Customer Reviews for Beer City USA
(U-Haul Neighborhood Dealer)

197 reviews

828 S Washington Ave   Scranton, PA 18505
(Across from McDonald's in the South Side Shopping Center)

(570) 344-4283

Location Hours

  • Mon-Sat: 9 am - 11 pm
  • Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(570) 344-4283

828 S Washington Ave
Scranton, PA 18505
(Across from McDonald's in the South Side Shopping Center)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 11 pm
  • Sun: 9 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kerryann B. 
Rating:
1.0

Customer did not leave a comment.

khalil D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER O. 
Rating:
5.0

Excelent!

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
2.0

Dissatisfied. Your utility hand truck was clearly marked at $7.99. Deduction from bank transaction was $10+ when I returned the hand truck with $7.00 rental cost still showing. I complained to Uhall agent for price adjustment. He said “price went up” adjustment “ain't happening.? “ Poor customer service; I want Uhall to honor their $7 advertised price.

Marcella B. 
Rating:
1.0

Have the return location not rip people off like they did to me. I dropped the truck off Saturday afternoon June 4 and they put on my receipt that it was dropped off Sunday morning June 5 and they charged me 40 dollars for being 1 day late when I was over 14 hours early returning the truck. I might not ever use uhaul again Dennis Lepre

dennis L. 
Rating:
4.0

Customer did not leave a comment.

YURI S. 
Rating:
3.0

truck smelled like cigrettes, very rough ride and only got 12 miles per gallon

SCOTT R. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA S. 
Rating:
5.0

Very friendly at this location. On a Saturday mornings the regular U Haul is very busy. This was a nice and easy satellite U Haul.

WILLIAM W. 
Rating:
3.0

No one was behind counter. Took 10 mins to find someone. They are Indian and really have no clue!

Kalie P. 
Rating:
3.0

I was very surprised as to how easy the rental and the drop off was. I would recommend uhaul to everyone.

Ronald M. 
Rating:
3.0

Gas!! I have filled up gas more than it has. Can't get credit for that... it is hard to figure out how much gas need to fill up before returning.

KARTIK P. 
Rating:
4.0

Very easy to use app

JAMES M. 
Rating:
5.0

A lot with Black top instead of grass

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

JOHNJ P. 
Rating:
3.0

The truck has almost an hour late for pick up. And due to this inconvenience we missed another very crucial appointment. This added extra financial burden. Also, when we made the reservation the quoted price was $113 but we ended up paying $170. The truck has not clean at pick up, we needed sweep it before loading. Can you please asses the above and kindly consider a partial refund. Thank you, regards. Laszlo Veress

Laszlo V. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
2.0

Option to get the key from the lockbox as advertised on the website and online reservation was not true. I had to wait until the business opened up and then the owner was 30 minutes late opening the store.d

RONALD V. 
Rating:
5.0

Customer did not leave a comment.

Enrique M. 
Rating:
5.0

Absolutely nothing! Dimple was AMAZING!! She was so helpful, and was able to gather the 60 blankets we needed. She explained everything thoroughly and clearly and even helped us load the blankets on to the truck. What an asset to the U-Haul system is Dimple at this location!!

DYAN J. 
Rating:
5.0

Very friendly and helpful, and they sold beer too, what could be better.

Gregory V. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE C. 
Rating:
3.0

Customer did not leave a comment.

JAMESSAMUEL M. 
Rating:
1.0

No sense of customer service. The individual with in the Uhal chain has no sense of personal accountability. I will NEVER work with uhall again.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Very fast in and out.

WENDY W. 
Rating:
3.0

They forgot the 12 furniture pads and compensated me. Very pleased.

Elaine C. 
Rating:
1.0

Customer did not leave a comment.

Obdulio L. 
Rating:
1.0

I was over charged. I was charged for 2 days and the service location hang up on me when I called to report the issue.

PRINCEROY H. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

The app is useless frozen and had to contact support and then just used the website

Matthew A. 
Rating:
1.0

It's at a liquor store, the area looks off and finding the drop off location was awkward because the place doesn't look professional.

JAIME C. 
Rating:
3.0

Customer did not leave a comment.

MARIA O. 
Rating:
1.0

Have your employees come out and review a vehicle when you pick it up before you leave. I was blamed for $500 in damages that I couldn't have possibly done to the truck. Not happy.

Olivia A. 
Rating:
2.0

Customer did not leave a comment.

Mark F. 
Rating:
1.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Susana D. 
Rating:
2.0

The clerk was slow to respond, gruff in manner, said no paperwork was necessary, and grudgingly showed us where to put the trailer we had rented - in a weed-filled area that had a disorganized appearing smattering of U-Haul items. We were glad we had prepaid for everything in Nebraska before we left. Also, the address of the place is deceptive. We finally located the place after stopping at another U-Haul place a few miles away.

Thomas H. 
Rating:
2.0

Receiving my keys was a hassle. My order was done wrong, I was told owed more than I did because the worker was distracted, I was never told to return it with gas so I was charged extra for that. Upset at my experience.

olivia B. 
Rating:
3.0

Inadequate parking for trucks and trailers. The representative however was very nice and friendly

Michael J. 
Rating:
2.0

Area does not seem safe and the lot that the truck was in was gated but all high weeds surrounding the truck

Anthony N. 
Rating:
5.0

Lower rate

CASSIE K. 
Rating:
5.0

Customer did not leave a comment.

Kat K. 
Rating:
5.0

Great customer service

Angelica R. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Valencia J. 
Rating:
1.0

The vehicle looked clean but when I wiped it down with antibacterial cleaner, I saw how dirty it was. With COVID-19, YOU should be sanitizing every vehicle before renting. I don't believe U-Haul is taking this pandemic seriously or doing anything to protect their customers. I am surprised and extremely disappointed.

