Customer Reviews for Bend City Cab
(U-Haul Neighborhood Dealer)

39 reviews

105 SW Hayes Ave Ste D   Bend, OR 97702

(541) 382-0444

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(541) 382-0444

105 SW Hayes Ave Ste D
Bend, OR 97702

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It is a single garage at the end of a dead end street. It took a few minutes to figure out that it was a uhaul site. It closes at 2:00. Bankers would be envious. There were two return processes neither of which worked for me. I finally called the local phone number. It rang straight through. The man at the other end was friendly and considerate.

DANIEL JAMES C. 
Rating:
5.0

Customer did not leave a comment.

SANFORD MARTIN S. 
Rating:
3.0

Shirt on inventory in Bend. The location and pickup was great.

Heidi P. 
Rating:
2.0

I was given the wrong truck in the beginning. the truck had a flat tire and none of the pads I had rented were included. I had to drive that truck to the corporate office where they learned it was the wrong truck. Because the tire flat was so bad, they did not want me driving it back to the original location, luckily I had someone follow me to the location. I had to pick up all the pads from the corporate office, drive back to the original pick-up location to get the correct truck.

Steven D. 
Rating:
3.0

Was not super clear on what building was for the uhaul or where to park it without out wondering around and asking in random doors.

Stuart P. 
Rating:
5.0

Better care of my private vehicle in a more secure area...our car was covered in a splattered murkey mix that was similar to sanscrete cement

Michael J. 
Rating:
4.0

Old salt even called me a cab! Great customer service after a week of terror.

Tom H. 
Rating:
3.0

Nobody was present upon drop off, but they were fast at calling back to confirm that they received the uhaul.

Stanley B. 
Rating:
3.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
3.0

I was charged for fuel when I returned the truck with more fuel than when I got it. I called rep twice about it, sent pics of fuel gauge from when I picked it up and when I returned it, and still have not been credited for fuel charge. Very disappointing.

john M. 
Rating:
2.0

Customer did not leave a comment.

VALERIE P. 
Rating:
2.0

Difficult process dropping it off. It wasn't really a Uhaul site, just a lot. Took over half hour to return it.

Leanne J. 
Rating:
5.0

Customer did not leave a comment.

John Michael A. 
Rating:
2.0

Dropped the truck off at noon and they r trying to charge me another day cause they did not check their box and what have u until 4:30. I call the phone number upon arrival was told to put keys in box with contract. Park next to fence and lock it. Did so!!!!!

Gayle C. 
Rating:
4.0

Customer did not leave a comment.

AARON JOSEPH R. 
Rating:
3.0

Muddy lot, no personnel during working hours, Charged for extra day I was promised at checkout.

David G. 
Rating:
4.0

Upon arrival to pick up truck I could not get the app to work - no Internet connection. Fortunately I was able to contact the location person who was excellent and helped me get the truck checked in without much delay. Do to snowy conditions the truck did not have good traction and slid around a lot while driving. The interior floor boards and box floor was not very clean.

Bonita J. 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
4.0

Unattended drop off.

KERRY G. 
Rating:
2.0

The truck was filthy and they forgot my furniture pads. I had no option but to move forward without the pads because my movers were showing up. As. A result I have dirty chairs with dark stains In addition this site is not manned- it is appointment only. The office is filthy, unwelcoming, and cold. The young man who helped me was nice.

Leslie E. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

The location was great and easy to use. The Uhaul app is horrible! It's the most "glitchy" app I've yet to use.

Timothy C. 
Rating:
3.0

N/a

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JANET K. 
Rating:
2.0

There was no prior explanation or direction that the pick up would be self serve. My data service was sub-pa at that location, so my phone was moving very slowly, AND it was cold outside. While I do like self pick-up and drop-of, it could have been executed better. Additionally, I felt the rental was WAY too expensive for that buck and how much I used it (miles and time)- that is ridiculous- ESPECIALLY considering I picked-up and dropped-off myself! I will not be using u-haul in the future based on the price alone!

John F. 
Rating:
5.0

The experience was great. Very easy to reserve and pick up the vehicle.

carol K. 
Rating:
5.0

Customer did not leave a comment.

JIM K. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Thank you for such amazing service! This lot was clean. The man who helped us was kind helpful. He was clean cut and I had the best customer service that I have ever had when using a Uhaul location. Thank you so much.

BRENDA LEE B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Dumpy gravel yard with metal shed.

Chris M. 
Rating:
5.0

Personel were very friendly it was quick and easy.

Louis S. 
Rating:
2.0

The entire mobile/online process is a huge hassle. This could all be resolved with a person on site to handle the rental details. The owner of this location was very friendly and helpful but the UHAUL experience overall was aggravating.

Eric S. 
Rating:
4.0

No reflection on this location. My complaint is with the process. It took me a full 30 min after I arrived at the location to finally get access to the keys. It's ridiculous to wait until someone is at the lot to get their van & then ask them for a second form of ID! Why in earth would I bring my passport to pick up a truck?? I had already run the extensive gauntlet to get approval to rent the van. Being I did not have a passport, I have to provide TWO references & those references have to answer their phones & verify my identity?? Also, having to photograph & document every step made me feel like a criminal. I have to photograph the dashboard to prove I'm not lying about the tank level & mileage? I will be telling people not to rent from uhaul

Bruce H. 
Rating:
3.0

No staff onsite when truck returned.

david S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
No reviews have been submitted for this location.

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