Customer Reviews for Beechgrove Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Trailer had not been swept out when picked up.

Rating:

5.0

The process to rent the cargo van was very easy. Sherri was awesome with her assistance. Will only rent cargo vans here from now on.

Rating:

1.0

Cancelled my reservation bc I didn’t pick it up within an hour but no one ever told me that rule.

Rating:

5.0

Very friendly and got in and out with no issues.

Rating:

5.0

This location was amazing and the staff that was there made the drop off seamless. They gave my daughter a snack and offered us drinks while we waited for our ride. I will definitely be going back here if I ever need anything else.

Rating:

5.0

Friendly return of an out of state rental truck and dolly.

Rating:

5.0

Prompt and freindly experience.

Rating:

5.0

Continue toujours a etre pret de nous pour nous rendre service merci beaucoup

Rating:

5.0

The ladies inside were amazing and helpful!!

Rating:

4.0

The staff was super friendly and helpful. The truck I had did not have the lock functionality to keep it in place. I had to drive with my window down so I could keep adjusting the drivers side mirror. I brought it to the attention of the staff and just received an apology. This was a serious safety issue and I hope it has been addressed for future drivers.

Rating:

5.0

Nothing very satisfied.

Rating:

5.0

Super easy, very friendly & helpful.

Rating:

5.0

Best experience I ever had.

Rating:

5.0

Very friendly folks!

Rating:

5.0

If you are needing to rent a truck in the Independence area, this is the place where you will receive the best service. I recommend it and customer service are awesome

Rating:

3.0

There was only one space left to park in and it was partially taken up by the truck improperly parked in the next spot. There was a sign that said there is a $100 fine if parked blocking another vehicle, so we did our best to put it in the spot. We could not come back when the location is open the next day and even if we could doing so would put us over our milage and we would have had to pay extra.

Rating:

5.0

Nice man gave me a cold bottle of water while I waited for my ride. It was very hot outside and greatly appreciated!

Rating:

5.0

The staff was super friendly and made the process so easy!

Rating:

3.0

Need to offer a locking system to lock the new hook up system for you enclosed trailers (5’x8’). A regular pad lock will not work. The place I got the trailer from had no idea how to lock it on the hitch. I had to drive it with no safety lock.

Rating:

5.0

Sherri with an I was GREAT

Rating:

5.0

Clean, friendly, great location.

Rating:

5.0

Effective and fast

Rating:

5.0

Customer service is excellent.

Rating:

5.0

You guys do a great job. I have no complaints at this time. I've rented trucks from you now a van and I've had storage unit. I highly recommend you!! Thank you for being good people!!

Rating:

5.0

The staff at this location is very friendly and helpful. I honestly believe they don't need to improve in any area.

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

Check in was easy, the staff was excellent and friendly, vehicle was clean and got the job done! Would rent again, amazing location and fleet!

Rating:

5.0

Great job

Rating:

5.0

Thank you to all the staff that made my rental experience awesome! Sincerely, Daniel Brown

Rating:

5.0

Service was excellent. Thank you.

Rating:

5.0

Best place to rent a uhaul from! Excellent customer service. Kind and knowledgeable people!

Rating:

5.0

The app guarantee it would get a reservation but I couldn't reserve because they didn't have the right size truck so that was a useless feature, imo. But once I got there I had to just get a bigger truck which cost more. But the staff at this location was very nice and really knowledgeable and friendly I really did nothing but give them money and drove away. Was very easy. Then upon arrival to return, a lady met me outside and I went to the restroom and when I came out she had my leftover money ready for me, and I was on my way. Easy peezy. 🥰 The truck was pretty dirty but every time I get uhaul they always are, no matter the location. 🤷🏼‍♀️ I was very pleased anyhow.

Rating:

5.0

Thank you for letting me rent in such short notice. I would definitely recommend your location over the Dixie hwy.

Rating:

3.0

Better customer service I had to provide the same things twice wasting my time.

Rating:

5.0

The staff at this location, Sherri and Mallory were excellent in wasting us with this process. I cannot say enough!

Rating:

5.0

Paul was absolutely great. Everything went smoothly. I got in there. Got my keys got out. I will definitely be using them again for whenever I need to haul something a little bit bigger than my truck and handle. Also, the female that actually made the reservations thank you very much very professional very quick. Everything was so easy with these guys. Also, they happen to be one of the only ones in the area with cargo vans at the time. Top Notch

Rating:

5.0

Everything was completely wonderful I was very pleased with this location. I have not been here since they have updated it and started renting Uhaul. I just knew they had storage units about 20 years ago or so. The customer service representative at the front counter was absolutely fabulous. Very kind and patient. I will definitely be back here next time I need a U-Haul.

Rating:

5.0

Good service.

Rating:

5.0

Sweetest most professional people that I've had the honor of dealing with in a while

Rating:

5.0

Staff was very nice and helpful.

Rating:

5.0

First time getting and using a Uhual. Definitely will use from this Location again.

Rating:

5.0

Paul delivered excellent customer service— explained everything in detail. No problems at all!

Rating:

5.0

Much better than the one in Erlanger Ky

Rating:

5.0

The experience was great.

Rating:

5.0

Sherry went above and beyond for me made me at ease when I was stressing out from moving out of the storage and I appreciate it she went above and beyond for me thank you

Rating:

5.0

The truck was almost like reving sometime when you hit the break and would squeal when you put the emergency break on

Rating:

4.0

They were so accommodating our moving was delayed by 5 days and they work with us to make it easy with the whole thing.

