When we dropped off our truck the two guys inside the store would not look at the truck or sign off that we delivered it. They wanted the keys and dolly and blankets but did not help us in any way confirming that we dropped off the truck in good condition and full of gas. They said they normally rent out vans for Uhaul and are not a drop off site. However, when we reserved the truck in Portland OR it was one of the sites we were allowed to drop off our truck. We chose this location based on it's closeness to our LA destination. These guys were not professional at all and only cared about their tobacco business...go figure. We had to call UHAUL which took way too long and then leave it up to chance that all would be okay. We took lots of pictures and were stressed that something would happen to the truck and we would be responsible. It was NOT UP TO UHAUL STANDARDS AND VERY UNPROFESSIONAL. WE WOULD NEVER RECOMMEND THIS LOCATION FOR UHAUL RENTALS OR DROP OFF! After all that we did get a final bill and were charged for gas, stating that the level was below their required 7/8, even though we followed their recommendation for how much gas to put in. This is the only proof that we got that Uhaul did get their truck back. Pretty poor...DANIEL W.
Customer Reviews for Beverlywood Tobacco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to leave the truck without the dropoff being done. Was a bit unsure if it would go through at all.Yaakov G.
SCAM! I drove 12 miles total and had the truck for exactly 2 hours (picked up at 11:30 and dropped of at 1:30). I used it to pick up a mattress and take it to my apartment to avoid shipping costs. It should have been $65 max. I asked for a receipt when I returned the truck and he just said it would get emailed to me the next day (Wouldn't tell me how much). I got the email and it was for $156. They charged me for driving 125 miles at $1.19/mile! I literally only drove 12 miles exactly.Hannah W.
Quick and easyfernando V.
Didn't get a proper carpet dolly or our desired number of blankets (5 vs the 20 we requested). The blankets smelled like smoke as well. Fortunately, the truck was in good shape and ran well for a 1,000 mile drive.ALEXANDER W.
Well since my recent rental went textbook perfect there is really no place I can go to with this. Every time I done a rental from U-Haul zero problems have come up. From where I live there is always a local U-Haul near by that if I don't dum out and don't try doing a reservation at the last moment, they have the type vehicle I would like to rent. The vehicles have all been pretty new and very clean. The employees I come in contact with are always cordial, accurate and personable. What else can I say?Robin A.
I specifically declined insurance but they shoved on my bill anyway after I returned the truck. I will fight you on this fraud!Alex F.
I can't believe this place would ever be allowed to rent the UHaul . Place was filthy as was the truck .Marta F.
The Vehicle rental facility was located in a tobacco smoke shop (hole in the wall Hookah smokey shop area), Covid19 protocol was NOT implemented, van was not sanitized or cleaned. My family and I had to sanitize, clean the windshield, cab, and cargo area. No receipt was available at the time of rental, either at the rental facility or in my email at the time I picked up the vehicle. I fueled the van to the 3/4 tank level 10 minutes prior to returning it (photo of gauge are available)! I am still upset about the entire rental process. I had to called U-Haul (800) 468-4285 to address all of the issues (except the fuel issue) with no satisfaction.Michael C.
Customer did not leave a comment.Yosef M.
Customer did not leave a comment.Shahrzad B.
I was charged $10 for cleaning, yet I returned the vehicle cleaner than I got it !Joseph J.
Customer did not leave a comment.CALOGERO D.
The car was extremely dirty inside and out. It was so dirty I drive it straight to a car wash to detail clean the car before I put my things near or inside the van.Cameron G.
Thanks for good servicevanik K.
Customer did not leave a comment.MANUEL R.
Customer did not leave a comment.Stephen T.
Van was just filthy outside. After picking it up I had to wash all the widows to safely be able to see out of the windows. The interior was not very dirty but by far not clean. Overall the van was fine other than the dirtJEFF A.
Have better attendants in Uhaul's spots, require documents during the website sign-up, not at the moment of car pickup. I waited for 1 hour to have my driver license and photo ID confirmed.Luis Felipe O.
