Customer Reviews for Beechgrove Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beechgrove Self Storage

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VIRGINIA P.
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Customer did not leave a comment.

Lloyd W.
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Anthony M.
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Crystal T.
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Toni M. | Overall Experience |
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Francis S.
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Joyce M.
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I personally think that the facillty and the personnel there are the best.

CODY S.
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I've never felt more like a criminal trying to rent a truck every other word was “don't steal the truck.” They made me feel like they already expected me to break the law with the truck and steal it and part it out and never return it, over drive it, treat it poorly, not fill the gas, and return it late. So when I returned it in 6 hours instead of 10 with a full tank of gas, driving under a total of 25 miles, I felt unappreciated. So I will never come back here. In fact, I will advise people to go somewhere else.

TYLER P.
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The steering was not working great. The truck had garbage in the back. Truck was running before I showed up, burning gas I was in charge of refilling.

JOSHUA K.
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Customer did not leave a comment.

Sean M.
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Service rep @ front counter was very nice. A 10' truck was unavailable the day I needed it, so the company rented me a 15' truck for no extra charge

Diana B.
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Wear mask at counter. No one inside the office wore mask.

Lawrence P.
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Nice people to work with.

Melissa W.
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I would normally not leave a review but the two women at this office were so helpful - I wish I had gotten their names. I had a reservation with one of your competitors for 12/28 and when I arrived (after getting a confirmation email) was told they had zero trucks available at any location.....THEY told me to go to Uhaul or Penske. I immediately drove to UHaul and not only was I able to get a truck but a larger truck....for less.....and no aggressive deposit. The women working there even offered me lunch. They were just doing their job but it was very much appreciated during my frantic morning and moving/holidays....etc. THANK YOU!

Joyce M.
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I always have a good experience every time I go into Beechgrove UHaul. Sherry and the other people that work there are always friendly and helpful.

Robert T.
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Joseph S.
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James A.
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Chris H. | Overall Experience |
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Customer service 2nd to none. Very clean place. Great people work here.

Meghan W. | Overall Experience |
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Customer did not leave a comment.

BRETT W.
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Thank you for all of your help!

Michael C.
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Everything went as planned. Thanks

Tracey H.
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Outstanding front desk service!!

William B.
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Customer did not leave a comment.

CHRISTOPHER B.
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Awesome staff! They offer to go above and beyond to help. Great experience!

Aric J.
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Car immediately flashed a “check engine light”. Maybe do quick inspections beforehand

Timothy K.
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Customer did not leave a comment.

KRISTA M.
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Customer did not leave a comment.

Ramon R. | Overall Experience |
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I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.

Ramon R.
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Very friendly, honest and upfront, knowledgeable and helpful. If I need to store my personal items again, I would return to this location. It was easy and nice to talk to the owners.

KENNETH S. | Overall Experience |
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Great facility, just had to tighten the belt.

Cory K. | Overall Experience |
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Customer did not leave a comment.

Dorothy B.
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Vera S.
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DENNIS M.
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TIMOTHY B.
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This is the best location we have ever used. They were very nice showed us around the truck answer ed all our questions and even left us an email to use if we had any problems.

JON A.
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Customer did not leave a comment.

James A.
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Absolutely hands down this is the best facility to rent UHaul from!!!!

Donald B.
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Robert M.
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Cori B.
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STEVEN L.
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Charles H.
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Charles G.
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Service was excellent. Vehicle was like brand new. Very impressed will be using this location for future needs.

CRAIG P.
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good, friendly service. will return to this location

Daniel B.
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Thank you for a smooth transaction!

Mark C.
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Customer did not leave a comment.

JAMES J.
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This was the worst Uhaul experience I've ever had in my life. I lived in Lawrenceburg, Indiana. I called 2 weeks ahead of time to reserve a one way 26' truck and was told I could pick it up right down the street from me @ 8:30. I scheduled the movers to arrive at 9:30. The day before everything was scheduled to happen I got a text to call Uhaul to confirm my reservation. When I called I was told there wasn't a 26' truck at that site and only 1 in the entire TriState. I was to pick it up in Independence, KY @ 9:15. Not only was this out of the way it was in a completely different state. I had to call the movers and ask them to not arrive until 10:30. I drove to that dealer (30 miles out of the way). When we arrived we were told that truck was out and the guy said he was only 10 minutes out. After 30 minutes of waiting I asked for an update. She said the renter quit answering his phone. At 10:00 my nephew (who was going to drive the truck for me) told me to go back to the house so I'd be there when the movers arrived so they could start carrying items out of the house. At 10:30 our reserved truck still hadn't arrived. At that point my nephew asked if we could rent a "local" truck. Local means you pay extra for any mileage over the allotted amount. And, it had to be returned to that location, (Independence, KY). At this point we were desperate so we rented the "local" truck. We loaded my belongings in Lawrenceburg, IN. We drove to Harrison, OH to my new place to unload the truck. After a long day of moving we had to the return the truck to Independence, KY. This whole experience SUCKED. I hope I never have to use Uhaul again

CHAD G.
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Nothing at all. The staff at this location was amazing and professional. The woman working the desk was the best customer service experience I have ever had. Would come back just to talk to her!!

