The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn’t receive an email or a text. Also, I wasn’t the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don’t know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn’t know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is “5’2” and doesn’t like cleaning up after people” she also stated that she “didn’t care my stuff was ruined”. When I told her about the blacktop people she stated “we called and told everyone.” Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she’s too short to deal with the dumpsters and that’s why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn’t put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn’t want to charge them because we had more things. She also then said she was charging me another $150 because “her boss said she could”. When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn’t there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: “That’s fine. Rumpke takes care of that anyways. We don’t touch it.” So the lady that’s “5’2” with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.Malina M. | Overall Experience
Customer Reviews for Beechgrove Self Storage
(U-Haul Neighborhood Dealer)
Independence, KY 41051
(Off Dixie Hwy)
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 8 am - 3:30 pm
- Sun: 9 am - 12 pm
Special Operating Hours
- 7/4/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sherry is wonderful. She is very efficient and helpful and professional. Thank you!Timothy Q. | Overall Experience
My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. ThanksGARRY D. | Overall Experience
Customer did not leave a comment.THOMAS M.
Jessie was great. Highly recommend Beechgrove Self Storage as a place to rent.MICHAEL W.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Jason B.
Very friendly staff and easy to usebenjamin M.
It was awesomeFelycia L.
Thank you.Jerimie B.
The truck was dirty and the dolly in the rear only head a green zip tie holding it to the Mount so therefore it came loose. The staff was very accommodating and polite thoughDavid R.
Customer did not leave a comment.Andrew L.
Customer service was on point. Wish I could say the same for Uhaul.WESTON E.
Customer did not leave a comment.John M.
Customer did not leave a comment.Jason C.
Sherry was so awesome! Very helpful and accommodating.Joy B.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Amy S. | Overall Experience
I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.DAVID K. | Overall Experience
Customer did not leave a comment.AUSTIN C.
It's all good!! thanks, RonRonald D.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.anthony K.
Customer did not leave a comment.Zachary S.
Had no problems at all.Danny R.
Customer did not leave a comment.Amy T.
Customer did not leave a comment.Michael E. | Overall Experience
Customer did not leave a comment.Mark C.
Friendly and helpful staff Would highly recommendRobert M. | Overall Experience
Customer did not leave a comment.Robert M.
Customer did not leave a comment.TIMOTHY M.
Everything wa greatJona B.
Customer did not leave a comment.JOANNE H.
Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.Tim S. | Overall Experience
The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten yearsJames L. | Overall Experience
Completely satisfied with everything and everyone!Tim M.
Customer did not leave a comment.VIRGINIA P.
Customer did not leave a comment.Lloyd W.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Crystal T.
Customer did not leave a comment.Toni M. | Overall Experience
Customer did not leave a comment.Francis S.
I personally think that the facillty and the personnel there are the best.Joyce M.
I've never felt more like a criminal trying to rent a truck every other word was â€œdon't steal the truck.â€ They made me feel like they already expected me to break the law with the truck and steal it and part it out and never return it, over drive it, treat it poorly, not fill the gas, and return it late. So when I returned it in 6 hours instead of 10 with a full tank of gas, driving under a total of 25 miles, I felt unappreciated. So I will never come back here. In fact, I will advise people to go somewhere else.CODY S.
The steering was not working great. The truck had garbage in the back. Truck was running before I showed up, burning gas I was in charge of refilling.TYLER P.
Customer did not leave a comment.JOSHUA K.
Service rep @ front counter was very nice. A 10' truck was unavailable the day I needed it, so the company rented me a 15' truck for no extra chargeSean M.
Wear mask at counter. No one inside the office wore mask.Diana B.
Nice people to work with.Lawrence P.
I would normally not leave a review but the two women at this office were so helpful - I wish I had gotten their names. I had a reservation with one of your competitors for 12/28 and when I arrived (after getting a confirmation email) was told they had zero trucks available at any location.....THEY told me to go to Uhaul or Penske. I immediately drove to UHaul and not only was I able to get a truck but a larger truck....for less.....and no aggressive deposit. The women working there even offered me lunch. They were just doing their job but it was very much appreciated during my frantic morning and moving/holidays....etc. THANK YOU!Melissa W.
I always have a good experience every time I go into Beechgrove UHaul. Sherry and the other people that work there are always friendly and helpful.Joyce M.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.James A.
Customer service 2nd to none. Very clean place. Great people work here.Chris H. | Overall Experience
Customer did not leave a comment.Meghan W. | Overall Experience
Thank you for all of your help!BRETT W.
Everything went as planned. ThanksMichael C.
Outstanding front desk service!!Tracey H.
Customer did not leave a comment.William B.
Awesome staff! They offer to go above and beyond to help. Great experience!CHRISTOPHER B.
Car immediately flashed a â€œcheck engine lightâ€. Maybe do quick inspections beforehandAric J.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.KRISTA M.
