Customer Reviews for Bob Pigott Motors
(U-Haul Neighborhood Dealer)

176 reviews

23930 Hwy 48   Sutton West, ON L0E1R0
(Hwy 48 & High St)

(905) 722-3334

Hours

  • Mon–Wed
    9 am–6 pm
  • Thursday
    9 am–4 pm
  • Friday
    9 am–6 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/7/2022 - 12/31/2022: Closed

Services at this Location:

Contact Us

(905) 722-3334

23930 Hwy 48
Sutton West, ON L0E1R0
(Hwy 48 & High St)

Services at this Location:

Hours

  • Mon–Wed
    9 am–6 pm
  • Thursday
    9 am–4 pm
  • Friday
    9 am–6 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/7/2022 - 12/31/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Walid H. 
Rating:
4.0

Drop off was after hours and great ,,,,

Chris K. 
Rating:
2.0

The computer is so outdated it took more than a half hr to check us out.

Leliah F. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
4.0

Please email my receipt for May 4th.

CARLO A. 
Rating:
1.0

This location was dirty and extremely unprofessional. I was overcharged for rental with no reason given. DO NOT USE THIS LOCATION.

Michael S. 
Rating:
4.0

Great customer service

GREGORYM M. 
Rating:
5.0

Customer did not leave a comment.

Ardalan D. 
Rating:
5.0

Customer did not leave a comment.

Dakota J. 
Rating:
5.0

Customer did not leave a comment.

Luong Binh P. 
Rating:
5.0

Customer did not leave a comment.

SHERRYL B. 
Rating:
5.0

Customer did not leave a comment.

jack B. 
Rating:
1.0

Not Related to Bob Piggot' as I reserved a large trailer at the Bradford UHaul. Inexcusable that the unit I reserved several weeks earlier was broken at pick up. The Bradford store should have checked the equipment before I came to get it and would have had time to fix it. When they discovered a fault with the hitch on your rental trailer the IDIOT used a hammer to try and fix it and consequently broke the entire locking mechanism. Waiting to move someone out of their home was delayed by several hours as the only trailer available was an hour away and it was a smaller trailer. Bob Piggot' s U-Haul where I had to drive to rent a smaller trailer is a pig sty! The trailer was half the size and cost me multiple trips to get the stuff moved. COME TO THINK OF IT THE MOTEL IN BRADFORD WHERE THE BROKEN TRAILER WAS IS A PIG STY TOO!

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Lorne C. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Everything was perfect. Polite,knowledgeable service.

Cecile L. 
Rating:
5.0

The location itself was great. But the mobile checkout needs improvement. I should have been told to bring extra ID, contact info etc in order to facilitate the mobile pickup. I thought I had submitted all the necessary information online and simply had to show up etc. Fortunately, the location was still open and the guy was really great.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Guglielmo S. 
Rating:
4.0

Be cheaper

Elaine G. 
Rating:
1.0

Employee was smoking I'm facility. This is not the 1970s. Did not wear a mask, during a pandemic. Very poor customer service. Was told " you better hope your discount shows up before you drop the vehicle off". Absolutely terrible experience. Will never use u haul again.

kaitlyn M. 
Rating:
1.0

The person there was not pleasant or helpful. Smoking in office I found Un acceptable.

NINA P. 
Rating:
1.0

Told me on the day I would have to do online pickup when I had wanted to do it in person during there business hours, then they never scheduled it even though they called me and said everything was fine to pick up, waited a hour and a half on hold which caused me to have to drive a lot more then I had intended. Costing me more money, I have a complaint filled # 3437322. Worst experience ever and I expect something to be done about this, I was under the impression uhaul was a trusted company with trusted partners but it doesn't look that way from my experience and the google reviews of this pick-up/drop off location

Ryan C. 
Rating:
3.0

Customer did not leave a comment.

Ted D. 
Rating:
5.0

The people at the location were friendly and the pickup and drop off were smooth.