Scott M.
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Customer did not leave a comment.

George L.
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The trailer I rented had blankets in it when I picked it up. It was also dirty with dried mud. I blew it out with a leaf blower when I finished using it, and returned it exactly the way I'd picked it up. I was also charged $15 for a coverage that I'd waived. My bill was $80 to rent a trailer for less than 2 days. I've used your services many times in the past, but I'm buying my own trailer come next business day. I'll not use uHaul again...Also your trailers are all beat to hell.

Deborah B.
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April H.
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Robert L.
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Very friendly, simple , no hassle rental

Josafat O.
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The process is really smooth, this is my 4th rental in two years. No complains about the truck/vans. Friendly staff. I do recommend this location and company.

Clinton G.
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Customer did not leave a comment.

NICHOLAS H.
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This location is very helpful and polite!

JAMES A.
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Hopefully the staff start recognizing me soon. Rented from them 5 or 6 times in the last 3 months, but they don't seem to know me yet.

David D.
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Customer did not leave a comment.

MARK W.
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DAVID F.
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Everything went well your location I recommend to snyone

CINDY N.
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Julie B.
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Sherry and team are super friendly and helpful. I would recommend them to anyone needing storage or uhaul rental.

David H.
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Very friendly staff so don't change a thing

Steven K.
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Customer did not leave a comment.

SCION P.
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Lisa V.
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Jason M.
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WILLIAM N.
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Not a thing.

James A.
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Previous renter did not sweep out trailer. Found pieces of toys, lamp shade hardware, broken pencils and other misc. items on the floor of the trailer.

James A.
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Karren S.
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JOHN P.
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DONNA H.
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JAMES A.
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Keep driver's license information and past rental history on file to reduce check-in time.

Barbara C.
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Sherri is awesome to work with

Donald K.
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Great staff. Very friendly and helpful. Arrived, signed paperwork, attached the trailer to my truck, and was gone in under 10 minutes.

MICHAEL S.
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The people were very nice and helpful.

FRANK S.
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Have always had a great experience at this location!

Jad D.
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Customer did not leave a comment.

RAFAEL B.
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Muy buen servicio

Paul B.
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Both ladies working there provided great customer service.

Steve B.
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Customer did not leave a comment.

DANIEL J.
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Andrew B.
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Nothing that I can think of. The staff was very nice and made it very easy peasy!

Stephen H.
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Nothing. Efficient, accommodating and very helpful. She made the return extremely easy. I had an excellent experience.

Dylan P.
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excellent service

Jeffrey N.
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Anuthin K.
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Bobby O.
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Bruce Y.
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Mark C.
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Sherrie was a real life-saver, helping me with the App and went above and beyond in her customer service.

Kris L.
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Everything went smoothly. I had no problems renting the truck or picking it up. Also the price is very reasonable. I will definitely use them again if I move again.

Joshua B.
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Customer did not leave a comment.

Howard G.
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Very friendly and engaging.

Patrick G.
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Employees are very professional, efficient and friendly.

Robert D.
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Customer did not leave a comment.

Amy M.
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Sherry is very nice to work with.. no problems

Andrew W.
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Staff here is always very polite and helpful.

Tami T.
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This location was all over the place with information and confusing about return times, was told at least five +times that there was an appliance dolly in the truck and come to find out it was a utility dolly which is no help for a washer and dryer they are completely different, when I called to get that charge of $10.00 taken off there was no apology for the inconvenience. Don't say it's in the truck and replace it with a utility dolly.

Alexander D.
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Customer did not leave a comment.

cynthia G.
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Cathie B.
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Justin W.
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Lights didn't work

David M.
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Customer did not leave a comment.

Pranay S.
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Customer did not leave a comment.

Elizabeth W. | Reservation |
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This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!

Charlene M. | Reservation |
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Everyone is friendly and helpful...

Jennifer L. | Reservation |
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It's really hard to leave a good review when you find out that you were lied to!

JAMES P. | First Impressions |
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We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.

BARRY C. | First Impressions |
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John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional looking

No reviews have been submitted for this location.

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