Customer Reviews for Best Self Storage
(U-Haul Neighborhood Dealer)

170 reviews

155 Fremont Dr   Sonoma, CA 95476

(707) 996-7536

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:15 am–5 pm
  • Sat: 11 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 11/11/2024: Closed

Services at this Location:

Contact Us

(707) 996-7536

155 Fremont Dr
Sonoma, CA 95476

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:15 am–5 pm
  • Sat: 11 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 11/11/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent location. Everything went smoothly with pick up and drop off.

PAMELA N 
Rating:
5.0

Customer did not leave a comment.

Darren T 
Rating:
5.0

Great place, easy to get in and out; JB super helpful and professional; very friendly and accommodating as well.

Paul C 
Rating:
4.0

The overall rental experience was a total mess. I had a reservation for a 26’ moving truck at another location but the previous renters didn’t return the trucks on time so I was left without a truck when I needed it. I had paid movers scheduled and had to scramble at the last minute to find a truck. Thankfully the Best Self Storage location had a truck albeit a smaller one. Their location was great and friendly.

Jason T 
Rating:
5.0

Corporate office contact me sooner about pick up location I had booked highway 12 location Thanks

Tony T 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

These man at the site was superb!

William A 
Rating:
5.0

Customer did not leave a comment.

Pam N 
Rating:
5.0

Best service I’ve ever received from decades of renting vehicles. This will be the only place I recommend in the future.

Daniel D 
Rating:
5.0

Awesome, welcoming and very helpful. Highly recommend them.

Pam N 
Rating:
5.0

Customer did not leave a comment.

Roger P 
Rating:
5.0

JB was extremely friendly and helpful

Rick S 
Rating:
5.0

Ideal location, 24 hr drop box a bonus for return flexibility.

Daniel M 
Rating:
1.0

Bad customer service

Aidan O 
Rating:
5.0

Customer did not leave a comment.

Catherine B 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Very nice, efficient, helpful and friendly.

Michael P 
Rating:
5.0

Customer did not leave a comment.

BARBRA C 
Rating:
3.0

Customer did not leave a comment.

Peter G 
Rating:
5.0

Good nice

Abdul H 
Rating:
5.0

Make your website easier to use. Every time, I run into problems.

Susan B 
Rating:
5.0

Customer did not leave a comment.

Raeanne F 
Rating:
5.0

Great customer experience from agent

Richard N 
Rating:
5.0

JD was super

john s 
Rating:
3.0

Make a commitment to cleaning rental units between uses. The can we rented was extremely dirty and smelled. Very happy to return it and then go take a shower to clean off the smell.

Steven H 
Rating:
4.0

Customer did not leave a comment.

Kristine K 
Rating:
2.0

The mobile check in takes way too long

Kristine W 
Rating:
5.0

No improvements needed — everything went smoothly and efficiently!

BARBARA C 
Rating:
5.0

Sandi from the drop off location treated me better than U-haul. What a shame.

Isaac G 
Rating:
4.0

Customer did not leave a comment.

Sue B 
Rating:
1.0

My first truck was reserved for Saturday 7AM pick up in Rohnert Park, the night before they text me saying pick up at 3PM in Ukiah, the morning of Saturday it said Pick up 3PM in Chico. All along ive been calling and asking what’s going on getting the run around until a nice gentlemen in rhonert park gave me the cooperate line all to get earliest pick up Sunday 9:15 am in Sonoma with $50 off.....and we show up and of course sign on door read “manager will be back around 10:30AM” wtf?!.....we’ll that doesn’t make up for time lost with family, work that I missed and so much other emotional and stressful events leading up to our move. I hope someone fights this for me cause what we went through during our toughest times wasn’t right. Not to mention attitude for our pick up of our second truck (ya we had two reservations) ...first was beyond d hellacious but the second was shitty as well. Hate uhaul customer service.

Sarah M 
Rating:
5.0

Our blankets and dolly (that I ordered) were NOT in truck! Location and personnel were great!

James P 
Rating:
5.0

Thank you.

Richard L 
Rating:
5.0

Thank you.

Richard L 
Rating:
3.0

Customer did not leave a comment.

sybil R 
Rating:
4.0

Nothing. Had really friendly serve on both ends. Truck worked fine. Well done

David Z 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Jerold T 
Rating:
5.0

Sandi at this location was AMAZING...in and out quickly with lots of info...SO NICE!!!

Steven B 
Rating:
5.0

Customer service is Excellent!!1

Terrie O 
Rating:
3.0

Earlier opening hours. Too bad the U-haul Corporation doesn't keep on mind that they are in business to SERVE their customers.

robert b 
Rating:
5.0

Customer did not leave a comment.

Todd P 
Rating:
5.0

Nothing it was fast easy and great service thank you

Kenny A 
Rating:
1.0

Our pick up location was moved an hour from where we live.

jesse m 
Rating:
5.0

JB is great!

Debora L 
Rating:
5.0

Customer did not leave a comment.

Ed B 
Rating:
3.0

Customer did not leave a comment.

DON F 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Service was awesome and the inside of the truck was spotless! Friendly and professional personnel.

Jill D 
Rating:
5.0

Pick up and drop off went smoothly! John

John S 
Rating:
5.0

Very good service from management

Doug C 
Rating:
5.0

J.B. The representative is an exceptional asset to the site location and company both. He should be recognized for his effort to serve and enhance the cutomer experience.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Craig G 
Rating:
5.0

Customer did not leave a comment.

carlos g 
Rating:
3.0

Customer service was knowledgeable and helpful.