Chris M. 
Rating:
4.0

Customer did not leave a comment.

ERIIK S. 
Rating:
2.0

Customer did not leave a comment.

susan C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

IF USING THIS LOCATION THERE IS NOTHING TO IMPROVE. THE SERVICE. THE OWNER IS VERY CONGENIAL AND PROFESSIONAL.... WOULD RECOMEND IF THEY HAVE THE VEHICLES

FRED F. 
Rating:
2.0

The location that I picked up the van is weird, the first thing that greeted me at the outside steps of the location was dog poop by the entrance. It was drying up meaning it had been there for a while. The office to the location was just pure filth. I understand that the vendor is not fully employed by uhaul but please Uhaul give business to people with standards.

TINASHE M. 
Rating:
4.0

Didn't have the furniture dollies i asked for, could have looked up to see who has them and reserved them for me to pick up.

James W. 
Rating:
3.0

Customer did not leave a comment.

Peggy Catherine C. 
Rating:
5.0

Customer did not leave a comment.

gail C. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
3.0

Lights not working not mto compliant!!

JAMES T. 
Rating:
5.0

Very easy, very helpful

Emmanuel T. 
Rating:
3.0

Customer did not leave a comment.

Duncan F. 
Rating:
5.0

Customer did not leave a comment.

LAURIEA W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA I. 
Rating:
4.0

Customer did not leave a comment.

CARLO A. 
Rating:
4.0

The gentleman at this location was very kind and thorough, unlike my past experiences with Uhaul.

Christine S. 
Rating:
1.0

To start with, a fee of .75 a kilometer was quoted and we know that the cost was actually, .79. The vehicle was filthy, from the marijuana and stale beer aroma, to the moldy peach pit beside the drivers seat, cat hair on seats and a steering wheel so sticky the my hands noisily peeled off of it This represents UHaul and when required, as such I will deal with another organization. My experience was one of absolute disgust

Andrea R. 
Rating:
3.0

The after hours check in is horrible! Very hard for the 'average' person to navigate the site. Took 2 hours and many phone calls to get the key to the truck

Dan K. 
Rating:
4.0

Very happy with the truck and the condition of the truck.

John M. 
Rating:
3.0

Transaction was seemless

Paul S. 
Rating:
4.0

Excellent place

peter R. 
Rating:
4.0

Bob provided great service, and helped us make sure we knew how to hook up the trailer correctly.

Lim C. 
Rating:
5.0

Bob was welcoming and provided great customer service. This was the easiest rental experience I've had thus far!

Jason T. 
Rating:
1.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

diane A. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Wonderful customer service thank you

sally C. 
Rating:
5.0

The trucks passenger side mirror was seazed causing me to not be able to see that side of the truck. The mirror was taped in with clear tape and when I tried to adjust the mirror it cracked. That's when I noticed it was seazed.

Patrick M. 
Rating:
5.0

Online service needs to improve website as it continuously crashed taking photos at every step of the process. When calling 1-800 number for customer assistance, was left on hold for 20min and therefore gave up. We then called the location manager, Bob, and he was friendly, helpful and understanding.

Melissa K. 
Rating:
4.0

Customer did not leave a comment.

Jan E. 
Rating:
4.0

mobile did not work. Had to use it through web browser. Asking for additional information, if it had been stated somewhere in the reservation process I would have allowed for more time to complete and brought the additional information to speed the process.

Edward A. 
Rating:
3.0

I returned trailer Sunday March 15 morning before 09:30 hrs. This morning March 16, Bob Pigott called me and rather indignantly told me I had not returned “his trailer” . I informed Bob that I had returned the trailer and it was on the south side of his lot near the highway. Bob looked outside his window and saw the trailer. I was not pleased

Rob H. 
Rating:
3.0

Rear cargo door was open and result was snow inside . Made for a slippery move. Rear view mirrors were seized in place making driving an unsafe experience. Not the fault of this location but a lack of maintenance.

andrew B. 
Rating:
4.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

Bob runs a good business.

