Customer Reviews for Berry Best Portable Buildings
(U-Haul Neighborhood Dealer)

319 reviews

19140 Hwy 22   Ponchatoula, LA 70454

(985) 386-2276

Office Hours

  • Mon: 9 am–2:30 pm
  • Tue-Wed: 9 am–4 pm
  • Thur: 9 am–2:30 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(985) 386-2276

19140 Hwy 22
Ponchatoula, LA 70454

Services at this Location:

Office Hours

  • Mon: 9 am–2:30 pm
  • Tue-Wed: 9 am–4 pm
  • Thur: 9 am–2:30 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Ponchatoula location it the worst location ever. When I first got the truck it sounded like it didn't want to start up. Then when I got to my storage unit and loaded up all my things into the truck it wouldn't turn over. I called the ponchatoula location back and was told to call 1800gouhaul, for roadside assistance. I called them and waited 2 hours and no one ever showed up.

Kristy F 
Rating:
5.0

Mr Tony was just the nicest man ever

Landre W 
Rating:
5.0

Easy in, easy out. No issues

CARRIE S 
Rating:
4.0

Customer did not leave a comment.

Brian C 
Rating:
3.0

The staff member at the Ponchatoula U-Haul location was very polite and helpful. Thank you.

Theron K 
Rating:
4.0

Customer did not leave a comment.

RICHELLA S 
Rating:
5.0

I rented and dropped off the same day. The drop off location was closed but they had drop box outside for convenience. I was thankful for that.

TINA L 
Rating:
3.0

I got charged for a dolly I requested, but it was not in the truck I rented. I requested it be taken off in my comments when I returned the truck and it was not. Not a big deal, only 7$ but still frustrating.

Caleb C 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Berry Best was very conducive to our situation and worked with us in a very professional manner. Highly recommended

Earl K 
Rating:
5.0

Customer did not leave a comment.

Dwain M 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
1.0

Truck was dirty, they gave me the truck with the fuel between quarter and half. I bought the truck back and half of tank and they charged me $9 and some change for gas. Hopefully next they’ll check their trucks before renting them

Cedric R 
Rating:
5.0

Customer did not leave a comment.

Alenda M 
Rating:
5.0

Customer did not leave a comment.

RUTH H 
Rating:
5.0

Customer did not leave a comment.

RUTH H 
Rating:
5.0

Customer did not leave a comment.

Nicholas T 
Rating:
4.0

Customer did not leave a comment.

Lee R 
Rating:
5.0

Convenient and easy drop off.

Mark S 
Rating:
5.0

Customer did not leave a comment.

DONNA S 
Rating:
3.0

Customer did not leave a comment.

Ethan J 
Rating:
5.0

A small operation in a small town that is professionally run with an excellent selection. Easy access and efficient with a very good assortment of equipment.

Dolphus G 
Rating:
1.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

It was a bit inconvenient to have to drive to the next town to pick up the vehicle. I wish they would bring the vehicle to the place where I originally rented it from.

Daniel H 
Rating:
5.0

Gentleman that runs the place is a really nice man. Very professional and organized. Would recommend

Blaise G 
Rating:
5.0

Customer did not leave a comment.

Ronald L 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
3.0

Customer did not leave a comment.

Eric V 
Rating:
5.0

Customer did not leave a comment.

Elvyn C 
Rating:
3.0

Too expensive. Way too expensive

Tiffany D 
Rating:
5.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

Customer did not leave a comment.

LAURA B 
Rating:
4.0

Customer did not leave a comment.

Lauranne S 
Rating:
5.0

Customer did not leave a comment.

Nathan F 
Rating:
5.0

Customer did not leave a comment.

Altima W 
Rating:
2.0

I was over charged and

TIPHANIE T 
Rating:
5.0

Customer did not leave a comment.

Lekeasha L 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Service manager was great!!!

ROBERT W 
Rating:
5.0

Owner/Proprietor was kind and friendly and helped attach the trailer to my truck. Will return to him for all my uhaul and packaging needs since I live close by now.

