Customer Reviews for Bizzy B'zz Bookbin
(U-Haul Neighborhood Dealer)

684 reviews

1999 Emsdale Rd   Emsdale, ON P0A1J0

(705) 636-0840

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am
Special Operating Hours
  • 9/6/2021 - 9/26/2021: Closed

Services at this Location:

Contact Us

(705) 636-0840

1999 Emsdale Rd
Emsdale, ON P0A1J0

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur: 8 am - 5 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am
Special Operating Hours
  • 9/6/2021 - 9/26/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The check in process was incredibly difficult, long and I would not recommend keeping this program running. Just getting chrome to recognize my location took 20 minutes and that was just the beginning of the very timely check-in process. Uploading pictures of myself, my drivers license, the vehicle itself, from all angles.... no thank you, never again. Not to mention 2 days prior to the pick up I receive a phone call telling me the equipment I rented ( a month prior to when I required it) is not available at the location I rented it from. I was required to drive 20 minutes north to a remote location. Generous (sarcasm) Uhaul gave me extra kilometers on my rental agreement for my trouble. The only positive time of my pick up was the kind and patient person on the other end of my phone, when I called customer service, because of the ridiculous check in process. I five my customer service representative a 10+, A+, however your give a perfect rating. The drop off process was even more stressful and ridiculously long. Get to the address of drop off, again just a parking lot, no person or people. No signage in the parking lot or building confirming I was in the correct parking lot. On line check just as frustrating. Thankfully I called the company that was listed (not uhaul) on the email. She told me what parking spot I could leave the van and where the location of the was drop box for the keys. Nothing labelled, NOTHING!!!!!! I will never rent again from U haul unless I have an actual physical person at the pick up and drop off locations. Employees are the key to a great company. Unfortunately U-Haul has forgotten this.

Cathy H. 
Rating:
5.0

All good !

Muriel T. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

always reliable here no problems at all. we use this service a lot and are well satisfied with peggy 's attention

Michael N. 
Rating:
1.0

Calling or sending an email to confirm that the U-Haul is at the location for starters and if it isn't better discounts if I have to go out of my way to rent something that I've already rented

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

I requested a 15 foot truck that turned out to have a 12ft bed with an "attic". We needed the floor space. It would be helpful when ordering to know this. I felt ripped off, cheated and stuck with a truck that wasn't what I requested

Caroline G. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Yvonne W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ F. 
Rating:
5.0

The service was excellent, very helpful and very friendly. Highly recommended.

David F. 
Rating:
5.0

Customer did not leave a comment.

STEVENALEXANDER C. 
Rating:
3.0

Booked a truck in advance in parry sound, did not get it, I had to travel to emsdale to get one. Cost me extra kilometres. Was offered discount at parry sound location but have not received yet. Disgusting

Nikavkumar P. 
Rating:
5.0

Have more truck 🚚 in the area please

William M. 
Rating:
3.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

The office area at this location is very cluttered (based on an experience I had last summer. I did not go inside this time as the lady came out to meet me) and quite frankly not very professional with regards to the U-Haul brand. However, the staff was helpful, friendly, and efficient.

MICHAEL J. 
Rating:
5.0

I don't think you could improve excellent. The staff was friendly and everything went smoothly. i would most certainly rent from there again.

Michael G. 
Rating:
3.0

Fix the license plate issue. It's very annoying when sliding the door

Chelsea C. 
Rating:
5.0

Very satisfied with everything.

KARIN D. 
Rating:
5.0

Peggy is a WONDERFUL BUSINESS WOMAN. Made sure everything was perfect. THANKS Peggy!!!

Roy W. 
Rating:
5.0

Keep doing what you're doing. Excellent job!

Fintan F. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

The owner Peggy went above and beyond with accommodating us for our GUARANTEED RENTAL by absolute luck, but not before driving an hour and twenty minutes in her direction from the BOOKED LOCATION OF PICK UP. Yeah, when we got the the location on Hwy 11 at Shell Gas station near Orillia- we waited 20 minutes during store hours for someone to come back from break. The 26' truck that I booked well in advance was no where to be found there. That truck had not been dropped off when it was supposed to and was extended which mean it kicked us off the reservation?! How is that a GUARANTEED service for $50 bucks. You mean to tell me we drove there for pickup time of 9am. And then when we got into the store location finally, the employee told me that truck was not expected to be available to us until the 23rd?! We booked it for the 16th. What an absolute hassle, wasted an entire day trying to figure out where we could drive so we didn't get screwed over last minute. My husband took the day off work because we expected an early start to loading. But we got a sorry, and here's $50 bucks for our COMPLETE AND UTTER DISAPPOINTMENT. Peggy was great though, she allowed us the truck we needed as long as it was returned. She was what I hope U-hual expects of their location spots. She goes above and beyond. If not for Peggy, we wouldn't have been able to do our move as planned. U-haul needs to do better. Organize your system better so that the first guy can't screw the next guy on their reservation at the last minute.

Carlee G. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
4.0

Customer did not leave a comment.

Floyd S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The Emsdale location is always friendly, fast, and has all my towing needs every time.

