Customer Reviews for Black River Kwik Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Black River Kwik Stop

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gerald O. on

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Customer did not leave a comment.

Alton F. on

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Customer did not leave a comment.

PENNY S. on

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Turn down music in store, it was hard to hear

Lee L. on

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Very good customer service. Thank you Scott!

Claude A. on

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Customer did not leave a comment.

WILLIAM G. on

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Could not check our rental return until the next day- was very rude

Olanrewaju I. on

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Not in my vicinity, it is too far, over 100 miles away. I have to go because of necessity. But, they were caring and able to accommodate me very well.

Jens B. on

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There was confusion on Friday when I called to confirm my reservation - person on the phone said they do not rent out box trucks. She was corrected and I got a return call from the manager that confirmed my reservation. Great experience on Saturday morning at pick-up.

Christopher C. on

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Customer did not leave a comment.

Edward H. on

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Just make sure that Bonica has someone else working with her on her shifts, so that she can continue to give the rental customer the great service she does now whether she is alone or not. Other than that, I think it was a great renting experience!

charles H. on

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Person at drop off was very helpful. Answered all my questions. Pleasant experience.

Sherri R. on

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Tried to tell me I didn't put enough gas then Tried to charge me double after I already pai for half of it. I'm so angry I've told people to never use your services again. I won't pay for it I was treated like dirt

Gerald F. on

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People very friendly and accommodating.

Randy P. on

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DEBBIE S. on

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Everything was perfect. Keep the Good customer service. Thank you.

Monroe T. on

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Paul R. on

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Scott and his staff were extremely helpful in helping pick the right size truck that we needed.

Jillian G. on

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Bill S. on

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u-haul should have the size truck that i reserved,instead of a smaller one on pickup day

Paul G. on

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Confirm pickup location earlier and not be confusing about where I was to pickup the truck.

Cheri B. on

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Nothing. Great service!!

Zack C. on

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MARK P. on

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Excellent place to rent a uhaul, very smooth and quick rental process.

Danielle O. on

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No clear signs to show where you're supposed to drop the key or truck. I had to wander around looking for the drop box.

Marie V. on

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Customer did not leave a comment.

wayne M. on

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Excellent service!!!!

Cheri B. on

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Nothing. Customer service by the woman who helped me out with the vehicle was outstanding! I did have a small issue with the man who checked me back in about the gas. Sadly, I was in a hurry so I trusted what he told me but in reality I know I put the right amount of gas in. He charged me an addtl 9.00 for gas. But the lady was great!!! Super helpful!

lori P. on

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Jennifer P. on

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Scott helped me get comfortable with the truck and on the road quickly! He was kind, courteous, friendly, and helpful.

gus S. on

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The person who checked me out was very personable, knowledgeable, and thorough.

JENNIFER P. on

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I had a perfect experience. Scott was knowledgeable, patient, and accommodating. A+!!!

Jeffrey P. on

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Convenience store location attendant was not able to answer questions about credit for fuel reimbursement