Amazing customer service! The truck was nice, clean and ready to go. It was stocked with everything we requested and tank was full.Donald and Marci P.
Customer Reviews for Blaine Bower Garage
(U-Haul Neighborhood Dealer)
Mount Vernon, OH 43050
(E Of Town)
Services at this Location:
- Monday - Friday:
9 am - 12 pm / 1 pm - 5 pm
9 am - 12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Neil Bower is much nicer than the bored and unpleasant people at the Sinclair Rd. location in Columbus, Ohio.PETER D.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.scott A.
Great customer service. I will recommend to my friends who are moving!kim A.
Best in townneil B.
Neil Bower is great- always accommodating.John D.
Customer did not leave a comment.Chris R.
nothing but the best, we have used this location for 25+ yearsfairgrounds P.
Customer did not leave a comment.John D.
For the 3rd time in a row I requested pickup in Newark and ended up traveling 20-40 miles. Uhaul should do better when reservations are made far in advance.Michael S.
No issues at all and great serviceJAMES W.
Nothing. Neil was very friendly, knowledgeable, and had the equipment ready on time to start our trip. He demonstrated what I needed to do to ensure safe towing of the trailer and was happy to answer my questions. Great location, service, and a great guy too! What more could you ask for?Richard D.
The only comment that I would have is to train the mechanics on how to rent out a U-Haul so they don't have to call and be walked through it. Whoever they called knew that I was picking it up so they really should have been there other than that the pickup I sent that bad.BARBARA M.
Mr. Bower was very helpful!BENJAMIN S.
Customer did not leave a comment.chris M.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.James D.
We made a reservation via U-haul for a truck to pick up near us, not at this location, and for dolly and blankets, and a storage unit at our drop off. We were contacted and told our storage unit was actually not available, then called late the day before truck pick up and told that we had to drive 35 miles away to pick up our truck instead. Then when we picked up the truck we were told we'd have to find out own dolly and blankets as that location had nothing. We ended up having to make a lot of extra steps in our move because the website allowed us to make reservations but the reservations didn't seem to hold. Be aware of that when making reservationsPaul H.
Customer did not leave a comment.PATRICK M.
Had no problem! The location was a little difficult to get in and out of, but fine other than that.david E.
Customer did not leave a comment.ANDREW G.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Amber M.
It was a pleasant surprise!Rick P.
Customer did not leave a comment.Douglas F.
None excellent service!James S.
Customer did not leave a comment.Elizabeth G.
Customer did not leave a comment.Tyler D.
Customer did not leave a comment.Courtney G.
Customer did not leave a comment.Dalton C.
Customer did not leave a comment.Kim B.
They are the best at customer support and service,in my opinion can't beat thatRonald H.
Billing issues. I want to discuss this with customer service.Kirk C.
Associate was very helpful and answered all my questions.Dylan S.
The owner here provided excellent customer service and has gained a customer for his primary business because of our experience with himCarina D.
Customer did not leave a comment.Tom M.
Neil in Mount Vernon Ohio delivered excellent service with a smile. Thanks Neil!Kelli C.
The vehicle and service were good. The vehicle needed to be cleaned. The windshield was dirty, both inside and out. That made it difficult to see. The wipers appear to be original and were in desperate need of replacing. The pick up and drop off processes were easy.Brock S.
Dealer was friendly courteous and helpfulMary M.
Excellent service!Marguerite M.
Customer did not leave a comment.Robin B.
Customer did not leave a comment.John M.
Customer did not leave a comment.neil B.
Extremely helpful on my first ever trailer rental. Recommended the proper hitch and hooked everything up when I picked up the rental. Explained all the billing and made it very easy.Raymond H.
Customer did not leave a comment.RENEE B.
The Personnel were friendly and helpful in getting the truck, trailer and items that were needed. I would send my friends to this location for moving needs.Homer G.
I found a box of drugs in my uhaul truck. Drove the truck around for two days without knowing that the box was in the truck I rented. When I brought it to my location managers attention, he found it to be no big deal. He blamed it on his manager.Amanda M.
Customer did not leave a comment.COLIN P.
I had no problems only thing I can think to help improve is a sign directing renter where they can park their personal vehicle while they have the uhual truckTyler K.
Customer did not leave a comment.Kirk I.
Customer did not leave a comment.Barbara B.
Customer did not leave a comment.John D.
Super friendly staff. Pleasure to deal with.Arlin B.
Customer did not leave a comment.John B.
very good locationJack K.
Nothing, everything was perfect. Neal was greatadam P.
I wish more truck sizes were available at this location. Also, the mobile app did not really work for the check out. It did not advance to the next step after taking a picture of myself. If the store was not open, it would have been a failure.Nuh A.
Done a after hours drop off so have no comment about themClarence N.
Neil was super and friendly. Made my experience awesome!! Thank you, will recommend this place always!Jennifer G.
Very easy, efficient rental process. Neil was professional and pleasant to work with!marv B.
Parking lot was One big giant muddy mess! Then I had to do an online check in that required me to go back to the truck and wanted me to go and open the back that was in a foot of Water to pictures of the back of the truck. Also has to walk through giant mud puddles to get to the drop off box. If we are going to be expected to walk around the truck and take pictures and back and forth to the door for key drop off and directions, please require that the parking Lamont and walk way be accessible. Luckily I am younger but for someone older that could have been a serious health concern and dangerous for all.KEVIN F.
Customer did not leave a comment.Bryan R.
Customer did not leave a comment.ED H.
Customer did not leave a comment.David B.
It was excellantLinda W.
Customer did not leave a comment.Gary P.
Trailer was easy to use. Loading and unloading was easy. Thank youVeronica C.
Super friendly and helpful.Pamela D.
Very friendly service. The equipment was easily excusable. Great location.Bonnie L.
Customer did not leave a comment.Lee C.
Always able to provide me with what I need, and friendly, helpful service!!Bryan R.
Best in the county, always going above and beyond. this is what i call customer service, Thanks NeilNeil B.
All was fine cannot think of any improvementRandy R.
Customer did not leave a comment.Darryl P.
Customer did not leave a comment.Tera W.
Customer did not leave a comment.Frank T.
Customer did not leave a comment.Jay B.
Customer did not leave a comment.jack M.
Customer did not leave a comment.howard R.
Customer did not leave a comment.James S.
Guy was friendly and fastNicole S.
No room for improvement. Excellent experience!Jim C.
Customer did not leave a comment.Lynn U.
Windshield wiper kept coming loose. No loading ramp. Never received confirmation of pickup place.Marie R.
Customer did not leave a comment.Michele B.
This rental was a really good experience. Mr Bowers provided the trailer requested, and in a professional manner. Thank you Neil, well done. Tom.Thomas M.
Customer did not leave a comment.clifford M.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.James K.
Customer did not leave a comment.Michael R.
nothing - very satisfiedPaula T.
Personnel were outstanding and will recommend this place.Frank T.
Customer did not leave a comment.James H.
always a pleasure to deal withfairgrounds P.
Perfect location for my drop off.Chris I.
Customer did not leave a comment.Sue S.