Customer Reviews for Bens Complete Auto Care
(U-Haul Neighborhood Dealer)

2,818 reviews

9795 Foothill Bl   Rancho Cucamonga, CA 91730
(1 block east of Archibald pass the Bank of America)

(909) 945-9718

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri-Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(909) 945-9718

9795 Foothill Bl
Rancho Cucamonga, CA 91730
(1 block east of Archibald pass the Bank of America)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri-Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
4.0

Customer did not leave a comment.

Liliana P. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
4.0

The inclosed trailers should all have ramps.

John V. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Duong L. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

The interior wasn't very clean. The front windshield was dirty and really needs to be cleaner for safety reasons.

Kim E. 
Rating:
5.0

Truck had mud splash along the passenger side and needed a wash. Aside from that it ran fine and did the job. Customer service was great and very helpful.

Mike G. 
Rating:
1.0

The rate over the phone was not the rate given when I got my final bill. I feel that i grossly overpaid for this vehicle. The check in and check out process was non existent. I returned the truck on a Monday and it wasn't processed for 3 days. The truck smelled of smoke because the previous people left cigarette ash in the cup holder and this location did not clean it. Overall I am not a happy customer with this transaction and I have used uhaul many times in the past with no issues.

mathew P. 
Rating:
4.0

Quick and easy!

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Thanks

Edward M. 
Rating:
5.0

More than one worker. He was great but needed help too many people for him to help

Brian K. 
Rating:
5.0

Customer did not leave a comment.

ROY A. 
Rating:
5.0

Customer did not leave a comment.

Mabel S. 
Rating:
5.0

Thank you

Troy G. 
Rating:
3.0

They were not in the office on the time I scheduled my appt. I had to wait 20 mins then they stated the gas was half full when I picked it up and it was not. It was actually almost emtpy so I had to get gas immediately. There was an engine service light on the truck as well.

ROSEANNA C. 
Rating:
4.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Nothing

Robert H. 
Rating:
5.0

I have used this location twice. It's the exceptional customer service each and every time.

Steffeney M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
3.0

Customer did not leave a comment.

robert W. 
Rating:
1.0

Dedicated amount tow time from me I lost all day from work because of U-haul I will not leave my money

Ahmed A. 
Rating:
3.0

Have fully aired tires or at least a pump to add air.

Stephen L. 
Rating:
1.0

Appliance dolly, furniture dollies, and blankets unavailable although they were previously reserved. Had to go elsewhere to pickup and drop off, which was very inconvenient. Did not apologize and only gave excuses. Because I had to return them dollies elsewhere, was 20 minutes late and they charged a 2nd day for everything. Not acceptable

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

N/A that location is the best, they are always fast and helpful

Austin P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
4.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Fast and efficient service. Very professional. I would use the service when ever in need. The representative was excellent.

EVERETT I. 
Rating:
5.0

Great experience that I will recommend to friends.

William S. 
Rating:
3.0

Truck was dirty and there was less gas than what was indicated.

Dennis R. 
Rating:
3.0

Not applicable

Quinton T. 
Rating:
1.0

Overcharged us for a very short trip and quick return.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

The pickup up truck worked out perfectly. Will rent again as needed. Fair price. Joe

JOE A. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Bernardo M. 
Rating:
3.0

I was disappointed to find the $20 charge on my account... I tried using the link that was texted to me, but it said it couldn't verify my location even though I had the location services on and was standing at the u-haul center... Very disappointing that I was charged for your technology that didn't work.

Jarrod M. 
Rating:
2.0

It would be nice when ordering equipment such as a hand truck a week in advance that a hand truck would be there. The rental agent was inexperienced.

DAVID A. 
Rating:
5.0

Smooth and easy

Michael P. 
Rating:
5.0

Great service the even hooked and unhooked the trailer to my suv

MARIO G. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Wasn't sure where exactly to park, but figured it out. The return process is a little long but I understand.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Janis W. 
Rating:
5.0

Customer did not leave a comment.

Willem L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

MEGAN R. 
Rating:
5.0

Customer did not leave a comment.

