Customer Reviews for Beechgrove Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beechgrove Self Storage

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Jerry G. on

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Shirley G. on

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Excellent customer service! The fellow behind the counter was extremely nice, explained everything and made me feel very comfortable renting my truck at that location! Should I ever need to rent anything again, I will definitely use this location. Thank you!

VICKIE E. on

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Richard W. on

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Richard G. on

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Great customer service

Donald M. on

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Dale B. on

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Very friendly

John T. on

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Jeffrey P. on

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Everything was fantastic. We ran into an issue that could easily have been a huge hassle for me. But the front desk lady fixed it without a problem, I expected to have go back in forth on the issue. She went above and beyond I couldn’t be happier with the outcome.

Andrew K. on

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I was charged 12$ for fuel for going 13 miles when I refilled the truck back to where the gauge was when I received it. Told I was going to get a call back to resolve this and never did. Very unhappy

Brenda E. on

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Thomas R. on

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Thomas R. on

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Nothing. you did it all right. Thank you.

John R. on

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Michelle B. on

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Stephanee D. on

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I dropped off the truck and car trailer to this location. I had moved several states away and I was charged by this location $80 for a cleaning fee. I stopped at a Walmart and bought supplies and cleaned the back of the truck as well as the cab. First of all cleaning charge is only $20 not four times that. Upon trying to contact this location their store was closed so how can they check it in and charge me when I dropped it off after hours and they were closed? I even put a quarter of a tank more in gas than what I picked it up with. My advice is to take pictures of before and after so this doesn't happen to you. I called uhaul corporate and spoke to a Michael W. He was fantastic. He was very customer friendly and looked into this issue for me. He apologized to me several times and has resolved this issue. I appreciated his help and his attentiveness. This is the type of person who customers feel comfortable talking to.

rochelle H. on

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Michelle W. on

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William A. on

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The location was convenient for me and brought me away from Budget. It was nice. The truck cab had obviously been used by a heavy smoker. Otherwise I was very happy. The truck got terrible mileage and was zero to 60 in a day and a half, but what should one expect?

Rodna A. on

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Personnel repeatedly blamed me for their mistake. A mistake that almost cost me a lot of money.

Kelly S. on

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Jonathan P. on

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Tina W. on

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Amy F. on

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Carl R. on

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start with a full tank of gas

Steven R. on

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Our pickup/drop off went smooth. Nothing to improve on.

Dave P. on

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Excellent. We arrived and realized we had forgotten to gas up the truck, they proprietors told us where to get the cheapest/closest gas. At that point they went ahead and took the trailer off the truck so we could more easily maneuver. Then upon return it was quick and efficient to complete the process.

Sonya F. on

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Robin N. on

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Guy at the counter was great, the truck had broken glass shards in the back, i didn't haul any glass, not sure where it came from. Other than that truck was great, tried to do the "mobile return" on my phone as i had returned the truck after hours and it would not register me as being there, kept saying there was an error determining my location, yes service was active on my phone. Experience overall was great, just small things, thanks so much guys!

Adam C. on

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Lisa L. on

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Dale B. on

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Just keep smiling ????

Karl C. on

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Charlene M. on

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Everyone is friendly and helpful...

Jennifer L. on

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It's really hard to leave a good review when you find out that you were lied to!

JAMES P. on

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We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.

BARRY C. on

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John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional looking