Customer Reviews for Bennetts LLC
(U-Haul Neighborhood Dealer)

352 reviews

329 S 1st St   Raton, NM 87740
(Behind Phil Long Ford dealership)

(575) 445-9012

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(575) 445-9012

329 S 1st St
Raton, NM 87740
(Behind Phil Long Ford dealership)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KANDY N. 
Rating:
3.0

Arrived to drop off my equipment. Personnel pointed where to drop it off. I waited nearby the trailer for checkout and was told I could go. I asked for a receipt to confirm I dropped everything off and was told “it would be awhile.” There were no other customers but he was clearly too busy to checkout the customer. I received the receipt electronically (unsigned) later via email. Thankfully there were no charges to contest.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Lee V. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
4.0

Hard to get ahold of

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

The in person experience was great. We had to fix some issues caused by the online process, but it all worked out.

Laurie B. 
Rating:
3.0

The woman at Bennetts was very nice and helpful! The man must have been having a hard day. He was grumpy and acted like we were bothering him by picking up the trailer.

stacy G. 
Rating:
3.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

I had to borrow a friends SUV because you won't tent to Ford Explorers. It's been 20 years, get over it.

Geoffrey G. 
Rating:
5.0

No improvement needed. The lady at the Raton location was wonderful.

Frances V. 
Rating:
5.0

Friendly and very easy to get along with the people.

BRADLEY C. 
Rating:
5.0

Excellent

Laurie M. 
Rating:
3.0

Wrong Mileage was inputted which made acceptance and return hard on app. Long wait times on customer service. 2 disputes

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Location was closed for holiday so nothing to report on that. The parking lot had ample space and overall appearance was great. Drop box was visible and signage was clear.

ROBERT P. 
Rating:
3.0

The elderly couple could not be bothered to assist me in hooking up the trailer or hook up lights

AMANDA M. 
Rating:
5.0

The guy working there had a bit of an attitude, but I was also the first person of the day, so he may just not be a morning person. Otherwise, one of the best groups of people I've had the pleasure of renting from.

christopher G. 
Rating:
3.0

I could not shift the truck from park to drive at least three or four times the shifter was Stuck in park I had to sit there and fight with it to get into drive. The truck was clean

john B. 
Rating:
3.0

Customer did not leave a comment.

Kari J. 
Rating:
5.0

Customer did not leave a comment.

Cyndi W. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
1.0

The uhaul representative was very angry and rude He was verbally assaultive towards me during the rental and hook up process. If there was another uhaul in the area, I would avoid this vendor at all costs. Also, he checked the signal and brake lights but the running light on the rear passenger side was inoperable.

Amanda M. 
Rating:
3.0

Customer did not leave a comment.

Peyton A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

Wasn't sure the preferred place to park the return vehicle since I came after hours. It would be nice to have a sign, also I didn't see any available trash cans on the lot so luckily I was able to bag my trash when I cleaned out the truck to take somewhere else.

jimmy M. 
Rating:
3.0

Customer service was nice. Maybe lots can be mowed down, trailers are parked in over grown weeds

Jerald M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
1.0

Parking lot dirty and weeds everywhere, office dirty, no room to move. man working there very rude and disrespectful. have used this place many times due to being small town and only one here. you need to fix his attitude here.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Marlene is wonderful to work with in securing the right size truck for your move. She made the process very easy. I would highly recommend using Bennett's LLC in Raton, NM for any of your U Haul needs.

Tammy S. 
Rating:
5.0

Marlene was amazing and extremely helpful. We had some challenges with other locations and she went above and beyond to ensure we were all set with the equipment and supplies we needed to complete our move!

Jacob G. 
Rating:
5.0

The experience of their service was pleasant

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Carol V. 
Rating:
1.0

The man is rude and this location never has what we need or order.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Leigh H. 
Rating:
1.0

I was directed to drop off in Trinidad Colorado. Even showed on gps. But when got there no such uhaul there. Had to drive to Raton. Terrible service for dropoff.