Patrice W. 
Rating:
2.0

Slow check in, Vehicle was dirty, NO GAS, below empty wasn't even sure I could make it to a gas station. Right side mirror broken, and you couldn't adjust the mirror at all. It handled well on the freeway.

Terry M. 
Rating:
5.0

They have no dollys I had to rent a appliance dolly….additionally the truck was given to me with half a tank of gas I returned it with extra gas waiting to see if I'm disputing this charge with my bank.

Brian V. 
Rating:
1.0

This has been the worst uhaul experience I ever had!!it was horrible!!

Jose E. 
Rating:
5.0

Excelent customer service

Daniel G. 
Rating:
2.0

Due to U-Haul failing to abide by their reservations, I was forced to rent a second moving truck resulting in unexpected expenditures of over $1,000. U-Haul has failed to contact me directly to acknowledge or address this matter despite repeated complaints by me.

Steve C. 
Rating:
1.0

The truck needed serious maintenance and should not have been rented. We thought we were going to break down on the road.

Winter S. 
Rating:
3.0

Pickup at 7 am via mobile is a joke. No notification or email saying it was pushed back till the place opened 8. A waste of an hour waiting for this place to open.

Russell P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Very friendly and helpful

Kelsey R. 
Rating:
4.0

Arrived after hours and was able to contact owner to close out trip. Thanks again.

Stephen S. 
Rating:
5.0

Nothing unless you would like to wash my truck and give me lunch.🤗🤗🤗

TERRY S. 
Rating:
4.0

N/A

Sherry F. 
Rating:
5.0

Awesome service

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Le W. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE R. 
Rating:
5.0

Great location to drop off too. Friendly staff and helpful.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

JEANNE W. 
Rating:
5.0

He was very polite and accommodating, got everything all hooked up.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

super nice service!

Xiao H. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
5.0

Young men helping with pick up were excellent. My only compliant is with UHaul process refusing to guarantee the trailer will be available at the site reservations were made (in fact it was available about 20 miles away) (last rental trailer was not available, and I was sent on a 100 mile goose chase). This time trailer was available though about 20 miles from reservation site.

GLEN G. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

It's too expensive to rent a truck for several hours. Per mile rate is too high.

ALVARO A. 
Rating:
4.0

Customer did not leave a comment.

Melba H. 
Rating:
4.0

Customer did not leave a comment.

Melba H. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN Y. 
Rating:
5.0

great job

Norberto A. 
Rating:
5.0

Great customer services! We will be using again.

NESSAMARIE W. 
Rating:
5.0

Quick check in. Pleasant staff!

Sam F. 
Rating:
5.0

Customer did not leave a comment.

mauro D. 
Rating:
5.0

Customer did not leave a comment.

Herdestine C. 
Rating:
5.0

Customer did not leave a comment.

LLOYD W. 
Rating:
3.0

It was convenient but the cargo van I rented was dirty, smeared windshield and it smelled. When you accelerated a horrible noise from the back end at the wheel well I believe. I fondly referred to the Nosie as the sound of the titanic sinking. The fuel level marked on my contract conflicted with actual, I had to go straight to the gas station as I thought I would run out of gas before my destination. I took pictures to cover myself. I wasn't charged but it made me uneasy with potential problems upon return.

Heather P. 
Rating:
4.0

Customer did not leave a comment.

Desiree P. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY K. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

I ordered a dolly when I made a reservation. When I came to pick up the truck , they said that they didn't show a reservation for a dolly. I had to drive 15 minutes away from the pick up location to order the dolly. I was disappointed.

Suzette M. 
Rating:
5.0

Mo is amazing!! He is super patient, super friendly, super helpful, super kind just an amazing person. He was so friendly, you just want to sit and talk to him! He is very memorable! Thanks Mo!

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Roberta R. 
Rating:
5.0

Customer did not leave a comment.

CLYDE LORRIE J. 
Rating:
5.0

Smooth. Everything went great

Richard G. 
Rating:
4.0

Friendly and professional

Paul P. 
Rating:
5.0

Customer did not leave a comment.

ANNA L. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
No reviews have been submitted for this location.

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