Tire nearly flat, door inoperable, did not have the equipment I reserved, a dolly. It's a nasty smelling smoke shop.Mary H.
Better signage to know that it's a U-Haul business there.Mel E.
The U-Haul reps were very helpful and friendlyEsther F.
Only place open on Christmas, so can't complain, but it is a smoke shop, so don't pick up from there if crack pipes and bongs offend you.Angela T.
not a typical u-haul location, it is in a convenience store that sells weed paraphernalia so inappropriate for familiesAndrea B.
Customer did not leave a comment.MENACHEM W.
The entire process was excellent. Quick and easy pick up and return of the truck.Jacob B.
OUT Mileage was not accurately reported, per my physical contract it was written as 1007mi by the Beverlywood Tobacco associate AND I took a photo of it for back up when I left at 6:40p. When I returned 15mi later it was listed on my bill as EIGHTY-FOUR mi driven which is impossible to drive in less than 3hrs in Los Angeles during rush hour, not to mention the expense of this. I am extremely frustated by this as I was driving 7mi to and from, stopped to add gas back and returned it at 8:20p sharp. I have been on hold for billing for about 20 minutes now which is making this experience worse as I was originally just annoyed, but now I am upset. Very disappointedBrittney W.
The UHaul did not come with the moving pads I ordered, which was a big problem. My understanding is that this was a failure on UHaul's part, not Beverlywood Tobacco.Steve E.
Customer did not leave a comment.Lizzette E.
Customer did not leave a comment.Abigail L.
Waited for 15 minutes. Mileage was incorrect I drove 8 miles round trip and it over charged me. Fraud.David S.
This is by far the best UHaul location in that you can park your car and leave it while you rent your truck! A hidden gem indeed!Kim G.
The person in charge did not go over the contract with me and snuck in the $10 CDW charge that I did NOT want.John S.
Customer did not leave a comment.Donald G.
It wasn't the guys fault but I was due to pick up at 9:30 and no one was there, had to wait to 10, but the office did say they would give me a credit, haven't seen it yet. BTW, the man who runs the place was professional and friendly, it was just the time for pick-up, he was in a traffic jam but maybe they should think about having someone else as a back up to open on a Saturday. Otherwise everything was excellent.Karen S.
Customer did not leave a comment.
Customer did not leave a comment.Gabriel C.
Easiest in and out ever! Thank you!Kevin W.
Customer did not leave a comment.EMMANUEL P.
Quality services -- no complaints!SAM L.
U goodAFSANEH E.
The service was friendly, considerate and professional. I felt welcome from the first minute. The van was almost new, and it was nice to have updated equipment. When I returned the van, the service was once again friendly and welcoming. I thought to myself this is one of those little LA gems you always want to find. What else could have been better?Susan L.
I brought truck back at 10am hours later received a call saying I'm going to be charged again because the truck still outmonique W.
The location was fine. But the corporate office was so incredibly rude and had absolute ZERO customer service skills. She spoke so unprofessional and acted as if she could not be bothered to answer my questions or help me out. I'm writing a BBB COMPAINT AGAINST THE COMPANYCHRISTIAN M.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.John K.
Not what I expected. Such a great vibe music playing people relaxing .I almost stayed and sat for a minute after my move the place was so cool.when it came to my rental they were very professional. They got me out of there fast and explained everything so I knew what charges to expect when I left.The guys name was fahim I will definitely rent here again.Michael S.
Customer did not leave a comment.JOYCE P.
The location was a little weird.RUBA B.
The person handling me at the pickup location was kind, attentive and helpful. I'd recommend picking up at this location.matthew W.
Exceptional servicejosh B.
Customer did not leave a comment.kasey L.
Customer did not leave a comment.Yumi K.
Customer did not leave a comment.matthew R.
Service was great I would recommend bigger signs.Mark S.
Customer did not leave a comment.Rachel M.
Cool shop I was able to pick up my U-haul and more.alika C.
Customer did not leave a comment.Braden P.
Faheem was a great help quick and knowledgeableChelsea B.
Fast and convenientray C.