Colin H. 
Rating:
4.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
2.0

I booked a truck two weeks ago for the Red Maple Inn and when I arrived they didn't have a truck for me. I then had to travel half an hour past my destination to get the truck I was given, which was a 10', not the 15' I reserved. Because of the size difference, I had to make two trips once in town from the two houses I was moving the rest of my stuff from. This is highly unacceptable, and because of all the extra driving, I had to put way more gas back into the vehicle than I would have.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

I think the store interior could be tidier but it didn't matter because service was friendly, professional and everything was ready as requested

Christopher T. 
Rating:
4.0

All good. Turned in the vehicle and we were quickly processed and back on our way home in no time

ROBERT KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Vehicle was disgusting reeked of tobacco smoke and smelt like mouse piss inside Needed windshield wipers

Larry H. 
Rating:
2.0

Don't ignore customers trying to get your attention.

ALLANR M. 
Rating:
4.0

Customer did not leave a comment.

Tedis R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Everything went smoothly.

Debby D. 
Rating:
4.0

Customer did not leave a comment.

Lorne J. 
Rating:
5.0

Customer did not leave a comment.

Glenn I. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Please contact me. 705-792-8776

Jason B. 
Rating:
5.0

All went well...no complaints

Barbara M. 
Rating:
5.0

Great location for us. Easy to move the trailer around the large parking lot

Susan A. 
Rating:
5.0

Customer did not leave a comment.

Blaine M. 
Rating:
5.0

Nothing they are great, they are always so helpful and will drive out of my way to go to there location

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

We were able to get the size of truck we wanted and the staff there, Peggy, was very friendly. I would highly recommend this location for anyone wanting to rent a Uhaul.

Kim K. 
Rating:
3.0

Customer did not leave a comment.

Tammy G. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Lorne J. 
Rating:
5.0

Othing to add, reasonable price and did the job. Moved my daughter home from school, its just what we needed.

Stacey W. 
Rating:
5.0

I received excellent courteous service.

Daniel L. 
Rating:
5.0

Service was excellent.

Alex V. 
Rating:
2.0

When I picked up the trailer there were two people in the office The trailer was pointed out to me and if I wanted a jack to lift the trailer there was one available. I wasn't given any assistance backing up to or hooking up the trailer

Joseph R. 
Rating:
1.0

Have left a Google review as well. Charged for an additional day even though website was down and I had emailed customer support with pictures of the trailer and its location. Yet you still charged me.

ZEKE D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Very helpful and friendly people...made it very easy. Thanks

Ernie B. 
Rating:
5.0

Best spot to go! Very close, very convenient! Super friendly owners! Always have availability and will work with you if you've made a mistake :) used them twice in a week and will continue to use and support only these guys! Any bad talk is made up, these guys treat you like family when you walk in the door or when you call

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
1.0

Answer your phone! I was to drop this item off in Huntsville. I was informed that they wouldn't take as their lot was full. Had to drive 72 Kms and 45 minutes of my time to drop off. Both Huntsville and Emsdale location staff were rude and unapologetic. They just blamed customer service.

cracker jack C. 
Rating:
5.0

Friendly and efficient.

Kyle N. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Peggy is great to deal with.

Gary P. 
Rating:
5.0

Great experience

Craig M. 
Rating:
5.0

Have more truck in this area would be really nice and helpful

William M. 
Rating:
5.0

Have more truck available

William M. 
Rating:
5.0

Customer did not leave a comment.

Jean-Paul B. 
Rating:
5.0

Very kind and friendly..

Kirby W. 
Rating:
1.0

We paid for roadside assistance and did not recieve it as they said they would not come out yo out location. Would never rent uhaul again.

Michelle M. 
Rating:
5.0

Thanks Peggy, great service

Gary B. 
Rating:
5.0

Great customer service

HEATHERM P. 
Rating:
5.0

This is my favourite location. The staff are always friendly and helpful, and my reservation is always ready for me.

COLINDUNCAN H. 
Rating:
3.0

Make a booking and have the truck available. Contact the customer if something changes instead of waiting for the customer to arrive to get the truck and informing them they have to drive 1 hour north to get a different truck. If a discount has been offered for no charge milage don't charge double for the 24.95 price . I was not happy with the running around i had to do. I will likely not ever rent another truck from uhaul again.......

SHAWNCARL WILLIA H. 
Rating:
3.0

Customer did not leave a comment.

KATRINA Y. 
Rating:
5.0

Customer did not leave a comment.

GARYERNEST B. 
Rating:
4.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Peggy was a no dramas person to deal with. My next uhaul rental will definitely be with her.

Colin V. 
Rating:
4.0

Customer did not leave a comment.

IVAND S. 
Rating:
5.0

Peggy had great communication skills. Great to work with.

Abidel B. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

excellent location, all equipment cleaned of snow and easy to access. Very well maintained parking lot. Peggy is very well knowledgeable in product and what size we needed. Highly recommend.

Shirley R. 
Rating:
5.0

This location has a ton of space and lots of vehicles and trailers to rent. Excellent setup.

Terence C. 
Rating:
3.0

Nobody there.

CLEO C. 
Rating:
5.0

everything was done as we expected and hoped for.. equipment was great and customer service was impeccable, thank you peggy!

Allen K. 
Rating:
5.0

This is an excellent uhaul location and Peggy is a wonderful informative representative of your company. Very knowledgable in your units, how much they hold etc. and what we needed. She found exactly the unit we needed and it was perfect for us. Highly recommend.

SHIRLEYVIOLET R. 
Rating:
5.0

Customer did not leave a comment.

HUGHJOHN STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

VINCENTJ C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Launa G. 
Rating:
5.0

Customer did not leave a comment.

Hubert E. 
No reviews have been submitted for this location.

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