BILL M. 
Rating:
3.0

The only complaint we have would be the mileage cost you charge. When your having to travel a total distance of 170 Km, or 107 Miles this adds a big extra amount, $ 118.77 for mileage onto what sounds like a great price your getting for a 10 ft. truck at just $ 19.95 per day. So $1.11 a mile or .69 cents per km to us seems pretty steep to charge. So total charge for a 2 day rental was $ 215.46. So we will be thinking twice before renting from you again in the future.

WAYNE W. 
Rating:
5.0

I lived in Markham which is a large population hub and I had to drive 40 minutes north to pick up my rental. Was not convenient at all considering I was notified the night before. All said and done the location I picked up from was great and everything worked out perfectly. Customer service in Markham and Peterborough were top notch.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

BILL M. 
Rating:
4.0

Customer did not leave a comment.

Hugh Edgar B. 
Rating:
5.0

Customer did not leave a comment.

robin R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS I. 
Rating:
5.0

Customer did not leave a comment.

marina P. 
Rating:
3.0

You are only asking about the facilities and the equipment (the hardware). You are not asking anything about the performance or professionalism of the U-Haul Employees. Everything at the Rental Pick-Up Location went smoothly.. Bob Pigott did a good job.

SHEILA B. 
Rating:
5.0

Nice truck Very economical to operate

Ray G. 
Rating:
3.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

None. From booking last minute to pick up/return, it was very smooth. I will definitely use this service again. Thank you Bob and team!

Elizabeth V. 
Rating:
3.0

Make sure you have an accurate kilometer reading at end of rental

BILL M. 
Rating:
4.0

Customer did not leave a comment.

peter M. 
Rating:
5.0

Customer did not leave a comment.

thomas T. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
4.0

Customer did not leave a comment.

kevin D. 
Rating:
2.0

Filled with smoke, dealer was smoking the entire time I was there, truck had sticky shifter and stunk of smoke.

Chris R. 
Rating:
3.0

Paperwork took a long time. Vehicle was not ready - ice covered the windshield and side windows and there was no ice scraper. Otherwise everything was great.

susan G. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
4.0

Oil change light was on.

James C. 
Rating:
5.0

Customer did not leave a comment.

marisa N. 
Rating:
2.0

Looked rundown. Truck was damaged.

Raena H. 
Rating:
3.0

rented car hauler I thought it might not do but it turned out great thanks jack

JACK V. 
Rating:
3.0

The office of this location should be made "Smoke Free" environment .

QAISER N. 
Rating:
3.0

There is a bolt sticking out by the back door (it fastens the jack to the wall). I had great difficulty getting my mattress out without ripping it on this bolt. This bolt should be relocated.

RICHARD H. 
Rating:
3.0

The man who inspected the truck was very rude cursing and swearing about me out of earshot of me but I'm front of my girlfriend and the other person didn't seem to know how to use the system.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Barb H. 
Rating:
5.0

Customer did not leave a comment.

marcelaine D. 
Rating:
5.0

Customer did not leave a comment.

peter A. 
Rating:
3.0

Customer did not leave a comment.

daniel T. 
Rating:
4.0

Fuel line to tank leaks while fuelling

chris T. 
Rating:
5.0

Due to the size of the property of where we picked up, glad to see truck was parked on the road. Waaaay too congested in that area with all the Toronto traffic and bicyclist!

olga N. 
Rating:
5.0

Thank you Bob for everything. This too was a busy location but the drop off was very quick and easy. Great job and thanks U Haul for the wonderful experience!

DEREK R. 
Rating:
3.0

Customer did not leave a comment.

Carey D. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
2.0

Smoked inside the rental office, very dirty and not very polite

ANDREW E. 
Rating:
3.0

Customer did not leave a comment.

Marilyn W. 
Rating:
3.0

The person at the place was courteous and nice but his office could use a little housekeeping.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
No reviews have been submitted for this location.

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