Customer Reviews for Big Country Storage Terminals Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Country Storage Terminals Ltd

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Rhonda S. on

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Customer did not leave a comment.

don M. on

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did not have equipment that I had booked on line. the worst company I have ever delt with.

Tammy H. on

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Fix the web issues so it doesn’t take so lonh

ARMAND P. on

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Ben D. on

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Karen H. on

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Nothing... both representatives were great... terrific customer service.

Angus M. on

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gordon T. on

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Rob T. on

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brenda K. on

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Clean, friendly, professional.

Teresa M. on

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Ray D. on

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Nothing. The personnel were friendly,efficient, and helpful.

JOE T. on

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Have more of the 6x12 trailers available. I needed a larger trailer but none were available. For the customer service aspect they get a 5/5.

DANIEL P. on

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Very good service Very polite girl.

Mike H. on

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I've rented here twice, and both times the staff was friendly and helpful. They got my on my way quickly and I was very satisfied with both the equipment and service. I will be back next time I need to rent a trailer.

Cyndie A. on

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DAVID W. on

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JAKE S. on

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FRASER M. on

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George B. on

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Rick W. on

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It is unfortunate that the Williams Lake location was inactive. I had to pick up Uhaul truck in 100 Mile House, adding extra kms to my trip and an additional couple of hours to drive 100 Mile house and pick up unit. The truck itself was okay. But it had a shimmy/skake in the front end when it got to 90-100 kmh.

Deanna T. on

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Better signage visible from the hwy and road.

Ryan S. on

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Everything was great!

Martin P. on

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The first vehicle we were assigned was not brought to the office by the staff and was parked behind 2 feet of snow and impossible to get out of the parking spot it was in. The second vehicle we were given was at least brought to us at the office, but because the vehicle hadn't been used in a while, we had to wait quite some time until the windshield defrosted and we could drive off. This could have been solved simply by having a staff member get the vehicle ready for us while we were completing the paperwork. We quickly discovered that the windshield washer fluid tank was empty and we had to stop enroute to our destination and purchase more fluid. The vehicle also had retread all-season tires on it, which according to BC winter driving laws, is illegal. Proper winter tires are required here in BC from October 1 to March 31. The staff was not very helpful. The entire office was dingy and dirty. I will not be renting anything from this location ever again.

Gail D. on

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Didn’t go inside. Just dropped off truck there. Country Storage staff were quick, courteous and efficient!

Sherline S. on

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Matthew M. on

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Store was closed that day but where to park truck and put keys was all clearly displayed all over the yard. They followed up next opening day about the dropoff, great customer service up north compared to on the lower maindland.

Debroah S. on

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George B. on

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beverly T. on

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