Customer did not leave a comment.Daniel C.
Customer Reviews for Berry Best Portable Buildings
(U-Haul Neighborhood Dealer)
Ponchatoula, LA 70454
Services at this Location:
- Mon-Tue: 9 am - 4:30 pm
- Wed: Closed
- Thur-Fri: 9 am - 4:30 pm
- Sat: 9 am - 1:30 pm
- Sun: Closed
Special Operating Hours
- 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Iven H.
Customer did not leave a comment.Iven H.
No improvement neededSteven B.
Customer did not leave a comment.Riley G.
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Don P.
Customer did not leave a comment.Jay E.
Customer did not leave a comment.Claire G.
Customer did not leave a comment.Teree L.
Actually have someone at the location to assist you.Justin P.
The truck had quarter a tank of gas and we filled it up and didn't get a refund for the gas I put in it.Jaime S.
We had a great experience! Super friendly. Clean trailers.ERICH W.
NOTHING GENTLEMEN WAS VERY HELPFULTOMMY L.
I was given a auto transport and one of the tire straps were cut off. Could not secure both tires. Took trailer back to swap and the office was closed. It was 4pm and the office was supossed to be open until 530pm. Got ahold of the person who ran the office and told him the situation. He said to take it to the Uhaul facility on Railroad Ave and they would help me. Called that store and was told they would not swap it or repair it. I was told to call roadside assistance, because thats there job. I waited for roadside assistance for almost two hours and nobody showed up. Roadside assistance stated they could not find anyone to send to repair the trailer. Then I was able to get ahold of another roadside assistance rep and was told to take the trailer to the Railroad store and have it swape. Called the store again and was told they would not swap it and to call roadside assistance. Called roadside assistance back and was told they found someone and the eta was 90min. I had already wasted 2.5 hrs waiting on them and about a 1/4 tank of fuel. I left, went to a store and purchased tie down straps and secured the tire myself. The whole experience was horrible and I will never use uhaul again. They wasted my time and money because of their own screwup. The equipment was not rentable and the roadside assistance help was a joke!!!jason S.
Customer did not leave a comment.Dave L.
Hire more people like Mr. Anthony! Prior to him, I had guaranteed trucks are two other locations. GC World (Mandeville) and a place in Lacombe. When we drover out of our way to pick up the trucks, we were told that there were no vehicles! Waste of our time! Mr. Anthony told us he had a truck and he did. He was super friendly and you can tell he LOVES his work. He treated the vehicle like it was his own! What a wonderful ending to a horrible experience. HIRE MORE PEOPLE LIKE HIM because he made it worth staying f with UHaul and not going elsewhere!!Paul G.
Customer did not leave a comment.Albert S.
Customer did not leave a comment.Surjeet K.
Customer did not leave a comment.GILES S.
Mr. Anthony is terrific. Very knowledgeable and friendly. Great location.Glenn A.
Customer did not leave a comment.Larry J.
Talk about night and day at Berry best portable buildings in Ponchatoula the location where I had to drop off the trailer wow such wonderful people. I don't know what I would have done had I gotten the same service as I didn't Alabama but I must say U-Haul is very lucky to have this location with such friendly and caring knowledgeable staff. I believe this place is family owned and operated and boy you can really tell the difference out of 5 Stars I give it 10. Thank you so much Mr.Anthony oh,you really turned my day around God bless you.~mccrea familySEAN M.
Customer did not leave a comment.Beth H.
Customer did not leave a comment.BRANDON N.
Customer did not leave a comment.ROBIN L.
Absolutely everyone that I spoke withwas very kind and corporat courteous. They ALL went above and beyond for me. Definitely the best experience I've ever had renting a uhaul!!Gwendolyn C.
My truck was given to someone else thus the wrong numbered truck was on site and had to call customer service to figure it out and get rented while paid movers were waiting on my house. There was potting soil all over the back of the truck. I ordered two dozen furniture pads and only received one dozen. The truck had transmission issues downshifting or not shifting at all. The alignment was so bad it pulled all over the road the entire drive.David M.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.CURTIS B.
The operator at the drop off location was friendly, helpful, and professional.Kevin C.
Customer did not leave a comment.ANDY L.
Service was great. No problems with equipment. Location needs better signage.Brenda B.
