Customer did not leave a comment.Susan M.
Customer Reviews for Big Country Storage Terminals Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 100 Mile House BC Team is Amazing!! Tenting trailers toproviding boxes and now a heated storage unit. We were not able to fit all of our antique furniture into our smaller new house. Big Country in 100 Mile BC "Raymon H.
Customer did not leave a comment.Tia S.
Had prebooked the vehicle 14 day prior and when I arrived at the time to pick up the vehicle it was not there. The employees could not tell me when the vehicle might be returned so I got Uhaul to send me to another location to pick up a different vehicle.Kahlan M.
Have something to pick up in Williams Lake. Very inconvenient to have to travel to 100 Mile to pick up and have to be there before 3 when you work.Leona S.
Have the truck available that was ordered a month in advance and promised 2 weeks prior and then the day before phoned to confirm and no truck!! Employee told me that Uhaul would guarantee me a truck but not in my location!! Doesn't make sense!! I feel sorry for your employee as she was clearly trying her hardest but I will never use this company again and it was a waste of $200.00 of my hard earned money..Denise T.
Truck had a really bad shaking while driving in the cab a steering wheel. Was very had the drive like that. I thought a tire was out of round or a wheel was bent or loose.Ian S.
Customer did not leave a comment.Katrina H.
Charged my card twice. Been almost two full weeks and the charge has still not been removed from my card. Terrible customer service. Terrible company to deal with. Will never enter the property again, unless they give me my money back. However the likelihood of that is 0.Darcey N.
Was a tad nervous leaving a trailer in their open yard with no locking mechanism. But since I didn't hear anything today I assume it was still. There when staff arrived this AM.MARTY N.
Always great friendly service at this location!Janis H.
The folks at Big Country Storage were helpful and pleasant, and did their best to make my experience a positive one. Unfortunately, with the best of intentions, they allowed me to return my blankets to the other location in 100 Mile House,- less than 2 kilometres away - from whom I had rented a trailer not realizing that U-Haul would charge me $52 for that. Of course I drove the blankets back to Big Country. but was very unhappy with what seems like a totally unreasonable policy on the part of U-Haul.Graham L.
Customer did not leave a comment.Irene C.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Abhijeet S.
Customer did not leave a comment.Albert R.
Customer did not leave a comment.Brittney D.
Customer did not leave a comment.Vivian P.
I've rented uhaul twice this month.. and not pleased with both experiences! This recent one had me go a hr outta town south of were I reside. And sat at depot for 3to 4 hrs before even getting into the truck.. because uhaul fails to take notice.. this depot never has been open on sundays.. and to boot I was charged more.. even with the suppose discount. And after looking major price difference and even more taking off my card.. gas was not the correct amount.. and even deducted for the fuel I've showed depot the picture of klm and gas would show correct readingNEVARRO C.
Customer did not leave a comment.Bryan A.
I CAN'T THINK OF ANYTHING. THANK YOU FOR THE GOOD SERVICE AND GOOD EQUIPMENT. DONDon C.
Customer did not leave a comment.Steve B.
We went to country tire to rent it as we had a reservation at that location. Once there they couldn't even open up the computer so ended up sending us to big country storage to rent it which was an inconvenience to us. Then when we rented it from big country the trailer was dirty inside and out. We returned it 100 times cleaner then when it went out. your next customer won't have to see your equipment in the condition I did. But over all we used the trailer for what we had to do and returned it. Prices are great though and we saved a few hundred $$ to do it ourselves with your trailer. ThanksSean M.
Customer did not leave a comment.IAN S.
Fast, friendly and efficient service made this an enjoyable experience overall.Superhero Moving A.
Customer did not leave a comment.Roland A.
Unit was very heavy, should have lifting jack attached to trailer. Had to wait 2 days for help then was charged for the 2 days, didn't think that was fair.Nightlight Elect N.
Ensure the trailer tongues are chipped out of the ice in winter and the safety chains are free as well.Brian W.
I understand that in a snowy location it can be hard to keep equipment clean, but asking the customer to get the equipment a trailer from a frozen lot that was very slippery and break equipment free from ice and snow is not a good idea, the staff was very friendly and the procedure went very smoothly.James K.
Customer did not leave a comment.Mike H.
She wasn't a very nice lady, tried to tell us they don't make winter tires for trucks. Plus that she didn't/won't carrie chains for the uhaul that requires chains... williams lake uhaul, said they supply chains, so the lady in 100 mile needs an update.Lorne D.
They were courteous, friendly and helpful. The only way they could have improved was the weather (few inches of snow that morning) but I don't think they can control that.Terry F.
Try to use Williams Lake location. They are useless there they don't know the system and they don't put anything on stock even though when you drive-by there's tons in the yard there they should lose their license they completely fucking suck oh and there's too stupid to know customer service.Joshua S.
Customer did not leave a comment.Ian Mitch M.
Customer did not leave a comment.dusytin K.
Great customer service and product walk throughGareth H.
