clear and easy to follow. My only complaint is petty, but has to do with the location. We arrived at 6a and it was raining so we took shelter under the buildings awning to start our pickup process, but we quickly opted for rain when we looked up and saw at least half a dozen giant spiders and their spider webs.

Alex G. 
Rating:
5.0

I handled most of the details of my rental experience at the counter. I think Jessie was his name, he was great! Dealing in person was much easier than the app.

SUSAN B. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
4.0

The truck floor had an oily coating on it which mad it very slippery. We had to mop the floor to make it safe enough to step on. The A/C only came out the defrost vent. It took 30 minutes to cool off

WILLIAM R. 
Rating:
2.0

I had reserved my uhaul at Compass Self Storage, 10 minutes before picking up my uhaul they said they did not have my truck and that I had to drive further to get my truck. I was prommised that I would not have to pay for the extra mileage because I was renting from further away. Well, I got my bill and guess what. I was charged for all the mileage I had to incure by going out of my way to pick up and rent the uhaul from a much further location. So Uhaul did not have my truck. I had to rent further away, and I had to pay for more mileage because of it. I was told by Compass that they would reimburse the extra mileage. Even brought it up to the lady working at Beechwood. But in the end it was not true. Oh and the truck had serious vibration issues at speeds 35, 45, 55 mph.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

NATALIA G. 
Rating:
5.0

The van we rented was in great shape and the employee helping us was very nice. I would highly recommend this place.

REBECCA F. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Sherri does an excellent job.

John H. 
Rating:
5.0

Have used this location a couple times and they are always friendly professional and helpful.

John V. 
Rating:
4.0

Customer did not leave a comment.

Bryon G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G. 
Rating:
5.0

The gentleman at the location went over and above to help me with my reservation.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Jessie was great. Highly recommend Beechgrove Self Storage as a place to rent.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Very friendly staff and easy to use

benjamin M. 
Rating:
5.0

It was awesome

Felycia L. 
Rating:
5.0

Thank you.

Jerimie B. 
Rating:
4.0

The truck was dirty and the dolly in the rear only head a green zip tie holding it to the Mount so therefore it came loose. The staff was very accommodating and polite though

David R. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer service was on point. Wish I could say the same for Uhaul.

WESTON E. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Sherry was so awesome! Very helpful and accommodating.

Joy B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN C. 
Rating:
5.0

It's all good!! thanks, Ron

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

anthony K. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Had no problems at all.

Danny R. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Everything wa great

Jona B. 
No reviews have been submitted for this location.

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