I rented a 26' truck here on May 29, 2026. The truck was in bad shape. For a trip of less than 20 miles I spent more than $150 on gas, and got no refund. This is absolutely ridiculous. First of all, the gas tank was practically empty when I picked up the truck. The guy at the reception said it was at 1/4 tank, which is ridiculous, to be honest. I barely made it to the closest gas station. The reason I didn't notice is that the receptionist told me the sensor wasn't working properly and the screen constantly showed an error, so I should just ignore it. The whole time the truck indicated I needed to check the seal cap and that the gas tank was empty, even after I filled it with more than 25 gallons of gas. I had no time to return it or find another truck that day. And I had no opportunity to talk to the staff at the rental location, because I dropped the keys off at night.
Ildar K
Bens Autos & Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Cucamonga, CA 91730
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Customer Reviews
- 4.5 Average Customer Rating
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My truck, and the one rented before me, only had 1/4 tank of gas. I think it’s pretty crappy to do that to a customer. Where can one drive on a 1/4 tank? To have to go to the gas station before being able to do anything is BS. You need to do better
Steve EVery friendly and helpful employees
morgana dThe truck I got was filthy outside and bits of food inside. I had to use the endow washer before I left the lot. The truck ran beautiful. It came back cleaner than when I got it. The also gave me a different truck than was on my paperwork but I didn’t know until I turned it in. Paperwork said full tank but it was 3/4 when I got it but I brought it back full! I will use the location on Holt in Ontario if I ever need to rent again. I am 71 and was in a hurry to meet a schedule so I didn’t complain
Susan SWe rent trailer often from this location. They are always so nice and take good care of us
DAVID S