The help received was beyond excellent. Great service, interacting with her was wonderful. She is the most courteous customer service person .
JOSE R
Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only talked on the phone. Never went in the building.
RANDY HThe Boerne location was great and Mary was very helpful, but we had requested to return to Bandera, TX, which was much closer when we rented the trailer.
PATTI SGreat service. They know what they are doing. I would highly recommend.
ANTHONY SGood
GARY CPleasant attendant, stayed open a little past operating hours to allow me to pick up the vehicle.
GEORGE EMary is extremely knowledgeable, professional and most helpful. She made both ends of the process work efficiently and smoothly.
LOUIS GHad to drop the trailer after hours in an open lot without security. I was a little nervous about doing that.
Lawrence Snull
JULIA BThe truck had mulch in between the cab or the truck and the bed wasn't clean as the lady is saying was. When I arrived to pickup the truck the lady was nice .she didn't walk the truck prior to me renting and leaving the location. I drove to site one landscaping materials off of I10 and fair oaks . Picked up a yard of soil and pvc pipe . Drove back toy home and shoveled put the soil and swept the bed of the truck out. When I returned the same lad was busy w other costumers. And she asked hiWe it went I told her ok and I had filled up the truck with gas . And asked her if she wanted me to park the truck where Igor it from.? And she said no that she was going to check it back in . So I handed her the keys and she said thank you . Well a few hours later I received a notice that bank was being charged twice at the same location. So I called and she told me I was being charged for damages to the truck. And I couldn't believe what she was saying. She didn't bother to contact me prior to taking money from my Account that she was wrongly doing. Basically stealing money from me . And not bothering too call me or emailing me nothing . When I asked her she said I damaged the truck which infact I didn't. She has cameras on her property that sounds see any damages on that truck prior to me leaving. She started yelling at me saying she didn't have to inform me that she was taking money fon my account. Thats not logical especially when I only had the truck for 4 and a half hours . She screamed at me when I said why wouldn't she have contacted me as a courtesy to ask me. But she said she doesn't have to. So id like a member of management to please contact me. So that can be resolved as it fairly should have been. Thank you Aaron R Flores 2105944063
AARON Fnull
JUAN Snull
PATRICK BSo easy and such helpful folks 5 stars all the way
Joseph Dnull
JOHN WGreat service
Gilbert PGreat service
Gilbert Pnull
JUAN Snull
JENNIFER GKeep prices level
RANDAL EBest experience I've ever had , top rated team
CARL AMary was very helpful and friendly!
Guillermo CAs always, Mary is awesome to deal with. Have nothing to suggest beyond keeping it up
YANCY Bnull
Mary Cnull
Mary Cnull
James AKeep doing what you're doing. The experience was great, I'll be back!
Martin TKeep doing what you're doing. The experience was great, I'll be back!
MARTIN TSuper easy pick up. Excellent staff!
STEVEN GVery quick and easy return process.
JERRI RMary was very helpful and friendly!
GUILLERMO CKeep prices level
RANDAL EAs always, Mary is awesome to deal with. Have nothing to suggest beyond keeping it up
YANCY BBest experience I've ever had , top rated team
CARL AGreat service
GILBERTO PRented car transport. Tires were badly out of balance. Tie down ratchets, tongue jack needed lubricared, tires had 63,60,61 & 45 psi. Tie down & ramp straps were starting to fray. Fenders had previous damage. License plate light out of holder due to holder being bent.
REX SSo easy and such helpful folks 5 stars all the way
Joseph DHad trailer reserved at location in Kerrville to. They did not have trailer in stock. Had to drive 50 miles to pick up in borne tax . This was a big waste of time I did not have.
DARRYL RThe truck had mulch in between the cab or the truck and the bed wasn't clean as the lady is saying was. When I arrived to pickup the truck the lady was nice .she didn't walk the truck prior to me renting and leaving the location. I drove to site one landscaping materials off of I10 and fair oaks . Picked up a yard of soil and pvc pipe . Drove back toy home and shoveled put the soil and swept the bed of the truck out. When I returned the same lad was busy w other costumers. And she asked hi We it went I told her ok and I had filled up the truck with gas . And asked her if she wanted me to park the truck where Igor it from.? And she said no that she was going to check it back in . So I handed her the keys and she said thank you . Well a few hours later I received a notice that bank was being charged twice at the same location. So I called and she told me I was being charged for damages to the truck. And I couldn't believe what she was saying. She didn't bother to contact me prior to taking money from my Account that she was wrongly doing. Basically stealing money from me . And not bothering too call me or emailing me nothing . When I asked her she said I damaged the truck which infact I didn't. She has cameras on her property that sounds see any damages on that truck prior to me leaving. She started yelling at me saying she didn't have to inform me that she was taking money fon my account. Thats not logical especially when I only had the truck for 4 and a half hours . She screamed at me when I said why wouldn't she have contacted me as a courtesy to ask me. But she said she doesn't have to. So id like a member of management to please contact me. So that can be resolved as it fairly should have been. Thank you Aaron R Flores 2105944063
AARON FThe insurance coverage is WAYYYY too high. Otherwise, it was a very good experience.
Arthur JI would recommend them to fix the equipment properly I had to crawl through the window to get out of my vehicle once I put it on the trailer because the side fender was stuck couldn't put it down in order to open my door
GERARDO GExcellent service!
LORENZO Nmary is easy to talk to and very helpful. Vickyt
Victoria mnull
RICHARD CBest ever!! My boerne location staff experience was stellar! They were super helpful and very friendly .
ROLAND BOver several times using this location, Mary has earned my loyalty.
Frank Cnull
Erin BThey are very professional and the best UHAUL I have ever dealt with.
BRUCE HExcellent service !!! No improvment needed !!! Thanks a Milliion !!!
LAWRENCE Tnull
Jerry Rnull
DIEGO RMary is so helpful, used their services twice and everything was great!
ANDREW HMary and her staff are always great to deal with. She even stayed 30 minutes over closing time to be there for me. She is awesome.
JAMES Hnull
Alan DI rented a trailer and truck both kind of last minute for my move and I could not have asked for it to go any smoother. Very very pleased!
TRACEY Rnull
Travis DGreat equipment, excellent customer service and they are good people. Makes me want to stop by for coffee even if I don't need to rent. I won't rent anywhere else!
JERALD KMary was so helpful and accommodating!
STEPHANIE SMary runs a tight ship but pulls rabbits out of a hat to try to help all her customers. Great customer service!
PATRICIA FNothing, everything was great!
JEFFREY SGreat service
WILLIAM Lnull
JAIME NGreat staff
MICHAEL Nnull
ANIRUDH Cnull
Tim LI would recommend Mary to a friend. She made the process of renting a vehicle easy and quick.
RHONDA NCustomer service was outstanding and equipment was flawless as usual!
BRUCE HMary knows what she's doing. Very helpful.
Rick NMary is the best!
JEREMIAH BThank you, Mary! Another move in the books… ;-)
MIGUEL IThis location has the best customer service.
TODD TGreat customer service by Mary!
Arthur TAll the added fees are overboard. 75.00 dollars for less than 2 hours no where near the 19.00 you advertise. Mary was great. Does an excellent job. Above and beyond. .
Cathy WMary was excellent to deal with! I've rented here a few times and she is always very friendly and helpful! I will send anyone I know to this location should they need any service that is offered by her location! Top notch customer service!
Eric Bnull
MELODY PNothing! Nice person will accommodate your needs.
Kenneth Cnull
SHANNON G