Customer Reviews for Belvedere Mobil
(U-Haul Neighborhood Dealer)

1,122 reviews

901 Belvedere Rd   West Palm Beach, FL 33405

(561) 863-0521

Hours

  • Mon–Sun
    6 am–11:59 pm

Services at this Location:

Contact Us

(561) 863-0521

901 Belvedere Rd
West Palm Beach, FL 33405

Services at this Location:

Hours

  • Mon–Sun
    6 am–11:59 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Santiago B. 
Rating:
1.0

Crowded gas station with no parking and multitasking service agents.

David K. 
Rating:
3.0

Customer did not leave a comment.

Widline P. 
Rating:
1.0

Truck was dirty, check engine light was on and the agent said to take it anyway, truck steering was terrible, To top it off, when I returned the truck I was charged a $60 fuel charge (I filled exactly how I got it and had a photo to prove it). When I called the agent he said he writes the gas as he sees it and call customer service. He was rude and unhelpful. I will never go to this location again.

Francia P. 
Rating:
5.0

Es buen servicio

Aron L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

The individuals working were wonderful, however, the vehicle I ordered was not available. I needed a cargo van & there was no cargo van on the lot. I did not want to drive a large truck. I would not have ordered from this location had I known the cargo van was not available. Once I was there & informed, I was stuck.

Sara C. 
Rating:
3.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

Everything is excelent. The personnel has very good customer service

Zunilda D. 
Rating:
3.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

Not enough space to park. Dirty area.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

We got there and was told we would have to wait an hour for the guy to return. We told the male at the place that, that was not what we had intended to do and he spoke to someone and got us the rental a little bit after. This was not a good experience this time I have used uhaul before and never had the issues we had this time. Also they changed the return location after we left with the trailer. Not happy about that either. I have a move coming up in the next few months and I'm not sure I'll go with uhaul due to this experience.

PHYLLIS C. 
Rating:
1.0

Horrible experience will never use Uhaul again.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Monica F. 
Rating:
1.0

The employee wouldn't give me his name, he lied and told me I didn't have a reservation, then he ended up saying 10 mins later he found it after I told him I had to make it to this Fuirnture place before a second time. I gave him one form of payment he told I couldn't use it which I knew wasn't true because I used it before at another location. He told me I couldn't park on the premises I had to park down the street at Taco Bell and walk back to the U-Haul or he will have my car towed. He didn't check the U-Haul when I got back and he over charged my card twice . I have videos before I got in the uhual. He was very rude and racist… I will be reporting him to the uhual head quarters.

DESTINY B. 
Rating:
3.0

Customer did not leave a comment.

Joanne L. 
Rating:
5.0

You was in the right place at the right time to help us get a much needed job completed

DERRICK A. 
Rating:
2.0

Vehicles were parked in very close proximity (within a few inches of each other). They were unable to find my reservation at first and instead of trying to use my reservation number they insisted they couldn't find anything. It was only when I said can we search up by the driver that the reservation popped up. The vehicle was incorrectly marked for gas. It was stated the gas tank was at half tank, however when we looked it only had a quarter tank left. The door on the driver side wasn't completely closed therefore my boyfriend would have rain pelt him as he was driving. The handle for the transmission shift was on the brink of breaking.

shaun H. 
Rating:
5.0

absolutely recommend! friendly, efficient, dependable!

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Hugo B. 
Rating:
5.0

Really good service and friendly staff

Faysal R. 
Rating:
3.0

Provided dedicated client service

Ronnie T. 
Rating:
1.0

Didn't check truck back in when it was returned.

Justin H. 
Rating:
5.0

Excellent and friendly customer service. I will definitely use these services again.

Chadwick S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

The 26 foot uhaul we rented was not even there at all when we arrived. Ended up having to use a 20 foot one which caused more trips back n forth. The online check in was bad and kept hanging up.. had to go inside the building and I'm disabled so it was not good.

