Customer did not leave a comment.Tyler S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dean was incredible. Thanks! Truck was great.Annie L.
Free coffee. Lol Every thing was great..DENNIS S.
Customer did not leave a comment.JOLIE H.
Customer did not leave a comment.Erik B.
Customer did not leave a comment.ROLAND C.
Customer did not leave a comment.SAHIDUL A.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.RoseMarie H.
Customer did not leave a comment.John C.
Customer did not leave a comment.Caryn C.
Customer did not leave a comment.CURTIS D.
The process was quick and easy. Good customer relations.RUSSELL K.
Customer did not leave a comment.RICHARD Z.
Dean was very helpful.WAYNE R.
Dean provided really good service and was very informativeJames M.
Staff was great, very helpful and knowledgeable.LORRAINE G.
Staff was so Helpful ! Accommodated all our needs and super friendly !WENDY B.
always a great experienceGARY H.
Customer did not leave a comment.GREGORY A.
I had a pick up time for 8:00 A.M. I showed up before 8:00 to wait for your doors to open, but once 8:00 rolled around, I was still waiting outside. It wasnt until 8:10 when someone finally showed up to open up the place! And once I was in the office with the employee who kept me waiting, he was very short and rude with me.ANDREW L.
I was treated great they could not have done any more.KEVIN B.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.WILLIAM S.
Dean was excellent to work with. Will definitely use this location again.William O.
Very helpful, patient, young man helped me. He was great.MARGARET K.
Customer did not leave a comment.Jared S.
Very helpful & made me feel like a valued customer...ROBERT H.
Great customer service and Dean is exceptional!P C.
Customer did not leave a comment.David L.
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.ALAN M.
Customer did not leave a comment.David L.
Customer did not leave a comment.James A.
Great on-time and professional service at this location.RONALD S.
Customer did not leave a comment.Jeff A.
It was closed. The phone app didn't work. Took 30 minute wait time on phone all to get permission/acknowledgement to leave the trailer. There isn't a number low enough to rate this experience!Curtis H.
Customer did not leave a comment.GERALD A.
Customer did not leave a comment.Lorraine G.
Customer did not leave a comment.Kimberly K.
Great customer service. Dean was a great help.JEFFREY B.
Customer did not leave a comment.Rhonda M.
Customer did not leave a comment.ANGUS MACDONALD M.
Customer did not leave a comment.MICHAEL H.
We didn't know where to drop off our equipment, we dropped it off early and went to a location in town that was open but they wouldn't accept our trailer. Told us to just drop it off at one nearby that was closed. Akward.Lorraine G.
Friendly staff very helpfulROGER W.
Dean, a nice young man...very friendly and congenial.......thank you, GaryGARY W.
Customer did not leave a comment.BRIAN H.
Dean is a huge help anytime I need assistance. I ppreciate his committment to his work.JON M.
Dean is fantastic. A great experience all around. I highly recommend this location. Thanks!GERALD L.
Customer did not leave a comment.Shirley S.
Customer did not leave a comment.Raul S.
Customer did not leave a comment.Gregg K.
Dean is outstanding and the service, equipment is excellent.Daniel A.
Customer did not leave a comment.Hugh F.
Great people to work with. Love this locationEric C.
Professional and timelyPeggy R.
Customer did not leave a comment.Steven W.
Great experience.. Good price.DAVID P.
Dean knows his stuff about UHaul products and services. Very likable and reasonable to work with. Would highly recommend working with this location over any other in the area.WILLIAM J.
Customer did not leave a comment.JOHN ROBERT M.
We were made to drive from 83rd ave and Camelback to FOUNTAIN HILLS to pick up a trailer that had been reserved for at least 8 days! The little bit of money that was taken off the bill did NOT even cover the gas nor the hours we lost! If your going to take a reservation then uhaul should haul the equipment to the reserved location, not expect the customers to do it for them! I'm disgusted!Bobbi G.
Customer did not leave a comment.JOEL N.
Customer did not leave a comment.Jim A.
Dean in Fountain Hills, AZ was wonderful and helpful! He was awesome and I appreciated all his help before, during and after the move!jennifer P.
Dean in Fountain Hills, AZ was wonderful. He even handled the complete and total MISHAP that occurred when I returned the auto trailer in one place in OH, and the truck in another. The place I returned the auto trailer to did not notice two separate drop off locations and charged me almost 300.00 for delivering to wrong site!JENNIFER P.
Personnel & location understaffed & supplies were non-existent. Personnel had to obtain help from another customer in order to hook up the trailer (not strong enough to lift it even with the trailer pulley/lifter). Also, phone scheduler was very ineffective in obtaining information for available trailer (saying nothing was available until 6 p.m.) UNTIL I said I would use a different company, then all of a sudden I could pick up within the next hour at a location just 20 minutes from where I was calling from! This is the 2nd time in 2 months that I've had issues with your company. Get your location personnel trained or you will be losing a lot more business!BRENDA C.
There was no one there when I arrived to drop the truck off.Jeff H.
Customer did not leave a comment.TERRELL L.
Customer did not leave a comment.Tim H.
Customer did not leave a comment.BRENT T.
Customer did not leave a comment.Henry L.
Keep up excellenceStephen G.
Always easy to return. I told the employee the truck had problems along the the cross state drive.RYANNE G.
Dean was so helpful and easy to work with! I will definitely rent from him Again!Woodrow H.
Great service and experience. Use your local businesses everyone!KAREN T.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.sharlet O.
Customer did not leave a comment.Guy B.
The mobile check in was cumbersome and not as smooth as it should be. Things such as taking a selfie, pics of the DL and the alternate phone number could all be done the day before and then have a "ready to get it" button on pickup dayGreg T.
Customer did not leave a comment.Ruben N.
Customer did not leave a comment.Jerry S.
Returned after hours but they were very helpful when I called.Leslie F J.
great customer serviceCharles P.
Customer did not leave a comment.KATRINA H.
Customer did not leave a comment.RHONDA A.
Customer did not leave a comment.SHANE H.
As always, the store stands out from other U-Haul locations around Scottsdale, in service, and convenience.David L.
All good ThanksGary S.
I have used you folks for over 15 years and always happy to rent from you. But now, since you have changed your policy and no longer guarantee that when I need a trailer or truck you will not guarantee it. That is a huge disappointment to me. If I can't get what I need when I need it, I mind as well try one of the other companies that will. And as far as the price on this last one, you guys are way over priced. I think that corporate needs to rethink their strategies otherwise time will tell that you are going to loose money. Many of us in Fountain Hills in particular because I live here, have been very good customers of yours and to me it feels like you no longer care about long time but the almighty $$$$$ANNE H.
Dean was professional and friendly! When we were having trouble closing the back door, We called Dean and he made great effort to assist with resolving issue over the phone. Thank you!Jennifer H.
Contract was as stated. ThanksWAYNE R.
Customer did not leave a comment.David L.
Dean is excellent to work with every time I rent. Highly recommended.ARTHUR T.
The mobile app did not work. There is an issue at this location?? We had to reschedule the move until the following morning so we could visit the location to pick up truck. very disappointing.ROBERT B.
Customer did not leave a comment.KENNETH D.
Customer did not leave a comment.Christopher F.
Everything was perfect, great price for what we needed the 10' truck got.KENNETH B.