Rating:

5.0

Scheduled on line... super simple and in and out fast!!

Rating:

5.0

Always have a great experience with this company! Thank you!!!

Rating:

5.0

U-Haul app

Rating:

5.0

Great folks always friendly and helpful! Facilities are great!

Rating:

5.0

Moved closer to home

Rating:

5.0

Well maintained facility and very secure. I haven’t had a problem in the two years I used the facility. My only recommendation would be to raise the key pads at the entrance/exit for people in trucks. They currently sit so low that I had to get out of my truck to reach them.

Rating:

5.0

Excellent, secure facility. Sherry and her crew do an excellent job.

Rating:

5.0

Great customer service

Rating:

5.0

Great staff

Rating:

4.0

Very pleased with the service and facilities. Left because I no longer need a storage unit. My monthly price went up 30% in three years.

Rating:

5.0

Always friendly and hospitable. Thankyou.

Rating:

5.0

Stored my travel trailer there for about 18 months. No issues at all. Sold the trailer and no longer needed the space.

Rating:

5.0

The storage facility itself was fine, the only downside is they raise the rates quite often, during my time there they increased my rate from $75.00 to $95.00 forcing to shop for another facility

Rating:

5.0

Never had any issues with the staff or facility. Great storage place

Rating:

5.0

This is the ONLY place I would keep anything of mine…

Rating:

5.0

Good place to store things

Rating:

5.0

Manager was rude and tried to squeeze more money out of me the place is a rip off a total joke

Rating:

5.0

This was the nicest storage unit I have ever had. The employees were so nice. Sherry is the best, anytime I had any problem she was always so friendly and helpful. Thank you

Rating:

5.0

Thank you very much! You were all extremely helpful and honest. I am glad to meet all of you!

Rating:

5.0

john you have done a great job with this business the manager was very helpful

Rating:

5.0

Everyone there was very nice and very professional. And I really like the layout. Nice and secluded.

Rating:

5.0

No I haven’t moved out yet…maybe the first of April…

Rating:

5.0

Had a good experience every visit.

Rating:

5.0

My experience with Beechgrove was great, people are very friendly.will be back in the future.thank you.

Rating:

5.0

Great place!

Rating:

5.0

wonderful place office staff was very helpful

Rating:

5.0

My experience was perfect will use them again if needed

Rating:

5.0

Not only us the staff friendly and helpful but they also offer 24 hour access I think they are the only ones around that do!

Rating:

5.0

Wonderful staff! Very friendly and customer focused. Thank you so much for the great service. I will recommend you to others. Regards, Patrick

Rating:

5.0

I have been at this facility for several years and do not have any complaints. John and Sherry where always very friendly and helpful. Very reasonably priced. Thanks John and manager Sherry

Rating:

5.0

The office staff were very nice and very helpful with renting Uhaul’s and storage units . They get the best I’ve ever worked with .👍🏻

Rating:

5.0

We loved our experience! Great staff, great prices, lots of choices, and great hours. The safety was awesome. I could trust my stuff there at all times. Thank you for being great!

Rating:

5.0

The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn’t receive an email or a text. Also, I wasn’t the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don’t know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn’t know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is “5’2” and doesn’t like cleaning up after people” she also stated that she “didn’t care my stuff was ruined”. When I told her about the blacktop people she stated “we called and told everyone.” Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she’s too short to deal with the dumpsters and that’s why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn’t put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn’t want to charge them because we had more things. She also then said she was charging me another $150 because “her boss said she could”. When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn’t there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: “That’s fine. Rumpke takes care of that anyways. We don’t touch it.” So the lady that’s “5’2” with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.

Rating:

5.0

Sherry is wonderful. She is very efficient and helpful and professional. Thank you!

Rating:

5.0

My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. Thanks

Rating:

5.0

I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.

Rating:

5.0

Friendly and helpful staff Would highly recommend

Rating:

5.0

Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.

Rating:

5.0

The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten years

Rating:

5.0

Customer service 2nd to none. Very clean place. Great people work here.

Rating:

5.0

I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.

Rating:

5.0

Great facility, just had to tighten the belt.

Rating:

5.0

This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!

Rating:

5.0

Everyone is friendly and helpful...

Rating:

1.0

It's really hard to leave a good review when you find out that you were lied to!

Rating:

5.0

Laurine was extremely helpful the day I picked up the lock. Initial res thru central loc was not too good, they were confused on location and what I wanted.

Rating:

5.0

The experience and the process was great! Will definitely recommend this facility to all my friends and family.

Rating:

5.0

We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.

Rating:

5.0

The owner John was very professional and conscientious. I will recommend his facilities to everyone in need of them.

Rating:

5.0

This storage facility was very helpful and accommodating. Check in was very smooth. I also had to change the size of unit that I originally rented and she was very accommodating.

Rating:

5.0

Although I didn`t use the facility due to distance from my move, the manager bent over backwards to help me in my situation. If I lived in KY, I would DEFINITELY rent here!!

Rating:

5.0

great!

Rating:

4.0

I only wish there was a light to see into the storage unit or an electrical outlet close by so I could plug in a lamp. Other than that I am completely satisfied!

Rating:

5.0

There are many cameras,and you punch an id code to get into and out of the facility. Everything they have done has provided me peace of mind that my personal items will be safe.