Ponchatoula location it the worst location ever. When I first got the truck it sounded like it didn't want to start up. Then when I got to my storage unit and loaded up all my things into the truck it wouldn't turn over. I called the ponchatoula location back and was told to call 1800gouhaul, for roadside assistance. I called them and waited 2 hours and no one ever showed up.
Kristy F
Customer Reviews for Berry Best Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Tony was just the nicest man ever
Landre WEasy in, easy out. No issues
CARRIE SThe staff member at the Ponchatoula U-Haul location was very polite and helpful. Thank you.
Theron KI rented and dropped off the same day. The drop off location was closed but they had drop box outside for convenience. I was thankful for that.
TINA LI got charged for a dolly I requested, but it was not in the truck I rented. I requested it be taken off in my comments when I returned the truck and it was not. Not a big deal, only 7$ but still frustrating.
Caleb CBerry Best was very conducive to our situation and worked with us in a very professional manner. Highly recommended
Earl KTruck was dirty, they gave me the truck with the fuel between quarter and half. I bought the truck back and half of tank and they charged me $9 and some change for gas. Hopefully next they’ll check their trucks before renting them
Cedric RConvenient and easy drop off.
Mark SA small operation in a small town that is professionally run with an excellent selection. Easy access and efficient with a very good assortment of equipment.
Dolphus GIt was a bit inconvenient to have to drive to the next town to pick up the vehicle. I wish they would bring the vehicle to the place where I originally rented it from.
Daniel HGentleman that runs the place is a really nice man. Very professional and organized. Would recommend
Blaise GToo expensive. Way too expensive
Tiffany DI was over charged and
TIPHANIE TService manager was great!!!
ROBERT WOwner/Proprietor was kind and friendly and helped attach the trailer to my truck. Will return to him for all my uhaul and packaging needs since I live close by now.
Christopher DAfter completing everything online it took a little longer to get the vehicle upon arrival and I was the only person there. He did not cover any additional mileage overage or charge that may would be applied
Patrick HThe truck was leaking oil from the moment we got it, directions to pick up and drop off were confusing, there was no ramp, and I had to pay $50 extra for milage because the location was so far from my destinations overall.
Carri LFantastic Thank You
ROBERT AThe attendant was very friendly and helpful. Unfortunately, a pad lock was left on the trailer, and was not noticed until I arrived at the loading location 20 miles away. Luckily, the local dispatch was able to locate another trailer fairly quickly. This was distressing
Wallace BQuick, easy, and kind staff.
Brittanee MThe best customer service I have everrrrr received! Nice , welcoming & friendly!
Monica TI didn't like the service. The blankets in the vehicle smelled terrible.
Douglas FWas overcharged No dolly in vehicle No refund of overcharges Went 10 miles and charged 2 gallons of gas Charged an extra day of rental and insurance
Deborah VReally nice people, excellent experience
Thomas BThe Gentleman I spoke with was awesome, it was a very easy drop off. Thank you so much!
Katherine FNothing at all, everything was great. Great place, great conversation, great guy!
Davonte DMake sure the right equipment is in the truck
Mark HGreat service and people. First time throughout this entire experience was their good service and people.
Jordon DOne of the turn signals wasn't working properly, so I would expect things like that to be in the best repair.
Chris FLocation was easy to deal with, informative and friendly.
Sara WDropped off, friendly man. In and out. Apparently your online platform needs attention, just take a look at this survey. It goes on and on about roadside assistance. I didn't use roadside assistance. The survey is way too long.
Gary MSmall little building can only fit one person in there at a time. Old man was very nice.
JACQUELINE GCould better identify where office is located on the property. (e.g. signage)
Tommy OThe truck dirty but I made sure it was clean before I brought it back thanks for your service
CHARLIE FNo one available to check vehicle in. No signs with name of drop-off location.
Justin AThe signage to the entrance is a bit confusing. Owner was very friendly and helpful.
Mitchell HNo improvement needed
Steven B