David E. 
Rating:
5.0

Perfact

Steve P. 
Rating:
5.0

Ray was very helpful. He stayed after they closed to take care of me. Great job

RICK M. 
Rating:
3.0

Customer did not leave a comment.

Pollyette M. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

darcie C. 
Rating:
4.0

Because of Shut down due to covid19??? No consideration for feed back

Ludwig M. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

Customer did not leave a comment.

Toni R. 
Rating:
5.0

They are friendly and helpful.

Tina F. 
Rating:
5.0

Customer did not leave a comment.

Cameron R. 
Rating:
3.0

Using after hours drop off was very convenient. Because of dropping off after hours we can't say how the personnel was.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Loraine V. 
Rating:
4.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

ginger O. 
Rating:
5.0

Customer did not leave a comment.

Will T. 
Rating:
5.0

Picked up the car hauler at a great place and dropped it off at another! Bennett's LLC is a very convenient location for all your U-Haul needs. The yard was clean and easy to navigate. I would recommend this establishment to anyone in the area or passing through!

Paul V. 
Rating:
5.0

THANKS SO MUCH FOR HELPING US OUT! we will b recommending you to others!!! happy holidays!!

Vernon P. 
Rating:
2.0

Will not answer phone

Jeri H. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Sheldon E. 
Rating:
1.0

I would have rather gone to Trinidad Colorado, Mr Bennett's people skills needs to be heighten. He is very rude, not friendly at all. He is not helpful whatsoever. This place was the only bad experience I had throughout the process.

Jacob M. 
Rating:
5.0

Na

Robert C. 
Rating:
3.0

Asked for help securing auto to auto transport. Apparently that is “extra” these days. Ridiculous.

Janis Y. 
Rating:
5.0

Customer did not leave a comment.

Tracy J. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

Customer did not leave a comment.

Denise H. 
Rating:
4.0

The folks running the location couldn't have been nicer. Went above and beyond and we're grateful.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
2.0

Customer did not leave a comment.

Raymond H. 
Rating:
2.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Ned O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Ray was exceedingly helpful. He went above and beyond what would normally be expected or needed. When our truck broke down prior to reaching our destination he helped us secure our possessions and return the Uhaul safely.

Mary F. 
Rating:
5.0

Really appreciated being able to deal with the gentleman at Bennet's and check in and out like in the old days and not have to mess around with the mobile app and all that.

Kristopher K. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

This weekend was difficult at best. Matthew deserves recognition for doing a good job. Thank you

kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

Second time i was overcharged.No one there at time of drop off.Was charged for bogus gas bill.Nobody to verify at time of drop off i'm pissed off. I made sure the gas was above the 3/4 mark

Kevin S. 
Rating:
1.0

well first i reserve a 15" truck with dolly.. was comfirmed the day before, get to the location in raton to pick up and was told they didnt have a 15" only a 28" so i had to pay extra for the bigger truck i didnt need. not only did that happen but my tucked leaked and some of my stuff got wet.. the guy at the raton location was rude and lazy didnt want to have to put the dolly back on if we left it there to lode 1st... will never use uhaul again after all the problems. didnt even try to get any money back because the wait on the phone is Ridiculous.

Diana L. 
Rating:
5.0

Very easy to use the online app to pick up and drop off the truck

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Gene P. 
Rating:
5.0

The only thing I would suggest is some kind of Jack for un-hitching a 6×12 enclosed trailer, because they are heavy. It should be standard at every location.

Lee H. 
Rating:
5.0

Bennets is a great place to visit always a pleasure!

robert L. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
3.0

Customer did not leave a comment.

Deborah M. 
Rating:
2.0

Staff/owner is not very helpful. Grumpy and makes a person feel like you're bothering.

wayne M. 
Rating:
5.0

Customer did not leave a comment.

carl U. 
No reviews have been submitted for this location.

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