Christine A. 
Rating:
5.0

Very organized very clean very helpful Will return and recommend to family and friends too : )

eusebio M. 
Rating:
5.0

Customer did not leave a comment.

Ariel H. 
Rating:
5.0

The owner was extremely kind and so helpful! He was a lifesaver! There were no trucks available and this gentleman went above and beyond to help us get a truck. We are so grateful! Thank you! God bless you!

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

The staff was very nasty and they try to cheat on me. No customer services. The Van mileage was wrong and they did nothing to fixed.I believe they overcharge me since no one received the rental and no receipt was provided. No happy NO Good at all

Jose G. 
Rating:
1.0

We were not given the dollies we requested or blankets but we were charged for the dollies. We brought our tax exemption like we were told to do by the representative but we were still charged tax. We are a school and when we provide a legal tax exemption it is illegal to charge us tax. I have called customer service and they are zero help. I will be canceling our 2 other reservations because they will not be STEALING any more money from us.

Charleen M. 
Rating:
1.0

When I rented the van the back loading area was dirty and I took pictures of this the gas tank was also barely half full. When we returned it not just on time but earlier, we gassed it back up and gave it back with more gas in it than we had to start. Then I received a bill for an extra 20 dollars I'm being charged for gas.

Devan G. 
Rating:
3.0

I didn't realize it was located at a grocery store with minimal parking. Besides that the experience was wonderful.

Patti T. 
Rating:
1.0

Incredible bad experience. They uhaul was not clean and they charged me $150 on a missing/damaged dolly when it was returned in perfect condition. Absolutely horrible.

Connor W. 
Rating:
3.0

Customer did not leave a comment.

d'andrea S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

As it turned out, the electrical wiring was all screwed up and the lock-down bolt was broken. The trailer came off as I entered my storage unit and even the chains came loose due to improper attachment. I stopped in Florence SC and there they completely rewired the trailer and replaced the lock-down device.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

Customer did not leave a comment.

Maurice S. 
Rating:
2.0

Car was only available an hour after I had booked it.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Roilet R. 
Rating:
5.0

Customer did not leave a comment.

LENDGH M. 
Rating:
4.0

Lower prices for costumer's with shorter usage time.

Lidon W. 
Rating:
1.0

I was completely overcharged and my money has not been released to me

Tamia L. 
Rating:
5.0

Customer did not leave a comment.

ASHMIDD A. 
Rating:
5.0

I previously read the reviews and to be honest a little scared. I had a great experience at this location. Fast and honest. Couldn't ask for a better experience with this location. Thank you

Sean F. 
Rating:
3.0

Customer did not leave a comment.

Gladys P. 
Rating:
2.0

Location was very hard to get into. Very small area for U- hauls!

Michelle T. 
Rating:
4.0

Customer did not leave a comment.

Bilma S. 
Rating:
2.0

When the truck was picked up, it only has 50 miles on it and definitely less than 1/4 tank. I took a picture and uploaded it to the link provided to me. After I dropped off the truck, the clerk said the tank is less than 1/4. However the miles left are at 52. They said I need to bring the tank level to where it was when I picked up the truck and that's exactly what I did. I should not fill in more gas than when I picked up the truck.

Siyan C. 
Rating:
2.0

Truck was filthy - papers from previous renter - clearly hadn't been touched. Steering was extremely loose, likely outer tie rods worn out Driver window inoperable

Gary P. 
Rating:
2.0

The customer service at this location was bad.

Ariel V. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Nesley F. 
Rating:
1.0

The console was sticky, there was no gas cap, NONE of my dollies were there. The man who was the uhaul representative there, was VERY RUDE and VERY unhelfpful. He did not care that my equipment was not there.

Luanne H. 
Rating:
3.0

Customer did not leave a comment.

Megan S. 
Rating:
2.0

The location is in a gas station that sells all kinds of smoking pot bongs etc.

