Customer Reviews for Beechgrove Self Storage
(U-Haul Neighborhood Dealer)

1,212 reviews

4290 Richardson Rd   Independence, KY 41051
(Off Dixie Hwy)

(859) 746-2758

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(859) 746-2758

4290 Richardson Rd
Independence, KY 41051
(Off Dixie Hwy)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 12:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had set my pickup to be 7am (which is before anyone was there). The keys were not in the lockbox or anywhere to be found. I called corporate and they said I would have to wait till 8am to pick up the truck since the keys were not put into the lockbox the night before. I had a long trip ahead of me that got delayed because they couldn't get me my truck at the scheduled time that was booked weeks in advance. The truck had chips in the windows, the chair would move around, windshield wipers were bare and it was not a good experience. Hope I actually get my $50 refund like they said they would give me.

Elly D. 
Rating:
5.0

Nothing. The experience was perfect. The staff anticipated questions and gave thorough, understandable instructions.

Mary K. 
Rating:
5.0

I would and have recommended this uhaul location to friends. The staff at this location are always pleasant and very, very knowledgeable. Just call them up, tell them what you need to get accomplished and they make sure you have all the correct supplies you'll need for any task. We've used them for our move from Georgia to here. Could not have done that move without Sherry and Jesse. Then we used them again to move our daughter in Ohio. And, we're using them again for another move for us. Their facility is always (I can't stress this enough!) clean. We originally started off with 1 huge storage unit and a small one. After giving our daughter some furniture during her move we were able to downsize to one medium unit. Never any issues with pests and we've been leasing for 4 yrs now. Look no further If you ever need a storage unit or to rent a truck for a move. We've even rented their cargo van for a day. We have been very happy as renters and with each and every transaction with them. Thank you Sherry and Jesse.

Georgette E. 
Rating:
3.0

I was on hold with UHaul for 45 mins trying to get my code for the lock box. The location was good but uhual needs to get with it.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
5.0

I was very happy with the service I was provided

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Cody P. 
Rating:
5.0

Everything was good

Dina T. 
Rating:
5.0

Customer did not leave a comment.

GarySheri D. 
Rating:
4.0

Friendly, easy to do business with. I could contact them directly, without having to go through corporate.

C MICHAEL S. 
Rating:
5.0

Highly recommend this location. The staff is friendly and helpful. I was able to get the truck I needed for the move.

REBECCA B. 
Rating:
5.0

Nothing! Sherry was very helpful and kind.

JOY H. 
Rating:
5.0

Great customer service. Very professional and friendly

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Nina H.  |  Overall Experience 
Rating:
5.0

No improvements needed, Beechgrove UHaul and Storages always does an excellent job

FREDERICK L. 
Rating:
5.0

Both of the ladys were very knowledgeable and eager to help in anyway they could, they answered all of my questions and if they were not certain, they looked up the answer so they wouldnt give me any sort of misinformation. The truck we picked up was very clean and maintained.

RYAN R. 
Rating:
5.0

Manager was rude and tried to squeeze more money out of me the place is a rip off a total joke

robert b.  |  Overall Experience 
Rating:
5.0

This was the nicest storage unit I have ever had. The employees were so nice. Sherry is the best, anytime I had any problem she was always so friendly and helpful. Thank you

Joyce M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine E. 
Rating:
5.0

The two ladies working the morning I picked up were so great & helpful. They had the truck started & warming up on the freezing day for when I got there.

KELLIE M. 
Rating:
5.0

The truck was clean but it rode a little rough. Seemed like it might be having a little transmission problem.

JOHN B. 
Rating:
5.0

Again location was not the problem. Lack of communication from main U-Haul hub was the problem.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

This is the second time I've used this particular location. I tell ya the process was easy, the staff were very helpful, and the trucks were clean and ready to go!

Sam M. 
Rating:
5.0

Thank you very much! You were all extremely helpful and honest. I am glad to meet all of you!

Hakan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA J. 
Rating:
5.0

The employees at this location are excellent. Their customer service goes above and beyond. Any time I need to rent a U-Haul truck, I will go to this location

Deborah S. 
Rating:
4.0

Cargo bay had muddy footprints all over

Jessica T. 
Rating:
5.0

john you have done a great job with this business the manager was very helpful

BILL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

neshea p.  |  Overall Experience 
Rating:
5.0

Everyone there was very nice and very professional. And I really like the layout. Nice and secluded.

Derek M.  |  Overall Experience 
Rating:
5.0

No I haven’t moved out yet…maybe the first of April…

Charlene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Had a good experience every visit.

Tom M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

The truck was dirty, but I couldn't say that on return without a 25 dollar charge. The wind shield was the problem. Not something you'd notice in daylight, but it was murder on the interstate at night.

