Customer Reviews for Best of Janesville
(U-Haul Neighborhood Dealer)

399 reviews

3138 S Hwy 51   Janesville, WI 53546

(608) 371-6867

Hours

  • Mon–Sun
    10 am–5 pm

Services at this Location:

Contact Us

(608) 371-6867

3138 S Hwy 51
Janesville, WI 53546

Services at this Location:

Hours

  • Mon–Sun
    10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went very smoothly and quick. Very happy with the staff at this location and their thorough hookup of the trailer.

DAWN P. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

The gas tank was only a little over a 1/4 tank. I would think that it should be a full tank at time of rental. Especially with it being winter, and cold.

Jeffrey W. 
Rating:
1.0

trailer needed new tires, they were rock hard. Roll up door was hard to open. When I reserved the trailer from one location it was set up to pay cash at pick up. U-haul changed my pick up location to this one without letting me know they didn't accept cash payment. I had set it up 2 weeks previous so it would run smoothly for our move and then they pull this to make it as difficult as they could. Some folks may like and use credit cards without any thought, but I'm a cash on the spot person and don't use credit cards. Only other option was for them to find another location with a trailer that did accept cash which was a 45 minute drive each way plus paperwork time so figure on 2 hours wasted on something that was reserved 2 weeks ahead of time. I'll never use Uhaul again.

mark S. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
1.0

Over charged for milage I was not told about and you changed my pick sight which made the milage I was not told about

Colleen B. 
Rating:
4.0

Customer did not leave a comment.

Nicole E. 
Rating:
5.0

Customer did not leave a comment.

Karen and Michae L. 
Rating:
5.0

Great job

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Easy to access location.

Theodore V. 
Rating:
5.0

Customer did not leave a comment.

Garold E. 
Rating:
5.0

The was ashes and gravel in the trailer but it didn't hinder our usage. The ladies we worked with at the location were great!

KYLE P. 
Rating:
5.0

I spoke to Kayla over the phone and she was very rude and not understanding at all. I would not have her answering questions over the phone for customers.

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Friendly and helpful.

Katie T. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

First time ever using Uhaul. I was nervous, to say the least. Made worse was the fact I thought I was going to have to drive the Uhaul truck to an undetermined location the day before to pick up the auto transport trailer. To my HUGE surprise, they had the transport trailer brought to my truck pick up location and everything was hooked up for me and ready to go. Needless to say, I will never use a car transport again. But only because I didn't like it. Uhaul was absolutely wonderful, and works very well for the prices. I was just terrified pulling a 4,000lb. vehicle.

Ben J. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

This uhaul place was fabulous...5 stars I had tried for several days to contact the uhaul on Janesville east side and just the phone calls were pathetic. I attempted to contact them 11 times over 8 days... nobody ever answered and every single time the answering machine said it would be at least half hour wait. We weren't allowed to leave message. That could ruin the uhaul reputation... as it's NOT the way to run a business. So there Ya go...51 south Uhaul.. thumbs up all the way. Milwaukee St Uhaul... shut it down, as it seems to be doing it on its own.

Terri S. 
Rating:
3.0

No clear instructions as to where to park the truck

Courtney L. 
Rating:
5.0

I was getting weird texts asking me to tow a trailer to another location. That is a weird request especially through a text.

Sue K. 
Rating:
3.0

In order to have the paperwork required to drive the truck, we had to go home and print out the paperwork ourselves. Same hing when we returned the truck. That is the job of the rental place not the customer.

Vicktoria E. 
Rating:
5.0

Location was excellent

Jill M. 
Rating:
5.0

Customer did not leave a comment.

zoel C. 
Rating:
4.0

All the people I dealt with were very nice. However, I had originally expected to pick up my U Haul in Loves Park, IL and had made my reservations over a week prior to pick up. When I arrived in Loves Park, there was no available trailer there. They did help me find another one in Janesville WI, 30 miles away. This added significant mileage and time to pick up and return. The Loves Park folks also failed to mention that the Janesville location wouldn't be open when I arrived. The Janesville contact was very nice but the whole experience was very frustrating. The reservation system failed me on this occasion.

