Customer Reviews for Black River Kwik Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Black River Kwik Stop

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Leanne G.
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Be sure locks on doors are oiled as well as back folding door. Door was difficult to get open.

Kirby K.
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Nothing. Everything was fine.

JUDITH S.
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Good little store. I would recommend if there is a way to let customers know there is an issue with cell service in the area. They should call ahead of the rental. Great customer service if you call.

Rachel L.
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Customer did not leave a comment.

Alan M.
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Customer did not leave a comment.

Alexis F.
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Customer did not leave a comment.

William C.
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No issues here, just dropped it off and got a zero balance receipt. Thank you

Craig A.
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Customer did not leave a comment.

Derek G.
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Customer did not leave a comment.

Justin A.
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I signed up for curbside pick up which didn't work out very well. I still had to go inside which took 20 minutes before I could leave.

Jeanine F.
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Customer did not leave a comment.

CHARLES L.
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Customer did not leave a comment.

Rose W.
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They were so helpful and fantastic. Loved this experience with them.

Deborah K.
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Customer did not leave a comment.

craig O.
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I was unable to go to the uhaul website since there is poor internet service in that area of Springfield. When I was able to get internet service, the website would not let me register the drop-off because I was now not at an authorized location. I tried several times to call the 800 number and got a message that wait time was 10-15 minutes.

Kenneth B.
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Wish Scott had more room for more equipment

Kathy M.
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Won't recommend Uhaul itself.

Pat K.
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Scott was terrific and so was the truck! Great service.

rodger G.
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Excellent experience. Scott was knowledgeable and efficient. Would recommend this location.

Andrea W.
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Customer did not leave a comment.

ERIKA Y.
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There is little to cell reception at this location

Patrishia K.
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The guy was quite nice and quickly and efficiently handled my rental reservation. Great job!

Simon G.
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Customer did not leave a comment.

Jeffrey L.
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Attached to a gas station but turn off the pumps at night when uhaul has a policy charging 30 plus 5 a gallon what a scam.

George W.
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The bastard charged me to replace the packing blankets and is claiming that they cannot refund my money, that I have to go back to the original rental facility. They refunded the $5 rental charge, but can do nothing about the other charge because they didn't issue it. Basically I'm pissed because the little prick at your Springfield VT location is unwilling to do the job.

Reed G.
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The problem with the site was apparently not the owner's fault. He reported to me that the U-Haul online systems always fail repeatedly on most busy days like Saturday. It took over an hour for him to register me in the system, it periodically kicked him off and he had to start all over again asking three times for my ID and credit card information.

George B.
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The rental was fine and successful. However, the 15 ft truck seemed to shift poorly. It stayed in each gear for much longer than normal. Once on the highway,the truck ran ok.

DEBBIE S.
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I was very happy with the service and how clean the truck was. I surewill use them again.

Duane P.
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Even though I received a confirmation the day before, when I went to pick up the rental, the U-haul app indicated that there was no active contract in my U-Haul account. I then had to wait for the local manager to come and rectify the situation. Not only did this delay my departure for over an hour, the interaction put me in close contact with people, a concern, in light of Covid, I had hoped to avoid by using the app. The next day, I was interrupted and spent more time taking a call from a U-Haul rep asking if I would be willing to return the vehicle to a different drop off point. As an incentive, she offered to compensate me for the additional mileage. The change in drop off location would add an hour to my day and to a second driver who I arranged to pick me up, plus additional fuel for both vehicles and the reward U-Haul offered was not to charge me the extra miles. Are you kidding me? When I attempted to return the rental, a similar instance to the one when I picked up the vehicle, occurred. Although there was a U-Haul rep at the return location, she told me that I should use the app and closed and locked the door. Again, the app indicated that there was no active contract in my U-Haul account. After repeated attempts to contact the that local rep, she indicated the her computer kept crashing whenever she tried to access my account and gave me an local U-Haul number to call. I called and a message said that they were very busy and someone would call back in an hour. That was over twenty hours ago and still no one ever contacted me. We then tried your 800 #, and was able to resolve, although we thought, the return. The agent promised that everything was now taken care of and that there was nothing else that I was required to do. Again, we were delayed well over an hour, made to interact with people we were trying to avoid and adding to an already stressful day. This morning I then received an email from U-Haul, charging us for an additional day in spite of the fact that I returned the vehicle over twelve hours before it was due, verifiable with two U-Haul agents. It is infuriating that I now must again spend additional time to refute this additional charge.

Harry S.
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Customer did not leave a comment.

Bob F.
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The staff at Black River Kwik Stop was terrific - professional and thorough. Would use them again in a heartbeat for a U-Haul rental.

Rebecca B.
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Customer did not leave a comment.

Heather N.
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Customer did not leave a comment.

Lawrence F.
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Customer did not leave a comment.

Kathleen W.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Edward G.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

Rex S.
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I rented a trailer to pick up a tractor. There were concerns that the tractor wouldn't fit, but we measured and it should have fit so I took the trailer. Upon arrival at the dealership we realized with the ramps etc it wouldn't fit. I then took the trailer directly back to u-haul. I feel since I returned it so swiftly and never even used it due to the circumstances, a credit of some sort should have been issued.