Customer did not leave a comment.Ken C.
Customer did not leave a comment.bryan A.
Customer did not leave a comment.David R.
Customer did not leave a comment.Sue P.
Customer did not leave a comment.Andrew Thomas M.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.Brent W.
Owners and operators very friendly and helpful. Will definitely use their facility for other projects.JOHN K.
Nothing in this location she was wonderful and comfortable. And she was amazingly beautifulJesse H.
Customer did not leave a comment.Lee M.
The only problem we had was the worry about chains for the truck. In the end we didn't need them but U haul didn't offer any chains to rent.Tim L.
The dolly at Big country storage was buried under 2 feet of snow. Trailer tongue was frozen in ice to the ground. Ramos were jammed into the bank and I needed a chain to pull it forward in order to hook it up to my pickup. Shovelling it out was good exerciseKen M.
Customer did not leave a comment.James T.
Have better hoursJames T.
Well renting at that facility I think if they handle all rentals as they did my rental then hard to improve.rene V.
great phone mannersHarold H.
The trailer had taillight that didn't work. Told them but no overly concerned cause said to late to worry about it. Trailer also had bunch of cardboard corner pieces left in it. I took out so didn't blow outjim S.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.David K.
Customer did not leave a comment.SHAWNA B.
Customer did not leave a comment.Rhonda S.
did not have equipment that I had booked on line. the worst company I have ever delt with.don M.
Fix the web issues so it doesn't take so lonhTammy H.
Customer did not leave a comment.ARMAND P.
Customer did not leave a comment.Ben D.
Nothing... both representatives were great... terrific customer service.Karen H.
Customer did not leave a comment.Angus M.
Customer did not leave a comment.gordon T.
Customer did not leave a comment.Rob T.
Clean, friendly, professional.brenda K.
Customer did not leave a comment.Teresa M.
Nothing. The personnel were friendly,efficient, and helpful.Ray D.
Have more of the 6x12 trailers available. I needed a larger trailer but none were available. For the customer service aspect they get a 5/5.JOE T.
Very good service Very polite girl.DANIEL P.
I've rented here twice, and both times the staff was friendly and helpful. They got my on my way quickly and I was very satisfied with both the equipment and service. I will be back next time I need to rent a trailer.Mike H.
Customer did not leave a comment.Cyndie A.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.JAKE S.
Customer did not leave a comment.FRASER M.
Customer did not leave a comment.George B.
It is unfortunate that the Williams Lake location was inactive. I had to pick up Uhaul truck in 100 Mile House, adding extra kms to my trip and an additional couple of hours to drive 100 Mile house and pick up unit. The truck itself was okay. But it had a shimmy/skake in the front end when it got to 90-100 kmh.Rick W.
Better signage visible from the hwy and road.Deanna T.
Everything was great!Ryan S.
The first vehicle we were assigned was not brought to the office by the staff and was parked behind 2 feet of snow and impossible to get out of the parking spot it was in. The second vehicle we were given was at least brought to us at the office, but because the vehicle hadn't been used in a while, we had to wait quite some time until the windshield defrosted and we could drive off. This could have been solved simply by having a staff member get the vehicle ready for us while we were completing the paperwork. We quickly discovered that the windshield washer fluid tank was empty and we had to stop enroute to our destination and purchase more fluid. The vehicle also had retread all-season tires on it, which according to BC winter driving laws, is illegal. Proper winter tires are required here in BC from October 1 to March 31. The staff was not very helpful. The entire office was dingy and dirty. I will not be renting anything from this location ever again.Martin P.
Didn't go inside. Just dropped off truck there. Country Storage staff were quick, courteous and efficient!Gail D.
Customer did not leave a comment.Sherline S.
Store was closed that day but where to park truck and put keys was all clearly displayed all over the yard. They followed up next opening day about the dropoff, great customer service up north compared to on the lower maindland.Matthew M.
Customer did not leave a comment.Debroah S.
Customer did not leave a comment.George B.
Customer did not leave a comment.beverly T.
Customer did not leave a comment.Sandra B.
Everything was great. Friendly service, quick and easy in and out, would definitely rent here again.Mike H.
Because the U-Haul location in Williams Lake head closed I had to drop the trailer off in 100 mile house. I was advised that I would get a $50 credit for doing so because it was a 2 Hour drive.Thank you for your gesture of good wellAlan C.
Customer did not leave a comment.sharon A.
Customer did not leave a comment.Joshua C.
Awesome people very helpfulKYLE C.
Always good service at Big Country. Much appreciated.Bob L.
Customer did not leave a comment.Marnie S.
requested a piece of equipment and had to settle for a smaller trlr which didn't accomplish the task properly. this happened 2x from this location. very disappointed.Dave L.
Customer did not leave a comment.David J.
N/AMark John L.
Customer did not leave a comment.Richard Daniel R.
Customer did not leave a comment.Julie V.
Customer did not leave a comment.shannon H.