Customer Reviews for Beltsville Pack And Ship
(U-Haul Neighborhood Dealer)

36 reviews

11113 Baltimore Ave   Beltsville, MD 20705
(Located on Baltimore Avenue at the intersection of Powder Mill Road, Beltsville Park & Shop Shopping center)

(240) 297-3385

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 297-3385

11113 Baltimore Ave
Beltsville, MD 20705
(Located on Baltimore Avenue at the intersection of Powder Mill Road, Beltsville Park & Shop Shopping center)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Maria A 
Rating:
4.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Was very Rapid process I was extremely pleased and actually I was expecting to pay a lot more. Got back a little late about 630 they close at six. I believe left the keys in the appropriate box and on my way.

Patrick K 
Rating:
5.0

Excellent experience, would rent from him again!

Mark L 
Rating:
5.0

Nice clean truck. I rent all the time for my business and have been pleased Every time with the great service

Kimberly T 
Rating:
5.0

First time using facility and the rep was VERY helpful in assisting Mr.

Sharon S 
Rating:
5.0

Customer did not leave a comment.

Francisco B 
Rating:
3.0

Van Still had trash in the back from previous renter. I took over an hour on the phone to rent the vehicle. The app was very slow even after I followed all the phone reps instructions.

James W 
Rating:
1.0

Support missing

lydia K 
Rating:
4.0

The app didn't work properly for both pick up and return. I didn't receive the proper instructions for pick up the truck, so I lost 45 minutes trying to solve it.

Juan J 
Rating:
1.0

Provide exact location of vehicles pickup the states UHaul on the building . Went to pick up after hours , but the vehicle and keys were at an offsite lot,. Address provided for pick up on my reservation , was not the address for me to pick up. After a long call to multiple Reps , I was I told the puck location key box was different and I need to go to Insurance company store front to pick up .

Antwaune R 
Rating:
2.0

Better condition vehicle. More knowledgeable employees.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Vonn R 
Rating:
1.0

The rep at the location was very RUDE!!!!!! Didn’t have all needed materials treated us as if we were bothering her trying to get clarity. Worst experience!!!!!!

Michael P 
Rating:
5.0

Customer did not leave a comment.

QIUHUA Z 
Rating:
5.0

good

carlos m 
Rating:
5.0

Brandon provides excellent service. I'll rent again from this location.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Was wondering about the passenger side view mirror not adjusting the driver's eye views. That was the concern I had. Thanks.

Harriet W 
Rating:
5.0

The young man that assisted me demonstrated amazing CS Skills!

TONY P 
Rating:
2.0

When I arrived at the location the Uhaul was not ready and I had a deadline to meet and I had to sit for A very long time waiting to get the keys. And then the truck was dirty and dusty inside the whole Uhaul truck also when driven the it felt off and wobbly like something was wrong with the truck very dangerous to drive in.

Saffiya M 
Rating:
4.0

Customer did not leave a comment.

LATISHA C 
Rating:
3.0

Customer did not leave a comment.

Kyra L 
Rating:
5.0

Great customer service. On point

Vincent O 
Rating:
3.0

Customer did not leave a comment.

Sherrie S 
Rating:
5.0

Thanks again for your service

Ali L 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
3.0

The cargo area of the van was wet. There were several puddles. The rep was help and attempted dry it with papery towels. However, a wet vehicle was to move items is very problematic. Also the horn of the vehicle did not work. The service at this location was great, but the vehicle provide was subpar. I would choose a different location with more vehicles next time, to avoid this problem.

Alfatah M 
Rating:
1.0

Difficulty picking up. Customer service rep at location wasn’t helpful. I wanted self checkout no code for lock box sent. Way too long dealing with an unhelpful unprofessional customer service rep.

Laquita C 
Rating:
5.0

4 wheeled furniture dolly that I ordered was not available.

Karl A 
Rating:
4.0

Brendan at Beltsville Pack & Ship was very helpful. Jay and Melody at Uhaul were not helpful AT ALL.!

Simonne M 
Rating:
2.0

The uhaul service representative showed up extremely late and set me back completely. I was very displeased with their service.

Mamie K 
Rating:
4.0

I am ok with the location.

eugene m 
Rating:
4.0

My issue is not with Beltsville Pack and Ship, but that UHaul moved my pickup location. This location was hard for me to get to

JACOB S 
Rating:
5.0

Customer did not leave a comment.

Avik D 
Rating:
4.0

I had completed my reservation and part of my check-in via the app, but I went through that process all over again, taking about half hour to complete. This put me behind schedule for my move. I expected the pick-up process to be easier.

EUGENE Q 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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