James P.
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You overcharged me

John D.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Barry H.
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Very easy to do. Can't think of anything to improve.

Cary G.
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Nice folks! It's on us that we didn't refill the truck. Thank you for your help!

Elizabeth R.
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Scott was so nice and helpful.

Joseph A.
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I have no comment at this time.

Thomas H.
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tTis is a Haul location I trust. I can't say the same about other Uhaul locations ive experienced!!!

Joseph W.
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Scott was extremely thorough and helpful. Many thanks for a good experience.

Robin F.
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Customer did not leave a comment.

Joseph M.
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Customer did not leave a comment.

martha D.
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Customer did not leave a comment.

KAty B.
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Customer did not leave a comment.

Christopher C.
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Everything was fine. Service was quick and professional. Absolutely No Complaints.

Michael G.
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The tow dolly was not at the location I had to drive out of my way to get the tow dolly at another location. If you could have all the equipment in one place for pick up this would save the customer time.The lights on the tow dolly did not work so I drove there and wasted time. Jeff the district manager was called and he delivered another tow dolly to the house for us, he went above and beyond with this service.

Kenneth G.
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Scott & his staff are always a delight to interact with!! Great folks. The rental trucks are always super clean. He takes the time to give you focused service while going over the rental with you. Highly recommended!

George S.
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Got the truck I needed on 1 days notice. Great service. Big help in our moving process. Thank you. Dont think anything could be done for me. Definitely do recommend this location

Joseph C.
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There is a sign on the drop box that says I couldn't drop off there w a phone number to call. When I call the number, it is one advertisement after another. What a scam.

John V.
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I was notified that the trailer was delivered to them 2 days early and I could pick it up at the day I contracted for. Excellent service, I would recommend this location and give them an A+.

Hayley K.
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We were treated well and fair. Would go back to them and recommend them to friends.

Deborah J.
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Customer did not leave a comment.

Roy M.
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Customer did not leave a comment.

John G.
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Cell service was poor here and made self checkout and checking in painful to complete. Ended up using a nearby WiFi but that required me walking back and forth to take pictures and submit.

Richard S.
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Everything was great, even the weather. Thank you

Lindsey M.
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Quick and easy, staff was friendly and helpful.

Karen D.
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Customer did not leave a comment.

Laura S.
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let ford Sport tracs tow a trailer

Mike B.
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Customer did not leave a comment.

John T.
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Customer did not leave a comment.

Mark F.
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Customer did not leave a comment.

Edward H.
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Customer did not leave a comment.

gerald O.
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Customer did not leave a comment.

Alton F.
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Customer did not leave a comment.

PENNY S.
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Turn down music in store, it was hard to hear

Lee L.
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Very good customer service. Thank you Scott!

Claude A.
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Customer did not leave a comment.

WILLIAM G.
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Could not check our rental return until the next day- was very rude

Olanrewaju I.
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Not in my vicinity, it is too far, over 100 miles away. I have to go because of necessity. But, they were caring and able to accommodate me very well.

Jens B.
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There was confusion on Friday when I called to confirm my reservation - person on the phone said they do not rent out box trucks. She was corrected and I got a return call from the manager that confirmed my reservation. Great experience on Saturday morning at pick-up.

Christopher C.
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Customer did not leave a comment.

Edward H.
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Just make sure that Bonica has someone else working with her on her shifts, so that she can continue to give the rental customer the great service she does now whether she is alone or not. Other than that, I think it was a great renting experience!

charles H.
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Person at drop off was very helpful. Answered all my questions. Pleasant experience.

Sherri R.
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Tried to tell me I didn't put enough gas then Tried to charge me double after I already pai for half of it. I'm so angry I've told people to never use your services again. I won't pay for it I was treated like dirt

Gerald F.
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People very friendly and accommodating.

Randy P.
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Customer did not leave a comment.

DEBBIE S.
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Everything was perfect. Keep the Good customer service. Thank you.

Monroe T.
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Customer did not leave a comment.

Paul R.
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Scott and his staff were extremely helpful in helping pick the right size truck that we needed.

Jillian G.
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Customer did not leave a comment.

Bill S.
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u-haul should have the size truck that i reserved,instead of a smaller one on pickup day

Paul G.
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Confirm pickup location earlier and not be confusing about where I was to pickup the truck.

Cheri B.
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Nothing. Great service!!

Zack C.
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Customer did not leave a comment.

MARK P.
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Excellent place to rent a uhaul, very smooth and quick rental process.

Danielle O.
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No clear signs to show where you're supposed to drop the key or truck. I had to wander around looking for the drop box.

Marie V.
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Customer did not leave a comment.

wayne M.
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Excellent service!!!!

Cheri B.
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Nothing. Customer service by the woman who helped me out with the vehicle was outstanding! I did have a small issue with the man who checked me back in about the gas. Sadly, I was in a hurry so I trusted what he told me but in reality I know I put the right amount of gas in. He charged me an addtl 9.00 for gas. But the lady was great!!! Super helpful!

lori P.
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Customer did not leave a comment.

Jennifer P.
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Scott helped me get comfortable with the truck and on the road quickly! He was kind, courteous, friendly, and helpful.

No reviews have been submitted for this location.

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