They switched our vehicle to a smaller one without notice. They changed our reservation to something called 24/7 which was impossible to manage using the app and web options. It took well over an hour and two phone calls with U-Haul to get the code for the key to pick up the truck. The app kept crashing on us.Naomi E.
Georgina Auto Services
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pefferlaw, ON L0E1N0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I've rented u-haul trucks many times. When things go right, it is a good experience. This time, I spent over 2 hours getting the keys to my truck that I booked over a week prior. Somehow the reservation was linked to my account, but not properly linked (whatever that means). I have no idea why I had to spend 2 hours on the phone with u-haul to get the truck. Very frustrated.Gord G.
The mobile app was extremely slow and kept timing out ....gateway errors....on hold times at call centre were longDebbie C.
I was told if I called the traffic number all would be easily sorted out on the phone. When called was on hold 10 minutes, then transfered to another number and waited again. All needed to be done on internet. My 32 year old son, fairly tech savy was frustrated with the whole system. Took around 30 minutes of total frustration to say the least. Megan tried her best with great patience and we thank her. I hope to never have to go through this again especially for the money spent.Ryan G.
Unfortunately, due to the customer service supports of the over arching uhaul company and their lack of any sort of remorse for their rude staff and the games they play when putting you in contact with a manager after they suggest it, I will be telling everyone my honest and truthful experience and recommending no one use uhaul in general.Rob C.