Kerri B. 
Rating:
3.0

Don't allow people to buy food and eat at the gas pumps. It's impossible to put gas in the truck or get the truck out of the lot. We waited over 30 minutes.

Tyler G. 
Rating:
3.0

Would not provide any paperwork as proof of truck return when truck was returned on 7/17/22 at 1020pm

Tasha U. 
Rating:
1.0

Very rude

Yohan F. 
Rating:
4.0

Smells like cigarette smoke… This van only has 2151 miles on it… Outside of the van was very dirty…

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Carol O. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Eliot M. 
Rating:
5.0

Customer did not leave a comment.

JOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

olin H. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
5.0

Friendly, clean vehicles and efficient!

LARRY S. 
Rating:
1.0

I post to get charge $28 but they charge my card $67

KEVINESHA D. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Dale T. 
Rating:
1.0

When I got to the location to pick up my U-Haul, I was informed that they did not have all my add-on equipment and then I had to drive about a mile and a half down the road to pick up the U-Haul at a dead end Street where it was parked. Then when I went to pay the total was higher than what was quoted to me on my reservation even after he removed add on items. I tried to show him the discount that I received when I set up my reservation online he said the difference was the tax but when I went back and reviewed my receipt after I got on the road because I did not have time to sit there and argue with the guy they charged me full price for the U-Haul truck I never received my discount that was given to me when I reserved the vehicle. The guy knew what he was doing and flat out in ny opinion ripped me off. Will never use again

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Cristian M. 
Rating:
5.0

The van could use a good interior cleaning and had a very loud and annoying rattle

Jerrold R. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Extremely helpful & honest associates. Will recommend this location in the future!

Dominic D. 
Rating:
5.0

Customer did not leave a comment.

Salvador P. 
Rating:
1.0

They didn't have the truck I reserved.

Austin P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Gustavo L. 
Rating:
2.0

I wasn't able to confirm gas level prior to contract signature. The gas level was lower than what was on the paper contract. I was also pre charged for the trip. I brought the truck back 2 days early and did not receive any refund for the days not used.

Dale S. 
Rating:
5.0

Good service 👍

jorge I. 
Rating:
1.0

Customer services was alright but the app was awful. Kept crashing, took forever. Wouldn't allow me to quickly get a truck and go. The return was even worse.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Everything went very smoothly. There was great service provided. The man that helped me provided with so much help.

Chante M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO B. 
Rating:
3.0

Customer did not leave a comment.

Mary Rose S. 
Rating:
1.0

I drove 6 miles and returned it within 13 hours. How was I charged more then 100$. It should me 6$ + 19.99

Redge J. 
Rating:
5.0

Customer did not leave a comment.

Marlene K. 
Rating:
4.0

Customer did not leave a comment.

ANA F. 
Rating:
5.0

Customer did not leave a comment.

SHAUKAT Z. 
Rating:
3.0

Truck was dirty in of box truck had to sweep out ! I did not want to pick up truck there I wanted another location but Uhaul had me going to different places for equipment ! Not happy 😡also the auto transport was in another location to pick up and when I got to my house to load up the auto transport was broken strap ! Not happy 😡

MICHAEL C. 
Rating:
2.0

When we picked up the trailer it still had items in it from the previous renter. (a dest, a cabinet, trash) When I went in to tell the associates about it they informed me to just dump it somewhere, just not there. It was a huge innocence to have to due that especially since they probably charged the previous renter a cleaning fee. I didn't get to charge them a cleaning fee to do their work for them. I DO NOT recommend this location.

Derek W. 
Rating:
1.0

Had an 8:00 appointment to pick up my truck. The guy who takes care of the rentals did not show up until 8:40. No apology. Did not care that he caused me a delay in my move. Got charged $40 because we returned the truck about 4 hours late. Because of the issue with the pick up, I would appreciate that $40 being refunded.

Alexander H. 
No reviews have been submitted for this location.

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