John R. 
Rating:
5.0

Customer did not leave a comment.

Saravanababu V. 
Rating:
3.0

Customer did not leave a comment.

Ashley J. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
1.0

Attendant was rude. They did not have the moving blankets I ordered, and couldn't even tell me how many they had. They just gave me a bag of 5. I had to take my time on the phone to talk to UHaul and go to another store to get the blankets I needed.

doug M. 
Rating:
3.0

Customer did not leave a comment.

marisol V. 
Rating:
4.0

Customer did not leave a comment.

Felicia A. 
Rating:
1.0

This was by far the worst experience I have ever had!!

Kelly L. 
Rating:
1.0

This is a shady looking location, took an hour to get checked out. All kinds of scary life forms visit this establishment, but the owners were very nice. Uhaul has a computer problem with the last page drop off location, this is the second time I had an issue, it should not take over an hour to get checked out.

James F. 
Rating:
1.0

When it came time to use the headlights, only one worked. The woman behind the desk was rude and disrespectful.

stevie S. 
Rating:
2.0

Customer did not leave a comment.

jennifer S. 
Rating:
1.0

Accurately record mileage and fuel levels...Clean truck..

Jack H. 
Rating:
5.0

BEST EXPERIENCE I EVER HAD RENTING A UHAUL TRUCK FOR A FEW HOURS. THE WOMAN THERE NAMED DIMPLES SHE SAID HER NAME IS WAS SO GREAT. VERY HELPFUL.

CHRISTINE B. 
Rating:
2.0

Second time giving this place a try very disappointed with the customer service, plus they try to over charge you for by telling lies

Linda A. 
Rating:
3.0

Be a little faster took about an hour to get the U-Haul but overall everything else was OK

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

Joseph D. 
Rating:
1.0

I feel certain I was overcharged. The clerk could not answer any questions. Never received an email detailing the charges. I plan to tell everyone I can what a terrible experience I had.

francis G. 
Rating:
1.0

Does not accept checks at this location. Expected me to show up at a liquor store carrying cash to pay for Uhaul. Truck was dirty with cigarette ashes. Location did not have furniture pads or a dolley but I was still charged for them.

Ryan K. 
Rating:
1.0

The guy barely spoke English, and there is now a charge of $75 on my card and I have no idea why I received that charge, because the guy didn't have me sign anything, didn't tell me anything would be charged, AND there was more gas in the truck than when I picked it up, so if anything there should have been a CREDIT to my account,not a charge.

Brian L. 
Rating:
5.0

Very well managed

James M. 
Rating:
5.0

Customer did not leave a comment.

melissa S. 
Rating:
3.0

They have limited trucks so I had to wait 1.5hours for someone to return it

CHRISTEN H. 
Rating:
3.0

I recommend it only because it was the closest and only location near my final destination. Did not feel safe at location late at night.

claudio G. 
Rating:
3.0

Customer did not leave a comment.

Jonathan C. 
Rating:
3.0

Customer did not leave a comment.

Melissa H. 
Rating:
1.0

I went to location listed and circled as my drop off. It was in Newark NJ. This building / location didn't even exist. So instead of a smooth transaction. I and my girlfriend who was following me had to drive through one of the roughest communities I've ever seen with one man attempting to stop my girlfriends car at a Red light. One of the worst transactions I've made in a long time. Then on top of it I had to drive an extra 20 miles to another location. Call. Have locations switched This was a nightmare. I am disappointed in the lack of organIzation

alex W. 
Rating:
4.0

Customer did not leave a comment.

Justine M. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
2.0

Long wait and even made reservation in advance online

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

giovanni S. 
Rating:
5.0

The attendant was fantastic, helpful, and just a pleasure to deal with. I would highly recommend him again. He answered any questions I had and provided an excellent experience.

Cole G. 
Rating:
5.0

U guys need to fix the u haul site is so slow and the service cannot be completed in time because the site have alot of trouble and then not all customers can't wait patiently.

Luis T. 
Rating:
2.0

1) Understand weather was cold - but we had to wait 45 minutes to get the truck since the lock was frozen. The vehicle should be prepped and ready to go at the stated pick-up time. 2) The vehicle had a severe safety issue. The driver side wiper would not spray wiper fluid. This caused very poor visability on the interstate as we were constantly being splashed by other vehicles due to the melting snow & ice. I had to stop at least 10 times to throw snow on the windshield to clean off the salt spray. You can have your U-Haul drop-off location confirm what I'm saying. I would not send this vehicle out until that wiper is fixed, especially during winter weather.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Talisha E. 
Rating:
1.0

Ensure that all customers go to any other location. Close this location completely and start over in Beer City.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

crystalblue P. 
Rating:
3.0

Customer did not leave a comment.

yvette V. 
Rating:
5.0

Customer did not leave a comment.

LEANN K. 
Rating:
2.0

Location shared space with a beer distributor and sole employee worked for U Haul and beer distributor. He seemed unfamiliar with billing procedures and called someone for help. He later called me for credit info provided previously. Also waited in beer customers while working with me. Took one half hour to get the truck.

Jack R. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
3.0

Customer did not leave a comment.

Lauren T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA J. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Great customer service

Melinda H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Arlene V. 
Rating:
3.0

Customer did not leave a comment.

Edward G. 
Rating:
4.0

Customer did not leave a comment.

ALF B. 
Rating:
1.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

It was great

CHRIS B. 
No reviews have been submitted for this location.

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