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rent A | Overall Experience
Customer Reviews for Bell Fork Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have pictures I took prior to receiving truck. The truck had an eyeglass case left in it, blankets were all over inside of truck, there was also cat fur balls in the back of the truck and inside truck and cat hair all over.
Jaliyah SOnly suggestion would be to have an individual code to access the storage area vice the same one for everyone entering. Very pleased and rented for about 10 years!
VALERA B | Overall ExperienceI rented a climate controlled space for the last 4 years. I never had any issues and the staff went out of their way to help when I lost my keys. The units are always clean. Very conveniently located. Great experience.
Joanna C | Overall ExperienceI loved the owner he is so sweet and truly a nice man, everything here was simple and never had issues for the time I had a unit
TIARA S | Overall ExperienceIf I ever needed a storage facility in the future, I plan on using this one.
tabytha b | Overall ExperienceThis was a unit my elderly mother rented. Everyone in the office was very kind & helpful to her. When she died & I needed to arrange transfer from out of state, Brent was companionate, professional & helpful with arranging transportation
Noreen R | Overall ExperienceI was very pleased with my experience at Bell Fork Storage and the only reason I cleaned out my unit was because I only had a few items left inside and it just wasn't making sense to pay to store those few things. I have stored items at other facilities here in Jacksonville and my experience with your facility was far better than any of those. Anytime I had to communicate with you, you were always helpful and friendly. I would recommend your facility to anyone looking for a storage unit. Keep up the great work!
MARTI D | Overall ExperienceGreat place. Safe, clean and the staff is amazing. I would absolutely recommend Bellfork Storage.
Andrea S | Overall ExperienceAwesome customer service - they really helped us out when we were moving and even stayed late when we were delayed in getting to the storage facility the first time.
Paul P | Overall ExperienceThis place was amazing. Well maintained and always clean. Access to my unit was never an issue.
TATE R | Overall ExperienceThe vehicle was clean and the service was amazing. The only complaint I have regarding my entire experience with this company is that the truck sounds like it needs to be maintenance soon.
ALYSSA MThe truck was not clean at time of rental. It was clean when I returned it tho. It only had 1/4 tank of gas at time of rental. I returned it with almost 1/2 tank.
Jacob BAfter one location gave up my truck the rep at this spot stayed after closing to help me check out the only available truck that matched my reservation in the area. Top notch service.
GRANTTHOMAS PVery pleased with this storage facility! Kept very clean and it felt safe and secure. Staff there are great to work with too!
Lori G | Overall ExperienceI would recommend thus storage facility. The area was always clean and the employees were always helpful and friendly.
BRADLEY M | Overall ExperienceI have rented a unit at this facility last year and again this year. Karen is always on top of her game and is very customer service oriented. The units that I have rented are always in great condition and clean. My only negative comment is that the gate to enter the property is still broken and won't close so anyone can drive through which leaves a huge vulnerability and security issue.
Lori O | Overall ExperienceI believe her name was Karen she was so friendly and helped me out on several occasions thank you guys for everything
DANIEL S | Overall ExperienceI WOULD HIGHLY RECOMMEND
Quenisha J | Overall ExperienceKaren is very knowledgeable and I can tell she likes her job and is excellent at customer service. U-Haul has a wonderful employee representing the company. She understands the stress of moving and makes it easy with her kind demeanor and good advice.
JANET DPut my refund money back on my card or give us cash it shouldn’t take days to get our money back
Marquis CThank you for your care and professionalism. You provided the best service and we're always available to answer questions. Thank you and good luck in your future endeavors
Janet D | Overall ExperienceVery satisfied!!
KENNETH M | Overall ExperienceI really felt wanted there an my items was safe at all times! The price is great an so are the people!!!!!
etoya b | Overall ExperienceAbsolutely an amazing company in every way!!! Bell fork storage will always be my first choice and top recommendation.
