Yes very impressed with U-Haul service
Loretta R
Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They guided me in backing up the trailer which helped a lot! The check out process was simple and quick. The staff was very friendly.
Ronald BI had no problem renting a Uhaul staff was very friendly
Rustine Lthe gentleman that was present for drop off was extremely rude and I was not impressed by his attitude and how he made us feel as an inconvenience for dropping off the trailer.
DELHIA BThe service was great. Very quick.
Marcia PMary is fantastic Knowledgeable Professional Courteous
Gregory VThe truck I used, was on its last leg. Had trouble shifting gears. Transmission was slipping. The steering wheel was loose. The handle for the gears was loose and the check engine block light came on while using this vehicle this truck.. other than that, the folks that run the Boerne UHual are great people.
Will RAlways great friendly service. Best location in the nation!
Eric CWe rented a 15 foot box truck, great ride and we had no problems whatsoever. The gas mileage is the only drawback, you don’t get to pass up many filling stations. The movers that we hired through U-Haul or hard-working and got the job done within the time allowed. Everything arrived safe without any damage.
WAYNE DThe check-in process was so easy and fast. The vehicle was ready to go.
Lori MMary was really great at helping me remove my car from the car hauler and removing the hauler from the 26 ft truck, which I then returned the next day after unloading.
Devona SFriendly service, everything went very smoothly.
Craig TKeep up the great work
David EFriendly, fast, reliable, helpful. Mary was amazing. She helped me to back up the uhaul with ease. I have been to this location 3 times in the last few months because of her!
ELIZABETH MEverything about my experience was excellent!! I have no recommendations!!!
Jane JGreat customer service , both with reservation and out at the yard connecting trailer
Osvaldo REquipment was smoked in prior to our usage which was not pleasant, but otherwise fine.
STEPHEN DThese guys at the drop off location are great!!
STEPHEN CMary is the best! Thank you.
STEVEN FGreat rental experience. I would definitely recommend this location.
Ryan ZFast and friendly service. In and out less than 10 minutes. Same with return. Great experience.
Scott AN/A
Doreen CEasy in Easy out! Trailer worked perfect and didn't take forever to do the rental process.
valerie wI had the best U Haul rental experience from this place.
Jack SHonestly, nothing. In and out quick everytime
Maury MThe air conditioner in the truck did not work correctly, it would only stay on a few minutes then turn off. I had to keep turning it off and on the whole time for it to work.
William GGreat ride with a load!!! Did the job well.
Coy TMary and the Boerne location have the best customer service. Lots of communication. I had the perfect customer experience.
TODD TMary was very helpful. Definately recommend this location for U-Haul rentals
Mark OAlways exceeds my expectations. Mary is the best.
ROBIN WThe drop of location I requested was not entered correctly . I was receiving calls from the location on the contract that my truck was not returned . The location I dropped it off was closed till Tuesday . I picked up the truck on Friday 7/31 and dropped it off Saturday 8/1. I received another bill for 120.00 which no one can explain or help me with.
ERIC SMary is the best, lotta good advice on choices for the job appreciate all her help. She is a professional.
LUIS SThe store was closed on Saturday after 10 AM which made the return awkward but the associate was helpful on the phone.
Karen JPick up and drop off very quick. The toy hauler trailer towed very well and a very strong trailer with zero flex when loading. People also very pleasant who helped. Good hard working people.
STEVEN AThis location is easy to do business with, and I will continue to rent here.
James RNone. All was good.
Jesus NVery friendly & helpful
JOSE PGreat support, service, and value
Brian MThe process is easy, the location is easy to find, and the equipment is great. The parking is a little tough during regular business hours but I was in an out oustide of the business hours.
Juan QThe key went into a slot. I did. Not talk to anyone
ROBERT SThe people there really have their act together. From paperwork to loading and driving tips, they were extremely helpful.
Cecil LOnly needed equipment for a short period, but staff and gear were amazing
Stephen SI rented, on your site, a 6x12 enclosed trailer. I drive a Ford Bronco Sport and my Bronco could not pull the trailer half full. Looked online and it said that it should have flagged me for the 6x12 trailer but it did not.
Sandra SMary is great at this Boerne, TX location. Mary makes the rental experience user friendly.
DJUANA PMary is a ROCKSTAR! She makes renting great, and takes care of you. Keep up the great work!
Zach PTrain the clerk on customer service.
john kNothing thank you for the great customer service and discounts. We made it back home safely no issues.
Mariana CMary was great. Excellent CS!
Arthur TI love that branch Mary and the team have been always very supportive
Mohamed IMary was kind and very helpful. She was ready to help me
Michael Ceasy in and out....trailer performed flawlessly; well-maintained.
jon KThank you.
DANIEL PThe equipment was spotless but the AC doesn't work after approximately 30-45 min. of driving. This made for a miserable drive from San Antonio, TX to Van Alstyne, TX. The driving conditions were dangerous without AC in July, having the windows down with the traffic from here to there was not an option due to the traffic noise. PLEASE correct the AC problem on this particular unit before renting it to another customer driving any type of distance.
Donna GEverything was excellent, but the application used to retrieve the truck and return it was not as smooth. I had problems with it, specifically when returning the truck. The truck had a small exhaust leak, but overall, the experience was very good, or excellent.
JOE SAs usual, a great U Haul experience...
ALLENPAUL T