Customer did not leave a comment.Rachel P.
Customer did not leave a comment.Kevin A.
Fast and efficient the guy faheem had a great professional attitudeJustin A.
Customer did not leave a comment.Elisabeth S.
Fast car. Car rental would rent here againchristel G.
Customer did not leave a comment.Katie D.
Customer did not leave a comment.Evan M.
I had a quick checkout .they were very convenient with having a overnight drop off.MURAD A.
Customer did not leave a comment.Megyn B.
Good customer service .Jose Luis N.
Be honest about the cost. 19.00 became 72.00 !!Deanna B.
I only wish they had a variety of vehicle option.not just vans...nathan S.
Customer did not leave a comment.Isaiah C.
Customer did not leave a comment.ALEXANDRA M A.
Overall great experience.Jared M.
I was immediately thrown off by the fact it was a tobacco shop. But once I was greeted any doubts went away.there was a young man who helped me with my checkout process and he made it very fast. I will definitely rent here in the future.Aga K.
The customer service was below average. If I am ever in need of another Truck I would explore other options, moving companies etc. private friends etc. if I ever decideto use U-Hual again it would definitely be another location based solely on the customer service there.willie H.
Took some time to get the paperwork filled out but very nice guys working there. Van was alittle dirty outside but to be expected with the last minute reservation. Inside was very clean, the best reason as they are open late unlike most places which are closed Sunday's and after 5pm. They are open till 9pm which is really helpful.Eric B.
The guys were great!markus W.
Very sketchy placekhaled A.
Customer did not leave a comment.Martin D.
Fast check outZhaolong W.
Very nice serviceRC W.
We had reservation at 10 am to pick up the track but it wasn't available for pick up till 10:30. I pre-checked to speed up the process but the smoke shop representative had to check me in again. My movers left to do another job and i had to wait for them to come back.Olga B.
Customer did not leave a comment.Brandon L.
Provide parking for customers.Richard K.
Some people may be taken aback by the Smoke-Shop storefront.Malinda W.
Lights inside the truck need to be fixed, but the guys there are awesomeKieran S.
Customer did not leave a comment.Jonthan S.
Service was professional and courteous. However, the smoke shop was an odd place to conduct this business and slightly uncomfortable.ILAN B.
The problem here is with the lack of coordination between Uhaul and the location staff. This van was picked up at 3pm on Friday. If I call to extend the rental, and you tell me the truck needs to be back because it's reserved, and I bring it back a half an hour late, then don't charge me for another day â€” or tell me that you are going to, and I'll keep the truck and bring it back after the second day you're charging me for. Because apparently it wasn't reserved after all...Peter F.
All reps at this location were very helpful and accommodating.SEONG C.
Customer did not leave a comment.kevin S.
Absolutely amazing and fast service. The guy explained everything quick and efficiently. I will definitely rent here in the future.ALEXANDRIS R.
My problem with u-haul is you take more money or freeze more money than the hire of the van & when the van is returned you take what is owed but keep the rest for 3 to 5 business days ? Does not make sense that you keep my money and don't give it back for so long? You wouldn't let me take the van an pay you in 3-5 business days would you? NO I need that money and doesn't matter how little. I once rented 3 vans on 3 separate days in one week and you kept hundreds of my hard working money for a week, it's not right and I know you can put it back on my card straight away as you've done it before & I have a card machine with my business and know this can be done, instead of causing overdraft fees with the bank because of this. Also when telephoned just to be its our policy then the phone hung up on me. Regards, David Barraclough 424-280-9104 Beverly HillsDAVE B.
The location is in a tobacco/pipe store, which is very odd. However, the representative was very nice and efficient. I had no problems.Alexis T.
I put excellent for the location because it is so close to my home. the clerk Faheem was very polite, friendly and helpful. Made the experience very easy and pleasant. Thank you.LEONARDO C.
Customer did not leave a comment.LYNDA B.
It was pleasure renting here.the guy fahim was efficient and speedy.i will definitely rent here again.Natalie A.
Customer did not leave a comment.JAMES P.