Edward B | Overall ExperienceThe day prior to picking up my rental uhaul I was called and told my location changed for pick up because the play I picked didn’t work that early even when I was doing an online pickup. Once I picked up my rental uhaul I was told they didn’t have the dozen blankets and appliance dolly that I requested but they were real quick to charge me for it. Then I didn’t even have the dolly in the truck so I had to wait for the employee to get the dolly for me and she told me she put it in the back and me trusting her I got home and realized she gave me the wrong dolly.
Irania MI wouldn't change anything. Thank you
Windymay GThanks. Great service!
JESUS MWas not able to do my 24/7 pick up. Had to wait until store opened. Very inconvenient. Staff at location is very friendly. However customer service via the 1800 number has been terrible with every call.
Anna SThe location was closing when I dropped of the truck. The woman there told me to drop the keys in the return box and she would check it in on Monday (two days later). I did have an extra charge of $60 some that was never explained to me.
Loyce BThe person that helped me was great!!
George YVery friendly and helpful! No need to improve!!!
Diane PStaff was very friendly. easy to find and easy to get around.
matthew sKaren was great!
Carmen RNothing staff was very friendly was in and out best uhaul experience to date
Dottie MKeep up the good work!
Adam CThe lady that took care of us at Belfork storage was so nice and took great care of us.
Lynne SFast service checking the truck in
David V24/7 experience wasn't the greatest. It malfunctioned and i had to wait for the location to open
Necole JNot a thing I can suggest.
Francis CThe return process was very good. I got the trailer inspected and turned in very quickly. Thank you!
John WI spent 4 hours on the phone with customer service e trying to find out why my app doesn’t allow me to pick up my truck it took from 8:55pm to 12am to finally pick up my truck. After words I get charged 114$ because it was scheduled for a one way EVEN THOUGH I LIVE IN TOWN AND I ONLY USED 18 MILES WHICH IS ON RECORD. I had no control on choosing if I could have it as in town pick up or one way. So because who ever it was that had me put it down as a one way screwed me over when I specifically said all I’m doing is picking up a couch and moving it up the street. So I have half a mind to see this company prying for my money.
giovanni dThe lady at the front desk was super friendly and extremely helpful. Had no issues hooking up and returning the trailer. Will definitely rent again from this location
Jennifer BI absolutely love these folks at Ace! They all go above and beyond to help the customer. Definitely will be my first choice when I need to rent again.
Kimberly RAwesome manager, no improvements needed!!!
Terrell DYou can have the things I ordered like the 20 moving quilts. I had to go spend $100 in buying the ones I wanted to rent. Now I have $100 worth of moving quilts sitting around that I did t want.
Troy PKaren from the store reached out to me during my trip to make sure i had the drop off location info and was there to meet me when i returned the trailer. Very attentive employee, which is crucial. Very pleasant and warm person, which is awesome.
MALCOM BTook my trailer back when the original location was closed and assured me it would be no problem.
DANIEL MBest storage facility I've ever used by far.
JOSEPH A | Overall ExperienceIt would be nice if you had a bathroom
Caple F | Overall Experiencevery professional
rick hGreat
rebecca l | ReservationKaren is great. I'm glad I went to the store to make my reservation because Karen made sure I measured the trailer door opening so I rented the right trailer for my need. UHaul has a variety of trailer models for the same size. The older trailers have smaller door openings.
Zachary SThe staff was very helpful and informative and nice. Great service
SHAWNA MManager was VERY accommodating and friendly!! I would definitely use the facilities again!!
Yvonne W | Overall ExperiencePost or makehours of operation more convenient
Robert NThere's nothing that you can do to improve my experience I always use the Bell Fork office when I needed U Haul
Cheryl EVery friendly staff great service.
LUIS G | Overall ExperienceEvery rep I spoke with gave me a different answer on pricing, mileage etc.
chloe hNc
James LThe people there were very helpful and got me checked in quickly. Vary professional did a nice job.
Timothy Snothing at this time
Lisa B