DREW C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

RENATO P. 
Rating:
5.0

Staff was great! I've rented trucks in the past from other locations, this was by far my best experience renting from UHaul. Will be my go to location going forward Thanks Beechgrove Self Storage

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

My experience with Beechgrove was great, people are very friendly.will be back in the future.thank you.

Becky B.  |  Overall Experience 
Rating:
4.0

Made my experience great and easy no hassle and no pressure to change anything on a reservation. Definitely great people working there and some of the best customer service I had in a long while

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Brooklyn F. 
Rating:
3.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Joel N. 
Rating:
5.0

These Gals/ Guys have their stuff together! In and out! You will be happy and well taken care of

WILLIAM G. 
Rating:
5.0

Great place!

Joyce W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

This is a great UHAUL location. Clean facilities, prompt service and the staff is friendly and helpful!

DUANE P. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

The employee was very informative and pleasant

HOLLIE S. 
Rating:
5.0

This is a popular rental location. Could use a little more room for parking trailers, trucks, etc. Gets a little congested with in-and-out traffic coming from rental units.

James A. 
Rating:
5.0

Katherine and Jessie rock. Easy process.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Very friendly staff

Barry A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
2.0

Felt like I was being schooled on every detail. Then truck wasn't serviced or clean, Doritos left inside the door. Super tight parking lot to return equipment, almost no place to park to be out of the way of the storage gate. I would not rent from this location again.

KIMBERLY G. 
Rating:
4.0

Truck didn't have a/c but staff at location was great and very accommodating. It was just so hot when driving the truck- good thing it wasn't the middle of summer.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A. 
Rating:
5.0

wonderful place office staff was very helpful

timothy f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
3.0

Customer did not leave a comment.

BAILEE J. 
Rating:
5.0

Nothing, except keep up the good work!

BERT W. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

SHETADRA R. 
Rating:
5.0

Customer did not leave a comment.

Debby S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBIE G. 
Rating:
4.0

Customer did not leave a comment.

STEVIE L. 
Rating:
5.0

My experience was perfect will use them again if needed

CHRISPHOFER B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

The agent at Beech Grove chose a random return location 40 miles away from our new apt. I clearly chose the return location when I originally booked the truck and we are still not sure why it was changed. We called the agent who said he couldn't do anything and gave an 800 number to call and change it back. However nobody answered the 800 line after waiting over 45 minutes on hold. Terrible

RICHARD B. 
Rating:
5.0

Customer service was first class; I spoke with two different employees and both were friendly, efficient, polite, and knowledgeable. The facility and its trucks were well maintained and spotlessly clean. Excellent experience! I would not hesitate to rent trucks (or storage) here in future.

DAWN M. 
Rating:
5.0

My order was not entered as a 24/7 pickup which cost me a 30 minute delay and $50. Had it been entered correctly it would have been an excellent experience.

Dave R. 
Rating:
5.0

The truck was clean but the steering was bad. Way too much play in the steering wheel, but otherwise fine.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

UTE H. 
Rating:
5.0

Not only us the staff friendly and helpful but they also offer 24 hour access I think they are the only ones around that do!

Christopher T.  |  Overall Experience 
Rating:
5.0

Nothing! The lady that took care of me was very friendly and helpful. It was a great experience and I would recommend this place to anyone.

ANDREW B. 
Rating:
1.0

Some kind of compensation for our ruined furniture would have been nice.

Alyssa P. 
Rating:
5.0

Customer did not leave a comment.

EUGENE I. 
Rating:
5.0

Nothing I can think of.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE S. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

Customer did not leave a comment.

rushi G. 
Rating:
4.0

the belts were twisted and tied causing tools needed to loosen, this should have been straight when inspected on return. I returned the unit like I would like to have received it

RICHARD H. 
Rating:
5.0

The representative who handled my rental was very friendly and courteous. He did a great job!

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The young lady who Helprin me was professional and courteous, making the drop-off a pleasant experience!

Duane P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Wonderful staff! Very friendly and customer focused. Thank you so much for the great service. I will recommend you to others. Regards, Patrick

Patrick P.  |  Overall Experience 
Rating:
5.0

I have been at this facility for several years and do not have any complaints. John and Sherry where always very friendly and helpful. Very reasonably priced. Thanks John and manager Sherry

DOUG H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUKE K. 
Rating:
5.0

The office staff were very nice and very helpful with renting Uhaul’s and storage units . They get the best I’ve ever worked with .👍🏻

Earl M.  |  Overall Experience 
Rating:
5.0

When I need to rent a truck for a quick, store-to-home rental, I always look here first. Great customer service.

bea G. 
Rating:
4.0

The pickup and return mobile process was very easy and quick. I was surprised at how well it went. The instructions were very clear and easy to follow. My only complaint is petty, but has to do with the location. We arrived at 6a and it was raining so we took shelter under the buildings awning to start our pickup process, but we quickly opted for rain when we looked up and saw at least half a dozen giant spiders and their spider webs.

