Everything went well. The store is clean and in a good location and the staff were very friendly and helpful. Many thanks for a great Uhaul experience!
Dave Klanica
Customer Reviews for Birch Bay Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone at this location is super helpful and friendly.
Tammy GregoryFirst class service. Thank you U-Haul
gilbert loydStaff at Birch Bay Storage was great!
Jim DobbinFast and friendly service. Very helpful
Luann WoockFast checkout, easy return and the truck was ready when I got there. Friendly, helpful service!!!
Douglas SwansonExcellent at every step of the process. 1. Friendly greeting. 2. Minimal administrative tasks. (Keys in hand under 5 minutes) 3. Clean and easy to operate moving van with fuel and mileage perfectly recorded. 4. Easy open door and ramp with a hand truck included. 5. Easy return (“park.and drop the keys in the drop box”) 6. Emailed receipt with exactly the agreed upon price. Why can’t all business contacts be as excellent as U-HAUL.
Timothy ConnollyThe person who helped me gave excellent service and I was in and out hassle free from pickup to return thank you!
Les PilonWhy can’t all businesses be like UHaul. Competent, polite, and good value for the dollar?
Timothy ConnollyThe lady that assisted me with the pick up of the trailer was very helpful.
Timothy LovellExcellent customer service
Tim HamiltonGreat service at birch bay
Harbir GillExceeded my expectations.
James McCluneyAll great 😊
Peter StephenBummed because I wanted to pick up and drop off at the same Blaine location because I needed to use the truck to combine 2 storage units that were RIGHT ACROSS THE STREET FROM THE UHAUL PLACE in Blaine... They ALLOWED ME 60 miles and I used 14 so hoping I will get at least $40 credited back. They already charged my card for the whole thing ...
MARGARET NEWTONAfter a desasterous uhaul experience last spring...trying to rent a tow dolly. Also had a great experience with Lynden where they install flat tow equipment on my jeep.
Richard KelmGreat service from this location
Robert hueyI returned to wrong location, she called and got it transferred so we didn’t have to go somewhere else. We couldn’t get the trailer off the ball hitch. She said that it needed to be oiled (not done by pickup location). When I commented that I didn’t think the chains were supposed to be twisted, she said pickup location shouldn’t have done that. She was very helpful and polite.
Tiffene HansonThe agent at the desk was very helpful and kind.
Suzanne ThompsonVery kind and polite.
Monty HoweCustomer service was ferendly and professional
Kamal TabatabaeiThe woman at this location that helped us check in was super nice, polite and made the check in process easy and fast.
Robert RicanShe is super friendly and even went out of her way to make something try to work for me.
Brian MurphyWhat a refreshing encounter I had with the person behind the desk. She took a bit of a stressful time for me and turned it into a calm, pleasant experience. I left there with a smile. 100%...... Will defiantly go there again!!!
PHYLLIS BERGWe dropped off on a Sunday, the next day, in the evening. All parking availability was taken, the person saw us and came out to let us know where to put the trailer. That was very nice.
Wendy McPhersonExcellent, very kind and excepti onal services
Calvin KimThe person who Itook care of me was great. It was all a very positive experience.
barbara kassBest Staff Anywhere! Thank you!!!
Jesse CreydtThe process is straightforward and I have always had a good experience at the Birch Bay WA Uhaul.
Lawrence BoguesWe have used Birch Bay Storage before. They are very helpful, professional, and took care of our needs to get the right vehicle. I have used U-Haul a few times in the past 20 years and none are better than Birch Bay Storage. They really are 5 star in my view and families view. I would recommend Birch Bay Storage to anyone who needs storage, moving equipment, and supplies. Sincerely James Phelps
james phelpsThese folks provide excellent, reliable service, and we will look forward to doing more rentals from them in the future.
Lloyd KiffGoogle maps lied. Not their fault though.
William MartensKeep doing what you’re doing Lisa and Jennifer. Great service.
Greg BoothAmazing customer service!
Russell DaweMake the mobile check-in process easier
Michael OdellThe truck was a good one. We were able to move the furniture we needed to without a problem. It's also conveniently located near a gas station to refuel.
Lisa BakerExcellent service, although gas tank level was shown wrong on our contract, causing extra expense. Still, these folks do an excellent job
Lloyd KiffCan't think of anything. The manager is fantastic and very easy to do business with. Would go back to that location any time.