Sean D 
Rating:
5.0

Ford 9 ft truck was excellent, even backup camera!

Charles C 
Rating:
5.0

Customer did not leave a comment.

Bhupinder S 
Rating:
5.0

Customer did not leave a comment.

Laura S 
Rating:
5.0

No improvement possible!

Lisa J 
Rating:
5.0

Sandy was lovely and patient to deal with

PHILIPPE B 
Rating:
5.0

Customer did not leave a comment.

Jason D 
Rating:
5.0

Customer did not leave a comment.

mike s 
Rating:
5.0

Customer did not leave a comment.

Ray A 
Rating:
5.0

Customer did not leave a comment.

Nancy S 
Rating:
4.0

The Gentalman was very delightful to deal with in middle of evacuating from trinity rd Glen Ellen Ca 95442. The woman was rude and I would not recommend speaking to her. I wouldn't go back to rent anything as long as she works there. She is a Stressful case with no compassion. The man was very kind. Get rid of her and I'll give you 5*'s. She makes your business fail and no repeats for business. I'm not recommending this place. Sorry kind man, she is the worst!

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Laura P 
Rating:
3.0

The truck was very dirty

Jaime S 
Rating:
5.0

Customer did not leave a comment.

Rosemarie P 
Rating:
5.0

Customer did not leave a comment.

Shaunna H 
Rating:
5.0

Customer did not leave a comment.

joanna w 
Rating:
5.0

Sandi and JB provided excellent customer service

Joe B 
Rating:
5.0

Customer did not leave a comment.

Reiner K 
Rating:
5.0

Customer did not leave a comment.

Ross B 
Rating:
4.0

Had a great experience for a last-minute, short-term need. JB was very helpful.

Scott M 
Rating:
4.0

The fact that a rep called me 24 hours in advance to tell me the truck pick up location was 1.5 hours away from me AND that the time was 6 hours after my request is NOT acceptable. I spent 3 hours having to reschedule movers, coordinate a ride to the new pick up location etc. When you make a reservation online, you plan accordingly-you do mot expect a call the morning before with massive changes. I was able to fine a location 45 minutes from my home-which was still a huge inconvenience-but this was better then 1.5 hours. The pick up location staff was amazing-but travelling there was a huge problem!

WENDY C 
Rating:
5.0

Customer did not leave a comment.

Pat R 
Rating:
5.0

Customer did not leave a comment.

Kathleen M 
Rating:
5.0

Customer did not leave a comment.

SHERYL B 
Rating:
5.0

JB is the best ever manager, very helpful and fun to work with.

Jim B 
Rating:
5.0

Customer did not leave a comment.

Ronald R 
Rating:
5.0

Super helpful! I was checked out of the Chatsworth location with the wrong mileage, so at the end of my 450 mile trip, the odometer read that I went over 2,000 miles. Had to spend another 40 minutes with both Uhauls on the phone trying to figure out what the problem was. Luckily the Chatsworth location pulled the record of the person before me and found the correct mileage in, so that Sonoma Uhaul could correct my mileage out and I didn't have to pay $8,000. Thank you.

Ginger B 
Rating:
5.0

Customer did not leave a comment.

Ruben C 
Rating:
5.0

Customer did not leave a comment.

Hector C 
Rating:
1.0

Customer did not leave a comment.

francine u 
Rating:
5.0

Customer did not leave a comment.

Morrill D 
Rating:
5.0

This is the third time I've rented a UHaul at this location and it is always a very positive experience.

Joe C 
Rating:
5.0

No improvements needed.thanx 2 JB for all the help and explaining the mileage and gas I have rented U-Hauls before and other locations and nobody explained the gas in the mileage and how much to fill up the tank JB explained it so I can understand thank-you Sonoma best storage and U-Haul and JB

Mark C 
Rating:
4.0

It was quick and easy, J.B. was great.

Tom K 
Rating:
5.0

Customer did not leave a comment.

Rosemary S 
Rating:
3.0

Customer did not leave a comment.

Bette K 
Rating:
5.0

Customer did not leave a comment.

Sean S 
Rating:
5.0

Jb even opened a few minutes early as I was anxious about long drive

Derek L 
Rating:
4.0

Customer did not leave a comment.

joseph c 
Rating:
2.0

This is a self storage place. It wasn't hard to find, but there was just one folding sign near the turn and no signage at the location showing the office. The attendant asked me to move the truck and then turn it around a different way after I parked it. The location would be improved with better signs and clear parking spaces for the trucks to be delivered.

Nathan J 
Rating:
5.0

Customer did not leave a comment.

JAMES F 
Rating:
3.0

Customer did not leave a comment.

lawrence D 
Rating:
5.0

Everything was perfect. Went above and beyond.

Kris A 
Rating:
5.0

Customer did not leave a comment.

Constance H 
Rating:
5.0

I am 78 years old and 6'1" inches tall. I could barely get in and out of the U-Haul and had to use the steering wheel to get in and out. In getting out I had to slide down the side of the drivers side as there was no running board in order to avoid physical injury. My wife had the same problem on her side of the cab.

JOHN G 
Rating:
5.0

Very helpful an accommodating.

CASSIDY E 
No reviews have been submitted for this location.

Additional Services at this Location

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