Customer did not leave a comment.Leanna F.
Best of Janesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Serena C.
Customer did not leave a comment.Christopher R.
Thanks for a great rental!!Donald B.
Customer did not leave a comment.RICK S.
Friendly and easy to puck upJohn M.
Customer did not leave a comment.Jerry W.
A 10' truck was reserved and upon arrival was told that the only thing they had was a cargo van. Very inconvenient when you have help set up to move so you have to take what is available. More trips to storage shed were needed.Ariel H.
Better organization. Arrived shortly before our scheduled 10am pick up and did not leave until 10:40am due to the truck not being checked in after last use. This set us back quite a bit since we still had to drive back to Beloit to our moving location. No discount or compensation made which was disappointing as this really was a large inconvenience.CODY A.
Customer did not leave a comment.David B.
Customer did not leave a comment.FREDI C.
Customer did not leave a comment.Jasmine H.
Best of Janesville did a great job. However, I reserved a truck on July 30 for an August 29 date. When I called about picking the truck up early, I was told we would not have a truck because U-Haul double booked. This meant that I had to move my children into their apartment a day early and pay extra rent and my husband had to take the day off work. What is the actual point of having a reservation if it won't be honored? Also, when were they going to tell me? When I actually showed up ready to pick up my truck? Poor business model!!Michael R.
Customer did not leave a comment.MICHAEL G.
The manager at the location was an absolutely terrible manager. He was unpleasant to work with. His worker told us to drop off at 11am. We did. He told us we were late even tho we arrived at 11. Told us drop off was supposed to be at 10. Charged us. Won't ever go there againMARCIA E.
From pick up to drop off, the service was amazing!! Everyone was so polite and helpful!! Couldn't ask for better people!!brooke L.
The coupler that the ball mount goes into was very greasy (red and black) and messy. Not a reflection of the location, but UHaul was HORRIBLE. The reservation was changed without informing me. The location changed. The new location closes earlier than where I reservied. My call to UHaul went unanswered for 10 minutes. I called another UHaul number and had to wait 10 minutes again. The Customer Service Rep could not find my reservation nor help me. HORRIBLE overall experience.Tim A.
very easy, professional, went off without a hitch.JEFFREY O.
Super friendly staff!!JEANNE N.
Everything worked out great from the online pickup to the online drop off. Worked really well and simple. The vehicle was easy to locate and was clean and in great condition .Colin C.
We could not be happier with our U-Haul experience at Best of Janesville! Thank you so much for your excellent service!KENTON M.
Best of Janesville is a very good UHaul dealer.AUSTIN S.
While the trailer was clean, it was old and the door did not open well.Daniel B.
Customer did not leave a comment.Denny S.
I am impressed with this place!!! Owners were extremely polite and had a great personality.RAYMOND V.
Customer did not leave a comment.MARIUSZ S.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Joel S.
Customer did not leave a comment.Brent S.
James is very professional and does everything he can to accommodate his customers needs.Charmae K.
After the location where I originally scheduled my pickup decided not to open with no warning to myself and other customers, even after going through online check-in an hour prior to my pickup time, I was directed to a new location a bit of a distance from where I wanted. Lucky for me because the new location was way more professional and painless, unlike the experiences I've had at the closer location in the past. I would use the Best of Janesville location again even though it is less convenient of a location for me just based on the service I received.Trevor W.
The floor was dirty , and the backside of the role up door was full of graphite which got all over anything that touched it. And the door still jammed almost every time I tried to open it. Will never rent a roll up door trailer again ????DEAN S.
Left little gas to get to moving location. The truck needs a good maintenance job.Louis L.
Very friendly and helpful. Walked me through renting the uhaul and made it a very easy process. Thank you!LAURA K.
Customer did not leave a comment.Dessi P.
This is an excellent place to rent a trailer from. They are very helpful. Uhaul still needs to install tongue Jack's on their trailers though!Kerry R.
Zero issues, everything went smoothly from initial reservation to drop off.James R.
Customer did not leave a comment.Michael R.
Once again, you need to put Jack's on your trailers. The young man there is very strong, but he could possibly wreck his back lifting those things! They are great to work with though.Kerry R.