Christopher D 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
4.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

GEORGE P 
Rating:
4.0

After completing everything online it took a little longer to get the vehicle upon arrival and I was the only person there. He did not cover any additional mileage overage or charge that may would be applied

Patrick H 
Rating:
3.0

The truck was leaking oil from the moment we got it, directions to pick up and drop off were confusing, there was no ramp, and I had to pay $50 extra for milage because the location was so far from my destinations overall.

Carri L 
Rating:
5.0

Fantastic Thank You

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

Micheala B 
Rating:
3.0

The attendant was very friendly and helpful. Unfortunately, a pad lock was left on the trailer, and was not noticed until I arrived at the loading location 20 miles away. Luckily, the local dispatch was able to locate another trailer fairly quickly. This was distressing

Wallace B 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Quick, easy, and kind staff.

Brittanee M 
Rating:
5.0

Customer did not leave a comment.

Sharon J 
Rating:
5.0

Customer did not leave a comment.

Carrie H 
Rating:
1.0

Customer did not leave a comment.

Jamie S 
Rating:
4.0

Customer did not leave a comment.

Rhonda R 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

The best customer service I have everrrrr received! Nice , welcoming & friendly!

Monica T 
Rating:
3.0

Customer did not leave a comment.

Andrew N 
Rating:
2.0

I didn't like the service. The blankets in the vehicle smelled terrible.

Douglas F 
Rating:
4.0

Customer did not leave a comment.

Jody P 
Rating:
5.0

Customer did not leave a comment.

Keith L 
Rating:
3.0

Customer did not leave a comment.

Deanna S 
Rating:
4.0

Was overcharged No dolly in vehicle No refund of overcharges Went 10 miles and charged 2 gallons of gas Charged an extra day of rental and insurance

Deborah V 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

Really nice people, excellent experience

Thomas B 
Rating:
5.0

The Gentleman I spoke with was awesome, it was a very easy drop off. Thank you so much!

Katherine F 
Rating:
5.0

Customer did not leave a comment.

vincent j 
Rating:
5.0

Nothing at all, everything was great. Great place, great conversation, great guy!

Davonte D 
Rating:
3.0

Make sure the right equipment is in the truck

Mark H 
Rating:
5.0

Great service and people. First time throughout this entire experience was their good service and people.

Jordon D 
Rating:
5.0

Customer did not leave a comment.

Tressie D 
Rating:
5.0

One of the turn signals wasn't working properly, so I would expect things like that to be in the best repair.

Chris F 
Rating:
5.0

Location was easy to deal with, informative and friendly.

Sara W 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

Customer did not leave a comment.

tina t 
Rating:
3.0

Customer did not leave a comment.

Stephen B 
Rating:
2.0

Customer did not leave a comment.

Luke G 
Rating:
5.0

Customer did not leave a comment.

Rolan K 
Rating:
2.0

Customer did not leave a comment.

patrick D 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
3.0

Customer did not leave a comment.

Gilbert A 
Rating:
5.0

Customer did not leave a comment.

Brittany J 
Rating:
3.0

Customer did not leave a comment.

Andrew G 
Rating:
5.0

Dropped off, friendly man. In and out. Apparently your online platform needs attention, just take a look at this survey. It goes on and on about roadside assistance. I didn't use roadside assistance. The survey is way too long.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Macklyn M 
Rating:
4.0

Small little building can only fit one person in there at a time. Old man was very nice.

JACQUELINE G 
Rating:
3.0

Could better identify where office is located on the property. (e.g. signage)

Tommy O 
Rating:
5.0

Customer did not leave a comment.

michael e 
Rating:
5.0

Customer did not leave a comment.

Brady H 
Rating:
5.0

The truck dirty but I made sure it was clean before I brought it back thanks for your service

CHARLIE F 
Rating:
5.0

Customer did not leave a comment.

Donna P 
Rating:
2.0

No one available to check vehicle in. No signs with name of drop-off location.

Justin A 
Rating:
5.0

The signage to the entrance is a bit confusing. Owner was very friendly and helpful.

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
3.0

Customer did not leave a comment.

Iven H 
Rating:
3.0

Customer did not leave a comment.

Iven H 
Rating:
5.0

No improvement needed

Steven B 
Rating:
5.0

Customer did not leave a comment.

Riley G 
Rating:
5.0

Customer did not leave a comment.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

Edward B 
No reviews have been submitted for this location.

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