Customer Reviews for Big Bee
(U-Haul Neighborhood Dealer)

12 reviews

81 Queenston St   St. Catharines, ON L2R2Z1

(905) 227-3318

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(905) 227-3318

81 Queenston St
St. Catharines, ON L2R2Z1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The girl at this location was able to change my email to tge correct one.

NADIR M. 
Rating:
3.0

Customer did not leave a comment.

IVICA N. 
Rating:
1.0

THE RENTAL FROM THIS SIGHT WAS VERY CONFUSED right from the start. The store operators seem to have little or no training, I have no idea way we were sent to the Big Bee to pick up the 26' truck it really doesn't fit their lot, considering I had talked to Welland Ave. store originally. The start Milage on the contract was 30,000 more than on the trucks odometer and the fuel was marked 7/8 but was near the 1/2. The operators at the store could not help. I contacted the Welland avenue store they tried to help and I think got the fuel fixed but could not help with the milage difference. I took pics but was unable to send them on your app. Have pics all the way along. Though it was told to me many, many times the truck had to come back to Ontario from Nova Scotia. Which from the start I needed a way home for me and my wife after moving our son and all I had to do if I ran over the days was pay $40.00 per day and any additional mileage. We had some unseen structural repairs to their new house that took extra time. Before I called on the last day I received a call that the truck need to be back at the Welland store today. I tried to explain nobody had told me to call 2 days before if I was going to be late and that I was near Yarmouth Nova Scotia 2,200kms. away and we were booked with New Brunswick Covid Pass for the Tuesday entry I was told it had to be back the next day for a rental. I afterward talked to the Welland ave store and they understood the issue and we worked out being back for the 28th they said in time for the next rental. We drove about 1,100km each day. From this I think more info about everything would have helped and a bit less about the return of the truck to Ontario. In the end the move started out with 2 hrs. lost at big bee and a lot of confusion and frustration. Truck worked well in the end it's done. The issue with the truck possibly not being returned to Welland Ave . store is very confusing to me.

gary S. 
Rating:
1.0

Customer did not leave a comment.

James B. 
Rating:
1.0

Customer did not leave a comment.

Val Andrew F. 
Rating:
2.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

Customer did not leave a comment.

Dragomira V. 
Rating:
3.0

Dropped off the truck in the morning. Wasn't checked in until at the very end of the day.

ROBERTWILLIAMALF B. 
Rating:
3.0

Customer did not leave a comment.

abdul majed S. 
Rating:
1.0

Had to go out of my way to a different town to pick up my truck which was ond and dirty. Meanwhile half a km away there was a big uhaul dealer with many newer trucks parked in the yard uhaul promised me extra mileage . When I got my final bill they ended up charging me an extra 83 dollars for no obvious explanTion

CLIVED C. 
Rating:
5.0

Customer did not leave a comment.

Leanne F. 
No reviews have been submitted for this location.

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