I rented here because it was close to my home. The outside entrance electronic box NEVER worked. I could not access my unit unless the store was open. Then I rented a truck for moving and they switched my reservation pick up point to another location (far from my home) without notifying me! Never Again!Jodi C.
I rented a 6' x 12' trailer. I'm getting older and weaker. You really need to put tongue Jack's on your trailer. Other than that this location really does a nice job!Kerry R.
Customer did not leave a comment.Corey M.
Knowledgeable, courteous and friendly. Easy to use work with.Kerry R.
Customer did not leave a comment.Thomas B.
The strap on the auto transport was very frailed.Renda L.
Marker lights on the dolly to see trailer better at night.Randy C.
Customer did not leave a comment.Kristen G.
Customer did not leave a comment.Ed K.
The ladies at the counter were very friendly and helpful!Daniel M.
Fast, friendly and excellent customer service!Jason G.
Customer did not leave a comment.Keith J.
I dropped it off after hours, had in interaction with place of business.Brad L.
If you do the 24-7 truck share don't both adding furniture pads or dollys to your rental. They won't be in your truckJennifer K.
Customer did not leave a comment.Christopher K.
A better job cleaning windshield had lots of smears made it hard to see had to re clean before continuing driving down the interstateDaniel B.
Customer did not leave a comment.John L.
I don't know why I was sent 15 miles away when there were other u-haul reps closer.Mark G.
Customer did not leave a comment.JOE S.
The owner of the shop was very friendly and helpful.Jessica P.
Took a photo of the odometer as I was leaving. Final bill showed a mileage 14 miles below what it actually was when I left. Thus I was overcharged $14. Other than this my experience was good. Will change rating to 5* if this can be fixed.William W.
Took me almost no time at all to get the truck and get started. It was a quick easy transaction.Dennis S.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Cameron R.
Friendly. Great experiencejessica W.
Customer did not leave a comment.Joel B.
Nice peoplePaul R.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.Heidi G.
Things were great very easy to deal withJames C.
Customer did not leave a comment.Heidi G.
Manager was very helpful and professional. We will do business there again.Dean S.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Christina F.
Customer did not leave a comment.Tammy T.
Customer did not leave a comment.Ted T.
Customer did not leave a comment.renee W.
Customer did not leave a comment.Rodney S.
Doesn't look like a UHaul site but Jim the owner was GREAT! Easy to work with and helpful.patrick C.
Customer did not leave a comment.RAndall B.
Extremely friendly service provider. Very clean facility. Very accommodating and knowledgeable. Will definitely be doing business with BEST OF JANESVILLE again! Thank you!lorne H.
Customer did not leave a comment.Cathy M.
Customer did not leave a comment.Andy B.
Second time we've used this location. Excellent both times. The trailers worked excellent. The owner was very friendly. I will definitely recommend the "Best of Janesville" U-Haul rental location.ronald A.
Friendly helpful peopleTerry S.
Customer did not leave a comment.JACOB M.
Customer did not leave a comment.Ronald K.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.Brian E.
Very efficient and cooperative. :)Patty T.
My best experince with Uhaul. The gentleman w a s great and very fiendly.Sharon B.
Customer did not leave a comment.Leandra C.
The employee at this location was friendly and helpful. I received a phone call from the employee giving me location information and offering to text me directions and address which was very convenient. Not the closest location to me but I will definitely use them again. Great customer service skills!David S.
From beginning to end I received help every step of the way. If changes or needs arose they were addressed and resolved. I could not have asked for better service.Tammy H.
There was food wrappers under the seat. Gas tank reading on there sheet said 9/16 full it was actually 3/8 full. We have pictures.Michelle W.
When I got to were I was moving to. Could not get the car off the trailer it was stuck (the chain was crippled the young man at the store was so helpful. Got the chain un stuck. I was able to b get my car off the trailer and un load the u hal over all this was the worst move I have ever had .Sarah U.
This uhaul was the absolute best place to do business with! Every thing he said he would have ready was spot on! Could not ask for a better experience! I have recommended this business to our friends and a realtor in town! Great experience!Michael D.
I appreciated the fact that they called me prior to the return and gave me directions. I would have dropped the trailer off at the wrong location.Scott S.
Customer did not leave a comment.CONNIE W.