I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.Ramon R. | Overall Experience
Very friendly, honest and upfront, knowledgeable and helpful. If I need to store my personal items again, I would return to this location. It was easy and nice to talk to the owners.Ramon R.
Great facility, just had to tighten the belt.KENNETH S. | Overall Experience
Customer did not leave a comment.Cory K. | Overall Experience
Customer did not leave a comment.Dorothy B.
Customer did not leave a comment.Vera S.
Customer did not leave a comment.DENNIS M.
This is the best location we have ever used. They were very nice showed us around the truck answer ed all our questions and even left us an email to use if we had any problems.TIMOTHY B.
Customer did not leave a comment.JON A.
Absolutely hands down this is the best facility to rent UHaul from!!!!James A.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Cori B.
Customer did not leave a comment.STEVEN L.
Customer did not leave a comment.Charles H.
Service was excellent. Vehicle was like brand new. Very impressed will be using this location for future needs.Charles G.
good, friendly service. will return to this locationCRAIG P.
Thank you for a smooth transaction!Daniel B.
Customer did not leave a comment.Mark C.
This was the worst Uhaul experience I've ever had in my life. I lived in Lawrenceburg, Indiana. I called 2 weeks ahead of time to reserve a one way 26' truck and was told I could pick it up right down the street from me @ 8:30. I scheduled the movers to arrive at 9:30. The day before everything was scheduled to happen I got a text to call Uhaul to confirm my reservation. When I called I was told there wasn't a 26' truck at that site and only 1 in the entire TriState. I was to pick it up in Independence, KY @ 9:15. Not only was this out of the way it was in a completely different state. I had to call the movers and ask them to not arrive until 10:30. I drove to that dealer (30 miles out of the way). When we arrived we were told that truck was out and the guy said he was only 10 minutes out. After 30 minutes of waiting I asked for an update. She said the renter quit answering his phone. At 10:00 my nephew (who was going to drive the truck for me) told me to go back to the house so I'd be there when the movers arrived so they could start carrying items out of the house. At 10:30 our reserved truck still hadn't arrived. At that point my nephew asked if we could rent a "local" truck. Local means you pay extra for any mileage over the allotted amount. And, it had to be returned to that location, (Independence, KY). At this point we were desperate so we rented the "local" truck. We loaded my belongings in Lawrenceburg, IN. We drove to Harrison, OH to my new place to unload the truck. After a long day of moving we had to the return the truck to Independence, KY. This whole experience SUCKED. I hope I never have to use Uhaul againJAMES J.
Nothing at all. The staff at this location was amazing and professional. The woman working the desk was the best customer service experience I have ever had. Would come back just to talk to her!!CHAD G.
Customer did not leave a comment.Scott M.
The trailer I rented had blankets in it when I picked it up. It was also dirty with dried mud. I blew it out with a leaf blower when I finished using it, and returned it exactly the way I'd picked it up. I was also charged $15 for a coverage that I'd waived. My bill was $80 to rent a trailer for less than 2 days. I've used your services many times in the past, but I'm buying my own trailer come next business day. I'll not use uHaul again...Also your trailers are all beat to hell.George L.
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.April H.
Very friendly, simple , no hassle rentalRobert L.
The process is really smooth, this is my 4th rental in two years. No complains about the truck/vans. Friendly staff. I do recommend this location and company.Josafat O.
Customer did not leave a comment.Clinton G.
This location is very helpful and polite!NICHOLAS H.
Hopefully the staff start recognizing me soon. Rented from them 5 or 6 times in the last 3 months, but they don't seem to know me yet.JAMES A.
Customer did not leave a comment.David D.
Customer did not leave a comment.MARK W.
Everything went well your location I recommend to snyoneDAVID F.
Customer did not leave a comment.CINDY N.
Sherry and team are super friendly and helpful. I would recommend them to anyone needing storage or uhaul rental.Julie B.
Very friendly staff so don't change a thingDavid H.
Customer did not leave a comment.Steven K.
Customer did not leave a comment.SCION P.
Customer did not leave a comment.Lisa V.
Customer did not leave a comment.Jason M.
Not a thing.WILLIAM N.
Previous renter did not sweep out trailer. Found pieces of toys, lamp shade hardware, broken pencils and other misc. items on the floor of the trailer.James A.
Customer did not leave a comment.James A.
Customer did not leave a comment.Karren S.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.DONNA H.
Keep driver's license information and past rental history on file to reduce check-in time.JAMES A.
Sherri is awesome to work withBarbara C.
Great staff. Very friendly and helpful. Arrived, signed paperwork, attached the trailer to my truck, and was gone in under 10 minutes.Donald K.
The people were very nice and helpful.MICHAEL S.
Have always had a great experience at this location!FRANK S.
This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!Elizabeth W. | Reservation
Everyone is friendly and helpful...Charlene M. | Reservation
It's really hard to leave a good review when you find out that you were lied to!Jennifer L. | Reservation
We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.JAMES P. | First Impressions
John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional lookingBARRY C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!