Customer Reviews for Bobst Auto Parts
(U-Haul Neighborhood Dealer)

Rating:

2.0

This was not my original pick up location. I reserved what I needed one month in advance and got the wrong truck at an out of the way location. Also reserved an appliance dolly and got the regular dolly instead. Was also overcharged for the truck I reserved. Worst experience ever with U-Haul.

Rating:

4.0

Dropped it off late. It was fine. Could use some better lighting, but it was fine.

Rating:

5.0

I was charged twice for the the rental and only have one copy of the receipts.

Rating:

3.0

The parking was minimal when we returned the truck. They were friendly and did help direct my husband into a tight spot.

Rating:

5.0

None

Rating:

3.0

This is an "old school" local auto parts business that offers limited Uhaul goods/services. In comparison to the three locations I've used near my home in Severn Maryland...this one is lacking in customer service, even as a simple drop off location. Recommend a "secret" shopper experience to validate customer service is up to Uhaul standards...or refresher training on how to check in equipment for available use to other customers. Currently "disputing" excess use charges through the invoice/receipt. Zero reason this should have occurred...as I stood in line, waited for service representative, confirmed parking spot for drop off and asked if they needed to see paperwork...all straightforward processes I've done multiple times with Uhaul. Somehow no one could be bothered to put the auto transport back into available inventory and I had to be contacted by the service center to confirm location of equipment. That's poor customer service at the drop off location...plain and simple.

Rating:

5.0

Great Service

Rating:

1.0

The truck was full of dog hair and I did not receive the dolley that I reserved. My original pick location did not have the truck I reserved so I had to drive 30 miles past the original location to pick a truck of the same size.