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

Adele G. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
4.0

Customer did not leave a comment.

david D. 
Rating:
5.0

I cant say how much I appreciated the persons help with unhooking the trailer for me since my husband was not able to be there with me. I would definitely recommend this location to anyone!!

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Everything was pleasant and easy!!!

Toni R. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Linda C. 
Rating:
2.0

When I picked up the truck it had less than a quarter of a tank of gas. I had to put gas in just so I could reach my destination. I ended up putting more gas in than what I needed. I think all trucks should have a full tank of gas when it is picked up then return it with a full tank of gas.

Dave D. 
Rating:
4.0

The ladies running this location didn't know how to hook up a trailer so I worry if some one shows up that doesn't but other than that the transaction and pick up/ drop off went well

Jordan G. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Rollyn M. 
Rating:
5.0

There was ice in the inside so when loading one of the movers slipped and fell.

H O. 
Rating:
5.0

There was nothing to complain about with any locations services. This is the 3rd time I've moved with U-Haul and every time is worse than the last. This marks the last time I will be using this service. I reserved my truck at the closest location to my first home 2 weeks in advance of my move. When I called the location 2 days prior to the move, not only did the location inform me that they did not have the truck I scheduled, but they didn't even see me on the schedule! I would've showed up prior to them opening the business with no truck to rent. When I arrived for check-in at the new location that had the proper truck (20 extra miles away) I spent an extra 20 minutes in the parking lot trying to get people that were able to answer the phone (my first 2 options weren't acceptable for your automated service) and was on hold for the entirety of the window. It took 30 minutes for a check-in process that should take no longer than 5.

Julia F. 
Rating:
5.0

The windshield wiper fluid was empty, but the staff did have a small quantity available to get me on the road.

WILLIAM H. 
Rating:
5.0

The guy was even in the truck with the keys keeping it warm to make sure I had a warm truck to go into. amazing service!!!! Definitely would go here for a rental again

Laura B. 
Rating:
5.0

Very friendly and accommodating. Made my move so much easier. I would recommend them to everyone!

AUDRA B. 
Rating:
5.0

When a customer (me) asked for 24 hours for the print out/text msg to say that. Had me worried the whole time.

taylor S. 
Rating:
3.0

Get better general manager , fire Cody Johnson!!!

MILDRED H. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

They had a nice variety of equipment that was staged really well, completely clean, and all ready to go! On top of that, when you walk into the building, it is full of awesome vintage, handmade, and original items fit sale! You could spend hours shopping and getting lost in their store! The staff is so welcoming and it just brightens your day! What an awesome experience!

JAMES S. 
Rating:
5.0

I've always gotten good service from uhaul., Consistent.

MARK B. 
Rating:
5.0

The lady that checked me out was so nice, I appreciate her help.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
4.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Everyone who was working behind the counter was so friendly and helpful. It was a good experience. Thank you!

DENISE B. 
Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
4.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

NINA F. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
4.0

Customer did not leave a comment.

Terese M C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
2.0

Have trucks clean and ready for use. Also this location needs improved parking.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

MELVIN A. 
Rating:
3.0

Customer did not leave a comment.

BRIANNA W. 
Rating:
5.0

This location was amazing. However I was forced to go to this location because the manager at the original location for pick up refused to fulfill my reservation. I will be writing a full review on Google about how rude the staff was at the 1900 E Milwaukee St, Janesville, WI 53545. It was unacceptable and demeaning how the manager treated me. I also overheard him treating another customer the same way while I was on the phone with his boss.

JASON N. 
Rating:
1.0

Customer did not leave a comment.

KATRINA G. 
Rating:
5.0

Customer did not leave a comment.

Alexandrea M. 
Rating:
4.0

Friendly and professional personnel with easy rental and return. The equipment was good as well.

larry S. 
Rating:
5.0

Great experience using this location. They are the best!