PATRICK JERNSThe gal running storage&U-Haul was very friendly, answered all my questions excellently,& had great suggestions also. She was great!!👍😃
Dawn RaichleThank you for the good service!
Suzanne BrewsterStaff was great and doo was overall experience!
MICHELLE WORDENVery professional service
Gary PhilipsGreat place to rent. Feel with UHaul it is worth the money paid, and that is a high compliment.
Timothy ConnollyThe manager tina was very knowledgeable and helpful with the equipment I would definitely rent from this location again
BRADLEY PHELPSNothing! It was great, thanks. Much appreciated!
Mark ArevaloAdd a tongue jack to 6x12. Cargo Trailers!
Stephen TrottVery courteous and knowledgable.
bob chaseVery friendly and excellent service
Russell DaweThe process was all very easy and I will always be a uhaul supporter and recommend them to friends. However, I do recommend that if you rent a truck or van that you ask if you need to open the email they send you when they print out the receipt. I did not open mine before leaving the loy and when I did it stated that the link had expired. I do believe that email would have made my after hours drop off a bit easier. Though it is worth stating I only rented a truck for a 15 mile round trip.
Amanda LawrenceMy interaction with employee was great, very nice person. I reserved 9' Cargo van online and when I got the vehicle it was smaller, I was told it was the same. It's not. Luckily I was unable to take a piece of furniture, because it would have not fit in this van. Honestly I was irritated because I reserved the Cargo Van, I used this model last move with a different Uhaul site and this site I was given a different vehicle which was smaller. It was guaranteed online that I would have that Cargo Van at this locationin Birch Bay........No. The cabin seats were covered in pet hair. I did notify gal at the desk I have my ESA canine and brought a cover for him to sit on to prevent shed. But the seats were covered in white hair, especially on the passenger seat. I like hand written documents on vehicle review, for any dents ot dings prior to drive. The online site shut down and I wasn't able to fill it out. Sadly I will not use this site again and I hope they will stand by their guaranteed service about reserved vehicles online.
Kate AinsworthFirst off, the truck I wanted wasn't available at the location closest to me. I could go pick it up in the next town but my total mileage I needed for the truck was under 10 miles and a round trip to pick up at the other location was approximately 26 miles. So I wasn't doing that.
Margaret Newton👍 Painless and Professional
jeffery lindemanTina was very helpful and friendly. Explained rental options and choices. Quick check-in on return.
Richard WernickI reserved a 10' truck. Spoke with employee days before for verbal confirmation. Arrived and no truck had to take a cargo van. It was not the cleanest. Smelled faintly of vomit. And passenger seat was covered in dog hair. It also took no less than 20 minutes to check out. The employee helping us was very nice and apologetic and gave us a few free used boxes. Computer system was acting up, and check out took so long, we were given an extra hour for rental. The van ran great and ac was a relief on very hot day. Even if you call and reserve a specific truck, you still might not get it.
Shelene GatesEverything went very smooth! Highly recommend your facility for rental Uhauls!
Thomas HuizengaBirch Bay Storage did a great job. Easy to work with, and actually helped relieve the stress of the day by offering us alternative solutions. My big issue is the U-Haul reservation system. I live in Ferndale, WA, and had to move household items to a location that was 6 miles away. I booked to rent a truck in Ferndale. Once I completed online check-in, U-Haul reserved a truck for me in Burglington which is 40 miles away. I had very little time to do anything about this and ended up having to drive to Burlington to solve the problem. The operator in Burlington was incredibly helpful and helped me find a closer location so I wouldn't have to pay for the ridiculous amount of mileage, that location was birch bay storage. So after driving 95 miles to finally find a solution I was very unimpressed by the U-Haul system. The people I interacted with were great and my praise for them is well earned, but the total experience was stressful, frustrating and costly. Even this survey itself is a clue to the problem. Why are you asking about the location only? Birch Bay Storage was not the problem.
Jono LawlerDont charge me a cleanup fee when I wasnt responsible for any cleanup
Mike JibbenBirch Bay Storage is the most efficient and expertly run U-Haul business I have ever used. The manager there was professional, knowledgeable and very pleasant.
Linda AllenJennifer was fabulous. You are lucky to have her.
Esther BaldwinVery fast a friendly service! The girl, I can't remember her name, but she was very Friendly and helpful! Definitely will be back to rent from this specific UHaul again! Thank you!
Joel DeRusha