Staff was friendlyJude M.
Customer Reviews for Bmac Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Marshall T.
The rental equipment is parked in a grassy area near a bayou and there is no office building to do the paperwork. The operator came out of a mobile home and ask for my driver's license and reservation number and pointed out where the tow dolly was. That was all the assistance he offered and once we were hooked up we had to wait on him to bring back my driver's license. Summerdale, AL is a Gulf Coast community and had I not had a 4X4 truck i couldn't have got to the car dolly to get it out. My son and I ruined our shoes in the process having to wade around in the soggy marsh. The tow dolly was was missing the 4 pin wiring extension you must have to connect the unit to a vehicle and my son and I had to look on other equipment until we found a good one. Once we got it pulled onto a paved surface the left tire was half flat and the Uhaul location didn't have a way to inflate tires. I pulled it down the street and added air and looked for what may be the source of the leak but did not see what may be the cause. We inflated the tire to 60 psi and the next morning it was at 20 psi so I knew it was a slow leak and would check the air each time I stopped for fuel. The tow dolly itself was in excellent condition looking to be almost new. We had no issues on the 850 mile trip towing the Jeep CJ 5 we had drove down to get other than adding air to the tire. We were not making a crosstown haul and I was disappointed that on an 850 mile one way rental nothing was done at the pick up location to make sure the equipment we had paid in advance to rent was ready to go. If I had the time to find another location and get my reservation moved I would have but we didn't. I left a note taped to the fender above the leaking tire at the drop off location telling them about the leak.EDDIE B.
It is a trailer/mobile home sitting back on a grass area that was stopping wet due to the rain. He seemed to be having issues with uploading things as was I. Just was very sketchy situationMelissa O.
Customer did not leave a comment.David R.
Customer did not leave a comment.Michael S.