The manager at the Uhaul storage at Hammond location was incredibly rude both on the phone and in-person. I never met the owner of Berrys best buildings as they didn’t open until after I left. But my Dolly equipment and furniture pads were not placed in my truck so that made the move much more difficult. The Hammond location manager basically told me I’m out of luck and she couldn’t give me any of the equipment I had paid for and refused to take it off my bill. Told me I had to call the 800 number and that’s all she could do. I was given a 7am pickup time at a location that doesn’t open until 9am and that was not told to me during the confirmation call the day before.. I tried to call the Uhual shop in Hammond the morning of my pickup once the issue was discovered and she just kept telling me she couldn’t help and to call the 800 number and even hung up on me twice. So I got there at 7am but couldn’t leave until 8:30am because of being left to call the 800 number and having to figure out how to get my truck with no one present at the pickup location to give it to me. I will never recommend the Hammond uhual store location after that. Berrys best buildings was fine, but they shouldn’t schedule pickups at the location if it’s not open..
Samuel P
Berry Best Portable Buildings
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkNew in town everyone was friendly and helpful. Thanks
belinda tThe guy would not get out to even look at the return trailer.
Wayne MI had an issue. The car dolly I received did not have the proper hook up for the lights. I had to go buy wiring harness adapters for the trailer. So I had to come out of pocket $75 do make the equipment functional. I showed this to the representative at the drop off location so no one else was forced to spend additional money to make the equipment functional. Please make sure equipment is functional and in proper working order before people pick up. If I wasn’t in a time crunch and moving from LA to WA I would’ve asked for fully functioning equipment.
CHARLES NThere was no personnel. Just a drop box.
Cameron C