Alex G. 
Rating:
5.0

I handled most of the details of my rental experience at the counter. I think Jessie was his name, he was great! Dealing in person was much easier than the app.

SUSAN B. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
4.0

The truck floor had an oily coating on it which mad it very slippery. We had to mop the floor to make it safe enough to step on. The A/C only came out the defrost vent. It took 30 minutes to cool off

WILLIAM R. 
Rating:
2.0

I had reserved my uhaul at Compass Self Storage, 10 minutes before picking up my uhaul they said they did not have my truck and that I had to drive further to get my truck. I was prommised that I would not have to pay for the extra mileage because I was renting from further away. Well, I got my bill and guess what. I was charged for all the mileage I had to incure by going out of my way to pick up and rent the uhaul from a much further location. So Uhaul did not have my truck. I had to rent further away, and I had to pay for more mileage because of it. I was told by Compass that they would reimburse the extra mileage. Even brought it up to the lady working at Beechwood. But in the end it was not true. Oh and the truck had serious vibration issues at speeds 35, 45, 55 mph.

Richard M. 
Rating:
5.0

We loved our experience! Great staff, great prices, lots of choices, and great hours. The safety was awesome. I could trust my stuff there at all times. Thank you for being great!

Nora F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NATALIA G. 
Rating:
5.0

The van we rented was in great shape and the employee helping us was very nice. I would highly recommend this place.

REBECCA F. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Sherri does an excellent job.

John H. 
Rating:
5.0

Have used this location a couple times and they are always friendly professional and helpful.

John V. 
Rating:
4.0

Customer did not leave a comment.

Bryon G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G. 
Rating:
5.0

The gentleman at the location went over and above to help me with my reservation.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn’t receive an email or a text. Also, I wasn’t the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don’t know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn’t know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is “5’2” and doesn’t like cleaning up after people” she also stated that she “didn’t care my stuff was ruined”. When I told her about the blacktop people she stated “we called and told everyone.” Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she’s too short to deal with the dumpsters and that’s why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn’t put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn’t want to charge them because we had more things. She also then said she was charging me another $150 because “her boss said she could”. When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn’t there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: “That’s fine. Rumpke takes care of that anyways. We don’t touch it.” So the lady that’s “5’2” with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.

Malina M.  |  Overall Experience 
Rating:
5.0

Sherry is wonderful. She is very efficient and helpful and professional. Thank you!

Timothy Q.  |  Overall Experience 
Rating:
5.0

My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. Thanks

GARRY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Overall Experience 
Rating:
5.0

I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.

DAVID K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff Would highly recommend

Robert M.  |  Overall Experience 
Rating:
5.0

Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.

Tim S.  |  Overall Experience 
Rating:
5.0

The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten years

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni M.  |  Overall Experience 
Rating:
5.0

Customer service 2nd to none. Very clean place. Great people work here.

Chris H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan W.  |  Overall Experience 
Rating:
5.0

I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.

Ramon R.  |  Overall Experience 
Rating:
5.0

Great facility, just had to tighten the belt.

KENNETH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory K.  |  Overall Experience 
Rating:
5.0

This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!

Elizabeth W.  |  Reservation 
Rating:
5.0

Everyone is friendly and helpful...

Charlene M.  |  Reservation 
Rating:
1.0

It's really hard to leave a good review when you find out that you were lied to!

Jennifer L.  |  Reservation 
Rating:
5.0

Laurine was extremely helpful the day I picked up the lock. Initial res thru central loc was not too good, they were confused on location and what I wanted.

Privacy R.  |  First Impressions 
Rating:
5.0

The experience and the process was great! Will definitely recommend this facility to all my friends and family.

Privacy R.  |  First Impressions 
Rating:
5.0

We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.

JAMES P.  |  First Impressions 
Rating:
5.0

The owner John was very professional and conscientious. I will recommend his facilities to everyone in need of them.

Privacy R.  |  First Impressions 
Rating:
5.0

This storage facility was very helpful and accommodating. Check in was very smooth. I also had to change the size of unit that I originally rented and she was very accommodating.

Privacy R.  |  First Impressions 
Rating:
5.0

Although I didn`t use the facility due to distance from my move, the manager bent over backwards to help me in my situation. If I lived in KY, I would DEFINITELY rent here!!

Privacy R.  |  First Impressions 
Rating:
5.0

great!

Privacy R.  |  First Impressions 
Rating:
4.0

I only wish there was a light to see into the storage unit or an electrical outlet close by so I could plug in a lamp. Other than that I am completely satisfied!

Privacy R.  |  First Impressions 
Rating:
5.0

There are many cameras,and you punch an id code to get into and out of the facility. Everything they have done has provided me peace of mind that my personal items will be safe.

Privacy R.  |  First Impressions 
Rating:
5.0

John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional looking

BARRY C.  |  First Impressions 
No reviews have been submitted for this location.

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