Michael P. 
Rating:
5.0

The uhaul closer to me was out of vehicles so I had to go to this location but after renting from here I will go back. They were very kind and helpful. Excellent service.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

ERIK F. 
Rating:
4.0

I needed to rent a trailer and plug it into the U-haul wiring on my truck. The U-haul wiring on my truck failed. They could not get someone to look at it for two weeks. Then they said it would be another two weeks to get parts in. I looked at the job where the U-haul wiring was installed on my truck last year. I could teach a 10 year old to do a better job. They apparently don't have the right tools or supplies available to do a good job. This is a U-haul store, not a franchise store. All these details should be standardized across the country so no matter what coast I am on, I am going to get the same high level of service from U-haul. I can go on and on about how this service should be improved but this is a tiny chat box. The people were good, they just are not being managed right. That has to start at U-haul HQ.

Jeffrey K. 
Rating:
5.0

This place was amazing! However U-Haul is terrible. I will no longer be using any of there services. Got a call two days before I moved saying that I would have to drive to south Beloit to get my truck, a 50 mile drive, when I reserved it at a place near my location and I had to pay for all the extra miles to go and get my truck and return it to that place! Extremely unhappy with U-haul and will be writing company reviews.

Logan F. 
Rating:
3.0

This was the only location able to meet my needs at the time. The inside of back of truck was dirty. The tires were caked with dried mud. Did it serve my purpose for hauling my personal goods, YES!!Thank-you.

ZANDRA M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
5.0

Excellent customer service!! The girl who waited on me was great and it was her first day on the job.

PATRICK D. 
Rating:
5.0

I've been to a few locations for UHaul such as the other Janesville location and Beloit, and this one at Best of Janesville has been the best experience so far. Customer service was excellent, the truck was clean and in great condition, and getting and returning the truck was seamless. Great and friendly folks at Best of Janesville location!

Martin C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

They changed our pick up site three times and the pick up time on us twice. Very unorganized. We had already paid they couldn't find that we paid. Horrible experience. Understaffed. But staff they had were nice.

Samuel H. 
Rating:
5.0

Newer Equipment Weekend hours

RICHARD D. 
Rating:
5.0

Very helpful in returning truck and trailer

Steven D. 
Rating:
3.0

On hold in a phone call to Uhaul right now because we were charged $6 for "missing/damage fee". No mention of what it is.

DANIEL N. 
Rating:
3.0

Customer did not leave a comment.

SUSAN F. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

Looking at the equipment contact, the customer information was incorrect. Besides that, no complaints

ZACHARY C. 
Rating:
1.0

I had scheduled a telephone pickup for 830 AM on Saturday May 22nd. I found my assigned truck upon arrival but, according to customer service representatives, I was speaking with via telephone, there were ongoing glitches in both the app and the website, preventing me from phone check-in. So, I had to wait until 10 am when the Highway 51 Janesville location opened to have a clerk physically assist with my rental. Upon opening the back of the Uhaul, I discovered that the furniture and utility dollies (along with the 12 moving blankets) were not even in the truck! Then, after staff put the ordered equipment in the truck, the ignition key could not be found anywhere in the office or overnight lock box pick up, where it should have been for my phone pick up at 830 am. It wasn't until staff called the owner of the location that they was found. With all the delays that I encountered at Uhauls lack of preparation, I was 3 hours behind because of the Uhaul truck rental and equipment not being ready for pickup.

Paul H. 
Rating:
5.0

The people were very nice at this location and would recommend it go in there to get your U-Haul

JAMES M. 
Rating:
5.0

Trailer needs new wheels and tires.

THOMAS D. 
Rating:
5.0

The computer system was down and we had to wait and hour before I could get the truck. Unfortunately I lost some of my help. I understand that it wasn't the fault of this location. I only work with this location. They are friendly and always go out of the way to help. I had a bad situation with the Uhaul place on Milwaukee street in Janesville wi a couple of years ago and I called this Uhaul location and they took care of my situation right away. That's why I will only work with this location. They are the reason I rent from Uhaul instead of Penske. I've had 2 sons in the military and have always used Uhaul because of this location.

NATALIE S. 
Rating:
3.0

Customer did not leave a comment.

Jermaine I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Easy easy. Drop off keys and done. Thank you

Deann R. 
Rating:
2.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

I was very impressed with the yound lady that assisted me in my rental. She was very helpful and represented UHaul very well. I have told my friends how wonderful my experience was and recommended the Best of Janesville for their rentals or other needs.

GERALD S. 
No reviews have been submitted for this location.

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