The dude who was in the shed literally didn't even walk over to or glance at the truck. He did not confirm the fuel level or odometer. All of this after rudely telling me I did not reserve two dollies. I showed him my reservation on my phone and he remained adamant until I insisted he show me what reservation he was looking at. We found out he was looking at someone else's reservation.Ross H.
Customer did not leave a comment.SABRINA D.
It was a little difficult to find a drop off location. Had to drive around before could be located. But over uhaul experience was great, no complaints, will definitely recommend uhaul to friends and familycindy W.
The owner was courteous, professional, and made us feel welcome!RICHARD R.
Very pleasant service. Good peopleLIBYA P.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.Cheryl S.
Customer did not leave a comment.KEITH T.
No one there when trailer was returned took pics to confirm returnDEBORAH M.
Great service and good attitudes of sales persons.LISA W.
Customer did not leave a comment.SHELLEY L.
Great staffEric M.
Customer did not leave a comment.Rachelle Y.
Mr. Anthony is an amazing person and was really detailed with our rental and explaining operating the moving truck. Would definitely recommend to all my friends!!!KIMBERLY H.
I don't knowElaine F.
Customer did not leave a comment.Morgan C.
All goodMaecel L.
Customer did not leave a comment.mark P.
Berry Best Portable Buildings (and U-Haul rental outlet) sets a standard of excellence in customer service that other U-Haul outlets should aspire to achieve.Andrew F.
Customer did not leave a comment.Danny A.
The owner is very nice, had a great time talking with him.Joe B.
Customer did not leave a comment.Wayne H.
Customer did not leave a comment.Shane R.
Customer did not leave a comment.joseph D.
Customer did not leave a comment.Marc P.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.stephanie I.
Make sure all lights work on the trailerLOUIS L.
Customer did not leave a comment.Timothy B.
I need to get my charges ajdusted to only one day and not two because I returned the truck ahead of time and when I first took it out I was told I could reduce the term to one day if I could return it on Saturday.Catalina R.
The person that checked me in also backed another van into the uhaul and then quickly tried to check me out. I have a witness and it happened in the parking lot of the uhaul place that I dropped the car off at. Why am i being charged for damage when uhaul employee is the one that backed the van into it????? Also the dolly was in the back of the uhaul. This is absolutely criminal.SAM E.
Customer did not leave a comment.Jamal D.
The man who called me from this location was absolutely the nicest man ever. He made sure I knew where he was located. He went above and beyond for me!Casey D.
Customer did not leave a comment.RON D.
Could have cleaned and sanitized it. But really nice guyjoy C.
Customer did not leave a comment.John D.
Customer did not leave a comment.Dwain G.
Everything was fine. Professional treatment towards the customer.David R.
Customer did not leave a comment.Trent C.
Customer did not leave a comment.Daniel R.
Employee committed fraud, he told us U Haul computer was down and he would email our receipt. Instead truck was used and turned in at Louisiana and charged to me. I will never use U Haul again. Talked to 6 if your associates and still not straighten outJustine M.
Customer did not leave a comment.Johnthan B.
Customer did not leave a comment.Daniel K.
1. The place is located in a mud hole. 2. The person running the place was about as rude as they come. 3. U-Haul should reconsider contracting with someone as incompetent as this.SEAN R.
Great service I just wish there was more sense of urgency for the people who did their order online...if I've done my order online I want to go there and pick up my keys without waiting 10 minutesSolomon H.
Had reserved a in closed trailer for Monday got there to pick it up they didn't have one, had to go to another town to pick one up.James C.
Customer did not leave a comment.Shelia R.
Very nice personnel!Brian L.
the man was very nicejanice M.
The man lied to me and said the tanks were 3 quarters full and when I got in the truck it was on a quarter tank and he didn't want to talk on the phone much. His answer after I told him it's not on 3 quarters tank it's on one quarter he said okay take care thanks and hung up. Scam artist in a way when you are told that after already paying 130 bucks. Crazygary S.
Customer did not leave a comment.SIDNEY M.
Customer did not leave a comment.Maranda B.
Customer did not leave a comment.Josh S.
Customer did not leave a comment.james S.
Customer did not leave a comment.Sidney M.
Customer did not leave a comment.Caleb P.
Customer did not leave a comment.nichlas M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Joseph T.